FAQs

Q: What does the Give & Go Pass include?
A: Each month's payment gives you access to the included games that month. We will send you a text message two hours before tip-off to confirm your attendance. Once confirmed, your seat location will be assigned to you at random.

Q: If I buy a pair of passes, how can my guest get his/her pass?
A: All passes will be delivered to the phone that registers the pass. For example, if you purchase two passes, seat assignments for both passes will be delivered to your phone. You and your guest will need to arrive at Capital One Arena together.

Q: Can I bring different people with me to each game?
A: Yes, different people can attend each game, but the primary account holder must be present because the pass is only accessible through their mobile device.

Q: Can I get a refund for unused tickets?
A: No, Give & Go tickets are non-transferable and non-refundable.

Q: How many passes can I buy?
A: You can buy up to four passes per account.

Q: My friend also purchased a Give & Go Pass separately from me. Will we be able to sit together?
A: If you would like to sit with other Give & Go Pass holders that purchased separately, you may link your Pass by tapping "Sit With Friends" in the Ticket Management view, prior to seat assignment and subject to availability.
Q: What games are included in the Give & Go Pass subscription?
A: Each month's pass gives you access to tickets for a pre-selected list of up to eight games a month. You will receive an email on the 15th of each month notifying you of the games that will be included in the upcoming month's pass.

Q: Does my pass automatically renew each month?
A: Yes, your Give & Go Monthly Pass subscription will automatically renew for the next month.

Q: How long does the Give & Go Monthly Pass subscription run?
A: The Give & Go Monthly Pass for the 2021-22 season runs for 3 months, beginning January 2022, through March 2022. The final payment for the season will be processed on February 26 for games in March.

Q: Can I opt out of the pass if I no longer wish to attend games next month?
A: Yes. You must opt out by the 25th of the prior month if you wish to discontinue your Give & Go Monthly Pass subscription. For example, if you want to discontinue your pass for February, you need to opt out by January 25 via the email sent on the 15th that will be announcing your games for that month.

Q: When will my credit card be charged during the auto-renewal process each month?
A: If you do not to choose to opt out, your card will be charged on the 26th of the month prior (e.g., on January 26 for the February pass).
Q: Which phones support the Give & Go Pass?
A: The pass is supported by iPhones and Android phones. It’s also helpful to download the Washington Wizards mobile app to use the pass.

Android

iPhone

Q: Can I use an iPad or tablet?
A: Sorry, but we only support iPhones and Android phones.

Q: Why do I need to use an iPhone or Android phone to access the Give & Go Pass?
A: The Give & Go Pass is a mobile-only product integrated with the Washington Wizards mobile app. There are no printed tickets. Admission to Capital One Arena and seat assignments can only be managed through the app on your Apple or Android phone.
Q: Where can I expect to sit each game with my Give & Go Pass?
A: You are guaranteed a seat in the upper level, but your specific seat location will likely vary game to game. Please note that seats will be randomly assigned to Pass buyers for each game so specific seat locations cannot be guaranteed.

Q: How do I get my seat location(s)?
A: We will send you a text message two hours before tip-off to confirm your attendance. Once confirmed, your seat location will be assigned to you at random.

Q: Do I have to opt in to receive text messages at the time of purchase?
A: Yes. In order to receive your seat assignments and game tickets, you must opt in to receive text messages so that we can confirm your attendance two hours before tip-off.

Q: What if I lose the text message with my pass?
A: If you can’t access your pass, just open the Washington Wizards App select “Arena” from the bottom tool bar, then select “Account Manager” and login to your Ticketmaster account to view your tickets.
Q: Can I sell my pass for games that I do not attend?
A: No, passes are non-transferable.

Q: Can I share my pass with someone else?
A: Passes cannot be shared. Admission to Capital One Arena and seat assignments will be managed through the Washington Wizards mobile app on your mobile device.

Q: I need additional help regarding the Give & Go Pass.
A: You can call (202) 661-5050 or use the live chat button right of the offer page and fan portal during business hours to speak with a representative for assistance.
Q: How do I get into Capital One Arena with my pass?
A: We will send you a text message 9 AM on the day of the game to confirm your attendance. The opt-in deadline to confirm attendance is 4 hours prior to tip-off. Once confirmed, your seat location will be assigned to you at random.

Q: How does my guest scan in with my Give & Go Pass?
A: All barcodes will be on one device inside the app. For example, if you have a group of two, both barcodes can be scanned from one device. You and your guest will need to arrive at Capital One Arena together.
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