Update Regarding Thunder Tickets

We thank you for your patience and understanding as we all deal with a very difficult and unprecedented situation. As you are probably aware, the NBA has suspended games for at least 30 days with an intent to resume the season, if and when it becomes safe for all concerned.
Based on recommendations from federal and state authorities, the Thunder staff are working from their homes and are not in the office to answer inbound calls to the general office line or the 405-208-HOOP line. The majority of Thunder staff can be reached via their individual office lines which will be forwarded to their home office. It is our goal to function with minimal interruption but ask for your patience during this challenging time.  
For those of you who might be wondering about our ticket policies, we honestly are unable to answer all your questions at this time, because the situation remains so fluid with much uncertainty regarding the future of the season. What we do know is that we will do everything we can to communicate with you and keep you informed as we work with the NBA to navigate these unchartered waters.
Here are some details we have in place: 

  • The Thunder will communicate directly to Season Ticket Members, group ticket buyers and other fans who purchased directly from the team. We are working through a variety of options and will work closely with the NBA to determine appropriate next steps. It is the team’s goal that fans will never have to pay for a ticket for a game that was not played. 
  • We are partnering with Ticketmaster to address all fan questions regarding the rescheduling of games. Visit the Ticketmaster Help Center for guidance and check back regularly for additional information and status updates.

Fans may hold onto their tickets until it is determined if or when the game will be rescheduled. For fans who purchased tickets directly from Ticketmaster on a single game basis they may contact Ticketmaster directly at 1-800-653-8000 to discuss options. We recommend having your seat location, contact information and method of payment available at the time of your call. Please keep in mind that due to the heavy call volume of cancelled or rescheduled events throughout the country, wait times may be significant.

  • For fans who purchased tickets from a source other than directly from the Thunder or Ticketmaster, we recommend you contact the seller directly. Since the only authorized seller of Thunder tickets is Ticketmaster, we are unable to comment about policies of other unauthorized resellers.

We ask all fans for their patience as we work through this situation and know that our goal is to assure you that you will never have to pay for a ticket for a game that was not played.
We will continue to work closely with the NBA as it determines the details of the future of this season. 
Any information regarding future game postponements and ticket policies will be communicated directly with Thunder account holders.


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