Update Regarding Thunder Tickets - May 6, 2020

We hope you are staying healthy and safe during these challenging and unprecedented times. We all miss Thunder Basketball, but unfortunately we remain in a period of uncertainty when it comes to the future of the 2019-20 season.

We appreciate your continued support of our team by watching game replays on TV, enjoying our content on social media and recalling all the memories we have made together, but we recognize it’s not the same as playing games and the league hopes to return as soon as it can be done within a safe environment.

While we await a decision from the NBA, we want to provide you some additional information and choices regarding our ticket policies and their application to your ticket account for the still-postponed remaining regular-season games.

For those of you who might be wondering about our ticket policies, the situation remains fluid regarding the definitive future of the season. What we do know is that we will do everything we can to communicate with you and keep you informed as we work with the NBA to navigate these uncharted waters.

Here are some details we have in place:

  • The Thunder has communicated directly to Season Ticket Members, group ticket buyers and other fans who purchased tickets directly from the team for any of the eight suspended games via an email that was sent on May 6, 2020. For those of you who have received that email, in an effort to personalize your experience, we ask that you communicate directly with the Thunder representative outlined in the email.

    The Thunder staff continues to work from their homes and are not in the office to answer inbound calls to the general office line or the 405-208-HOOP line. The majority of Thunder staff can be reached via their individual office lines which will be forwarded to their home office. It is our goal to function with minimal interruption but ask for your patience during this challenging time.
  • For fans who purchased tickets directly from Ticketmaster on a single-game basis, you have had the ability since March 11, 2020, to contact Ticketmaster to request a refund for any of the eight remaining home games. We recommend accessing the Ticketmaster app, and requesting a refund via the self-service ‘Refund Request’ button. The Thunder has authorized any refund requests for the eight suspended games. If you have other questions, you may visit the Ticketmaster FAQ page. If it is determined that the games are definitively canceled, refunds will occur automatically within 30 days of the announcement of the cancellation.
  • For fans who purchased tickets from a source other than directly from the Thunder or Ticketmaster, we recommend you contact the seller directly. Since the only authorized seller of Thunder tickets is Ticketmaster, we are unable to comment about policies of other unauthorized resellers.

We ask all fans for their patience as we work through this situation and know that our goal is to assure you that you will never have to pay for a ticket for a game that was not played. We will continue to work closely with the NBA as it determines the details of the future of this season.

Any information regarding future game postponements or cancellations will be communicated directly with Thunder account holders.


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