A to Z Fan Guide


The Smoothie King Center is home to the New Orleans Pelicans, one of the most exciting NBA teams in the nation. This A-Z guide was developed to provide you with the information you need to have a safe and enjoyable game day experience. If you don’t find what you’re looking for in this guide, you may visit Guest Services booths located by Section 108 on the main concourse or contact a Pelicans ticket representative at (504) 525-4667. Let’s go Pels!

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ADA Accessibility

The Smoothie King Center meets or exceeds all structural and service requirements as stipulated by the applicable law. All levels have elevator access and ADA seating. Wheelchairs are available for patron use and are accessible from the North & East Ground Level entry points. A valid driver's license is required in exchange for a wheelchair. Wheelchairs are not reserved.

Prior to the game, the patron should call the Pelicans Box Office at 504-593-4700 for proper arrangements. Wheelchair accessible seating, semi-ambulatory seating and removable armrest seating are located in various sections and levels throughout the Smoothie King Center. When requesting tickets, please identify your needs and/or if you need a seating location that is accessible for a standard-sized wheelchair, larger scooter, or other mobility device. Guests purchasing a ticket in a wheelchair/accessible seating location may also purchase three (3) companion seats, subject to availability. One (1) companion seat will be adjacent to the wheelchair seat location. The second and third seats will also be adjacent, subject to availability. Please be advised that if they cannot be adjacent, they will be located in the closest available seating location.

Guest Services Locations

  • Northeast Ground Level
  • 100 Level – Section 108
  • 300 Level – Section 310

ADA Parking

  • ADA Parking is located in Lot 3 of the Smoothie King Center and on the ground floor of Champions Garage (entrance located on Girod Street under the overhang). Parking is on a first come, first serve basis. To gain access to accessible parking, proper vehicle registration is required as well as a current disabled placard with a matching identification card.

ADA Drop Off Locations

  • Northeast corner of Smoothie King Center
  • Northwest corner of Smoothie King Center

Addresses

New Orleans Pelicans

Smoothie King Center

Alcoholic Beverages

Louisiana Law prohibits the sale of alcoholic beverages to persons under the age of 21. Proper identification must be shown to purchase any alcoholic beverage.

Alcohol sales stop at the end of the 3rd quarter.

Alcohol policy in Premium areas

  • Alcohol sales remain in club areas; however, patrons are not allowed to leave the club spaces with the drink.

Animals

Animals are prohibited in the Smoothie King Center with the exception of service animals assisting ADA patrons. All service animals outlined by the Americans with Disabilities Act (ADA) are allowed access to the Smoothie King Center.

A link for the approved service animals can be found here.

Automatic Teller Machines (ATM)

ATMs are located within the Smoothie King Center at the following locations:

  • Northeast Ground Level Lobby
  • 100 Level – Section 108
  • 300 Level – Section 303
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Baby Changing Stations

Changing stations are available in the restrooms at the following locations:

  • East Ground Level
  • 100 Level – Section 108
  • 300 Level – Section 310

Bag Policy

Any bag, purse, or briefcase that is larger than 14" x 14" x 6" will not be allowed into the Smoothie King Center. This policy will be strictly enforced, and the Smoothie King Center is unable to store oversized or prohibited items. An exception will be made for declared medically necessary items, after proper inspection.

Prohibited bags include, but are not limited to, the following:

  • Backpacks (of any size)
  • Cinch bags
  • Oversized luggage
  • Coolers
Click here to view other prohibited items

Banners/Signs/Flag

Banners/Signs/Flags are generally allowed if they meet the following conditions:

  • They do not exceed 11”x17”
  • They are in good taste.
  • They are not deemed offensive.
  • They do not include profanity.
  • They do not obstruct the view of any guests or any existing Smoothie King Center signage.
  • They do not present a safety hazard.
Click here to view other prohibited items

New Orleans Pelicans and ASM reserve the rights to remove Banners/Signs/Flags at any time.

Venue/Signs/Flags of a commercial nature are not permitted without specific permission from Venue Management. Please note these guidelines may change at any time due to event specifics, Show Management requests, etc.

Bike Racks

Bike racks are available for use in Lot 3 on the wall closest to Champions Garage. Patrons can access the bike racks in Lot 3 from the pedestrian gates at the corner of Dave Dixon Drive and Le Rouge Street.

Box Office & Will Call

The Smoothie King Center Box Office is located at the Ground Level of the East Side of the Smoothie King Center Monday through Friday from 9:00am – 4:30pm.

