2020-21 DC 12 Club FAQs

2020-21 Season Ticket Member FAQs

WHAT IS THE STATUS OF THE 2020-21 NBA SEASON?

On November 10, the NBA announced that the 2020-21 NBA season will commence on December 22 with a 72-game season. The full press release can be found here.

WHAT IS THE STATUS OF FANS IN ATTENDANCE AT CAPITAL ONE ARENA FOR THE 2020-21 SEASON?

At this time, while we remain very optimistic for the potential to host fans at Wizards games at some point during the 2020-21 season, we must begin the season without our loyal fans in attendance.

WHAT HAPPENS TO MY SEASON TICKET SEAT LOCATION?

Your season ticket seat location will remain on your account and eligible for renewal for the 2021-22 season, and your membership tenure will remain intact.

IF/WHEN FANS ARE ALLOWED TO ATTEND GAMES THIS SEASON, WILL I HAVE ACCESS TO MY SEASON TICKET SEAT LOCATION?

While we are optimistic that fans will be welcomed back to Capital One Arena at some point during the 2020-21 season, we are unable to offer any additional information at this time regarding available ticket products or seat locations. DC 12 Club members will have priority access to purchase all ticket products offered for the 2020-21 season. Regardless of the available options for the 2020-21 season, all full season ticket locations will remain reserved to DC 12 Club members’ accounts for the 2021-22 season.

WHAT TICKET PRODUCTS WILL BE AVAILABLE IF FANS ARE ABLE TO ATTEND GAMES AT SOME POINT DURING THE 2020-21 SEASON?

While we are unable to commit to any specific ticket plans or seat locations at this time, DC 12 Club members will receive priority access to purchase all available ticket products when the time comes that we may begin to invite fans back into Capital One Arena. More information regarding available ticket products will be communicated at that time.

WHAT HAPPENS TO MY FUNDS CURRENTLY ON ACCOUNT FOR THE 2020-21 SEASON?

Any funds currently on your account will remain there as a credit for future ticket purchases, including the purchase of any available ticket products for the 2020-21 season and the 2021 NBA Playoffs. Any funds remaining on your account at the conclusion of the 2020-21 season will automatically roll over to the 2021-22 season as a credit toward your renewal.

Additionally, if you have made cash payments toward the 2020-21 season, the Wizards will apply a bonus credit to your account equal to 3% of the total value of cash payments paid to date. This bonus credit will be applied directly to the cost of your 2021-22 DC 12 Club membership.

* Funds must remain on your Wizards account in order to be eligible for the bonus credit offer *

HOW DO I KNOW IF I AM ELIGIBLE TO RECEIVE THE BONUS CREDIT OFFER?

If you have made cash payments toward the 2020-21 season, you are eligible to receive the bonus credit offer as outlined in the FAQ above. Credit on account from the 2019-20 season is excluded from this offer, as the 3% bonus has already been applied to those funds. Please note that the 3% bonus credit applied in May is also not eligible for this bonus credit offer. Please contact a Wizards representative should you wish to receive a detailed financial summary of your account.

HOW WAS MY 3% BONUS CREDIT AMOUNT CALCULATED?

Your bonus credit amount is equal to 3% of the total cash paid to date toward your 2020-21 membership. Credit on account from the 2019-20 season is excluded from this offer, as the 3% bonus has already been applied to those funds. Please note that the 3% bonus credit applied in May is also not eligible for this bonus credit offer. Please contact a Wizards representative should you wish to receive a detailed financial summary of your account.

WHEN WILL I RECEIVE THE 3% BONUS CREDIT?

The 3% bonus credit will be applied to your renewal invoice for the 2021-22 season. It is not eligible to use toward purchases for the 2020-21 season.

* Funds must remain on your Wizards account in order to be eligible for the bonus credit offer

WHEN WILL RENEWALS LAUNCH FOR THE 2021-2020 SEASON?

At this time, we have not set a definitive renewal timeline for the 2021-22 season. As always, we will communicate all details well in advance of the deadline.

I AM ENROLLED IN AN ACTIVE PAYMENT PLAN FOR THE 2020-21 SEASON. WILL I STILL BE CHARGED MOVING FORWARD?

No, all scheduled automatic payments will be deferred until further notice.

WHEN WILL MY NEXT PAYMENT BE DUE?

At this time, all payments will be deferred until further notice. We will provide updates well in advance of resuming monthly payments. In the meantime, your DC 12 Club seating location will remain reserved to your account.

CAN I CONTINUE TO MAKE PAYMENTS TOWARD THE 2020-21 SEASON TO BE ELIGIBLE FOR A HIGHER BONUS CREDIT AMOUNT?

Yes. Please contact Wizards Membership Services at membershipservices@washwizards.com or (202) 661-5100 should you wish to schedule a payment.

HOW DO I RECEIVE A REFUND?

If a credit is not the best option for you, you may request a refund by contacting Wizards Membership Services at membershipservices@washwizards.com or (202) 661-5100.

* Please note- bonus credit is not eligible for refund. *

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