Ready to return to the HEAT's house?

We're currently permitting 3,000 fans inside AmericanAirlines Arena, and working to safely accommodate even more.

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COVID-19 Safety

What To Expect On Game Day
COVID-19 Screening

See what additional measures we've created to further enhance Arena safety.

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No Bag Policy

Exceptions will be made for small bags or purses smaller than 10” x 6”. All bags must go through an X-ray machine which may cause longer wait times at entry.

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Mandatory Mask Policy

All guests over the age of two must wear a face mask while on Arena property; a properly worn face mask completely covers the mouth and nose.

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Physical Distancing

Standard physical distancing practices will be enforced upon entering and throughout the Arena.

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Cashless & Contactless Experience

Cash will no longer be accepted as a form of payment. However, reverse ATMs will be located throughout the Arena.

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New Food & Beverage Policy

Papa Johns Pizza and Prime Grill are now available via Mobile Ordering only. An expanded menu of Fan Favorites including Kosher offerings, Mojo Donuts, Bacardi cocktails and more are available for purchase on the East Plaza. Bacardi Ocho Lounge is now open to members on a reservation only basis.

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Enhanced Cleaning

Our cleaning and disinfecting protocols adhere to all CDC and NBA guidelines.

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Terms and Conditions

COMPLIANCE WITH ARENA HEALTH AND SAFETY RULES IS MANDATORY, AND ATTENDANCE IS CONDITIONED ON SUCH COMPLIANCE. IF A GUEST VIOLATES ANY HEALTH AND SAFETY RULES, THE GUEST MAY BE DENIED ENTRY TO OR EJECTED FROM THE ARENA. GUESTS WHO VIOLATE THE RULES OR OTHERWISE ENGAGE IN CONDUCT THAT CAUSES A RISK TO HEALTH AND SAFETY MAY ALSO BE SUBJECT TO A BAN.

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Important Information

Upon reopening the Arena in a limited capacity, some guest experiences have been modified to ensure the safety of those in attendance. Some concessions, dining, and retail offerings and experiences may be modified or unavailable.

FAQs

Before You Go

COVID-19 Screening

You will be required to undergo an on-site rapid test at the Arena prior to the game and be cleared by our testing provider. Click here to pre-register for the rapid test.

No, registration only needs to be done once. You will simply check in with your name after that.

Yes, every one seated within 30' feet of the court will be required to undergo an on-site rapid test. The parent/guardian will register on the behalf of minors. Click here to pre-register for the rapid test.

Yes, you will be required to undergo an on-site rapid test at the Arena prior to the game and be cleared by our testing provider. Click here to pre-register for the rapid test.

Tickets

Yes, all tickets are digital and no paper tickets will be used at the Arena. Digital tickets allow for contactless entry and allow you to manage, access, transfer, and sell your tickets from the Miami HEAT App. Here are some tips on getting into the Arena with mobile tickets:

  1. Mobile tickets should be viewed on the device before proceeding through security gates.
  2. For a safer entry and movement throughout the building, please transfer mobile tickets to each member of your party prior to arriving at the Arena.
  3. Mobile tickets cannot be transferred after they have been scanned at the gate.
  4. Screenshots & printouts will not be accepted for entry.

First, open the Miami HEAT App. Tap the Menu button at the bottom of the screen, then tap Tickets. You will need to enter your Account Manager login or your Ticketmaster.com account login. This is the email address you used when you purchased or were transferred your tickets.

Once your account is connected, you can view, transfer, and resell tickets right from your phone. For more information and detailed instructions, visit heat.app

From the Miami HEAT mobile app or ticket email, select the Add to Apple Wallet/Google Pay button to add your ticket to Apple Wallet or Google Pay. When approaching the entrance, tap on the lock screen notification or open the Apple Wallet/Google Pay app to access your ticket. At the entry, hover your smartphone near the top of the ticket reader to scan into the Arena. The process is very similar to how you pay using Apple Pay/Google Pay.

Our dedicated team of experts – the A-Team – is ready to help ensure that every ticketholder can enter the Arena as quickly and safely as possible! The A-Team can assist with digital ticketing and are prepared to answer your questions on the spot. They can be found at all entry gates and outside of the Tissot Ticket Center. They can also be found outside Section 115 throughout the entire game. Team members are easily identifiable by their white A-Team polos.

Currently, seats are sold on an individual game basis and will be based on availability. Any changes will be announced to Season Ticket Members and HEAT Elite Members.

Seats purchased to HEAT home games can be resold on Ticketmaster's Resale Marketplace. If you purchase tickets and cannot attend a game, you also have the option to transfer the tickets to your guests.

Seating availability is based on each individual game's seating inventory and could change game to game.

Season Ticket Members and HEAT Elite Members will have the option to maintain their seat locations for the 2021-22 season. It will be determined at a later date if Members' specific seats will become available during the course of the 2020-21 season.

All guests must enter the Arena through Gate 1, 2, 5 or 6. Gate 3 will be open for ADA only.

Parking

Yes, all parking tickets will also be digital. If you have a Parking Pass for Bayside Marketplace, P2 Parking Garage, or the World Center garage, the pass will load like a ticket into the Tickets area on the HEAT App and you will scan your smartphone as you enter the garage.

A limited number of parking passes inside the Arena's P2 Garage will be made available for purchase on an individual game basis. These passes will be sold online on a first-come-first-serve basis.