On Pelicans game days, the Smoothie King Center Box Office and New Orleans Pelicans Will Call will open 1.5 hours prior to tip off through the end of halftime. When visiting Will Call, be sure to have your photo ID and credit card in hand to expedite the process.

Ticket Relocations Booths:

  • Northeast Ground Level
  • 100 Level – Section 108
  • 300 Level – Section 310

Tickets can also be purchased online at www.seatgeek.com

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Cameras and Recording Policies

No video cameras and no professional cameras with lenses longer than 6” are allowed inside the Smoothie King Center.

All other cameras are allowed.

Catering and Concessions

All catering is provided exclusively in-house by Centerplate. Outside food and beverages of any kind may not be brought into the Smoothie King Center.

The Smoothie King Center offers a wide variety of food and beverage choices. Concession favorites such as popcorn, hotdogs, and pretzels are offered along with a variety of other selections from specialty vendors.

Click here to view a complete listing of concession stands, their location in the Smoothie King Center, and sample menu items.

Children’s Ticket Policy

Children two and under do not require a ticket for admission. However, in order for a child to have his or her own seat, a ticket is required.

Club Level

A Pelicans Club Seat in the Smoothie King Center is the most convenient and comfortable seating for NBA games. Offering first-class amenities, you will always have a premium sight line for viewing the action, along with membership to both the North and South Club Lounges. For more information, please call (504) 525-HOOP.

Code of Conduct

The National Basketball Association, New Orleans Pelicans, and Smoothie King Center management are committed to creating a safe and enjoyable sports and entertainment experience. We therefore ask you to refrain from any disruptive behavior, such as fighting, throwing objects, attempting to enter the court or interrupt play, or using improper language or gestures. Spectators engaging in such behavior are subject to ejection, arrest, and possible ban from future NBA games. Please report any violations of these rules to the nearest usher, security personnel, or guest services staff member. Thank you and enjoy the game.

Color Guard

If you are interested in having your organization present the colors before a Pelicans home game, please contact the Group Sales Department at (504) 593-4999 or grouptickets@pelicans.com.

Credit Cards

All major credit cards are accepted at all permanent and portable concession locations, the Box Office, and parking garages.

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Donation Requests

Charities and organizations seeking support for an upcoming event or program should complete the online Donation Request form. For more information, click here.

Door Openings

Early doors open 1.5 hours prior to tip off for premium season ticket holders, including suite and floor level seating patrons.

Doors open 1 hour prior to tip off for all ticket holders.

Drones

The possession, operation, or use of an unmanned aircraft system (UAS), or drone, is prohibited on Mercedes-Benz Superdome, Smoothie King Center, or Champions Square property without prior, written permission from management. Furthermore, persons operating a UAS on Mercedes-Benz Superdome, Smoothie King Center, or Champions Square property may be subject to criminal or civil penalties by the Federal Aviation Administration (FAA).

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Elevators

The Smoothie King Center has five (5) passenger elevators and one (1) freight elevator.

The passenger elevators are located at the following places:

  • Elevators 1 & 2 service suites and patrons with disabilities and are located inside of the entrance at the West/Northwest corner of the Smoothie King Center.
  • Elevators 3 & 4 service all patrons and are located inside the Smoothie King Center between the Northeast entrance on Girod Street and the East ground entrance on the corner of Girod and Le Rouge St.
  • The Club Elevator is located inside the venue across from the Northeast entrance for patrons accessing the club level.
  • A wheelchair lift is available on the east side of the Smoothie King Center for Loge/Club patrons with access from the ground to the club level.

Escalators

The Smoothie King Center has eight (8) escalators.

The escalators are located at the following places:

  • Escalator 8 – service from the East Ground to Club/Loge Level
  • Escalator 9 – service from the East Ground to Club/Loge Level
  • Escalator 10 – service from the NW Ground to NW 100 Level
  • Escalator 11 – service from the NE Ground to NE 100 level
  • Escalator 12 – service from the East Ground to East 100 level
  • Escalator 13 – service from the NW 100 level to NW 300 level
  • Escalator 14 – service from the NE 100 level to NE 300 level
  • Escalator 15 – service from the East 100 level to East 300 level

Emergency Exits

In the event of an emergency, please remain calm and WALK to the nearest exits, located at several points throughout the building. Please refer to the arena map for exact locations.

