You can access your parking pass the same way you access your tickets. Scan
your parking pass from your phone at the entrance to the GEICO Garage
and you’re in!
Yes; however, it’s much easier to send each attendee their individual ticket.
If you have guests and multiple tickets on your phone, swipe to navigate
between them.
Starting this season, your tickets are now fully digital and only accessible
through your mobile device. Download the Orlando Magic mobile app to
access your tickets.
Accessing tickets on your phone through the Orlando Magic app is the safest,
most convenient and flexible way to manage tickets, and reduces the risk
of lost or stolen tickets. It moves everything to one location – on the
device you never leave home without!
We recommend saving your tickets to your Apple Wallet or Google Pay before
arriving to the game. That way, you wont have to worry about losing connectivity
at the arena.
Log in to the Orlando Magic app. Select the game and tap your tickets to
display them on the screen.
For Apple users, tap Add to Wallet. For Android users, tap Save to Phone.
Make sure your phone screen brightness is set to the highest setting. If
that does not work, the ticket taker can manually enter your ticket number
directly into the scanner. Or, find one of our REFS in the black and
white striped shirts. They are there to help with technical assistance
for the Orlando Magic app.
REFS are Roaming Expert Fan Support and are available at the arena to help
answer any questions you may have and provide technical assistance with
the Orlando Magic Mobile App. Just look for the black and white striped
shirts!
If you need immediate assistance, especially on game days, please contact
the Fan Experience team at
407-89-MAGIC and press ‘4’, or email us at
help@orlandomagic.com.
Sending a ticket is easy! Follow these easy steps:
Select “Manage My Tickets” then choose your event and tap “Send”.
Select the ticket(s) you want to send, then tap “Send Tickets”
Select the method of how you would like to input the contact information of the individual you are sending tickets to – select from your contacts or manually enter.
Once you have selected the method, tap “Send Tickets”.
Make sure you are signed into your account and that the tickets have not
already been transferred. If you’re still having trouble, please contact
the app support team.
Make sure you are signed into your account on the Orlando Magic app and are
in good standing. If you’re still having trouble returning your tickets,
please contact the Fan Experience team.
No. Once seats have been returned, they are no longer tied to a specific
account. If those seats are still available, you could purchase those
seats back into your account.
Tickets returned prior to 11:59pm the day before a game will receive 100%
of season ticket holder face value in Magic Money. Tickets returned on
the day of a game, prior to tip-off, will receive 50% of a season ticket
holder face value in Magic Money.
Depending on the option you selected, the money received for your tickets
will either go directly to your bank account or will be stored as a credit
in your Magic account.
A. For Orlando Magic games, any patron who is 36 inches (3 feet) or taller
must have a ticket for entry. A child shorter than 36 inches tall
is admitted free of charge but must sit on a patron's lap. Please
check with the Box Office at
407-440-7000 for more information and other ticket requirements.
A. To ensure the safest environment possible, the City of Orlando and
the Amway Center prohibit the following items from being brought
through the gates of the Center
Yes! Before select games, families can enjoy special activities, games
and giveaways at Fan Fest starting two hours prior to tip-off on
Church Street. Inside Amway Center, kids can have fun in STUFF’s
Magic Castle, savor kid-friendly food and enjoy activities throughout
the concourse.
Fan Fest is your spot for pregame fun, entertainment and excitement!
Located on Church Street prior to select games, Fan Fest begins two
hours prior to select Orlando Magic home game and features live music,
prizes, giveaways and interactive games.
Dress warm! With ice installed below the court for Orlando Solar Bears
hockey, games at Amway Center can be a bit chilly for some. But,
of course, don't forget to show your Pure Magic pride!
From fine dining to local fare, Amway Center boasts a wide range of food
and beverage options and cuisine, no matter your dietary needs. For
a full list of lounges, bars, restaurants and concessions, visit
https://www.amwaycenter.com/restaurants-bars. Also, use the Wayfinding
feature in the Orlando Magic App to find the closest food destination
near you.
Non-flash, still cameras, may be used to take pictures at Orlando Magic
games. Cameras with detachable lenses longer than six (6) inches
when extended are prohibited. Tripods or other photography equipment
may not be used or admitted without building issued media credentials.
