The Official Orlando Magic App

Your remote control for game day... and beyond!

FEATURES

FAQ's

All Topics:

Mobile Ticketing

My tickets are not showing when I select "Manage My Tickets." What should I do?
  1. Make sure you're using the correct email address when you log into your account.
  2. Be sure to accept any Magic Money transfers sent your way.
  3. Contact the Orlando Magic App support team.
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My ticket barcodes are not showing when I try to access my tickets.
I have four tickets. Do I need four devices?

Magic Marketplace

What is the Magic Marketplace?
  1. In the Magic Marketplace, you can purchase unique experiences, merchandise, seat upgrades, and additional seats—all through the app!
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What can I buy with Magic Money?
Can I purchase Magic Marketplace items in advance?
How do I transfer my Magic Marketplace purchase?
I can’t find an item in the Magic Marketplace.

Ticket Re-Sale and Return

My share partner is not able to return seats.
  1. The ability to return seats is tied directly to the primary account holder. Share partners are unable to return seats.
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Why am I not able to return my seats?
If I return my seats, can I get them back?
When can I return my tickets?
If I sell my tickets through NBAtickets.com, where does the money go?

Magic Money

Why can't I see my Magic Money?
  1. Make sure you're using the correct email address when you log into your account.
  2. Be sure to accept any Magic Money transfers sent your way.
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Why is my Magic Money balance incorrect?
How do I view my past purchases?
Where can I find my Magic Money balance?
Where can I use my Magic Money?
Can I purchase Magic Money for other people to use?

Transferring Tickets

How do I accept a ticket transfer?
  1. On the app home page, select “Manage My Tickets.”
  2. Once signed in, click on the “Activity” tab at the top of the screen.
  3. Accept the ticket transfer. Done!
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I am not able to transfer my tickets.
How do I cancel a ticket transfer?
Can I get my tickets back if the person in which I transferred already accepted them?
When can I transfer my tickets?

Seat Upgrades

There isn’t an option to upgrade my season tickets.
  1. Upgrades are only available when you still have your current seats. If you’ve already returned your seats, you can add seats but cannot exchange seats for an upgrade.
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I don’t like the options for seat upgrades. What can I do?
Why can’t I add a seat?
When can I add a seat?
Are handicapped-accessible seating options available for upgrade?

Fast Break Pass: General Questions

What does the Fast Break Pass include?
  1. The Fast Break Pass gives you general admission to the games included in the pass you purchased. Your seat location will be assigned and sent to you 15 minutes before tip-off.
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How do I use the Fast Break Pass?
How many passes can I buy?
If I buy a pair of passes, how can my guest get his/her pass?
Do I get a discount if I buy more than one pass?
Can I bring different people with me to each game?
Can I get a refund for unused tickets?

Fast Break Pass: Digital Pass Technology

When I click on the link to access my pass in the Orlando Magic App, nothing happens. What do I do?
  1. You may be experiencing trouble with your signal. Try accessing the free WiFi called “Amway Center_Magic Guest.” Make sure WiFi is enabled on your phone and try accessing your pass again. If the problem persists, try close and reopen the app.
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I am being prompted to log in using a 4-digit PIN number. What is this?
Which phones support the Fast Break Pass?
Can I use an iPod touch?
Why do I need to use an iPhone or Android phone to access the Fast Break Pass?
Can I purchase the pass if I don’t have an iPhone or Android phone?

Fast Break Pass: Entering Amway Center

How do I get into Amway Center with my pass?
  1. Access your pass through the app on game day. This will provide you with a digital barcode you can use to scan in to Amway Center.
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How does my guest scan in with my Fast Break Pass?

Fast Break Pass: Pass Seat Locations

Where can I expect to sit each game with my Fast Break Pass?
  1. That’s the fun part! Seat locations will vary by game. On some nights, your seat may be in the upper bowl. For others, you may be in the lower bowl.
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How do I get my seat location(s)?
What if I lose the text message with my pass?

Fast Break Pass: Exchanging Passes

Can I sell my pass for games that I do not attend?
  1. No, passes are non-transferable.
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Can I share my pass with someone else?
I need additional help regarding the Fast Break Pass.

Express Pick-Up

Which locations offer Express Pick-Up?

Express Pick-Up locations include:

  1. Terrace Level
    1. Silver Spark
    2. Slam Dunk
    3. Pinstripes
    4. O-Town
    5. Black Bean Deli
    6. Silver Spoon
    7. Gringos Locos
    8. Papa Johns
  2. Chase Club Level
    1. The Carvery
    2. Sear and Sizzle
    3. North Club Grill
  3. Promenade Level
    1. Silver Spark
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How do I order using Express Pick-Up?

Gear / Retail

Can I purchase merchandise from the Orlando Magic App?
  1. Yes, merchandise can be purchased through the Magic Marketplace.
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I ordered apparel through the Orlando Magic App. Can I pick it up on the way out of Amway Center?
How can I pay for the merchandise I’ve purchased?
Which payment options do you accept?
How do I purchase merchandise through the Orlando Magic App?
What is the return and refund policies for merchandise purchased through the Orlando Magic App?

Sending Food to a Friend

What is “Send Food to a Friend?”
  1. To send food to a friend, you’ll need to know the seat location and the phone number of the person to whom you are sending the food.
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I ordered apparel through the Orlando Magic App. Can I pick it up on the way out of Amway Center?
How can I pay for the merchandise I’ve purchased?
Which payment options do you accept?

Your Profile

How do I access my profile information?
  1. Your profile can be accessed by selecting the “My Profile” tab on the home screen of the app.
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Do I need to log into the Orlando Magic App?
  1. While most of the app’s basic functionality is accessible without logging in, ticket management and Magic Money can only be accessed when logged in.
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How do I manage my credit cards for in-app purchases?
  1. You are able to save a card on file and use it for all purchases within the app.
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How do I access my profile information?
  1. Your profile can be accessed by selecting the “My Profile” tab on the home screen of the app.
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Miscellaneous

What is the return and refund policies on items bought through the Orlando Magic App?
  1. Magic Marketplace items purchased through the app can be returned up until the day of the game. Merchandise items are able to be returned with the original receipt.
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I need further assistance using the Orlando Magic App.
How do I change my app settings?
I want to be kept up to date with the Magic while I’m not in the app.