Orlando Magic Frequently Asked Questions

1. Download the Orlando Magic app from the iTunes App Store or the Google Play Store.
2. Sign in with the email address associated with your ticket account.
3. Tap “Tickets” then “Manage Tickets”. Select the game.
   

   
4. When you get to the Amway Center, scan your ticket from your phone. If you have multiple tickets, swipe to navigate between them.

1. You can access your parking pass the same way you access your tickets. Scan your parking pass from your phone at the entrance to the GEICO Garage and you’re in!

1. Yes; however, it’s much easier to send each attendee their individual ticket. If you have guests and multiple tickets on your phone, swipe to navigate between them.

1. Starting this season, your tickets are now fully digital and only accessible through your mobile device. Download the Orlando Magic mobile app to access your tickets.

1. Accessing tickets on your phone through the Orlando Magic app is the safest, most convenient and flexible way to manage tickets, and reduces the risk of lost or stolen tickets. It moves everything to one location – on the device you never leave home without!

1. Follow the below steps:
   1. Ensure you have tickets to the corresponding game and that you’re logged in with the proper account information.
   2. Try clicking “Refresh to See Tickets” on the ticket management screen.
   3. Contact the Fan Experience team if you need additional help.

1. On the account sign-in page, click “New to Ticketmaster.” Then, follow prompts to set up your account!
2. Contact the Fan Experience team if you have any issues at 407-89-MAGIC and press ‘4’, or email us at help@orlandomagic.com.

1. We recommend saving your tickets to your Apple Wallet or Google Pay before arriving to the game. That way, you wont have to worry about losing connectivity at the arena.
2. Log in to the Orlando Magic app. Select the game and tap your tickets to display them on the screen.
3. For Apple users, tap Add to Wallet. For Android users, tap Save to Phone.

1. Make sure your phone screen brightness is set to the highest setting. If that does not work, the ticket taker can manually enter your ticket number directly into the scanner. Or, find one of our REFS in the black and white striped shirts. They are there to help with technical assistance for the Orlando Magic app.

1. Visit guest assistance or the box office. Present your ID and we’ll print the tickets for you.
2. If you are a season ticket holder, the Fan Experience team is there to help you before the game. Call 407-89-MAGIC and press ‘4’.

1. REFS are Roaming Expert Fan Support and are available at the arena to help answer any questions you may have and provide technical assistance with the Orlando Magic Mobile App. Just look for the black and white striped shirts!

1. If you need immediate assistance, especially on game days, please contact the Fan Experience team at 407-89-MAGIC and press ‘4’, or email us at help@orlandomagic.com.

1. Sending a ticket is easy! Follow these easy steps:
   1. Select “Manage My Tickets” then choose your event and tap “Send”.
      

      
   2. Select the ticket(s) you want to send, then tap “Send Tickets”
      
   3. Select the method of how you would like to input the contact information of the individual you are sending tickets to – select from your contacts or manually enter.
      
   4. Once you have selected the method, tap “Send Tickets”.
      

1. On the app home page, select “Manage My Tickets.”
2. Once signed in, click on the “Activity” tab at the top of the screen.
3. Accept the ticket transfer. Done!

1. Yes. If they don’t have one already, they will need to create one in the acceptance process.

1. Make sure you are signed into your account and that the tickets have not already been transferred. If you’re still having trouble, please contact the app support team.

1. Select “Tickets” in the app, choose the event and click on the pending transfer.
2. Select “Cancel.”

1. Unfortunately, not. Just like giving someone hard tickets, there is no way to recall the transfer once they’ve been accepted.

1. You can transfer your tickets at any time, even after the start of the game. However, you cannot sell your tickets after tip-off.

1. Make sure you are signed into your account on the Orlando Magic app and are in good standing. If you’re still having trouble returning your tickets, please contact the Fan Experience team.

1. No. Once seats have been returned, they are no longer tied to a specific account. If those seats are still available, you could purchase those seats back into your account.

1. The ability to return seats is tied directly to the primary account holder. Share partners are unable to return seats.

1. Tickets returned prior to 11:59pm the day before a game will receive 100% of season ticket holder face value in Magic Money. Tickets returned on the day of a game, prior to tip-off, will receive 50% of a season ticket holder face value in Magic Money.

1. Selling a ticket can be done through a few easy steps:
   1. Tap “Manage My Tickets” then choose your event and tap “Sell”.
      

      
   2. Select the seats you want to sell and enter your asking price.
      
   3. Choose your payout method
   4. Hit “Sell Tickets” and you’re done!

1. Depending on the option you selected, the money received for your tickets will either go directly to your bank account or will be stored as a credit in your Magic account.

1. Make sure you’re using the correct email address when you log into your account.
2. Be sure to accept any Magic Money transfers sent your way.

