Now more than ever, Hornets Sports & Entertainment strives to create a safe, healthy and enjoyable atmosphere for all fans, guests, employees, players and performers that enter our doors. In order to do so, we ask that you review the information below in preparation for your visit to Spectrum Center. We have several new policies and offerings within the arena this year, created with safety and convenience top of mind, so we want to ensure that you – and those who are accompanying you and/or using your tickets – are aware of these protocols.

As there may be updates throughout the season, we encourage you to check back often. We look forward to seeing you at Spectrum Center!

Important Information

Mobile Tickets

With limited exceptions, all tickets for Hornets games and Spectrum Center events will be digital. Tickets can be accessed through the Hornets App, via the “My Tickets” button, which will prompt you to log in to your My Hornets Account or Ticketmaster account.

For easy access, please add your ticket to your smartphone wallet prior to the event and have your ticket barcode up on your screen before you reach the entrance of Spectrum Center

Face Masks

In accordance with guidance from the CDC and local health officials, face masks covering both the nose and mouth are required for individuals at least 5 years of age at all times while in Spectrum Center, except when actively eating or drinking at the guest’s designated seating location. Neck gaiters, bandanas or masks with valves or vents are not permitted.

No Bag Policy

In an effort to reduce wait times upon entering the arena, we have implemented a no bag policy, though exceptions will be made for bags or purses smaller than 10”X10”X4”. All bags must go through an X-ray machine, which may cause longer wait times.

Cashless Transactions

Spectrum Center has created a 100% cashless experience at all concession stands and retail locations in an effort to eliminate the numerous shared touch points through cash transactions. Reverse ATMs are located throughout the arena to convert cash to card if necessary.

Mobile Ordering

All Spectrum Center concession stands offer mobile ordering and express pickup through the Hornets App.

The Hornets Fan Shop also offers mobile ordering through the Hornets App with express pickup located in the Main Lobby

Concessions

Spectrum Center’s concession stands will continue to feature individually wrapped and packaged items. Condiments, utensils, napkins and straws will also be pre-packaged.

Parking

Guests are encouraged to find contactless parking options to eliminate potential touch points. ParkMobile allows guests to reserve parking at several lots near Spectrum Center via spectrumcenter.parkmobile.io or the ParkMobile app.

Special Procedures For Fans Seated
Within 15 Feet of the Court

As part of this season’s league-wide health and safety protocols, the NBA is requiring that all fans seated within 15 feet of the court and/or the player benches must either be fully vaccinated or provide proof of a negative COVID-19 test result from either a PCR test sampled within two days prior to the game or a rapid antigen test sampled the day of the game. Please note, at-home tests will not be accepted.


For Hornets games at Spectrum Center, the affected area will include all Hardwood Club, courtside and second-row courtside seats, as well as the first several rows of sections 103-107.


Fans with tickets in these areas are asked to download the CLEAR app and enroll for free at https://clear.app.link/Spectrum_Center_Attendee. The CLEAR Health Pass allows users to upload their proof of vaccination or a negative COVID-19 test result from a participating provider prior to arriving at Spectrum Center and then simply show the green Health Pass on their phone to enter the arena.


Providers and pharmacies integrated with the CLEAR app include Novant Health, CVS MinuteClinic, LabCorp, Quest and more.


In addition, we will offer on-site COVID-19 testing for kids under the age of 12 who are not eligible to be vaccinated. This testing will be available by appointment on game days beginning three hours prior to tipoff.

Keeping Spectrum Center Safe

Air Quality & Filtration

Spectrum Center worked with industry experts to increase its levels of air filtration and purification. The arena has installed MERV-13 or better filtration, which exceeds suggested guidelines. Spectrum Center maintains optimal building conditions for virus control.

Cleaning & Disinfecting Procedures

Spectrum Center is undertaking enhanced cleaning and disinfecting procedures – based on CDC recommendations – throughout the facility. Some measures include: increasing concentration and frequency of deep-cleaning efforts in high-touch/high-traffic areas, using EPA-approved disinfectant, utilizing electrostatic sprayers and fogging technology within public areas on a daily basis and third-party evaluation of cleaning and disinfecting procedures by infection control specialists.

Sanitizing Stations

Spectrum Center has increased the number of touchless hand sanitizing stations throughout the arena, including all concession locations, elevators and entrances.

Plexiglass Dividers

For the safety of everyone involved, clear plastic dividers have been installed at locations where team members and guests interact, including security checkpoints at all entrances and checkout locations at concession stands and in the Hornets Fan Shop.

Honeywell Partnership

The Hornets have partnered with global and industry leader, Honeywell, to improve indoor air quality. Honeywell’s Healthy Building Dashboard integrates with an automated system to provide analytics around indoor air quality performance, while monitoring temperature, CO2 and particle matter values.

Third-Party Accreditation

GBAC Star Facility Accreditation

GBAC STAR is a performance-based accreditation program that helps facilities demonstrate they have the work practices, procedures and protocols to prepare for, respond to and recover from outbreaks and pandemics.

GBAC STAR accreditation means that Spectrum Center has:

  • Established and maintained a cleaning, disinfection and infectious disease prevention program to minimize risks associated with infectious agents like COVID-19
  • The proper cleaning protocols, disinfection techniques and work practices in place to combat biohazards and infectious disease
  • Highly skilled cleaning professionals who are trained for outbreak and infectious disease preparation and response

WELL Health-Safety Rating

The IWBI’s WELL Health-Safety Rating for Facility Operations & Management is an evidence-based third-party verified rating for all new and existing building and facility types focusing on operational policies, maintenance protocols, occupant engagement and emergency plans.

The WELL Health-Safety Rating focuses on six main health-safety themes, including: sanitization procedures, emergency preparedness programs, health service resources, air and water quality management, stakeholder engagement and communication, and innovation.

Sharecare Health Security VERIFIED

The Sharecare Health Security VERIFIED platform and process confirms adherence to more than 140 expert-validated standards across more than 600 checkpoints, including health and hygiene protocols, air and water management, the attendee experience, and health safety communication with patrons and employees.

Assumption of Risk

By attending any event at Spectrum Center, you assume all risks, hazards, and dangers of personal injury, property loss or damage, financial loss, permanent disability or death that may result from attending the event, including, without limitation, the risk of contracting COVID-19 or any other communicable disease or illness, or a bacteria, virus, or other pathogens capable of causing a communicable disease or illness, whether occurring before, during, or after the event, however, caused or contracted, and voluntarily waive all claims and potential claims against Charlotte Arena Operations, LLC and Hornets Basketball, LLC. and all of their affiliates, employees, shareholders, owners, managers and agents, the National Basketball Association and its member teams, the event promoters, sponsors, operators, contractors, agencies, advertisers, and/or vendors, and each of their affiliated companies, and any of the respective present and future parent, subsidiaries, affiliates, partners, members, officers, directors, employees, stakeholders, shareholders, agents, insurers, representatives, successors and assigns of each of the foregoing entities and persons relating to such risks.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, senior citizens and guests with underlying medical conditions are especially vulnerable. Any interaction in any public place poses an elevated risk of being exposed to COVID-19. We cannot guarantee that you will not be exposed during your visit.