We Promise To Create Spectacular Fun and Memories That Marvel

The service promise is much more than mere words or a nice idea. It truly reflects our commitment to provide our guests with the best customer service and experience.

Proactive

Proactive service requires being observant, paying attention to detail and being “in the moment” to anticipate the needs of others.

Passion

Be inspired by an organization with employees who clearly have a great deal of passion for their customers.

Positive

Positivity is a vital pillar of our Service Promise (for colleagues and guests) and is crucial in our ability to enhance our culture, consistency and brand loyalty.

Problem Solving

We implement the LEAP (Listen, Empathize, Act, Produce) Strategy to solve problems in the most effective manner.

Pride

We take pride in where we work and in the work we do.

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MAMAVA

MAMAVA

Located on the concourse outside section 107, the Novant Health Lactation Suite from Mamava is a self-contained, mobile pod with comfortable benches, a fold-down table, an electrical outlet for plugging in a breast pump and a door that can be locked for privacy.

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SENSORY INCLUSION PROGRAM

SENSORY INCLUSION PROGRAM

We want fans with sensory needs to enjoy their experience, so we now have sensory kits available at the Guest Experience Booths outside sections 102 and 208.

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KIDS PASSPORT PROGRAM

KIDS PASSPORT PROGRAM

The Kids Passport Program is a youth loyalty program creating future life-long fans.

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FIRST TIME KIDS / GUESTS PROGRAM

FIRST TIME KIDS / GUESTS PROGRAM

In order to engage all of our fans in the building, our First Time Guest program celebrates first time fans that visit Spectrum Center.

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SPECIAL OCASSIONS AND CELEBRATIONS

SPECIAL OCASSIONS AND CELEBRATIONS

Are you celebrating something special while watching your Hornets play live at home?

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Guest Testimonials

  • article-image: Hornets' Marlene Hendricks Receives NBA's Inaugural Pete Winemiller Guest Experience Innovation Award

    Hornets' Marlene Hendricks Receives NBA's Inaugural Pete Winemiller Guest Experience Innovation Award

    July 13, 2017 – The NBA on Wednesday named Hornets Sports & Entertainment Vice President of Guest Services & Event Staffing Marlene Hendricks the winner of the inaugural Pete Winemiller Guest Experience Innovation Award.

  • article-image: Spectrum Center Receives GBAC Star Facility Accreditation

    Spectrum Center Receives GBAC Star Facility Accreditation

    September 14, 2020 – Hornets Sports & Entertainment announced today that Spectrum Center has received the Global Biorisk Advisory Council’s (GBAC) STAR Facility Accreditation, becoming the first facility in North Carolina and the third NBA arena to achieve the standard.

  • article-image: Spectrum Center To Host 2024 NCAA Men's Basketball Tournament Games

    Spectrum Center To Host 2024 NCAA Men's Basketball Tournament Games

    October 14, 2020 – The NCAA Announced today that Spectrum Center in Charlotte, NC will host 2024 NCAA Men’s Tournament First and Second Round Games. This will be the first time Spectrum Center has been the site of tournament games since hosting the first two rounds in 2018 and will be the fifth time in the building’s history (previously 2008, 2011, 2015 and 2018).