DC12 Club FAQs

Presale FAQ

How do I access the presale?

Season Ticket Members: starting at your designated time slot, you may access the exclusive DC 12 Club presale by logging in to Monumental Sports Account Manager through the link provided to you via email. Please note that if you log in early, you will not have access to the inventory and will need to log out and log back in at your assigned time. Please do not attempt to log in early and refresh your browser window at your designated presale time. Please check your email for full details.

Partial Plan & Deposit Accounts: starting at your designated time slot, you may access the presale by logging in to Monumental Sports Account Manager through the link provided to you via email. Please note that if you log in early, you will not have access to the inventory and will need to log out and log back in at your assigned time. Please do not attempt to log in early and refresh your browser window at your designated presale time. Please check your email for full details.

We recommend you log in to MSE Account Manager at least one day in advance of your time slot to verify your credentials and reset your password if needed.

What ticket locations will be available to purchase?

In compliance with current social distancing regulations, tickets will be available to purchase primarily in pods of two (2) seats or four (4) seats. A very limited number of one (1) seat and three (3) seat pods will be available for each game.

Available inventory will be limited to the general locations below. Additionally, no inventory will be sold within 30 feet of the court:

  • Sections 107-116
  • Sections 200-203, 227-229
  • Sections 400-404, 430-433

Please note, game-day benefits typically associated with full season ticket locations will not be included.

What price will I pay for individual game tickets?

Season Ticket Members: during the DC 12 Club presale, full season ticket members will have the opportunity to purchase individual game tickets at the respective 2020-21 season ticket member rate for all remaining regular-season home games. Any individual game tickets purchased outside of the DC 12 Club presale will be at the prevailing gate price.

All other ticket purchasers will pay the prevailing gate price for each game.

Is there a limit to how many tickets I can purchase?

There is a purchase limit of four (4) tickets for the games listed below. Limit of one (1) transaction per game.

  • Wednesday, April 21 vs. Golden State Warriors
  • Wednesday, April 28 vs. Los Angeles Lakers

For all other games, there is no limit to the number of tickets you may purchase, and there is no transaction limit.

I have account credit. Can I use it to purchase tickets during the presale?

Yes. Upon checkout, you will have the option to select account credit as your purchase method. Account credit can be used to purchase tickets through the presale only. Any ticket purchases made outside of the presale will require payment by card.

If you elect to use account credit during checkout, please note that the credit amount listed reflects the cost of your ticket purchase, not your total available credit balance. Please contact Wizards Membership Services if you would like to obtain a breakdown of your credit.

You cannot split payment between account credit and credit/debit card. If you do not have enough account credit to cover your purchase, you will be prompted to input a card to pay the remaining balance.

Please note- should you opt to use account credit to purchase presale tickets, you will be drawing against your funds eligible to roll over to next season. This may result in an increase to your balance due for 2021-22 and alter your payment plan.

Will I be able to sit in the seats included in my DC 12 Club membership?

Due to seating map adjustments required for socially distant seating, you may not be able to access your regular seats.

Are there any VIP seating options available?

In compliance with current social distancing standards and NBA regulations, no VIP seating will be available to purchase at this time. In addition, Etihad Airways VIP Lounge & MGM National Harbor VIP Lounge will remain closed at this time.

How can I purchase ADA seats?

ADA seats are available to purchase through the presale. Simply toggle the ADA filter to the on position to view available seats. Please note, ADA locations will only be available in pods of two (2) seats. Make sure you have the ticket quantity set to "2" when looking for seats.

Day of game ADA relocations will be available on a limited basis within each seating neighborhood; however fans are encouraged to purchase ADA seating in advance through the presale.

Ticketing FAQ

How will I access my tickets?

All tickets will be mobile. You may access your tickets by logging in to Account Manager on your mobile device with your Wizards credentials, either through the Wizards mobile app or am.ticketmaster.com/monumental.

Do I need a smartphone to access my mobile tickets?

Yes, tickets must be presented for entry on your smartphone.

Will I be able to resell my tickets?

To remain compliant with local guidelines and maintain pod integrity, resale will not be permitted.

Will I be able to transfer my tickets to someone else?

To remain compliant with local guidelines and maintain pod integrity, ticket transfers will not be permitted.

Will I be able to leave tickets at Will Call?

No. There will be no printed tickets.

Other FAQ

Do we anticipate attendance numbers to increase at some point this season?

We will continue to follow local guidelines. If we are able to increase the capacity at our home games, season ticket members will receive priority access to purchase additional inventory.

Will I be able to purchase parking?

In-arena parking will not be available to purchase. We recommend using SpotHero to book local parking in advance

What is the bag policy?

Beginning in 2020, Capital One Arena implemented a strict no bag policy. Bags and purses will not be permitted inside the arena. Wallet-size clutches no larger than 4.5" x 6.5" are permitted. Medical bags and parenting bags no larger than 14" x 14" x 6" are permitted and are subject to security screening. Please note, there are no 'bag checks' or bag storage locations available at Capital One Arena.

For all questions regarding health and safety protocols and/or game-day procedure at Capital One Arena, please visit https://monumentalsports.com/health-safety/.

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