Hornets Sports & Entertainment strives to create a safe, healthy and enjoyable atmosphere for all fans, guests, employees, players and performers that enter Spectrum Center. Throughout the COVID-19 pandemic, we have worked closely with state, county and city officials, local health agencies, infectious disease specialists, our own medical experts and the NBA in an effort to develop health and safety protocols for Spectrum Center. The health of all those who visit Spectrum Center is our top priority.

Please review the information below in preparation for your return to Spectrum Center. We look forward to seeing you soon!

Know Before You Go

Mobile Tickets

With limited exceptions, all tickets for Spectrum Center events will be mobile tickets through the Ticketmaster App.

Face Masks

In accordance with guidance from the CDC and local health officials, face masks covering both the nose and mouth are required for individuals at least 5 years of age at all times while in Spectrum Center, except when actively eating or drinking at the guest’s designated seating location.

No Bag Policy

In an effort to reduce wait times upon entering the arena, we have implemented a no bag policy, though exceptions will be made for bags or purses smaller than 10”X10”X4”. All bags must go through an X-ray machine, which may cause longer wait times.

Cashless Transactions

Spectrum Center has created a 100% cashless experience at all concession stands and retail locations in an effort to eliminate the numerous shared touch points through.

Concessions

Concession stands will be open during Spectrum Center events. There will be new menu offerings, featuring individually wrapped and packaged items. Condiments, utensils, napkins and straws will also be pre-packaged.

Parking

Guests are encouraged to find contactless parking options to eliminate potential touch points. ParkMobile allows guests to reserve parking at several lots near Spectrum Center via spectrumcenter.parkmobile.io or the ParkMobile app.

Health & Safety Guidelines

Please review our Health and Safety Policies and Event Ticket Terms and Conditions carefully before attending an event at Spectrum Center. Additional information can be found in our Frequently Asked Questions guide.

Sanitation Enhancements

Air Quality & Filtration

Spectrum Center worked with industry experts to increase its levels of air filtration and purification. The arena has installed MERV-13 or better filtration, which exceeds suggested guidelines. Spectrum Center maintains optimal building conditions for virus control.

Cleaning & Disinfecting Procedures

Spectrum Center is undertaking enhanced cleaning and disinfecting procedures – based on CDC recommendations – throughout the facility. Some measures include: increasing concentration and frequency of deep-cleaning efforts in high-touch/high-traffic areas, using EPA-approved disinfectant, utilizing electrostatic sprayers and fogging technology within public areas on a daily basis and third-party evaluation of cleaning and disinfecting procedures by infection control specialists.

Sanitizing Stations

Spectrum Center has increased the number of touchless hand sanitizing stations throughout the arena, including all concession locations, elevators and entrances.

Plexiglass Dividers

For the safety of everyone involved, clear plastic dividers have been installed at locations where team members and guests interact, including security checkpoints at all entrances and checkout locations at concession stands and in the Hornets Fan Shop.

Honeywell Partnership

The Hornets have partnered with global and industry leader, Honeywell, to improve indoor air quality. Honeywell’s Healthy Building Dashboard integrates with an automated system to provide analytics around indoor air quality performance, while monitoring temperature, CO2 and particle matter values.

Third-Party Accreditation

GBAC Star Facility Accreditation

GBAC STAR is a performance-based accreditation program that helps facilities demonstrate they have the work practices, procedures and protocols to prepare for, respond to and recover from outbreaks and pandemics.

GBAC STAR accreditation means that Spectrum Center has:

  • Established and maintained a cleaning, disinfection and infectious disease prevention program to minimize risks associated with infectious agents like COVID-19
  • The proper cleaning protocols, disinfection techniques and work practices in place to combat biohazards and infectious disease
  • Highly skilled cleaning professionals who are trained for outbreak and infectious disease preparation and response

WELL Health-Safety Rating

The IWBI’s WELL Health-Safety Rating for Facility Operations & Management is an evidence-based third-party verified rating for all new and existing building and facility types focusing on operational policies, maintenance protocols, occupant engagement and emergency plans.

The WELL Health-Safety Rating focuses on six main health-safety themes, including: sanitization procedures, emergency preparedness programs, health service resources, air and water quality management, stakeholder engagement and communication, and innovation.

Sharecare Health Security VERIFIED

The Sharecare Health Security VERIFIED platform and process confirms adherence to more than 140 expert-validated standards across more than 600 checkpoints, including health and hygiene protocols, air and water management, the attendee experience, and health safety communication with patrons and employees.

FAQs

Will I be required to take a COVID-19 test prior to attending an event at Spectrum Center?
No, you will not be required to take a COVID-19 test in order to attend an event, though we do ask that if you feel ill or show any signs of symptoms, please to not come to Spectrum Center.

Will there be temperature check or health screen required to attend an event at Spectrum Center?
No, there will be no temperature check or health screen required to attend an event at Spectrum Center.

Are all tickets digital?
Yes, in an effort to eliminate touch points, all tickets to Spectrum Center events will be digital and can be accessed through the Ticketmaster App. There will be limited exceptions for certain events.

Do I need to wear a face mask when attending an event at Spectrum Center? Does my child?
In accordance with guidance from the CDC and local health officials, face masks covering both the nose and mouth are required for individuals at least 5 years of age at all times while in Spectrum Center, except when actively eating or drinking at the guest’s designated seating location.

What if I forget or lose my face mask?
Spectrum Center staff will have extra face masks and can provide you one.

Can I bring a bag into Spectrum Center?
In an effort to reduce wait times upon entering the arena, we have implemented a no bag policy, though exceptions will be made for bags or purses smaller than 10”X10”X4”. All bags must go through an X-ray machine, which may cause longer wait times.

What concessions are available?
In partnership with Levy, a new menu has been developed that will feature wrapped and packaged food offerings featuring Grab & Go options. In addition, pre-packaged condiments, utensils, napkins and straws will be available.

Assumption of Risk

By attending any event at Spectrum Center, you assume all risks, hazards, and dangers of personal injury, property loss or damage, financial loss, permanent disability or death that may result from attending the event, including, without limitation, the risk of contracting COVID-19 or any other communicable disease or illness, or a bacteria, virus, or other pathogens capable of causing a communicable disease or illness, whether occurring before, during, or after the event, however, caused or contracted, and voluntarily waive all claims and potential claims against Charlotte Arena Operations, LLC and Hornets Basketball, LLC. and all of their affiliates, employees, shareholders, owners, managers and agents, the National Basketball Association and its member teams, the event promoters, sponsors, operators, contractors, agencies, advertisers, and/or vendors, and each of their affiliated companies, and any of the respective present and future parent, subsidiaries, affiliates, partners, members, officers, directors, employees, stakeholders, shareholders, agents, insurers, representatives, successors and assigns of each of the foregoing entities and persons relating to such risks.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, senior citizens and guests with underlying medical conditions are especially vulnerable. Any interaction in any public place poses an elevated risk of being exposed to COVID-19. We cannot guarantee that you will not be exposed during your visit.