In the Arena

Mandatory Mask Policy

Yes, all guests over the age of two must always wear a face mask, unless consuming food & beverage. Note: all food & beverage must be consumed in designated eating areas.

Approved face masks include KN95, N95, cloth and surgical. The following face masks are not permitted: bandanas, gaiters, and masks with ventilators. If a guest arrives wearing a bandana, gaiter, or mask with a ventilator, they will be provided a new face mask by Arena staff.

A face mask will be provided by Arena staff. Please notify an Arena staff member to request one.

In-Seat Experience

To maintain proper physical distancing while also accommodating as many Members as possible, individual game seating is being sold in pairs and groups of four. If you require an odd number of seats for an upcoming game, please contact your service representative directly for assistance.

To follow proper physical distancing protocols, the Arena seating map has temporarily changed. These necessary modifications have eliminated the majority of Members' seating locations. Seating inventory will vary game-to-game.

Yes, Members that purchase tickets to upcoming HEAT games will be able to move about the Arena to access common areas such as the Arena concourses, restrooms, and designated food & beverage locations.

Food & Beverage

Papa Johns 113, Prime Grill 105, Prime Grill 117 and Prime Grill 324 are open for mobile orders only. Additional options including Kosher, Mojo Donuts, Bombay Bistro, Pita Hut and more are also available on the East Plaza and throughout the 100 and 300 levels. Continue to check this page for the most up to date information.

As the Arena has gone completely cashless, we accept all forms of digital payment including Apple Pay, Google Pay, tap to pay and all major credit cards. Cash-to-card kiosks are also available in section 108/109 for those who prefer not to use their own cards or who prefer to carry cash.

To ensure the health and safety of our fans, all food All food and beverages MUST be consumed in designated eating areas located on the 100, 300 and 400 level concourse or on the East Plaza. No food or beverage will be allowed in the Arena bowl at any time.

No food or beverage is permitted inside the Arena bowl.

We know you look forward to your HEAT favorites and we're working hard to get everything re-opened soon. Continue to check this page for the most updated information.

With the exception of special diet items for medical purposes and baby formula/food, the Arena prohibits outside food & beverage. Glass jars and bottles are prohibited.

Mobile Ordering is easy! Text HEAT to 474747 and you'll receive a text back with a link to begin your order. Currently, Papa Johns 113, Prime Grill 105 and Prime Grill 117 are available for Mobile Ordering. You'll receive a text when your order is ready for pickup.

There are still plenty of options available on the East Plaza including Mojo Donuts, Gyros, Kosher offerings and more.

Bacardi Ocho Lounge members can make reservations via their account representatives or through the Resy reservation system. Please note that reservations are limited. Please reach out to your account reps for more information.

To view a menu of Bacardi Ocho Lounge menu offerings, click HERE.

Cashless

Cash-to-card kiosks will be available around the Arena for those who prefer not to use their own cards or who prefer to carry cash. Guests will be able to feed the cash into the machine and obtain a pre-paid debit card with the same amount with no transaction fee. These cards can be utilized as any other pre-paid debit card or credit card within the Arena as well as outside the Arena.

Kiosks are located in the following locations:

  • Section 108/109

Accepted forms of payment are credit/debit card, Apple Pay, Google Pay, Samsung Pay and Arena Bucks (for Season Ticket Members only via the HEAT app).

Yes, the entire Arena, including all merchandise stations, concession stands, bars, and premium dining spaces, is now cashless.

Premium

Food and beverage will be available to suite holders in a limited capacity. All food and beverage must be consumed within your suite, no food or beverage will be allowed in seat.

Food and beverage will not be available in the Loge seats, however a limited number of Bacardi Ocho Lounge reservations will be available for dining. Please reach out to your account reps for more information.

To view a menu of Bacardi Ocho Lounge offerings, click HERE.

The AmericanAirlines Lounge Presented by Patron will be open beginning April 8th at limited capacity and by reservation only. Reservations will be available via Resy and access will be verified prior to seating. Please reach out to your account reps for more information.

Retail

The following retail locations will be open for game attendees.

  • Main Store on the Mezzanine Level
  • HEAT Store by the Bay
  • Retail Stand - Section 110, 122 and 302
  • HEAT for Kids - Section 318
  • Court Culture - Section 326

Apparel and headwear merchandise may not be tried on prior to purchase. During games, no refunds or exchanges will be permitted. However, you may return to the Main Store on the Mezzanine Level, the Store by the Bay, or non-Arena Miami HEAT Store locations during regular, non-game business hours for exchanges or refunds.

NBA COVID-19 Safety Message

In connection with the 2020-21 NBA season, we have taken enhanced health and safety measures intended to mitigate the risk of exposure to COVID-19. Despite the protocols and requirements that we have put in place, no precautions can eliminate the risk of exposure to COVID-19. Traveling to and from, visiting, and/or providing services in and around the Arena may lead to a risk of exposure to COVID-19. COVID-19 is highly contagious and there is an inherent risk of exposure to COVID-19 in any place where people are present. COVID-19 can lead to severe illness and death. While people of all ages and health conditions have been adversely affected by COVID-19, certain people have been identified by public health authorities as having greater risk based on age and underlying medical conditions. Exposure to COVID-19 can result in being subject to quarantine requirements. Please do your part by complying with our health and safety rules and let's keep each other safe and healthy.

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