For more information, visit
https://www.amwaycenter.com/guest-services/policies
Amway Center includes 37 restrooms conveniently located throughout the
arena. To find the closest one, use the Wayfinding feature in the
Orlando Magic App.
Download it now!
Downtown Orlando has so many options when it comes to nightlife, entertainment
and attractions. Go to www.visitorlando.com for a guide on what to
do, where to go and how to get there
Yes. The Orlando Magic app gives you access to special experiences, seat
upgrades and more! Simply download and open the app, and navigate
to the "Magic Marketplace" Browse your options and find your next
legendary experience at Amway Center.
Yes. The all-new Orlando Magic App features In-Seat Delivery for select
locations in Amway Center. Simply download and open the app, and
select "In-Seat Delivery." Follow the instructions, browse the menu
and enjoy!
Your tickets are now 100% digital and only accessible through your mobile
device using the Orlando Magic app. Simply download and open the
Orlando Magic app, select "Tickets” and sign into your account. Just
scan your ticket from your phone at the Amway Center entrance as
if it were a paper ticket – and you’re in!
Guests with disabilities are welcome to bring their service animals inside
the Amway Center. Service animals may not use additional seats unless
a ticket has been purchased for the adjacent seat, but may request
accessible seating. For more information, visit
https://www.amwaycenter.com/guest-services/accessibility-guide
The Orlando Magic App is your virtual guide to Amway Center. Simply download
and open the app, and select "More." Select "Explore Amway Center,"
choose your level and find your preferred location.
Find and select the Network named, "Amway Center Guest". If you cannot find any networks, make sure the "Wi-Fi" toggle at the top of the screen is set to "on". The option is on when the left side of the "Wi-Fi" bar is highlighted green.
After you select the network named, "Amway Center Guest", you should see it pop up to the top of the screen and a blue check mark will appear next to it once you have successfully connected.
Finally, exit the "Settings" area by clicking on the home button at the bottom of your phone and follow this by navigating to your "Safari" app. Once there, you will have to agree to the terms and conditions of the Amway Center Wi-Fi.
From Android device:
Access your "Settings" app. If you cannot find the settings app, it is in the "Apps" icon by default.
Ensure the Wi-Fi master control icon is on. If not, slide the master control from "Off" to "On" in order to activate the phone's Wi-Fi capabilities.
Find and select the network named, "Amway Center Guest". If you cannot find any networks, please ensure you have followed Step 2 correctly.
After you select the network named, "Amway Center Guest", the device will successfully connect and you should get a notification.
Finally, exit the "Settings" area by clicking on the home button at the bottom of your phone and follow this by navigating to your favorite Internet app. Once there, you will have to agree to the terms and conditions of the Amway Center Wi-Fi.
Now, you are all set. Please enjoy Pure Magic at Amway Center!
Email your questions to
help@orlandomagic.com at any time to receive support response.
Also, you can call
407-89-MAGIC, and choose option 4. Phone calls and emails will
be answered within 1 business day.
Magic Money Anywhere allows you to simply scan a QR code to pay for an order
at any concession or retail location at Amway Center. Purchase food and
beverages through the app, and pick up the order at one of our concession
stands or have it delivered to your seat. Magic Money can be used to
purchase unique experiences, seat upgrades and additional seats through
the Magic Marketplace.
Magic Money cannot be purchased. Season ticket holders can get more Magic
Money by returning their seats and other opportunities throughout the
season via app. Magic Money can be transferred to others.
From the Home Page of the app click the Magic Money button to view
your balance.
Below your balance, click Transfer Magic Money to initiate a transfer.
Type the email address of the recipient and select the amount you
would like to transfer.
*Please note, the recipient must have an Orlando Magic account to
accept Magic Money. If they do not have an account, they will
receive an email prompting them to create an account. If they
fail to do so, you will receive your transfer back to your account
after 48 hours. Additionally, Magic Money transfers cannot be
cancelled. Make sure the email address you are sending to is
spelled correctly.
Upgrades are only available when you still have your current seats. If you’ve
already returned your seats, you can add seats but cannot exchange seats
for an upgrade.
If you are unhappy with the selection of seats provided through the app,
you can opt out of the section and return to view more options. If you’re
still having trouble, please contact the Fan Experience team. Upgrades
are based on availability.
