GAME DAY EXPERIENCE FAQ'S

USING RETURN TICKETS

Q: What is “Return Tickets”?
A: “Return Tickets” is a feature that allows you to return tickets you can’t use in exchange for Experience Credit that can be used to purchase VIP experiences, seat upgrades, or additional tickets to select games in the future.

Q: How do I turn in my tickets for Experience Credit?
A: Download the Atlanta Hawks App for iPhone or Android, tap Arena in the main menu and select Add/Return Tickets. Login with the email address tied to your Season Ticket Member account. At that point you’ll be able to select games to return.

Q: How many times can I use “Return Tickets” to return my tickets?
A: For full season Members, the limit per year is 10. For half season Members, the limit per year is 5.

Q: How does credit amount get determined?
A: The value of the tickets you select to return is equal to your ticket price for that game ticket.

Q: When do I have to exchange my seats in order to receive credit?
A: For games you can’t attend, tickets may be turned in up until four hours prior to the game for each designated game. After that, the exchange feature will not be available.

Q: What happens to my original seats?
A: Your original seats are returned to the team and may be used by other fans who are upgrading their seats during the game.

Q: Can I sell my tickets on the secondary market after selecting “Return Tickets”?
A: No, your barcodes will be invalid.

Q: I used “Return Tickets”, but then decided I can attend the event. Can I cancel my return and get my original seats back?
A: No. All transactions are final.

Q: If I only plan on using two of my four seats for a given game, can I return the other two seats?
A: Yes, you select which seats are returned.

Q: Can I exchange games over the phone or through email?
A: No. You may only exchange games through the Atlanta Hawks App

Q: Where can I view my credit balance?
A: You can view your current Experience Credit balance in the Profile section of the application.

Q: Will my original tickets/barcodes work once I have selected “Return Tickets”?
A: No.

Q: Once I’ve returned my tickets, how do I use my Experience Credit to purchase a seat upgrade, VIP experience, or sit with friends tickets?
A: Download the Atlanta Hawks App for iPhone or Android, tap Arena, and register for a text notification to an upcoming game. Once Upgrades become available you will receive a text notification. Click on the link in the text message, select your VIP experience or seat upgrade and your Experience Credit will automatically be applied to the purchase.

Q: Can I redeem Experience Credit for cash value?
A: No.

Have additional questions? Please visit expapp.com/contact

Using Add Tickets

Q: What is "Add Tickets"?
A: Add Tickets is a new mobile feature that allows Season Ticket Members to add on additional seats for select future games when they are available.

Q: When can I use the Add Tickets feature?
A: You can use the Add Tickets feature for select games during the season, for any game where you hold valid season tickets. You can also use the feature after the start of the event if needed. Opportunities to use Add Tickets are always dependent on seat availability.

Q: Where will my new seats be located?
A: The system will look for seats closest to your current seat location. The best available seats for your group size may be in another section or level, but you can always decline the new seats or search for seats in another section of the venue.

Q: Can I buy additional seats for my friends, but keep my original seats?
A: Yes, you have the option to trade in your seats so the entire group can sit together or purchase additional seats for your friends and keep your original seats.

Purchasing through Add Tickets

Q: How much does it cost to buy the additional seats?
A: You’ll pay the difference between the total cost of your original seats and the total cost of your new seats.

Q: Can I purchase additional seats using a credit card?
A: Yes.

Q: Can I purchase additional seats using Experience Credit stored on my account?
A: Yes.

Getting to Your Seats

Q: What do I show to the section usher?
A: Your new seat locations and barcodes are stored in the section of the Atlanta Hawks App marked ‘Show Seats‘. The section usher may ask you to press the Staff Validation button to verify your seats.

Q: What happens to my original seats?
A: Your original seats are returned to the team and may be used by other fans who are upgrading their seats during the game.

Q: Can I purchase a seat upgrade after choosing to Add Tickets?
A: Yes. You can purchase seat upgrades at any time by clicking ‘Browse’ in the application to view available inventory.

Q: Can I purchase additional seats using partial Experience Credit and partial credit card payment?
A: Yes. The Experience Credit will be applied on the checkout screen.

Q: How can I earn Experience Credit?
A: Experience Credit is offered for any seats that are exchanged using the Not Going feature in the Atlanta Hawks App. Not Going can be accessed by downloading the Hawks App for iPhone or Android, tap Tickets & Upgrades in the main menu, and logging with the email address tied to your Season Ticket Member account.

Have additional questions? Please visit expapp.com/contact