Ticketmaster Account Frequently Asked Questions

When you sign into an Account Manager site, use the same email address you have always used. The system will recognize your email and may prompt you to reset your password. Once you have successfully signed in, you will be able to use the same username and password for other Account Manager sites and Ticketmaster.com.

You can click “Forgot Password?” at sign-in to receive an email or a text message with a one-time code to reset your password. If you don't receive the email, contact 503-231-8000.

Unfortunately, no. All sign-ins use Ticketmaster credentials. You will still use the same email, but your password may be changed.

With a secure, unified credential system, you can sign into your Ticketmaster and Account Manager sites using a single sign-in (username/password). With this new sign-in, not only is your account more secure, you no longer have to remember several username/passwords and can access your tickets faster.

Account information including your name, email address, phone number and password can be updated in the My Profile section of your Ticketmaster account. You can access My Profile from the profile section of Account Manager or by signing into ticketmaster.com.

Your mailing address can only be updated in the profile section of Account Manager.

You can also contact your Service Manager directly or call 503.231.8000 to make updates to your account information.

To ensure it is you, we are requiring each account have a phone number associated with it. This phone number can be updated via your Ticketmaster.com account profile.

This upgraded sign-in experience protects accounts against account takeovers by identifying suspicious sign-ins and locking the accounts before bad actors can use stolen credentials.

Account Manager fans will be required to use a Ticketmaster account to sign in. Ticketmaster is committed to building a modern, secure sign-in experience. Accounts created on Account Manager sites will not be marketed to by Ticketmaster unless you make a purchase directly on ticketmaster.com.

Enter your email address in the email field and the system will check to see if you have an existing Ticketmaster account. If you see a message that says “Email Not Found”, you will need to sign up with a new Ticketmaster account.

Creating an account is simple and secure! Follow the steps here to create an account.

Contact your Service Manager directly or call 503.231.8000 to have a member of the Season Ticket Service team unlink your email from your Ticketmaster account. They will then change the email on your account to a new email of your choice. When you sign in again, you will use the new email address.

If you use the same email address to access all of those team and venue sites, then no. You will only have one Ticketmaster account that corresponds with your email address.


If Pam uses Pam@gmail.com to access the Trail Blazers, Seahawks and Sounders Account Manager sites, she would have just one TM account.

If Pam uses Pam@gmail.com to access the Trail Blazers Account Manager, but uses Pam@yahoo.com to access the Seahawks and Sounders, she would have two TM accounts.

No. Your Account Manager tickets and your Ticketmaster tickets are still in separate systems. Your credentials are the same, but the accounts are separate.

Your recipient will need to sign into Account Manager with a Ticketmaster account to accept the tickets. If they do not have an account they will be prompted to create one.

Business accounts are included in the consolidation process. If the business account does not have a first or last name associated with it, the fan accessing the account will be required to enter one when they sign in.


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