How to Manage Tickets How to Manage Tickets

WATCH: Help Managing Your Tickets

Hawks Ticketing Updates Ticketmaster Experience and Loaded Value

New Sign-In Experience

Consolidated accounts with only one password.


New Barcode Experience with fraud and counterfeit protection.

Loaded Ticket

New Barcode experience for loaded value.

New Sign-In Experience

Consolidated Accounts

The new sign-in experience consolidates your credentials to simplify password management while increasing protection against fraud and elevating fan support. You can use the same username and password for all other Account Manager sites and Ticketmaster accounts associated with the same email address.

How to update your account

  1. Visit
  2. Use the same email you’ve previously used
  3. Follow the prompt to reset your password
  4. You’re set!
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Screenshots - New Sign-in Experience

Frequently Asked Questions

Is my Hawks representative able to change my password for me?
No. For the security of accounts, members must request a new password through Ticketmaster, these requests will be handled by Ticketmaster.
I have multiple accounts for different venues or teams. Do I need to have a Ticketmaster account for all of them?
Each individual email address that you use to sign into Account Manager will have a Ticketmaster account. If you use the same email address for all your accounts, you will only have one account that can access each venue or team.
How can I reset my password?
You can click “Forgot Password?” at sign-in to receive an email or a text message with a one-time code to reset your password.

For more information, click here.


The New Barcode Experience

Ticketmaster SafeTix™ are encrypted mobile tickets built with leading-edge technology and comes standard with powerful fraud and counterfeit protection.

3 Easy Steps

  1. Download our App or visit or Hawks Account Manager.
  2. Sign into your account and tap on My Tickets.
  3. Tap your event to view your tickets and scan in!
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Screenshot - SafeTix™

How it works

  • The encrypted barcode automatically refreshes every few seconds to protect tickets from being screenshot or photocopied.
  • A moving blue line on your barcode indicates you have SafeTix™ technology.
  • SafeTix™ technology allows fans to enjoy a contactless experience and is available with Apple Wallet.

Tips for Successful Scanning

  • Open your ticket via the Ticketmaster App, Team App or Account Manager
  • Increase the brightness on your mobile device
  • Disable dark mode on your phone

Frequently Asked Questions

How does SafeTix™ prevent fraudulent tickets?
Ticketmaster SafeTix™ are powered by a new and unique barcode that automatically refreshes every 15 seconds. This greatly reduces the risk of ticket fraud from stolen or illegal counterfeit tickets. If you take a closer look at your ticket, you may notice that it has a gliding movement, making it in a sense, alive. That movement is our ticket technology actively working to safeguard you every second.
Can I use a screenshot to enter my event?
No. Your barcode includes leading-edge technology with fraud and counterfeit protection, so you won’t be able to use screenshots or printouts. When you arrive at your event, use the Ticketmaster app or mobile website to locate your tickets.

For more information, click here.

Loaded Ticket Experience

New This Season

Loaded ticket value can be accessed by scanning your mobile ticket barcode at checkout. This value does not rollover to future events and can be used for food and beverage or retail purchases.

How to View:

  1. Login into the “My Tickets” section of the app
  2. Tap the event you want to access
  3. Tap View Barcode
  4. Scan the Barcode
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How To - Loaded Ticket Mobile Voucher
How To - Loaded Ticket Mobile Voucher


What is the Voucher tab on my mobile ticket?
This is a 2nd way to use your loaded ticket, although scanning the barcode is preferred. The mobile voucher QR Code is visible 3-5 days in advance of the game and can be scanned to access loaded ticket value. If a ticket is transferred, please allow 15 minutes for the voucher to become active and available.
What is the difference between getting the barcode scanned or the voucher scanned?
There is no difference as both work for accessing your loaded ticket value.
What if I am viewing from my phone’s mobile wallet?
Please have your ticket barcode (located on the app or via web) scanned to access loaded value.