Orlando Magic Frequently Asked Questions

1. Download the Orlando Magic App sponsored by Verizon sponsored by Verizon from the iTunes App Store or the Google Play Store.
2. Tap “Tickets” then “Manage Tickets”. Select the game.
3. Sign in with the email address associated with your ticket account.
   
4. When you get to the Amway Center, scan your ticket from your phone. If you have multiple tickets, swipe to navigate between them.

   Please Note: Screenshots of tickets will not get you in.

   

   

1. You can access your parking pass the same way you access your tickets. Scan your parking pass from your phone at the entrance to the GEICO Garage and you're in!

1. Yes; however, it's much easier to send each attendee their individual ticket. If you have guests and multiple tickets on your phone, swipe to navigate between them.

1. Starting this season, your tickets are now fully digital and only accessible through your mobile device. Download the Orlando Magic mobile app to access your tickets.

1. Accessing tickets on your phone through the Orlando Magic App sponsored by Verizon is the safest, most convenient and flexible way to manage tickets, and reduces the risk of lost or stolen tickets. It moves everything to one location — on the device you never leave home without!

1. Follow the below steps:
   1. Ensure you have tickets to the corresponding game and that you're logged in with the proper account information.
   2. Try clicking “Refresh to See Tickets” on the ticket management screen.
   3. Contact the Fan Experience team if you need additional help.

1. On the account sign-in page, click “New to Ticketmaster.” Then, follow prompts to set up your account!
2. Contact the Fan Experience team if you have any issues at 407-89-MAGIC and press ‘4', or email us at help@orlandomagic.com.

1. We recommend saving your tickets to your Apple Wallet or Google Pay before arriving to the game. That way, you wont have to worry about losing connectivity at the arena.
2. Log in to the Orlando Magic App sponsored by Verizon. Select the game and tap your tickets to display them on the screen.
3. For Apple users, tap Add to Wallet. For Android users, tap Save to Phone.

1. Make sure your phone screen brightness is set to the highest setting. If that does not work, the ticket taker can manually enter your ticket number directly into the scanner. Or, find one of our REFS in the black and white striped shirts. They are there to help with technical assistance for the Orlando Magic App sponsored by Verizon.

1. Visit guest assistance or the Box Office by Ticketmaster. Present your ID and we'll print the tickets for you.
2. If you are a season ticket holder, the Fan Experience team is there to help you before the game. Call 407-89-MAGIC and press ‘4'.

1. REFS are Roaming Expert Fan Support and are available at the arena to help answer any questions you may have and provide technical assistance with the Orlando Magic Mobile App. Just look for the black and white striped shirts!

1. If you need immediate assistance, especially on game days, please contact the Fan Experience team at 407-89-MAGIC and press ‘4', or email us at help@orlandomagic.com.

1. Sending a ticket is easy! Follow these easy steps:
   1. Select “Manage Tickets” then choose your event and tap “Transfer”.
      

      
   2. Select the ticket(s) you want to send, then tap “Transfer To”
      
   3. Select how you would like to transfer your tickets — either from your contacts or entered manually. Tickets can be sent via email or phone number.
      
   4. Once you have entered the recipient's contact information, tap “Transfer Tickets”.
      

1. Click on the link sent via email or text.
   
2. The link will open the Orlando Magic Ticketmaster page in a web browser.
3. Sign in to your account.
   
4. If you do not have an existing account. Select “Don't have an Account? Click Here” and follow the prompts.
5. Once logged in, your ticket invitation will appear. Select “Accept”.
   

1. Yes. If they don't have one already, they will need to create one in the acceptance process.

1. Make sure you are signed into your account and that the tickets have not already been transferred. If you're still having trouble, please contact the app support team.

1. Select “Tickets” in the app, choose the event and click on the pending transfer.
2. Select “Cancel.”

1. Unfortunately, not. Just like giving someone hard tickets, there is no way to recall the transfer once they've been accepted.

1. You can transfer your tickets at any time, even after the start of the game. However, you cannot sell your tickets after tip-off.

1. Posting a ticket for resale can be done through a few easy steps:
   1. Tap “Manage Tickets” then choose your event and tap “Sell”.
      

      
   2. Select the seats you want to sell and enter your asking price.
      

      
   3. Choose your payout method
      
   4. Hit “Sell Tickets” and you're done!

1. Depending on the option you selected, the money received for your tickets will either go directly to your bank account or will be stored as a credit in your Magic account.

1. Loyal Blue Members can return tickets to games that they cannot attend and receive 100% of the ticket value back as account credit. Tickets must be returned by 11:59PM the day before the game to receive account credit. The account credit received from returning your tickets will be loaded into your Account Manager for you to use as Magic Money. Magic Money can be used to purchase gear in the Orlando Magic Team Shop, food and drinks in-arena, experiences in the Magic Marketplace, additional tickets and seat upgrades in Account Manager.

1. Ticket returns are available for all regular season games.

1. Season Ticket Holders are eligible to return any regular season game. 20-game plan holders may return up to 3 games (restrictions may apply).

1. Ticket returns on the day of the game will no longer be available this season. Tickets must be returned by 11:59PM the day before the game to receive Magic Money.

1. Returning a ticket for Magic Money can be done through a few easy steps:
   1. Visit MyLoyalBlue.com or in the Orlando Magic App sponsored by Verizon tap “Flex Your Tickets” and login to your ticket account.
      

