Hornets Sports & Entertainment strives to create a safe, healthy and enjoyable atmosphere for all fans, guests, employees, players and performers that enter Spectrum Center. Throughout the COVID-19 pandemic, we have worked closely with state, county and city officials, local health agencies, infectious disease specialists, our own medical experts and the NBA in an effort to develop health and safety protocols for Spectrum Center. The health of all those who visit Spectrum Center is our top priority.

As our team looks to make winning plays on the floor, we ask you to help us Make Winning Plays in the stands by following established health and safety procedures. Please review the information below in preparation for your return to Spectrum Center. We look forward to seeing you soon!

Know Before You Go

Hornets App

The Hornets App will be extremely beneficial for your visit to Spectrum Center. It will house your tickets, allow you to purchase food and beverage and retail items and provide exclusive game day content. You can download the Hornets App here.

Mobile Tickets

All tickets for Hornets games will be mobile tickets through the Hornets App. You can download the Hornets App here. Fans who purchase tickets through Ticketmaster.com or the Ticketmaster App will also be able to access mobile tickets through the Ticketmaster App.

Health Screen

All guests will be required to complete a health screen on the Hornets App before entering Spectrum Center. To access and fill out the health screen, click HERE. To help alleviate lines and facilitate a quicker entrance, please have your successful health screen pulled up on your mobile phone to show Spectrum Center staff before entering.

Entry Procedures

To ensure the safety of our fans, we have implemented a timed entry system. There will be staggered entry times and specific entry zones for fans in an effort to remain social distanced and reduce congestion. Prior to each game, ticket holders will receive an email communication with entry times and zones.

Trade Street Entrance

  • 60 Minutes Prior to Game: Sections 110 – 114 |Sections 217 – 225
  • 30 Minutes Prior to Game: Sections 115 – 117 | Sections 226 – 233

Fifth Street Entrance

  • 60 Minutes Prior to Game: Sections 105 – 109 |Sections 209 – 216
  • 30 Minutes Prior to Game: Sections 101 – 104 | Sections 201 – 208

Bank of America Fifth Street Executive Entrance

  • 60 Minutes Prior to Game: All Suites | R01 – R19 | T01 – T11

Trade and Caldwell Entrance

  • 60 Minutes Prior to Game: R20 – R37 | T12 – T22

No Bag Policy

In an effort to reduce wait times upon entering the arena, we have implemented a no bag policy, though exceptions will be made for bags or purses smaller than 10”X10”X4”. All bags must go through an X-ray machine, which may cause longer wait times.

Face Masks

Everyone entering Spectrum Center over the age of 2 is required to wear a face mask that completely covers the nose and mouth. Permissible face masks include surgical masks, medical-grade masks or multi-layer cloth masks. Neck gaiters, bandanas or masks with valves or vents are not permitted. Face masks are required at all times within the arena and awaiting entry. The only exception is when fans are actively eating or drinking in their seat or designated areas on the concourse. Any fan that requires an exception to this policy for medical reasons in accordance with the ADA must contact the arena at least 24 hours before the game by emailing arenainfo@hornets.com.

Social Distancing

Everyone within Spectrum Center must maintain at least six feet of distance from each other at all times. The only exception is for fans in the same seating pod. Due to social distancing, there will be limited capacities in gathering areas, restrooms and elevators.

Health & Safety Guidelines

Please review our Health and Safety Policies and Event Ticket Terms and Conditions carefully before attending an event at Spectrum Center. Additional information can be found in our Frequently Asked Questions guide.

Cashless Transactions

Spectrum Center has created a 100% cashless experience at all concession stands and retail locations in an effort to eliminate the numerous shared touch points through cash transactions. The Hornets App has been expanded to allow guests to order and pay for food & beverage and retail items on mobile devices while utilizing express pick up. This limits transactional contact and waiting in lines. For other Spectrum Center events, guests will be able to order food & beverage through QR codes. Guests will be alerted when concessions are ready for pick up.

Retail

The Hornets Fan Shop will open at the same time as the arena entrances and will remain open through the end of the game. Fans may access the store from Spectrum Center’s Main Lobby. Merchandise will also be available at the retail kiosks located outside sections 105, 116, 211 and 223 or for pick up via mobile ordering on the Hornets App.

Parking

Guests are encouraged to find contactless parking options to eliminate potential touch points. ParkMobile allows guests to reserve parking at several lots near Spectrum Center via spectrumcenter.parkmobile.io or the ParkMobile app.