Eviction Policy

The following are examples of behaviors or activities that can result in eviction from the Smoothie King Center:

  • Use of profanity or unacceptable language of any type
  • Possession of illegal or unauthorized items inside the arena
  • Unacceptable dress
  • Public drunkenness
  • Entering or attempting to enter any off-limit area, such as the playing surface, backstage, or restroom of the opposite sex
  • Participating in a fight or instigating a physical or verbal altercation
  • Verbally abusing, threatening, or intimidating other patrons or building employees
  • Throwing objects of any type at other patrons, employees, or guests of the Smoothie King Center
  • Possession of stolen tickets
  • Possession of any unauthorized banner or sign
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Fan Code of Conduct

The National Basketball Association, New Orleans Pelicans, and Smoothie King Center management seek to foster a safe, comfortable, and enjoyable sports and entertainment experience in which:

  • Players and fans respect and appreciate each other.
  • Guests will be treated in a professional and courteous manner by all arena and team personnel.
  • Guests will enjoy the basketball experience free from disruptive behavior, including foul or abusive language and obscene gestures.
  • Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated, or underage guest will be handled in a prompt and safe manner.
  • Guests will sit only in their ticketed seats and show their tickets when requested.
  • Guests who engage in fighting, throwing objects, interfering with a player or referee or attempting to enter the court will be immediately ejected from the arena and may be subject to a ban from all NBA events.
  • Guests will smoke in designated smoking areas only.
  • Obscene or indecent messages on signs or clothing will not be permitted.
  • Guests will comply with requests from arena staff regarding arena operations and emergency response procedures.

Fan Mail

Fans sending email to Pelicans players or coaches should address the email to fanexperience@pelicans.com. Your email will be passed along to the player or coach. The Pelicans do not guarantee response to any mail or email received.

First Aid

Safety of all occupants of the Smoothie King Center is of primary concern. Any unsafe condition or activity should be immediately reported to Security or to a Smoothie King Center employee for medical assistance.

First Aid is located at the following locations:

  • 100 Level – Section 123
  • 300 Level – Section 313
  • Questions, comments or concerns from fans can be emailed to marketingservices@pelicans.com or call (504) 525-HOOP to speak with one of our friendly Account Executives.
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Group Tickets

Call the Pelicans before organizing your next group outing with your office, school, team, club or group of friends. Our Group Sales department will be happy to help you plan your event by providing ticket discounts, special seating arrangements, promotional materials, and personalized services at one of our games.

To arrange for a group outing at a Pelicans game, please call (504) 593-4999, email grouptickets@pelicans.com or visit our group ticket page. Group ticket sales provide various payment options including American Express, MasterCard, Visa, Discover, cash, or check.

Guest Services

Guest Services Booths are located at the following places:

  • Northeast Ground Level
  • 100 Level – Section 108
  • 300 Level – Section 310
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Hearing Assistance

Complimentary hearing assistance devices are available at the Guest Services Booth located on the 100 Level adjacent to section 108. Identification is required in order to check out the device. Identification will be returned to the patron upon return of the device following the event.

Requests for other aid and service should be made at least thirty (30) business days prior to event. The ADA Facilitator may be unable to fill a request if made less than thirty (30) business days in advance of an event. The ADA Facilitator can be contacted at (504) 587-3826 or ada@asmneworleans.com.

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Individual Ticket Information

Individual tickets are sold at the Smoothie King Center Box Office on game days only or www.pelicans.com. Below is a schedule for the sale of individual tickets:

Weekday Game Days

  • Available in person from 8:30am – 4:30pm at the Ochsner Sports Performance Center (5800 Airline Drive, Metairie, LA 70003)
  • Available in person at the Smoothie King Center Box Office beginning at 4:30pm

Weekend Game Days

  • Available in person at the Smoothie King Center Box Office beginning 2.5 hours prior to tip off

Non Game Days

  • Available in person at the Ochsner Sports Performance Center (5800 Airline Drive, Metairie, LA 70003)
  • Monday – Friday 8:30am – 6:00pm
  • Saturday – 8:30am – 1:00pm
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Lost & Found

For lost and found information during an event, patrons should visit a Guest Services Booth located at the below locations:

  • Northeast Ground Level
  • 100 Level – Section 108
  • 300 Level – Section 310

After the conclusion of an event, guests can also inquire about lost items by filling out the Lost and Found Form at http://www.smoothiekingcenter.com/contact-us/lost-and-found. Once a lost and found form is submitted, please allow one (1) business day for a response. Guests will only receive an email if the missing item is found.

