Frequently Asked Questions
Over 80% of concession at the Frost Bank Center are eligible for mobile orders. Locations range from charter, plaza to balcony levels. For a full list, visit mobile ordering on the Spurs app.
The concession locations you can place orders from are determined by the location of your seat. For example, if you are seated on the balcony, you may not be able to order from charter locations. This is to optimize pick-up times and quality of menu items from mobile orders.
If you are a Spurs Pay user, you may be eligible for a sign-up offer and other offers. You can see all of your offers in the ‘Profile’ section of the Spurs app or in the mobile ordering screen. You can find your profile by clicking the "Person" icon in the top left of the app home screen.
In addition, your ticket purchase may also include a voucher or complimentary value. These can be used at the specific location and perhaps mobile ordering. This is dependent on the type of value of the offer.
Offers will be automatically added to a mobile order if you choose to pay via Spurs Pay and be deducted from your order total.
If you experience issues with a mobile order, a refund can be requested at the pickup location (or to the concessionaire upon delivery). Simply share your order number from the app with the concessionaire. If a refund is initiated, you can expect funds to land on your credit card statement within 24 hours.
You can also reach out to us at email@example.com and a service member will be in touch. Please remember to include a screenshot of your order receipt or order number.
You can reach out to us at firstname.lastname@example.org at any time and a service member will be in touch. If we need to reference a specific order, please remember to include a screenshot of your order receipt or your order number. Your past orders will always be available in your order history (in the mobile ordering screen).