      
   2. Choose the event which you would like to return and tap “Select Event”.
      
   3. Tap the “More” button to view the ticket options.
      
   4. From the menu options Select “Return”.
      
   5. Select the tickets you would like to return then tap “Continue”.
      
   6. Check the box that says “Loyal Blue Ticket Return” and tap “Continue”.
      
   7. Review the details of your return and tap “Submit” — that's it!
      

1. Magic Money is a virtual currency that Season Ticket Holders receive as part of their annual Loyal Blue benefits. Loyal Blue and 20-Game Plan members can also earn Magic Money by returning tickets for games they do not wish to attend.
   
   Magic Money can be spent anywhere in Amway Center by using the Orlando Magic App. Magic Money is accepted at all concessions stands, bars, team shops, for in-seat delivery, and at the Magic Marketplace in the app. Magic Money can also be spent to purchase additional tickets and seat upgrades in Account Manager.

1. In the Orlando Magic App sponsored by Verizon, visit the Fan Profile or the Game Day page and select “My Wallet“ to view your balance.

1. Make sure you are logging in with your ticketing email address when you log into your account.

1. Make sure you're using the correct email address when you log into your account.
2. In the Wallet, view your Magic Money Activity to review your historical credits and debits.
3. Contact the Fan Experience team for more details.

1. In the Orlando Magic App sponsored by Verizon, visit the Fan Profile or the Game Day page and select “My Wallet” then tap “Magic Money Activity” to view your transfers and purchases.

1. In the wallet select “Scan & Pay” to make a purchase at any concession stand or bar in Amway Center. Or use “QR Code Pay” to use Magic Money at retail locations throughout the arena.
2. Magic Money can also be used in the Orlando Magic App sponsored by Verizon for Express Pickup or In-Seat Delivery food and beverage purchases in the app or for unique experiences through the Magic Marketplace.

1. You no longer need to transfer account credit to Magic Money - your entire balance is now accessible through the app. If you previously transferred credit, your money has been combined to a single balance.

1. 1. In the Orlando Magic App sponsored by Verizon, visit the Fan Profile or the Game Day page and select “My Wallet“
   2. From the Wallet, tap “Send Magic Money” to initiate a transfer.
   3. Enter the amount you would like to send and type the email address of the recipient.

   Please Note: The recipient must have an Orlando Magic account to accept Magic Money. If they do not have an account, they will receive an email prompting them to create an account. If they fail to do so, you will receive your transfer back to your account after 48 hours. Additionally, Magic Money transfers cannot be cancelled. Make sure the email address you are sending to is spelled correctly.

1. In the Magic Marketplace, you can purchase unique in-game, premium, dining experiences and more.

1. Magic Money can be used to purchase food, additional tickets, and unique experiences.

1. Yes. Magic Marketplace items can be purchased at any time.

1. Select the item you would like to transfer in the wallet of the app, select “Transfer”, and enter the email address of the recipient. The recipient must have the Orlando Magic App sponsored by Verizon to receive the item.

1. 1. If you are logged into the app and the item isn't visible, it is most likely not available.
   2. If an item is displayed, but you can't select it, the item is only available to a select group (e.g. season ticket holders).
   3. Still having trouble? Contact the Fan Experience team at 407-89-MAGIC and press '4', or email us at help@orlandomagic.com.

1. Completing your profile helps us help you. We'll be able to create a customized experience just for you.

1. While most of the app's basic functionality is accessible without logging in, ticket management and Magic Money can only be accessed when logged in.

1. You are able to save a card on file and use it for all purchases within the app. Make sure to hit “Save” if you make any changes!

1. Your profile can be accessed by selecting the “My Profile” tab on the home screen of the app.

1. You can send food and beverages to a friend right to their seat! You'll need to know the seat location and the phone number of the person to whom you are sending the food.

1. That's very nice of you! You'll need to know the seat location and the phone number of the person to whom you are sending the food.

1. If the order was placed successfully, you should receive a confirmation email. If there was an issue with delivery, you will receive confirmation that the food wasn't delivered and you will be not be charged.

1. You'll receive confirmation once the order is complete.

Express Pick-Up locations include:

1. Terrace Level

   • Silver Spark
   • O-Town
   • Black Bean Deli
   • Silver Spoon
   • Gringos Locos
   • Papa Johns
   • PDQ

2. Club Level

   • Sear and Sizzle

1. Open the Orlando Magic App sponsored by Verizon
2. Select the Food & Drinks icon on the bottom navigation bar
3. Select your seat location
4. Select “Express Pickup” and the location you wish to order from
5. Select the items you wish to order
6. Complete the transaction

1. Enter your credit card in the "wallet" in the Orlando Magic App sponsored by Verizon or use Magic Money to pay.
2. Scan your phone at the register.

1. If WiFi at Amway Center is unavailable, you'll need to use cellular service to access the app.

1. The return and refund policy varies by item and experience and will be noted in the checkout process. Qualifying merchandise items are able to be returned with the original receipt.

1. Contact the Fan Experience team to report an issue with the app. Call 407-89-MAGIC and press '4', or email us at help@orlandomagic.com.

1. During a Magic game, look for one of our REFS for support.
2. If you're experiencing problems not during a Magic game, contact the Fan Experience team. Note that the Orlando Magic App sponsored by Verizon does not support other events.

1. To ensure you are up to date on Magic news and specific offers, enable app notifications within your phone's settings.