Lost or Stolen Tickets

Lost or stolen tickets purchased through the Pelicans will be replaced with the proper documentation. Please call the Pelicans ticket office and provide your account ID number, name on account, and last four digits of the credit card used to purchase the tickets. Replacement tickets will only be distributed to the account holder of record.

For tickets that are purchased from any other outlet other than the Pelicans, you must contact the point of purchase for replacement.

Lost Children or Companions

Children who have lost their parents will be escorted to the nearest police officer, ASM Global Public Safety Officer, or to the closest Guest Services Booth. The child’s name will be registered and broadcast immediately to all Guest Services Booths, police, security, and usher personnel.

Parents seeking a lost child should proceed to the nearest Guest Services Booth for assistance in locating their child, which are located at:

  • Northeast Ground Level
  • 100 Level – Section 108
  • 300 Level – Section 310
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Mascot

Pierre the Pelican, the Pelicans' mascot, loves to connect with our fans at Pelicans games and other events. Contact our Mascot Coordinator at (504) 525-HOOP for more information or request an appearance online.

Merchandise/Pelicans Team Store

The Pelicans Shop, the Official Team Store of the New Orleans Pelicans, is located inside the Smoothie King Center with an entrance off of Dave Dixon Drive. The Pelicans Shop sells official Pelicans merchandise, including the same Nike gear worn by the Pelicans players.

Store hours are as follows:

  • Monday through Friday from 11 a.m. - 5 p.m.
  • Saturday from 11 a.m. - 3 p.m.
  • Closed Sunday, except for game nights
  • There is limited parking in front of the team store on Dave Dixon Drive on non-event days.

On game nights, the Team Shop will close to the general public 30 minutes prior to every Game Day Door Time. After this time, only ticketed guests may shop. Fans can also purchase merchandise online at The Pelicans Shop official online store www.pelicansteamstore.com

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National Anthem Performers

Candidates interested in performing the National Anthem at a Pelicans game, please email a full-length video of you singing the National Anthem to entertainment@pelicans.com.

For more entertainment inquiry information, click here.

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Parking

Parking is available in Mercedes-Benz Superdome Garages 1, 2, and 5, as well as surrounding parking lots, including Lot 3, Lot 3A and Champions Garage. All parking garages open three hours prior to tip off.

Garage 1 and Champions Garage are available for cash/credit parking for $20.00.

Garage 2, 5, Lot 3, and Lot 3A are available for pass parking only. If you would like to purchase a parking pass in advance, please contact the Pelicans Ticket Office – 504-525-4667

ADA Parking is located in Lot 3 of the Smoothie King Center and on the ground floor of Champions Garage (entrance located on Girod Street under the overhang). Parking is on a first come, first serve basis. To gain access to accessible parking, proper vehicle registration is required as well as a current disabled placard with a matching identification card.

Parking Directions

Directions to Cash/Credit Parking Garages

Champions Garage:

  • East: Take I-10 West to Mercedes Benz Superdome Exit 235 B, turn right on Cleveland Avenue, turn right on Claiborne Avenue, turn left on Poydras Street, turn right on Loyola Avenue, turn right on Girod Street, follow traffic police direction into garage (Champions Garage is on the left past the US Post Office).
  • West: Take 1-10 East (use second lane from the right and stay on I-10 East - follow signs for Slidell), remain in left lane and take exit 234 B for Poydras Street to Mercedes-Benz Superdome, continue on to Poydras Street, turn right on Loyola Avenue, turn right on Girod Street, follow traffic police direction into garage (Champions Garage is on the left past the US Post Office).
  • South: Take Business 90/Westbank Expressway to Mississippi River Bridge, exit at O’Keefe Avenue, turn left on Girod Street, follow traffic police direction to garage (Champions Garage is on the left past the US Post Office).

Garage 1:

  • East: Take I-10 West to Mercedes-Benz Superdome Exit 235 B, turn right on Cleveland Avenue, turn right on Claiborne Avenue, turn left on Poydras Street turn right on Clara Street, turn left on Sugar Bowl Drive, follow traffic police direction to Garage #1.
  • West: Take 1-10 East (use the second from the right lane and stay on I-10 East - follow signs for Slidell), remain in left lane to take exit 234 B for Poydras Street to Mercedes-Benz Superdome, continue onto Poydras Street, merge into right lane, turn right on Clara Street, turn left on Sugar Bowl Drive, follow traffic police direction to Garage #1.
  • South: Take Business 90/Westbank Expressway to Mississippi River Bridge, exit at Camp Street, proceed to Poydras Street, turn left on Poydras Street, turn left on Clara Street, turn left on Sugar Bowl Drive, follow traffic police direction to Garage #1.