Health & Safety Guidelines

Guest Health Screen

Before entering Spectrum Center, all guests must complete a COVID-19 health screen, which will be available through the Hornets App. Passing the health screen questionnaire is a required part of the arena health and safety entry protocols. To access and fill out the health screen, click HERE. To help alleviate lines and facilitate a quicker entrance, please have your successful health screen pulled up on your mobile phone to show Spectrum Center staff before entering.

Face Masks

Everyone entering Spectrum Center over the age of 2 is required to wear a face mask that completely covers the nose and mouth. Permissible face masks include surgical masks, medical-grade masks or multi-layer cloth masks. Neck gaiters, bandanas or masks with valves or vents are not permitted. Face masks are required at all times within the arena and awaiting entry. The only exception is when fans are actively eating or drinking in their seat or designated areas on the concourse. Any fan that requires an exception to this policy for medical reasons in accordance with the ADA must contact the arena at least 24 hours before the game by emailing arenainfo@hornets.com.

Social Distancing

Everyone within Spectrum Center must maintain at least six feet of distance from each other at all times. The only exception is for fans in the same seating pod. Due to social distancing, there will be limited capacities in gathering areas, restrooms and elevators.

Signage

Visible signage has been installed throughout Spectrum Center (entrances, lobby, concourse, restrooms, concession stands, etc.) informing fans of COVID-19 protocols and CDC recommendations.

Contactless Ordering & Payment

Spectrum Center has created a 100% cashless experience at all concession stands and retail locations in an effort to eliminate the numerous shared touch points through cash transactions. The Hornets App has been expanded to allow guests to order and pay for food & beverage and retail items on mobile devices while utilizing express pick up. This limits transactional contact and waiting in lines. For other Spectrum Center events, guests will be able to order food & beverage through QR codes. Guests will be alerted when concessions are ready for pick up.

Food & Beverage

In partnership with Levy, Spectrum Center food offerings will be individually wrapped and packaged, as will condiments, utensils, napkins and straws. Social distancing will be implemented in all concession lines and the style of service will be adjusted to limit interaction with guests.

Touchless Security & No Bag Policy

Spectrum Center has updated its security protocols at all entrances to include magnetometers. In an effort to reduce wait times upon entering the arena, we have implemented a no bag policy, though exceptions will be made for bags or purses smaller than 10”X10”X4”. All bags must go through an X-ray machine, which may cause longer wait times.

Sanitation Enhancements

Air Quality & Filtration

Spectrum Center worked with industry experts to increase its levels of air filtration and purification. The arena has installed MERV-13 or better filtration, which exceeds suggested guidelines. Spectrum Center maintains optimal building conditions for virus control.

Cleaning & Disinfecting Procedures

Spectrum Center is undertaking enhanced cleaning and disinfecting procedures – based on CDC recommendations – throughout the facility. Some measures include: increasing concentration and frequency of deep-cleaning efforts in high-touch/high-traffic areas, using EPA-approved disinfectant, utilizing electrostatic sprayers and fogging technology within public areas on a daily basis and third-party evaluation of cleaning and disinfecting procedures by infection control specialists.

Sanitizing Stations

Spectrum Center has increased the number of touchless hand sanitizing stations throughout the arena, including all concession locations, elevators and entrances.

Plexiglass Dividers

For the safety of everyone involved, clear plastic dividers have been installed at locations where team members and guests interact, including security checkpoints at all entrances and checkout locations at concession stands and at Hornets Fan Shop Concourse Kiosks.

Honeywell Partnership

The Hornets have partnered with global and industry leader, Honeywell, to improve indoor air quality. Honeywell’s Healthy Building Dashboard integrates with an automated system to provide analytics around indoor air quality performance, while monitoring temperature, CO2 and particle matter values.

Third-Party Accreditation

GBAC Star Facility Accreditation

GBAC STAR is a performance-based accreditation program that helps facilities demonstrate they have the work practices, procedures and protocols to prepare for, respond to and recover from outbreaks and pandemics.

GBAC Star accreditation means that Spectrum Center has:

  • Established and maintained a cleaning, disinfection and infectious disease prevention program to minimize risks associated with infectious agents like COVID-19
  • The proper cleaning protocols, disinfection techniques and work practices in place to combat biohazards and infectious disease
  • Highly skilled cleaning professionals who are trained for outbreak and infectious disease preparation and response

WELL Health-Safety Rating

The IWBI’s WELL Health-Safety Rating for Facility Operations & Management is an evidence-based third-party verified rating for all new and existing building and facility types focusing on operational policies, maintenance protocols, occupant engagement and emergency plans.

