Ready to return to the HEAT's house?
The Miami HEAT and FTX Arena have implemented a number of COVID-19 related health and safety measures to help mitigate the risk of exposure and help facilitate a safe arena experience as we welcome fans back to the Arena. These policies are current and reflective of the COVID-19 situation as of today's date, but could be modified at any time. We urge you to check for updates.
Mask wearing is strongly recommended throughout FTX Arena for all guests other than in the Red Zone where it will still be mandated for all HEAT home games. A properly worn face mask completely covers the mouth and nose.
We encourage fans not to bring a bag. Exceptions will be made for small bags up to 10" x 6" x 2".
Cash will no longer be accepted as a form of payment. However, reverse ATMs will be located throughout the Arena.
Our cleaning and disinfecting protocols adhere to all CDC and NBA guidelines.
COMPLIANCE WITH ARENA HEALTH AND SAFETY RULES IS MANDATORY, AND ATTENDANCE IS CONDITIONED ON SUCH COMPLIANCE. IF A GUEST VIOLATES ANY HEALTH AND SAFETY RULES, THE GUEST MAY BE DENIED ENTRY TO OR EJECTED FROM THE ARENA. GUESTS WHO VIOLATE THE RULES OR OTHERWISE ENGAGE IN CONDUCT THAT CAUSES A RISK TO HEALTH AND SAFETY MAY ALSO BE SUBJECT TO A BAN.
The NBA's Health & Safety Protocols designate special requirements for some seating areas near the court. These seats are identified on your mobile ticket with a pink color bar.
All fans in this zone aged 6 and older are required to show proof of one of the following:
These seats are marked on your mobile ticket with a pink color bar.
Yes. Per NBA guidelines, all fans aged 6 and older that sit in the red zone must show proof of one of the options above.
You and your party will enter through Gate 3, or through the P2 Parking Garage to show proof. Following verification, you will receive a wristband for entry into FTX Arena.
Rapid antigen tests will be available on-site in the P2 Parking Garage. Tests take approximately 15-20 minutes. We highly encourage fans to get tested before the game.
Following verification, you will receive a wristband for entry into the Arena.
FTX Arena will accept a printout or digital copy of a negative PCR/molecular test sampled up to two days prior to the game, or a negative rapid test sampled the day of the game. Tests results must include your name and the date the test was administered.
Alternatively, you and your guests will have the option of taking a rapid antigen test at FTX Arena on game days. Onsite testing at the Arena takes approximately 15-20 minutes.
AA Lounge South can be accessed from the bowl via down aisles 101/124, 112/113, 116/117, 117/118, 119/120 & 120/121. However, you will not be able to access AA Lounge North from inside the bowl. Instead, please navigate to Elevators 3 & 4 on the main concourse and proceed to the Event Level rear entrance.
If you do not meet the requirements, you will not be permitted to enter the arena.
Yes, all tickets are digital and no paper tickets will be used at the Arena. Digital tickets allow for contactless entry and allow you to manage, access, transfer, and sell your tickets from the Miami HEAT App. Here are some tips on getting into the Arena with mobile tickets:
First, open the Miami HEAT App. Tap the Menu button at the bottom of the screen, then tap Tickets. You will need to enter your Account Manager login or your Ticketmaster.com account login. This is the email address you used when you purchased or were transferred your tickets.
Once your account is connected, you can view, transfer, and resell tickets right from your phone. For more information and detailed instructions, visit heat.app
From the Miami HEAT mobile app or ticket email, select the Add to Apple Wallet/Google Pay button to add your ticket to Apple Wallet or Google Pay. When approaching the entrance, tap on the lock screen notification or open the Apple Wallet/Google Pay app to access your ticket. At the entry, hover your smartphone near the top of the ticket reader to scan into the Arena. The process is very similar to how you pay using Apple Pay/Google Pay.
Our dedicated team of experts - the A-Team - is ready to help ensure that every ticket holder can enter the Arena as quickly and safely as possible! The A-Team can assist with digital ticketing and are prepared to answer your questions on the spot. They can be found at all entry gates and outside of the Tissot Ticket Center. They can also be found outside Section 115 throughout the entire game. Team members are easily identifiable by their white A-Team polos.
Seats purchased to HEAT home games can be resold on Ticketmaster's Resale Marketplace. If you purchase tickets and cannot attend a game, you also have the option to transfer the tickets to your guests.
Yes, all parking tickets will also be digital. If you have a Parking Pass for Bayside Marketplace, P2 Parking Garage, or the World Center garage, the pass will load like a ticket into the Tickets area on the HEAT App and you will scan your smartphone as you enter the garage.
A limited number of parking passes inside the Arena's P2 Garage will be made available for purchase on an individual game basis. These passes will be sold online on a first-come-first-serve basis.
Cash-to-card kiosks will be available around the Arena for those who prefer not to use their own cards or who prefer to carry cash. Guests will be able to feed the cash into the machine and obtain a pre-paid debit card with the same amount with no transaction fee. These cards can be utilized as any other pre-paid debit card or credit card within the Arena as well as outside the Arena.
Kiosks are located in the following locations:
Accepted forms of payment are credit/debit card, Apple Pay, Google Pay, Samsung Pay and Arena Bucks (for Season Ticket Members only via the HEAT app).
Yes, the entire Arena, including all merchandise stations, concession stands, bars, and premium dining spaces, is now cashless.