Step-By-Step: Express Pick-Up  

Fans anywhere in the Frost Bank Center have access to placing orders in various concession locations from the plaza to the balcony levels. Please note that available locations will depend on your seat location (in order to optimize pick up times).  

1. Download the Spurs app (on iOS or Android)


2. To begin an order, open your Spurs app and head to the ‘Arena’ section


3. Navigate to and click on the ‘Mobile Order’ tile


4. Enter your seat location (This can be found on your game ticket)  


5. Select the concession location


6. Add menu items and select “View Cart” when finished 


7. Verify that your order looks correct and select “Proceed” 


8. Select your preferred payment option. Options include credit card, mobile wallet (Google Pay or Apple Pay), and Spurs Pay. Select “Complete Order” 


9. Review your order. IMPORTANT: Either take a screenshot or stay on this page. The concessionaire will need to see it to know which order is yours.  


10. Walk to the “Pickup Point” to get your order. Look for the sign labeled ‘Mobile Order Pick-Up Line' that is separate from the typical line

11. Show the concessionaire your receipt and collect your order 

12. Head back to your seat and enjoy!


How it Works: In-Seat Delivery Option  

In addition to express pick-up, fans sitting in rows 1-4 can also place orders that will be delivered directly to their seat. The ordering steps are the same as above, besides the instructions that you'll need to get up and get your order. Sit back and enjoy the game!

Frequently Asked Questions

Over 80% of concession at the Frost Bank Center are eligible for mobile orders. Locations range from charter, plaza to balcony levels. For a full list, visit mobile ordering on the Spurs app.  

The concession locations you can place orders from are determined by the location of your seat. For example, if you are seated on the balcony, you may not be able to order from charter locations. This is to optimize pick-up times and quality of menu items from mobile orders.  

If you are a Spurs Pay user, you may be eligible for a sign-up offer and other offers. You can see all of your offers in the ‘Profile’ section of the Spurs app or in the mobile ordering screen. You can find your profile by clicking the "Person" icon in the top left of the app home screen.  

In addition, your ticket purchase may also include a voucher or complimentary value. These can be used at the specific location and perhaps mobile ordering. This is dependent on the type of value of the offer.  

Offers will be automatically added to a mobile order if you choose to pay via Spurs Pay and be deducted from your order total.

If you experience issues with a mobile order, a refund can be requested at the pickup location (or to the concessionaire upon delivery). Simply share your order number from the app with the concessionaire. If a refund is initiated, you can expect funds to land on your credit card statement within 24 hours.  

You can also reach out to us at and a service member will be in touch. Please remember to include a screenshot of your order receipt or order number. 

You can reach out to us at at any time and a service member will be in touch. If we need to reference a specific order, please remember to include a screenshot of your order receipt or your order number. Your past orders will always be available in your order history (in the mobile ordering screen).