The IWELL Health-Safety Rating focuses on six main health-safety themes, including: sanitization procedures, emergency preparedness programs, health service resources, air and water quality management, stakeholder engagement and communication, and innovation.

Tickets

Reduced Capacity

Spectrum Center capacity has been reduced to follow guidelines set forth by the State of North Carolina.

Guest Seating

Tickets will be sold in pods of 1 to 4 seats throughout Spectrum Center. Please note that there is a limited amount of 1 and 3-seat pods. Each pod will have a six-foot radius surrounding it to maintain proper social distance. Seats not available for use will be clearly marked. Fans are expected to remain in their pod only and not relocate to other seats.

Mobile Ticketing

In an effort to eliminate shared touch points, all tickets this season will be mobile. Access to tickets for Hornets games will be available by downloading the Hornets App. Fans who purchase tickets through Ticketmaster.com or the Ticketmaster App will also be able to access mobile tickets through the Ticketmaster App.

Box Office

With all tickets being mobile, the Spectrum Center Box Office will be closed this season. Tickets will be available through online and phone orders.

Entry Procedures

To ensure the safety of our fans, we have implemented a timed entry system. There will be staggered entry times and specific entry zones for fans in an effort to remain social distanced and reduce congestion. Prior to each game, ticket holders will receive an email communication with entry times and zones.

Trade Street Entrance

  • 60 Minutes Prior to Game: Sections 110 – 114 |Sections 217 – 225
  • 30 Minutes Prior to Game: Sections 115 – 117 | Sections 226 – 233

Fifth Street Entrance

  • 60 Minutes Prior to Game: Sections 105 – 109 |Sections 209 – 216
  • 30 Minutes Prior to Game: Sections 101 – 104 | Sections 201 – 208

Bank of America Fifth Street Executive Entrance

  • 60 Minutes Prior to Game: All Suites | R01 – R19 | T01 – T11

Trade and Caldwell Entrance

  • 60 Minutes Prior to Game: R20 – R37 | T12 – T22

Ticket Availability

For more information about Hornets tickets, please click the following link.

Guest Promise

Overview

To be successful in the game of basketball, it takes an entire team effort. As our team looks to make winning plays on the court, we ask you to help us Make Winning Plays throughout your visit to Spectrum Center by following established health and safety procedures. Thanks in advance for following the game plan and Making Winning Plays!

Practice Patience

This entire process and experience will be new to all fans and staff. Please be patient with everyone you encounter at the game as we all work through the reopening process together.

Social Distance

Always maintain at least six feet between yourself and others within Spectrum Center that are not a part of your pod. Avoid congregating on the concourse, within voms and around concession or retail locations. Forego handshakes, high-fives, fist bumps and hugs.

Hand Hygiene

Please practice healthy hand hygiene while visiting Spectrum Center. This includes frequent washing of hands and using hand sanitizer. Additionally, cover coughs and sneezes and avoid touching your face.

Wear a Mask

Masks are required for all guests and employees within Spectrum Center.

When in Doubt

Follow the Three Ws - Wear a mask. Wait six feet apart. Wash your hands.

Guest Wellness

Stay home when you are sick. Please do not attend an event if you have a fever, cough, shortness of breath, have recently tested positive for COVID-19 or have been in contact with someone who has recently tested positive or experienced symptoms.

Follow All Guidelines

For the safety of our fans and employees, you must follow all Spectrum Center policies, including health and safety policies, and posted instructions while in the arena and on the arena grounds.

Guest Experience Overview

The comfort and safety of our guests are our highest priority. Enhanced communication, implementing proper precautions in accordance with government and health guidance, and the deployment of contactless technology will allow us to safely continue to provide Memories that Marvel to all patrons.

FAQs

Will I be required to take a COVID-19 test prior to attending a game?
No, you will not be required to take a COVID-19 test in order to attend a game, though we do ask that if you feel ill or show any signs of symptoms, please to not come to Spectrum Center.

Will there be temperature check or health screen required to attend Hornets games?
You will need to fill out a health screen through the Hornets App prior to entering Spectrum Center, but there will be no temperature check required.

How are tickets being sold in the arena bowl?
Tickets will be sold in pods of 1-4 seats throughout Spectrum Center, though there will be a limited amount of one-seat and three-seat pods. Each pod will have a six-foot radius around it to maintain social distancing.

