Health & Safety

We are excited to welcome fans back to Amway Center for the 2020-21 Orlando Magic season!  Keeping the health and safety of our fans and employees at the forefront of everything we do, we will be following guidelines set forth by the Centers for Disease Control (CDC) as well as local officials, the NBA and experts from AdventHealth.  Please read the following information carefully before attending. 

Be a Team Player

We’re all in this together

Here’s your starting lineup of things to do when attending a game this season:

Complete a Health Survey 

All fans will need to complete a symptom and exposure survey before or upon arrival using the CLEAR app.

New for the 2021 Season - The Orlando Magic are partnering with Health Pass by CLEAR to help you enter Amway Center. Health Pass is a free mobile solution that allows you to complete a COVID symptom and exposure survey before arriving at the game. The survey must be taken no more than 12 hours prior to game time.

To get started, download the CLEAR app before game day and enroll for free here: https://clear.app.link/OrlandoMagic. All you need is a government-issued ID. For Courtside and Ultimate ticketholders, you will also need your lab provider login. Remember to complete the in-app checklist before the game as a COVID-19 test is also required to enter if you’re in Courtside or Ultimate seats.


Learn how to use Health Pass here.


Questions? Contact CLEAR Member Care by opening the CLEAR app and tapping "Get in Touch" at the bottom of the home screen or call 1-855-CLEARME (253-2763).

The team at CLEAR is fully committed to user privacy and data security is at the center of everything they do. In accordance with new Orlando Magic rules related to COVID screening CLEAR will share your name and email address with Orlando Magic when you initiate an Orlando Magic Health Pass and your green/red Status when you complete each Health Pass. The Orlando Magic will only use this for purposes related to your attendance, health and safety needs or as required by law. You can read more on our commitment to your privacy in CLEAR’s Privacy Policy here.

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Leave Your Bags at Home

Beginning this season, bags are prohibited at the Amway Center for Orlando Magic home games

  • To reduce contamination, bags will not be permitted at the games  
  • Medical and parent bags are exceptions, but will be subject to X-ray at designated locations for entry to the Amway Center
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Wear Your Face Covering, It’s Required!*

Bandanas, gaiters, face coverings with vents and face coverings with only a single layer of fabric are not permitted 

  • Face coverings must be worn by all fans over the age of two at all times except when actively eating or drinking
  • Eating and drinking is allowed in your seating pod or at a physically-distanced location on the concourse. Eating and drinking is prohibited while walking from the concession stand to your seat
  • Eating or drinking in your seating pod will not be allowed within 30' from the court or player benches
  • Face coverings must have at least two layers of material
  • Face coverings must be fully covering the nose and mouth
  • Costume masks are prohibited
  • *If a face covering will cause you impairment due to an existing health condition, please contact Fan Experience at 407-89-MAGIC and press 3 at least 72 hours prior to the game. Entry will be denied if advance notice is not provided. Fans who are unable to wear a face covering will be required to wear a face shield and will be relocated to seats to accommodate the wearing of a face shield.
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Practice Physical Distancing

There will be six feet of social distance between seating pods, for regular season games 

  • Tickets will be sold in groupings called pods consisting of two-five seats, so that you may sit with members of the party that came with you
  • Seating pods will be spaced out a minimum of six feet apart
  • Remain six feet apart from other parties while in lines at entry, concessions and restrooms
  • Use the Orlando Magic app sponsored by Verizon to order food and drink or have food delivered using In Seat Delivery to designated seat locations
    Download on the Apple App Store Get it on Google Play
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Wash Your Hands Often

Hand sanitizer will also be widely available throughout the Amway Center

  • Use soap and water and wash thoroughly and frequently
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Stay Home if You’re Feeling Sick

Please watch from home.

  • If you are feeling sick, we ask that you consider others and please stay home.
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COVID-19 Testing

Required for fans seated in Courtside or Ultimate Seats

  • Courtside and Ultimate seats will require fans to undergo and return a negative coronavirus test
  • If you have a ticket within the testing required zone, please click here for important testing instructions 
More Info

See How We’re Preparing for Your Return

What We're Doing

GBAC Accreditation

  • Along with the help of long-time Orlando Magic partner Owen's Facility Services, Amway Center has received the Global Biorisk Advisory Council STAR Facility Accreditation, the gold standard of prepared facilities, for its commitment to outbreak prevention, response and recovery. The GBAC STAR affirms that the arena has established and maintained a cleaning, disinfection and infectious disease prevention program to minimize risks, implemented proper cleaning protocols, techniques and practices to combat infectious diseases and extensively trained cleaning professionals for outbreak and infectious disease preparation and response.
GBAC Accreditation Logo

Staff Protocols

  • Staff will wear face coverings
  • Staff will be temperature checked and required to use hand sanitizer upon reporting to work

