COVID-19 Info

3/18/20 Update

HEAT & Americanairlines Arena To Provide Disaster Relief Assistance To Part-Time Employees

Micky & Madeleine Arison Family Foundation Has Pledged Additional $1 Million for Employee Relief Efforts

The Miami HEAT and AmericanAirlines Arena announced that they will be providing disaster relief assistance to team and arena part-time employees as a result of the COVID-19 pandemic. Additionally, the team and arena will provide funds to their partners including food and beverage concessionaire (Levy Restaurants), security (Contemporary Services Corporation), and housekeeping (Pritchard Sports and Entertainment) to assist workers during this challenging and unprecedented situation. The Micky & Madeleine Arison Family Foundation will also donate an additional $1 million to the Miami HEAT Charitable Fund at the Miami Foundation to establish an initiative designed specifically for employees and/or other community needs as they arise in the coming months.

“We have approximately 1,000 part-timers and they are the backbone of our business,” said Eric Woolworth, President of The HEAT Group’s Business Operations. “Night in and night out, every single one of these employees works tirelessly to provide our guests and our community with the best experience in sports and entertainment. They deserve our help as we all navigate this unpredictable situation together. We are eternally grateful to the Micky & Madeleine Arison Family Foundation for always stepping forward to provide their unwavering support.”


3/12/20 Update

Single Game Ticket Policy

The NBA has postponed games until further notice and the rescheduled date for these games are currently pending. Tickets held for any postponed game will be valid for the rescheduled date, once that is determined. Refunds may also be obtained through point of purchase.

For tickets purchased directly from the AmericanAirlines Arena ticket office, please email ticketoffice@HEAT.com.


A Letter to NBA Fans

Adam Silver, NBA Commissioner

Dear NBA Fans,

As you know, we have temporarily suspended our season in response to the coronavirus pandemic. We made this decision to safeguard the health and well-being of fans, players, everyone connected to our game and the general public. This hiatus will last at least 30 days and we intend to resume the season, if and when it becomes safe for all concerned.

In the meantime, we will continue to coordinate with infectious disease and public health experts along with government officials to determine safe protocols for resuming our games. As we develop the appropriate course for future NBA games and events, we will keep you informed of any changes as soon as they happen. Tickets already purchased for a postponed game will be honored when the game is rescheduled. If games are not played or played in an empty arena, teams will work with fans on a credit for a future game or a refund.

We encourage you to visit NBA.com for the latest news, updates and interactive features to stay connected to the game. You will also find guidelines on how to keep yourself and your family safe and healthy.

This remains a complicated and rapidly evolving situation that reminds us that we are all part of a broader society with a responsibility to look out for one another. That is what the NBA will continue to do, and we are grateful for your understanding and for being the best fans in sports.

Sincerely,Adam SilverNBA Commissioner


3/11/20 Update


- NBA Player Tests Positive for COVID-19 -

NEW YORK, March 11, 2020 – The NBA announced that a player on the Utah Jazz has preliminarily tested positive for COVID-19. The test result was reported shortly prior to the tip-off of tonight’s game between the Jazz and Oklahoma City Thunder at Chesapeake Energy Arena. At that time, tonight’s game was canceled. The affected player was not in the arena.

The NBA is suspending game play following the conclusion of tonight’s schedule of games until further notice. The NBA will use this hiatus to determine next steps for moving forward in regard to the coronavirus pandemic.