Now Hiring: Team Business Analyst

Updated: Sept. 16, 2010

Team Business Analyst will be responsible for the evaluation and implementation of a broad range of strategic and financial initiatives that support the business efforts of the Phoenix Suns, Phoenix Mercury and US Airways Center. Position provides quantitative analysis and data-driven insights on subjects including team pricing decisions, Yield Management, customer lead scoring, attendance forecasting, market segmentation, campaign & program performance and sponsorship valuation.

Major Responsibilities:

  • Collect and analyze team ticket sales, attendance and pricing
    • Perform forecasting and trend analysis on team ticket sales
    • Utilize primary and secondary market ticket data to make pricing recommendations
  • Develop and assist team marketing and business operations functions to help:
    • Increase paid ticket sales, sponsorship revenue, sponsor activation, in-arena attendance
    • Improve retention strategy, marketing, advertising and branding
  • Create ongoing team benchmark reports for ticket sales
  • Determine “market” ticket prices and predict primary ticket sales
  • Responsible for providing projected sales data to the sales management team: project upcoming new sales based on sales rep inputs into the CRM; determine best lead sources, reps, products; and create strategy to optimize the opportunity for success
  • Development and ongoing management of business analytics projects including:
    • Ticket pricing, inventory management and revenue maximization
    • Ticket sales forecasting and goal setting
    • STH loyalty, at-risk scorecard and retention analytics
    • Customer research studies across all segments (i.e. survey creation and analysis)
    • New business/project evaluation
  • Support in evaluation, creation and strategy for new ticketing, marketing and customer service products & initiatives
  • Other duties as assigned, including being the overall ticketing consultant, support work process improvement, perform survey analysis and ad-hoc financial modeling, e-marketing analysis, and create partial plans game mix

    Required Skills/Knowledge:

  • Strong quantitative, financial and modeling skills
  • Analytical; creative, effective problem-solving abilities
  • Strong presentation skills & experience creating executive–level PowerPoint presentations and performance metric dashboards
  • Self-starter; ability to work independently and as part of a team within all levels of the company
  • Must have exceptional skills working with large databases and MS Office products, specifically Excel and PowerPoint
  • Familiarity with Ticketmaster Archtics database or micros & CRM is helpful. Ability to work with Dynamic Pricing software vendor
  • Experience with SQL DB 2008, MS SQL Reporting Services 2005/2008 & SPSS analytical software, visual studio
  • Experience building sophisticated spreadsheets and utilization of advanced analytical techniques in Excel
  • Experience with development and execution of customer retention strategies
  • Strong work ethic, interest in emerging marketing trends and ability to manage time between multiple projects

    Qualifications Needed:

  • 3-5 years experience at a major, top-tier management consulting, finance, hospitality or airline firm
  • Sports or Entertainment industry experience preferred.
  • Bachelor’s Degree
  • Interested and qualified candidates please fill out your profile as completely as possible as incomplete records will not be considered including a cover letter and salary requirements. To see how the hiring manager will view your application, click on "edit your information" and follow the instructions. Also, please note that you have one chance to fill in your cover letter information once you press "apply for this job."

    Suns Legacy Partners and Sports & Entertainment Services is an Equal Opportunity Employer. M/F/D/V