Patron Conduct

The Smoothie King Center Management and Staff are committed to creating a safe, comfortable, and enjoyable experience for all. Any conduct detrimental to the safe and proper operation of an event such as, but not limited to, abusive language, threats, assault, vandalism, theft, and all other inappropriate actions will result in immediate eviction from the premises or arrest and prosecution as appropriate. Patrons are encouraged to report all such behavior to any Smoothie King Center team member.

The following behaviors or activities are causes for eviction from the Smoothie King Center:

  • Use of profanity or unacceptable language of any type
  • Possession of illegal or unauthorized items
  • Inappropriate or offensive attire
  • Public intoxication
  • Entering or attempting to enter any “off limit” area such as stage area, backstage, or restroom of the opposite sex
  • Fighting or instigating a physical or verbal altercation
  • Verbally abusing, threatening, or intimidating other patrons or building employees
  • Throwing objects of any type
  • Possession of stolen or counterfeit tickets
  • Possession of any unauthorized banners or signs
  • Attempted resale of tickets

Any other conduct deemed inappropriate by Venue Management will also result in eviction.

Pelicans Account Manager

Pelicans Season Ticket Holders can manage their account quickly and easily by logging onto their SeatGeek Account Manager. Once on the SeatGeek Account Manager page, enter your email and password. Forward your tickets to family, friends, co-workers and clients, make payments, check ticket usage, print tickets, and update your account information.

Pelicans Game Broadcasts

  • Radio: ESPN New Orleans 100.3 FM
  • TV: FOX Sports New Orleans

Pelicans Insider

Click here to subscribe to Pelicans Insider, the Pelicans official e-newsletter. Pelicans Insider will arrive in your e-mail box once a week, as well as whenever there is breaking news to report. All the latest news and notes on your favorite NBA team will be delivered to your device.

Prohibited Items

The following items are prohibited in the Smoothie King Center

  • Aerosol Cans
  • Animals (with the exception of service animals)
  • Backpacks/knapsacks (with the exception of single-compartment drawstring bags that meet the NBA bag-size requirements and media backpacks that have been screened at the media entrance). Purses (including fashion backpack purses) and diaper bags that have the appearance of backpacks will be allowed, provided that they meet the 14” x 14” x 6” size requirement.
  • Audio/visual recording devices (includes GoPro, Google Glass, Spectacles, etc.)
  • Banners/Flags: Spectators are not permitted to use or wave flags, banners, signs or other items that are affixed to any pole or stick made of wood, metal, plastic, or any other hard material, and that is more than 11 by 17 inches in size.
  • Bats and clubs
  • Beach Balls
  • Bottles
  • Cans
  • Clothing, garments or signs displaying explicit language, profanity or derogatory characterization towards any person(s)
  • Containers of any kind
  • Contraband
  • Drones
  • Fireworks
  • Frisbees
  • Glass
  • Glitter
  • Hard-sided Bags
  • Helium Balloons
  • Horns
  • Illegal Substances
  • iPads
  • Large/oversized bags. Maximum bag size is 14” width x 14” height x 6” depth
  • Laser pointers or any similar devices
  • Mace or pepper spray
  • Mascot headwear of any kind
  • Monopods
  • Noisemakers
  • Objects that create optical illusions (pinwheels, umbrellas, etc.)
  • Outside food and beverage
  • Poles
  • Professional and/or commercial cameras with interchangeable or detachable lenses
  • Projectiles
  • Selfie Sticks
  • Stickers
  • Sticks
  • Strollers
  • Tablets
  • Tripods
  • Unauthorized marketing/soliciting/vending
  • Weapons
  • Whistles
  • Any other item(s) deemed unacceptable by Venue Management

Public Transportation

A public transportation stop is located on Poydras Street across from the Mercedes-Benz Superdome at Gate A Ground Level.

Public Safety

The Smoothie King Center Public Safety Department is present during all events. For any public safety-related questions, please call (504) 587-3900. In case of an emergency, please call 911.

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Re-Entry

Re-entry is not permitted.

Restrooms

The Smoothie King Center offers a total of 26 women's restrooms, 24 men's restrooms, and 5 family restrooms. All restrooms include diaper-changing stations and are accessible to persons with disabilities.

