causes

MAMAVA

Located on the concourse outside section 107, the Novant Health Lactation Suite from Mamava is a self-contained, mobile pod with comfortable benches, a fold-down table, an electrical outlet for plugging in a breast pump and a door that can be locked for privacy. The 4-foot by 8-foot pod is meant for individual use, but can fit more than one person, such as mothers with babies and other children. To access the MAMAVA, you can download the MAMAVA App or for further assistance, please visit the Guest Experience Booth in section 103. The pod at Spectrum Center is Mamava’s first in the city of Charlotte.

Spectrum Center in January unveiled a new initiative designed to enhance guests’ experiences within the arena, partnering with Mamava to install a breastfeeding suite. Longtime Hornets partner Novant Health is sponsoring the Mamava pod, which will be known as the Novant Health Lactation Suite. Located on the concourse outside section 107, the Novant Health Lactation Suite from Mamava is a self-contained, mobile pod with comfortable benches, a fold-down table, an electrical outlet for plugging in a breast pump and a door that can be locked for privacy. The 4-foot by 8-foot pod is meant for individual use, but can fit more than one person, such as mothers with babies and other children. The pod at Spectrum Center is Mamava’s first in the city of Charlotte. Novant Health, the official healthcare provider of the Hornets and the presenting partner of the wellness initiatives of the team’s corporate social responsibility department and the Charlotte Hornets Foundation, has joined the organization in this effort and will have its name and branding on the Novant Health Lactation Suite. “Too often, breastfeeding moms feel tied to their home in order to meet the demands of feeding or pumping,” said Stephanie Appling, women’s and children’s service line leader at Novant Health. “We are thrilled to support a private, comfortable space that will give moms more freedom to enjoy great events without having to worry about supply or schedules. Novant Health is proud of our Baby-Friendly designation and we’re committed to helping mom and baby experience breastfeeding success, whether that’s in the hospital or at Spectrum Center.”

causes

SENSORY INCLUSION PROGRAM

The Hornets and Spectrum Center have partnered with KultureCity to make our arena sensory inclusive. We want fans with sensory needs to enjoy their experience, so we now have sensory kits available at the Guest Experience Booths outside sections 102 and 208. We look forward to all our guests having a spectacular experience at Spectrum Center.

LEARN MORE

causes

KIDS PASSPORT PROGRAM

The Kids Passport Program is a youth loyalty program creating future life-long fans. Passports are pre-printed with the Hornets home games. Kids receiving a Kids Passport also receive customized lanyards and clear pouches for their passport. Each time a kid attends a game they can receive a stamp at any of the Guest Experience booths in the arena. The program serves as a loyalty program for kids, who receive reward for the fifth, 25th and 40th game they attend. Over 500 passports were given out during the 2018-19 season.

REWARDS WILL BE GIVEN AS FOLLOWS: 5 Games – Player Card; 25 Games – In-Game Experience; 40 Games – Team Item & Opportunity to receive an autographed item

causes

FIRST TIME KIDS AND FIRST TIME GUESTS PROGRAM

FIRST TIME KIDS: As part of our initiative to engage with our guests, our team members connect with kids as they enter the building to ask if it’s their first time attending a Hornets game. If it is the kid’s first game, they are directed to the First Time Kids Cart on the concourse. At the First Time Kids cart, they will receive a certificate, First Time Kids button and a cool gift. During the 2018-19 season, there were over 5,000 First Time Kids that visited Spectrum Center.

FIRST TIME GUESTS: In order to engage all of our fans in the building, our First Time Guest program celebrates first time fans that visit Spectrum Center. Our staff is encouraged to engage with guest to identify opportunities where out of town guests as well as first time Spectrum Center guests can be celebrated. First Time Guests are given a special button to wear along with a small gift. For fans who have traveled from great distances, we provide them with special gift bags. We welcomed over 2,000 First Time Guests for the 2018-19 season.

Is this your first time streaming a Hornets game at home? Let us know here: Click Here

causes

SPECIAL OCASSIONS AND CELEBRATIONS

BIRTHDAYS: Guest Story - Ebru planned a surprise birthday trip to america for her boyfriend eric all the way from germany. we were in contact for a few months and gave them an experience of a lifetime! fly ty announced eric’s birthday and “happy birthday eric!” was up on the jumbotron as well. we also presented them with a gift bag of special items to celebrate and high fives by the players as they ran out to the court. we created a vip birthday experience for these guests and it was a birthday celebration of a lifetime for them! eric was so excited he was dancing in the lobby at the end of the game from all of the excitement and ended up extending his stay to attend the following game which was two days later (on us) for sharing his charlotte hornets pride!

BACHELOR PARTY: Coming Soon.

Are you celebrating something special while watching your Hornets play live at home? Let is know here: Click Here