Hornets Sports & Entertainment strives to create a safe, healthy and enjoyable atmosphere for all fans, guests, employees, players and performers that enter our doors. Below, please find information that will help prepare you for your visit to Spectrum Center.

As there may be updates throughout the season, we encourage you to check back often. We look forward to seeing you at Spectrum Center!


To avoid congestion and ensure you have plenty of time to enter the arena and reach your seat prior to tipoff, we recommend fans arrive 45-60 minutes before the game.

With limited exceptions, all tickets for Hornets games and Spectrum Center events will be digital. Tickets can be accessed through the Hornets + Spectrum Center App, via the “My Tickets” button, which will prompt you to log in to your My Hornets Account or Ticketmaster account.

For easy access, please have your ticket barcode up on your screen before you reach the entrance of Spectrum Center.

In an effort to reduce wait times upon entering the arena, Spectrum Center has a no bag policy, though exceptions will be made for purses smaller than 10"X10"X4". We recommend not bringing a bag/purse as they will be required to go through an x-ray machine prior to entering, which leads to longer wait times.

Spectrum Center has created a 100% cashless experience at all concession stands and retail locations. Reverse ATMs are located throughout the arena to convert cash to card if necessary.

All Spectrum Center concession stands and the Hornets Fan Shop offer mobile ordering and express pickup through the Hornets + Spectrum Center App.

ParkMobile allows guests to reserve parking at several lots near Spectrum Center via or the ParkMobile app.


GBAC STAR is a performance-based accreditation program that helps facilities demonstrate they have the work practices, procedures and protocols to prepare for, respond to and recover from outbreaks and pandemics.

GBAC STAR accreditation means that Spectrum Center has:

- Established and maintained a cleaning, disinfection and infectious disease prevention program to minimize risks associated with infectious agents like COVID-19

- The proper cleaning protocols, disinfection techniques and work practices in place to combat biohazards and infectious disease

- Highly skilled cleaning professionals who are trained for outbreak and infectious disease preparation and response

The Sharecare Health Security VERIFIED platform and process confirms adherence to more than 140 expert-validated standards across more than 600 checkpoints, including health and hygiene protocols, air and water management, the attendee experience, and health safety communication with patrons and employees.


By attending any event at Spectrum Center, you  acknowledge that (i) there is an inherent and elevated risk of exposure to contagious diseases (“Contagious Diseases”), including, without limitation, COVID-19, the contagious disease caused by severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2), in any place where people are present, including Spectrum Center; (ii) no precautions, including any protocols (“Disease Protocols”) that may be implemented by you or any Spectrum Center event sponsors or promoters and/or other third parties (such as by federal and state governmental agencies), can eliminate the risk of exposure to Contagious Diseases; (iii) the risks of exposure to Contagious Diseases are increased by proximity to other people; (iv) there is no guarantee, express or implied, that you will not be exposed to Contagious Diseases; (v) people of all ages and health conditions, including healthy young people, may be adversely affected by Contagious Diseases; (vi) certain people may be identified by public health authorities as having greater risk for exposure to Contagious Diseases based on their age or underlying medical conditions; and (vii) exposure to Contagious Diseases can result in being subject to quarantine requirements, illness, disability, and other short-term and long-term health effects, including death, regardless of a person's age or health condition. You also acknowledge that the Disease Protocols may prove inadequate to prevent the exposure and transmission of Contagious Diseases and that it is possible that from time-to-time persons present at Spectrum Center or at any other locations in which the events may be held or where people are gathered may not comply fully with the Disease Protocols. You further acknowledge that the implementation of the Disease Protocols does not guarantee that you will not be exposed to or contract Contagious Diseases as a result of their attendance at the Spectrum Center or pass Contagious Diseases on to others, including you, your guests and other family members of you and your guests. You understand and knowingly and voluntarily assumes all risks related to attending, traveling to and from Games, Playoff Games, and Events held at Spectrum Center. Those risks may include an increased risk of exposure to illness (including, but not limited to, Contagious Diseases), personal injury, disability, and other short-term or long-term health effects including death, which might result not only from your own actions, inactions, or negligence, but from the actions, inactions, or negligence of any of the Related Parties (as defined below). You accept that you have sole responsibility for any and all costs and expenses, damages, liability, and other losses that you, or any of your respective heirs, assigns, executors, administrators, next of kin or other persons acting or claiming to act on behalf of you and your guests (the "Related Persons"), may incur in connection with the risks described above, and voluntarily waive all claims and potential claims against Charlotte Arena Operations, LLC and Hornets Basketball, LLC. and all of their affiliates, employees, shareholders, owners, managers and agents, the National Basketball Association and its member teams, the event promoters, sponsors, operators, contractors, agencies, advertisers, and/or vendors, and each of their affiliated companies, and any of the respective present and future parent, subsidiaries, affiliates, partners, members, officers, directors, employees, stakeholders, shareholders, agents, insurers, representatives, successors and assigns of each of the foregoing entities and persons relating to such risks.