Heightened Cleaning Procedures

  • High-touch surfaces (i.e. door handles, elevator buttons, escalator railing) 
  • Restrooms
  • Eating tables 
  • Seating bowl
  • Enhanced arena cleaning and disinfecting procedures, intended to reduce the risk of transmission of COVID-19, have been informed by current CDC guidance, global industry best practices, and industry experts

Upgraded Technology

  • All air handling units (AHU) that supply the bowl, all dehumidification air units (DAU) and all primary units within the arena have been modified with UV lighting for the inactivation of bacterial organisms
  • UV lighting has been added in the mechanical pits underneath the arena's 12 escalators so handrails are exposed twice during each full rotation
  • Upgraded to Merv 13A air filters in compliance with NBA guidelines
  • Electrostatic sprayers are being utilized to disinfect rooms and surfaces within the arena
  • Portable PlexiGuard barriers will be positioned in key locations throughout the arena
  • Improved the air changes per hour (ACPH) rate to an average of 6.7, boosting clean air circulation

Hand Sanitizer

  • Available throughout Amway Center 

Digital Ticketing

  • No-touch scanning of your ticket is available on your phone 

Cashless Transactions for Food & Merchandise

  • Pay with debit or credit cards, Google Pay, Apple Pay or the Orlando Magic App sponsored by Verizon

Alternatives to Concession Lines 

  • Don’t wait in line. Order food and drink through the Orlando Magic App sponsored by Verizon.

    Please note: Face coverings are required and eating and drinking is prohibited while walking from the concession stand to your seat. Eating and drinking is allowed in your seating pod or when stationary at a physically-distanced location on the concourse.

  • Plexiglass barriers in key locations
  • Food and drink updated policies include individually wrapped food and utensils

Guidance from

  • Our partner, AdventHealth, has been an invaluable resource of knowledge and guidance
  • Doctors from AdventHealth toured the arena to provide feedback and guidance to Orlando Magic and Amway Center leaders on health and safety measures in place for players, fans and staff

Assumption of Risk

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, senior citizens and guests with underlying medical conditions are especially vulnerable.

Any interaction in any public place poses an elevated risk of being exposed to COVID-19. We cannot guarantee that you will not be exposed during your visit. By entering the Amway Center, you voluntarily assume all risks related to exposure to COVID-19.

Select Areas within Amway Center have Additional Safety Guidelines

Courtside & Ultimate Seats

  • Testing is required for all fans
    • Courtside and Ultimate seats will require fans to undergo and return a negative coronavirus test
    • If you have a ticket within the testing required zone, please click here for important testing instructions
  • Face coverings must be worn at all times
  • Food and beverage is not permitted
    • Food and Beverage will not be permitted in Courtside and Ultimate seats while in the bowl
    • Eating and drinking will be allowed within Fields Ultimate Lounge

Fields Ultimate Lounge

  • Food options will include hot food served by an attendant in full PPE behind protective covering, as well as individually packaged containers
  • Food cannot be brought to your seats, since face coverings must be worn at all times when sitting in Courtside or Ultimate seats

Suites

  • Suite partners will have access to their suite at a reduced capacity. Most suite locations will include 6 tickets.
  • Food and beverage menu offerings in suites will be limited to individually pre-packaged servings, with menus available upon request

Hospitality Suites

  • Each suite will be restricted to a limited capacity of fans
  • Food and beverage menu offerings in suites will be limited to individually pre-packaged servings, with menus available upon request

MVP Tables

  • Tables will be spaced apart for physical distancing
  • Face coverings must be worn at all times except when actively eating or drinking

Loges

  • A limited number of loges will be available, spaced apart per physical distancing guidelines
  • Face coverings must be worn at all times except when actively eating or drinking

Legends Suites

  • Seats will be assigned in groupings called pods, containing the number of seats in your party, with pods spaced six feet apart from each other
  • Face coverings must be worn at all times except when actively eating or drinking
  • Fans may eat in their seating pod or on the Club level concourse at a physically distanced table

Team Store

  • Limited capacity
  • Contactless payment options
  • Plexiglass barriers at checkout
  • Order through the Orlando Magic app sponsored by Verizon in advance and pickup at select locations in the arena

Health and Safety Compliance:

Compliance with health and safety rules is mandatory, and attendance is conditioned on such compliance. If a fan violates any health and safety rules, the fan may be denied entry to or ejected from the arena. Fans who violate the rules or otherwise engage in conduct that causes a risk to health and safety may also be subject to a ban.

Frequently Asked Questions

What type of face coverings are acceptable?
  1. All fans over the age of 2 must wear a face covering at all times from point of entry to moment of exiting, except when actively eating or drinking.
  2. Bandanas, gaiters, face coverings with vents and face coverings with only a single layer of fabric are not acceptable.
  3. Face coverings must have at least two layers of material.
  4. Face coverings must be fully covering the nose and mouth.
  5. Costume masks are prohibited.
Can I purchase food if I only have cash?
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