Frequently Asked Questions
Discounts start at 10 people but the best discounts are for 15 or more of your friends, family, co-workers, teammates, etc. Block seating, welcome messages and fan experiences are all perks for buying as a group.
Orders received by:
Mail: Charlotte Hornets
Attn: Group Sales
333 East Trade Street
Charlotte, NC 28202
Online: Click Here
All groups are encouraged to use mobile ticketing. Please download the Hornets app and pull up your tickets in advance of attending your event.
If you’d like to pick up tickets from the Box Office please let your ticket representative know and plan to arrive 20 minutes early. The Box Office is located on East Trade Street facing the light rail and is open 5 hours prior to a Hornets game.
Doors open for Hornets game 60-minutes prior to tip. Select games throughout the year will open 90-minutes prior to tip. Please contact Group Sales for a list of select games.
All buses can park on 5th and Caldwell street beginning 90-minutes prior to tip. If you are coming for a special event prior to a game, please contact your sales representative for bus parking and payment information.
For cars, there are more than 30,000 parking spaces in both garages, lots and parking decks within a 15-minute walk of the arena. Most lots are cash only for games and start at $15. No car parking can be arranged through the Hornets.
We also encourage use of the Light Rail that drops you off just steps from the arena. For more information on the Light Rail Click Here
Spectrum center has a strict no backpack policy. Please do not bring in any backpacks and duffle bags larger than 14”X14”X6” as well as any size suitcase. Tote bags, diaper bags and purses, smaller than 14”X14”X^” will be allowed. Please be advised that we DO NOT offer on-site storage for any type of bag.
Cameras with lens of 6” or less permitted. No audio or video recording equipment or lenses larger than 6” will be permitted. Umbrellas are not permitted in the arena.
For a full list of prohibited items please visit https://www.spectrumcentercharlotte.com/plan-your-visit/a-z-guide
Accessible seating is available for purchase on a first come basis and is limited by price code. 1 accessible seat and up to 3 companion seats can be purchased. When ordering accessible tickets, please indicate the type of accessible seating that you require.(wheelchair seating, etc.)
To purchase as part of your group outing please contact group sales at 704-688-9047 or firstname.lastname@example.org
Select non-Hornets events will offer luxury seating and group discounts. For more information, contact Group Sales at 704-688-9047 or email@example.com
There is no designated area for you to watch the fan experiences or performances from and we kindly ask that you return to your seats after bringing your child/children to the experience. All group leaders will receive pictures of the fan experience and participants within 24 business hours of the experience. All performances will receive a video within 2 weeks of the performance.