Yes, handicapped-accessible seating options are available for upgrade. Please
contact the Fan Experience team to help with this upgrade at
407-89-MAGIC
and press ‘4’, or email us at
help@orlandomagic.com.
Select the item you would like to transfer in the wallet of the app, select
“Transfer”, and enter the email address of the recipient. The recipient
must have the Orlando Magic app to receive the item.
You can send food and beverages to a friend right to their seat! You’ll need
to know the seat location and the phone number of the person to whom
you are sending the food.
If the order was placed successfully, you should receive a confirmation email.
If there was an issue with delivery, you will receive confirmation that
the food wasn’t delivered and you will be not be charged.
The return and refund policy varies by item and experience and will be noted
in the checkout process. Qualifying merchandise items are able to be
returned with the original receipt.
During a Magic game, look for one of our REFS for support.
If you’re experiencing problems not during a Magic game, contact the Fan
Experience team. Note that the Orlando Magic app does not support other
events.
Account Manager has a new look! You can quickly navigate the homepage,
manage your tickets and pay your invoices both online and from any
mobile device.
Use the same email address and password that you used to log in to the
previous version. You can log in from your mobile device or desktop.
Please note that you can no longer log in with your account number.
Select the game you wish to transfer and tap “Send”.
Select the tickets you would like to transfer and tap “Send To”.
Select the method of how you would like to input the contact information of the individual you are sending tickets to – select from your contacts or manually enter.
Once you have selected the method, tap “Send Tickets”.
The Fan Experience team is here to help you on gameday!
If you need assistance, please contact the Fan Experience team at 407-89-MAGIC and press ‘4’, or email us at help@orlandomagic.com.
The Fast Break Pass gives you general admission to the games included
in the pass you purchased. Your seat location will be assigned to
you at random and sent to you 15 minutes before tip-off.
Download the free app from the iTunes or Google Play Store
(version 2.0 or greater). You must have the newest version
installed to take advantage of the Fast Break Pass.
Getting Started
Select "Fast Break Pass" on the app home screen.
Register Your Pass
Register your Fast Break Pass by entering your name, phone
number and the email address used to purchase your pass.
Your Pass is Now Activated
You will see each game included in your pass and the time
until the game starts. Bar codes for each game will display
on game day.
Turn on Location Services, Amway Center WiFi and Bluetooth
You'll need to turn on location services for the app to ensure your seat locations are delivered to you.
You can buy up to four passes per account (note: all passes must be purchased in one transaction in order for your seats
to be grouped together for each game).
All passes will be delivered to the phone that registers the pass. For example, if you purchase two passes, seat assignments
for both passes will be delivered to your phone. You and your guest
will need to arrive at Amway Center together.
Yes, different people can attend each game, but the primary account holder must be present because the pass is only accessible
through their mobile device.
You may be experiencing trouble with your signal. Try accessing the free WiFi called “Amway Center_Magic Guest.” Make sure
WiFi is enabled on your phone and try accessing your pass again.
If the problem persists, try to close and reopen the app.
You were asked to create a PIN used to log in to your account last season. If you cannot remember your PIN, don’t worry!
Click on the "Reset PIN" link and follow the instructions to reset
your PIN.
The Fast Break Pass is a mobile-only product integrated with the app. There are no printed tickets. Admission to Amway Center
and seat assignments can only be managed through the app on your
Apple or Andriod phone.
That’s the fun part! Seat locations will vary by game. On some nights, your seat may be in the upper bowl. For others, you
may be in the lower bowl. It’s completely random!
You must have location services, WiFi and Bluetooth enabled on your mobile device. As long as location services are enabled,
your seat location will be sent to you 15 minutes prior to the game,
upon entering Amway Center.
If you can’t access your pass, just open the Orlando Magic App and select the “Fast Break Pass” tab. If you come across any
problems, email
help@orlandomagic.com at any time to receive an immediate support
response.
All barcodes will be on one device inside the app. For example, if you have a group of two, both barcodes can be scanned
from one device. You and your guest will need to arrive at Amway
Center together.
The Amway Center is pleased to offer our guests reserved/pre-paid parking in the
GEICO Garage (400 West South St.). Reserved/pre-paid parking
can be purchased through ticketmaster.com, Ticketmaster charge-by-phone
800-745-3000 and/or the Amway Center Box Office during regular
box office hours. Purchases must be made by 5:00 pm, the day prior
to the event.