1. Make sure you’re using the correct email address when you log into your account.
2. Be sure to accept any Magic Money transfers sent your way.
3. Contact the Fan Experience team for more details.

1. Currently, your transaction history is not visible through the app. If you have a question about a previous purchase, contact the Fan Experience team.

1. From the home page of the Orlando Magic app, click the Magic Money button to view your balance. Or, use your QR code as a method of payment.

1. Magic Money Anywhere allows you to simply scan a QR code to pay for an order at any concession or retail location at Amway Center. Purchase food and beverages through the app, and pick up the order at one of our concession stands or have it delivered to your seat. Magic Money can be used to purchase unique experiences, seat upgrades and additional seats through the Magic Marketplace.

1. Magic Money cannot be purchased. Season ticket holders can get more Magic Money by returning their seats and other opportunities throughout the season via app. Magic Money can be transferred to others.

1. 1. From the Home Page of the app click the Magic Money button to view your balance.
   2. Below your balance, click Transfer Magic Money to initiate a transfer.
   3. Type the email address of the recipient and select the amount you would like to transfer.

   *Please note, the recipient must have an Orlando Magic account to accept Magic Money. If they do not have an account, they will receive an email prompting them to create an account. If they fail to do so, you will receive your transfer back to your account after 48 hours. Additionally, Magic Money transfers cannot be cancelled. Make sure the email address you are sending to is spelled correctly.

1. Upgrades are only available when you still have your current seats. If you’ve already returned your seats, you can add seats but cannot exchange seats for an upgrade.

1. If you are unhappy with the selection of seats provided through the app, you can opt out of the section and return to view more options. If you’re still having trouble, please contact the Fan Experience team. Upgrades are based on availability.

1. If you are attempting to add a seat and are unable to complete the transaction, please contact the Fan Experience team.

1. Yes, handicapped-accessible seating options are available for upgrade. Please contact the Fan Experience team to help with this upgrade at 407-89-MAGIC and press ‘4’, or email us at help@orlandomagic.com.

1. In the Magic Marketplace, you can purchase unique in-game, premium, dining experiences and more.

1. Magic Money can be used to purchase food, seat upgrades, additional tickets, and unique experiences.

1. Yes. Magic Marketplace items can be purchased at any time.

1. Select the item you would like to transfer in the wallet of the app, select “Transfer”, and enter the email address of the recipient. The recipient must have the Orlando Magic app to receive the item.

1. 1. If you are logged into the app and the item isn’t visible, it is most likely not available.
   2. If an item is displayed, but you can’t select it, the item is only available to a select group (e.g. season ticket holders).
   3. Still having trouble? Contact the Fan Experience team at 407-89-MAGIC and press ‘4’, or email us at help@orlandomagic.com.

1. Completing your profile helps us help you. We’ll be able to create a customized experience just for you.

1. While most of the app’s basic functionality is accessible without logging in, ticket management and Magic Money can only be accessed when logged in.

1. You are able to save a card on file and use it for all purchases within the app. Make sure to hit “Save” if you make any changes!

1. Your profile can be accessed by selecting the “My Profile” tab on the home screen of the app.

1. You can send food and beverages to a friend right to their seat! You’ll need to know the seat location and the phone number of the person to whom you are sending the food.

1. That’s very nice of you! You’ll need to know the seat location and the phone number of the person to whom you are sending the food.

1. If the order was placed successfully, you should receive a confirmation email. If there was an issue with delivery, you will receive confirmation that the food wasn’t delivered and you will be not be charged.

1. You’ll receive confirmation once the order is complete.

Express Pick-Up locations include:

1. Terrace Level

   • Silver Spark
   • O-Town
   • Black Bean Deli
   • Silver Spoon
   • Gringos Locos
   • Papa Johns

2. Club Level

   • Sear and Sizzle

1. Open the Orlando Magic App
2. Select the Food & Drinks icon on the bottom navigation bar
3. Select your seat location
4. Select “Express Pickup” and the location you wish to order from
5. Select the items you wish to order
6. Complete the transaction

1. Enter your credit card in the "wallet" in the Orlando Magic app or use Magic Money to pay.
2. Scan your phone at the register.

1. If WiFi at Amway Center is unavailable, you’ll need to use cellular service to access the app.

1. The return and refund policy varies by item and experience and will be noted in the checkout process. Qualifying merchandise items are able to be returned with the original receipt.

1. Contact the Fan Experience team to report an issue with the app. Call 407-89-MAGIC and press ‘4’, or email us at help@orlandomagic.com.

1. During a Magic game, look for one of our REFS for support.
2. If you’re experiencing problems not during a Magic game, contact the Fan Experience team. Note that the Orlando Magic app does not support other events.

1. To ensure you are up to date on Magic news and specific offers, enable app notifications within your phone’s settings.