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Spurs Pay FAQs: General

Spurs Pay is a completely contactless method to pay using your mobile phone, all within the Spurs’ App! Simply open the Spurs App, load your bank or credit card details and go. It is fast, safe and easy to use.
Safe. Secure. Simple. A truly contactless method of payment, Spurs Pay is safer for fans and staff within AT&T Center. Spurs Pay minimizes risk of Covid-19 as you can make payments either through glass or at a further distance away than other payment methods. The technology requires biometric authentication, which means your payments are always secure. Lastly, it’s simple to set up and use, which means you get your items quickly and back to the action faster.
No, Spurs Pay is seamlessly integrated into your Spurs App.
Spurs Pay is the preferred method of payment at AT&T Center and accepted at all Points of Sale within the Arena, both concessions, mobile ordering and retail.
Anyone who has the Spurs App will have access to Spurs Pay. Simply make sure your app is completely up to date. The Spurs App is available on iOS, Android and Samsung devices via the App Store or Google Play.
Yes. Mobile pay is one of the safest ways to make a payment. Accessing your Spurs Pay account from a mobile device requires either Biometric ID or a passcode. Spurs Pay displays a unique QR code which is safe, universally used and can be read from a much greater distance than any other payment methods as well as through protective plexiglass.
Yes. Mobile pay is one of the safest ways to make a payment. Accessing your Spurs Pay account from a mobile device requires either Biometric ID or a passcode. Spurs Pay displays a unique QR code which is safe, universally used and can be read from a much greater distance than any other payment methods as well as through protective plexiglass.
Spurs Pay works with the payment method that's saved to your Spurs Pay wallet. These cards are listed as payment methods within the app and customers can choose which card or cards get used at checkout.
Spurs Pay stores only verified payment methods and credit cards must include CVV codes. Information is always encrypted over secure networks.
While Spurs Pay is the preferred method of payment at AT&T Center, credit cards will still be accepted.
Yes, in order to use Spurs Pay you must load a form of payment to your Spurs Pay account.
Once you’ve set up your account and added your payment method, simply open the Spurs App and click on the ‘Pay’ icon. A QR code will appear and you hold your device up to the scanner. The total will be automatically charged to the card that you have linked to your Spurs Pay.
If a credit or debit card that is linked to a Spurs Pay account is declined, the Spurs Pay transaction will not process. The Spurs Pay QR code will scan, but the transaction will display an error to alert you to the fact that the payment was declined. You will need to pay using a different method.
From the home screen of Spurs Pay, click the “My Offers” button.
To redeem eligible giveaway tokens, simply navigate to the “PAY” button. You will be presented with the option to select which token you would like to redeem. You can always view which giveaway tokens are available to you within your "My Offers" page
Once your complimentary value is added to your account, that amount will automatically be deducted from your order total. If the value of your order is greater than your complimentary value, the system will charge the remaining balance to the payment method attached to your account.
Any member benefits associated with your Ticketmaster account will be automatically deducted from the balance of your transaction when using Spurs Pay. Just ensure you are logged into the Spurs app using your Ticketmaster Login and your member benefits will automatically be deducted on payment.
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