Are all Hornets tickets digital?
Yes, in an effort to eliminate touch points, all Hornets tickets this season will be mobile and can be accessed via the Hornets App. Fans who purchase tickets through Ticketmaster.com or the Ticketmaster App can also access mobile tickets through the Ticketmaster App.

How do I manage my tickets on the Hornets App?
Tap the ticket icon on the right-hand side of the app header or on “Manage My Tickets” from the “Tickets” page, and login to your Charlotte Hornets or Ticketmaster account, using the email and password you used to purchase tickets. To use your tickets, select the current game and tap “View barcode” on your ticket. To transfer your tickets, select the game in which you are interested in transferring tickets and tap the “Send” button at the bottom of the screen.

Can I buy seats for the rest of the season that is scheduled?
No, there is no season ticket package available.

Can I sell my seats that I purchase?
Yes, tickets you purchase may be resold on Ticketmaster’s Resale Marketplace or transferred via the Hornets App.

Can I buy the same seats for all the games I purchase?
Available seats for each game will depend on seating inventory at the time of your purchase.

Why can’t I sit in my normal seating location?
To maintain social distancing, the seating map has temporarily changed, eliminating a large number of seats that are normally held by Swarm365 Members or partial plan holders.

Do I have to arrive at a specific time or use a specific entrance?
Yes, you will have a designated entry time and zone based on your seat location. Prior to each game, ticket holders will receive an email communication with entry times and zones.

Does my child need to wear a face covering?
All fans over the age of 2 are required to wear masks that cover the mouth and nose at all times while inside Spectrum Center, with the lone exception being when actively eating or drinking, which may only be done at your seat or one of the designated locations on the concourses.

Which kind of face masks are permitted?
Approved face masks include KN95, N95, cloth and surgical. The following face masks are not permitted: bandanas, gaiters and masks with valves or vents.

What if I forget or lose my face mask?
Spectrum Center staff will have extra face masks and can provide you one.

What if I have a medical condition and cannot wear a face mask?
Any fan requiring an exception to the mask policy for medical reasons in accordance with the ADA must contact arenainfo@hornets.com at least 24 hours prior to the game.

Can I bring a bag into Spectrum Center?
In an effort to reduce wait times upon entering the arena, we have implemented a no bag policy, though exceptions will be made for bags or purses smaller than 10”X10”X4”. All bags must go through an X-ray machine, which may cause longer wait times.

What are the accepted forms of payment at concession stands and retail locations now that Spectrum Center has gone cashless?
Mobile payments can be made through the Hornets App. Credit and debit cards will also be accepted.

What concessions are available?
In partnership with Levy, a new, limited menu has been developed that will feature wrapped and packaged food offerings featuring Grab & Go options. In addition, pre-packaged condiments, utensils, napkins and straws will be available. Food may only be consumed at your seat or at designated locations on the concourses.

Do I have to stand in line to order at concession stands?
Fans are encouraged to use mobile ordering on the Hornets App to order concessions and pick them up at the express windows, which will reduce the amount of time and number of people waiting in lines. When ordering through the app, you will receive an alert when your food is ready.

Where can I eat inside Spectrum Center?
Food and beverages may only be consumed at your seat or at designated locations on the concourses.

Will the Hornets Fan Shop be open during games?
Yes! The Hornets Fan Shop will open at the same time as the arena entrances and will remain open through the end of the game. Fans may access the store from Spectrum Center’s Main Lobby. Merchandise will also be available at the retail kiosks located outside sections 105, 116, 211 and 223 or for pick up via mobile ordering on the Hornets App.

Assumption of Risk

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, senior citizens and guests with underlying medical conditions are especially vulnerable. Any interaction in any public place poses an elevated risk of being exposed to COVID-19. We cannot guarantee that you will not be exposed during your visit.

By attending any event at Spectrum Center, you assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting COVID-19 or any other communicable disease or illness, or a bacteria, virus, or other pathogens capable of causing a communicable disease or illness, whether occurring before, during, or after the event, however, caused or contracted, and voluntarily waive all claims and potential claims against Charlotte Arena Operations, LLC and Hornets Basketball, LLC. and all of their affiliates, employees, shareholders, owners, managers and agents, the National Basketball Association and its member teams, the event promoters, sponsors, operators, contractors, agencies, advertisers, and/or vendors, and each of their affiliated companies, and any of the respective present and future parent, subsidiaries, affiliates, partners, members, officers, directors, employees, stakeholders, shareholders, agents, insurers, representatives, successors and assigns of each of the foregoing entities and persons relating to such risks.