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Season Tickets

To purchase season tickets or to arrange for a group outing to a Pelicans game, please call (504) 525-HOOP or visit our online ticket page. Various payment options including American Express, MasterCard, Visa, Discover, cash, or check are accepted.

Season Ticket Holder Service Locations

Our friendly and knowledgeable Account Executives are available to assist our Season Ticket Holders with any questions, comments, or concerns. Hours of operations are from door opening until the end of the third quarter.

Sensory Inclusion

Guided by experts from Kulture City, the Smoothie King Center has implemented the following procedures, guidelines, and opportunities to better serve guests with sensory sensitivities attending events.

  • Designated Entry Gates: Dedicated entry gates that are located around the Smoothie King Center are less crowded, noisy, and can be used by guests with sensory issues.
  • Sensory Bags: Guests may checkout Sensory Bags at no cost to utilize fidget toys, weighted lap pads, noise-cancelling headphones, and other resources during events. Sensory Bags are available at Guest Services booth located at Section 108.
  • Exit/Re-Entry: For guests with sensory sensitivities that need a break, a breath of fresh air can make all the difference. The Smoothie King Center guest services and security staffs will provide entry/re-entry at all major arena exits, allowing guests with sensory issues to step outside the arena and then re-enter, if needed.
  • Designated Quiet Rooms: These rooms will provide a quiet and relaxing space for people with sensory issues. If a patron needs to use a Quiet Room, please visit the Guest Services booth located at Section 108 for more information.

Sensory inclusive services at the Smoothie King Center can be provided at any time during any event by visiting the nearest Guest Services Booth or by contacting any nearby guest services representative.

Smoking

Law prohibits smoking inside the Smoothie King Center.

Smoking is permitted on the following exterior areas only:

  • 100 Level – Section 101-102 & Section 108
  • East VIP – exterior of Courtside Club

*Inhaling e-cigarettes is not permitted inside the Smoothie King Center, but they may be used in the above smoking areas.

Solicitation

The distribution of promotional items, flyers, pamphlets, printed materials, as well as the solicitation of signatures and autographs, is not permitted on Smoothie King Center property without prior, written authorization from Venue Management.

Stolen Tickets

Stolen tickets should be reported to law enforcement authorities. Upon the production of a theft report and an initial purchase receipt, the Smoothie King Center Box Office will make reasonable accommodations for replacement tickets.

Suites

Designed to offer the very best in first-class amenities, personal service, and exclusivity, our Suites provide a self-controlled environment that can help generate new business, thank clients, reward employees, or celebrate family occasions. With over 30 concerts & events per year, a full season Suite is the finest way to cater towards your entertainment needs. Please call (504) 525-HOOP or email Premiumseating@pelicans.com.

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Text Message

ASM offers a text messaging system that allows patrons to submit issues/concerns via text message. If a patron inside the facility wants to report an issue/concern during an event, they send a text message to short code 69050 using the keyword NOLA followed by a space and their issue and location. Building personnel will monitor messages received and respond accordingly. This service varies on an event-by event basis.

Questions or need further help in regards to this text program? Send your email to CustomerCare@ISS247.com or call toll-free 1-877-410-7081.

Participation in our service is free of charge but standard carrier text messaging & data charges will apply.

Text STOP, END, QUIT, CANCEL, UNSUBSCRIBE, or STOPALL to 69050 to be removed from any list and end subscription to the service.

Ticket Refunds

All refunds must be requested at the point of purchase location. All refunds requested for ticket packages and singe game tickets purchased directly through the Pelicans ticket office will be determined at the discretion of the Pelicans organization.

Ticket Reselling

Law prohibits the resale or attempted reselling of tickets on Mercedes-Benz Superdome, Smoothie King Center, and Champions Square properties. Violators will be removed from the premises and subject to arrest and prosecution as appropriate.

Traffic Maps - Ingress & Egress

View maps of the traffic flow entering/exiting the Smoothie King Center vicinity before/after Pelicans home games.

Ingress Map

Pelicans and Smoothie King Center Ingress Traffic Map

Egress Map

Pelicans and Smoothie King Center Egress Traffic Map

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Wheelchairs

The Smoothie King Center has a limited supply of wheelchairs available on a first-come, first-served basis. A government issued identification is required to check out a wheelchair. Wheelchairs may be checked out at the Guest Services Booth located on the 100 Level adjacent to Section 108.

The Smoothie King Center does provide escort personnel for patrons using wheelchairs.

Electronic wheelchair recharging is available for units with duplex outlet plugs.

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