Backpacks are not allowed at the Amway Center. Bags must be clear plastic and cannot exceed 14”x14”x6.” Small clutch bags,
approximately the size of a hand, with or without a handle or strap
can be taken into the arena. This is for your safety to ensure a
fun, enjoyable environment!
Non-flash, still cameras, may be used to take pictures of sporting events or events where house lights are illuminated during
a performance. Cameras with detachable lenses longer than six (6)
inches when extended are prohibited from all Amway Center sporting
events. Tripods or other photography equipment may not be used or
admitted without building issued media credentials. iPads are permitted
for Orlando Magic games.
Wheelchair accessible and three companion seats are available throughout Amway Center, offering guests an array of prices,
amenities and lines of sight. Seating locations vary depending on
particular events. It is important to indicate when buying tickets
if you require wheelchair accessible seating.
Your Magic Account Executive will communicate a deadline when full payment is due for all the tickets your group ends up
needing. In between the time you reserve your group outing and the
deadline for full payment, you will be collecting payment for all
the tickets your group needs. When the deadline arrives, your Account
Executive will work out a method for collecting all the money you
have received from your group.
Ten or more people allows you to receive a special group rate. If you can get 50 or more people to join your group, your
group will qualify for unique once-in-a-lifetime fan experiences,
such as joining the Magic players on the court pregame or participating
in on-court presentations in front of thousands of Magic fans!
Your Magic Account Executive will review all the different ways you will be able to promote the event to your group. Promotion
will vary depending on how you communicate with group invitees.
Will call for ticket pickup is located outside the Amway Center in the designated box office windows closest to the Church
St. entrance. You will be required to show a photo ID in order to
pick up your tickets.
Check your ticket prior to attending your Magic game. You can always see what your vantage point looks like from your seats
by going to our virtual venue on-line at
magic.io-media.com
Simply contact your dedicated Magic Account Executive. We can always re-print or re-send group tickets in the case they are
lost or stolen. As a suggestion, it is highly recommended that the
group leader keep track of which tickets he or she gives out to each
person in the group. If just one person loses their tickets, for
example, we know exactly which tickets to reprint or resend. When
tickets are reprinted or resent, our system automatically cancels
the barcodes on the original tickets. As such, if the original tickets
show up after a new batch of tickets has been re-printed, please
destroy and dispose of the original tickets as they will not be valid.
You are not responsible for any tickets you do not need at the deadline when full payment is due. Your Magic Account Executive
will work with you to ensure that you have an appropriate amount
of seats on reserve throughout the time you’re marketing your outing.
If you need more seats than you originally reserved, simply contact
your Account Executive. As long as we have more tickets available,
we can reserve more seats for you.
Due to limited space on the court, we cannot allow parents or guardians to come down to the court to be a part of the Fan
Experience. We will allow one or two chaperones to accompany all
participants when the Magic Account Executive escorts the group down
to the court level. Parents and guardians may go to purchased seats
to watch the Fan Experience. The Magic also have a professional photographer
who takes photos of select Fan Experiences at each game. Your group
will be sent this photo within two weeks following the game.
We require all visitors to purchase a ticket and have a designated seat for a Magic game. Regardless of whether your high
school team is playing a basketball game during a court of dreams
session, or if your child is performing during a show time, halftime
show, or singing the National Anthem, everyone needs a purchased
ticket to the Magic game. We require all groups who have a Fan Experience
package to reach a certain ticket minimum to have the privilege to
play or perform at Amway Center prior to or during the Magic game.
If you arrive late for a Fan Experience, please go to the Security Desk by the Administration entrance. Let the guest relations
attendant know the name of your group and the Fan Experience in which
you are participating. If there is still enough time, a Magic Account
Executive will make an attempt to meet you at the security desk and
escort you to the appropriate location. If you are too late, then
you forfeit your opportunity to participate.
Magic gear is preferred! We ask that you please be aware of the opponent the Magic are playing on the night of your Fan Experience.
If you are wearing any colors or logos that represent the opposing
team, you will forfeit your opportunity to participate in the Fan
Experience. Please also be aware that if you are wearing any clothing
that promotes violence, profanity, or anything that is potentially
offensive to any race, gender, religion, or national origin, you
will forfeit your opportunity to participate in the Fan Experience.
