Know Before You Go

Know Before You Go

Coming to an event at Vivint Arena?

Plan ahead. This is your official source for everything you need to know before you go.

For frequently asked questions pertaining to Jazz Games, visit our Utah Jazz FAQ Page.

For other Vivint Arena event questions, Click Here

Bag Policy
Bag Policy

For the health and safety of fans, bags (including purses) will not be allowed at Vivint Arena.

Exceptions:

Diaper Bag

Diaper Bag

Clutch

Clutch Bag

Medical Bag

Medical Bag

Backpack

Other bags

Exceptions include diaper bags and medical bags no larger than 14” x 14” x 6”. Clutches or wallets no larger than 4” x 6” x 2” will also be allowed. All bags are subject to search and x-ray upon entry.

*However, if you do bring a bag, note that a complimentary bag check is available on the west side of the main entrance on S Temple street.

Tickets and Arena Entry
Tickets and Arena Entry

We are completely cash free and digital for Jazz games at Vivint Arena. Learn more about the Utah Jazz + Vivint Arena app to make sure you are prepared for your cash free experience, and how to recieve and use your tickets digitally. Download the app below.

Get it on Google Play
Download on the App Store

To learn more about Arena Entry, click the More Info button below to view maps that will help you enter the arena and access your seats most conveniently

Lower Level MapLower Level Map
Prohibited Items
Prohibited Items

We are committed to creating a safe, respectful and efficient experience. Please review the below list of prohibited items prior to your arrival.

The following items are prohibited at all events (Note: this is not an all-inclusive list):

  • Aerosol Cans
  • Audio/visual recording devices (e.g. GoPros, Google Glass, Spectacles, etc.)
  • Backpacks, bags, and purses
  • Beach balls, frisbees or any other projectiles
  • Coolers or bottles (cans or glass)
  • Drones
  • Firearms, knives or weapons of any kind
  • Fireworks
  • Flasks
  • Flashlights
  • Illegal substances
  • Large banners/flags
  • Laser pointers
  • Mace, pepper spray
  • Noise-making devices, included whistles/horns
  • Optical illusions intended to interfere with another's vision
  • Professional or commercial cameras with interchangeable/detachable lenses
  • Signs with obscene or offensive language or pictures or larger than 11 x 17 inches in size (See: Banners and Signs)
  • Outside food and beverage
  • Sticks, poles or pipes, selfie sticks, bats, clubs, umbrellas
  • Strollers
  • Tripods/monopods
  • Anything else deemed inappropriate by management
Transportation and Parking
Transportation and Parking

Vivint Arena features more than 10,000 parking spaces within a two-block radius, including parking for guests with disabilities. For specific event pricing and to learn about alternative options to arrive At Vivint Arena call (801) 325-2052.

Parking Options
Parking Map
  1. Park Place - 50 North 300 West
  2. Salt Palace Parking - 50 South 300 West
  3. The Gateway Mall - 75 South 400 West
  4. The Triad Center - 50 North and 400 West
  5. City Creek Mall - 50 E. South Temple
  6. Hyatt House - 300 West 140 South
Public Transportation Options

UTA TRAX service is available to and from all arena events.
Exit TRAX at the Arena Station on South Temple across from Vivint Arena. Ride for free if you enter and exit TRAX in the Free Fare Downtown Zone

Free Zone
Service & Support
Service & Support

Our Guest Services team members are ready to assist with any questions regarding the services or amenities. Guest Services are located at Door 4/Portal Y on the Main Level and Portal CC on the Terrace Level/Upper Bowl. In addition, each of our Guest Services locations will provide assistance to guests with disabilities. (See: Accessibility Services)

Lower Level MapLower Level Map
Accessibility Services
Accessibility Services

We are committed to creating a comfortable sports and entertainment experience while accommodating the needs of our guests with special needs. We hope that this information will be helpful in explaining our services and policies to ensure a truly safe, respectful and efficient experience.

Accessbility Information:
    Assistive Listening Devices:
  • Assistive listening devices are available at Guest Services (Main Level Portal Y/Door 4) free of charge. A valid driver license or credit card will be held as a security deposit.
    Accessbile Parking:
  • Accessible parking spaces are available in the Park Place parking lot located to the northeast of Vivint Arena on South Temple. These spots are on a first-come, first-served basis.
    Accessible Seating:
  • Vivint Arena has many accessible seating options available in multiple locations throughout Vivint Arena. Guests who purchased non-accessible seats and need accessible seats can exchange (subject to availability) the tickets at the Vivint Arena Guest Services on event day.
    Interpreting Services:
  • Sign language interpreters must be requested 30 days prior to the event and be approved by the performer or event management. For details, please contact Guest Services by calling (801) 325-2130.
    Wheelchairs:
  • Guests in need of a wheelchair may request wheelchair assistance courtesy of Vivint Arena. A limited number of wheelchairs are available for transporting guests to/from their seats. Guests may arrange wheelchair assistance by contacting any Guest Services or Event Security team member. In addition, wheelchair assistance can be arranged by calling Guest Services at (801) 325-2246. This hotline is only available to the general public on event days from the time doors open until the conclusion of the event.
    Sensory Room:
  • We want all Jazz fans to feel at home when they visit Vivint Smart Home Arena, so we created a sensory room. The room is designed so that all of the sensory components work together to provide a safe space for individuals with intellectual or developmental disabilities. This sensory room will be a place for these individuals to unwind, breathe and feel at home while they’re at the arena. Come check out the Sensory Room on Level 5 (between Portals LL and MM) during any arena event. Click here to learn more about our Sensory Room.