Return of Fans FAQ

TD Garden and the Boston Celtics have announced new fan entry requirements for all events. Effective September 30, 2021, all fans 12 and older will be required to show proof of full vaccination against COVID-19 OR a qualifying negative COVID-19 test result to gain entry to TD Garden.

Additionally, all fans aged two (2) and older who are seated in, or have access to, areas within 15 feet of the court, team benches, scorer’s table, or other high-traffic player or referee areas are required to show proof of full vaccination against COVID-19, OR a qualifying negative COVID-19 test result (i.e., from either a PCR test sampled up to two days prior to the game, or an approved rapid test sampled on the day of the game) to gain entry to TD Garden.

Seating locations within 15 feet of the court, team benches, scorer’s table, or other high-traffic player or referee areas can be found here.

The City of Boston’s Indoor Mask Mandate also remains in effect, requiring all guests aged two (2) and older to wear a mask while inside TD Garden, except while actively eating or drinking as permitted. These policies are subject to change, along with state and local guidelines, throughout the season.

Please review TD Garden’s ‘Play It Safe’ policies and our FAQ below. These guidelines are designed to help ensure the continued health and safety of TD Garden guests and staff. We will communicate any changes to these protocols as soon as possible. Fans who fail to adhere to the Play It Safe policies will be subject to disciplinary measures including ejection. If your question isn’t answered below, you can connect with a Celtics staff member using the chat at the bottom of your screen.

Entry Requirements: Proof of Vaccination or Negative COVID-19 Test

Do I need proof of full vaccination against COVID-19, or a negative COVID-19 test to attend a Celtics game?

Effective September 30, 2021, TD Garden and the Boston Celtics require all fans 12 and older to provide proof of full vaccination against COVID-19, OR a negative COVID-19 test result (i.e., from either a PCR/molecular test sampled within 72 hours of the event or an approved rapid/antigen test sampled within 24 hours of the event) to gain entry to TD Garden.

Additionally, all fans aged two (2) and older who are seated in, or have access to, areas within 15 feet of the court, team benches, scorer’s table, or other high-traffic player or referee areas are required to show proof of full vaccination against COVID-19, OR a negative COVID-19 test result (i.e., from either a PCR test sampled up to two days prior to the game, or an approved rapid test sampled on the day of the game). Seating locations within 15 feet of the court, team benches, scorer’s table, or other high-traffic player or referee areas can be found here. Please note that children under the age of 12 do not have to show proof of vaccination or a negative COVID-19 test result if they are not sitting in one of these locations.

For purposes of this policy, individuals are considered “fully vaccinated” against COVID-19 at least 14 days after they have received the second dose in a two-dose series (Pfizer-BioNTech or Moderna) or at least 14 days after they have received a single-dose vaccine (Johnson and Johnson/Janssen).*

Accepted forms of vaccination proof include presenting the original COVID-19 vaccination card, a printed or digital copy of the vaccination card, or printed or digital proof of immunization against COVID-19 from a healthcare provider. For fans 18 years or older, all forms of vaccination proof will be checked against a valid ID. Valid forms of ID include a driver’s license, state identification card, or passport.

Acceptable forms of proof for a negative COVID-19 test include a printout or digital copy of a negative PCR/molecular test (sampled within 72 hours of the event) or a negative rapid/antigen test (sampled within 24 hours of the event) administered by a healthcare professional that includes their name and the date of the test as proof. Self-administered at-home rapid/antigen tests will not be accepted.

*The NBA may update the meaning of “fully vaccinated” to reflect any new CDC and FDA guidance, such as guidance related to COVID-19 booster shots.

What are the accepted forms of vaccination proof?

Individuals are considered fully vaccinated against COVID-19 at least 14 days after they have received the second dose in a two-dose series, or at least 14 days after they have received a single-dose vaccine.

Accepted forms of vaccination proof include presenting the original COVID-19 vaccination card, a printed or digital copy of the vaccination card, or printed or digital proof of immunization against COVID-19. For fans 18 years or older, all forms of vaccination proof will be checked against a valid ID. Valid forms of ID include a driver’s license, state identification card, or passport.

What are the accepted forms of proof of a negative COVID-19 test result?

Acceptable forms of proof for a negative COVID-19 test include a printout or digital copy of a negative PCR/molecular test (sampled within 72 hours of the event) or a negative rapid/antigen test (sampled within 24 hours of the event) administered by a healthcare professional that includes their name and the date of the test as proof. Self-administered at-home rapid/antigen tests will not be accepted.

Additionally, all fans aged two (2) and older who are seated in, or have access to, areas within 15 feet of the court, team benches, scorer’s table, or other high-traffic player or referee areas are required to show proof of full vaccination against COVID-19, OR a negative COVID-19 test result (i.e., from either a PCR test sampled up to two days prior to the game, or an approved rapid test sampled on the day of the game). Seating locations within 15 feet of the court, team benches, scorer’s table, or other high-traffic player or referee areas can be found here. Please note that children under the age of 12 do not have to show proof of vaccination or a negative COVID-19 test result if they are not sitting in one of these locations.

What if I have a valid medical note preventing vaccination?

Guests who are unable to get vaccinated due to a medical disability will be required to provide (A) documentation from a medical/healthcare provider, and (B) printed or digital test results from a PCR/molecular test sampled within 72 hours of the event or an approved rapid/antigen test sampled within 24 hours of the event. Self-administered at-home rapid/antigen tests will not be accepted.

Fans 12 and older who are unable to get vaccinated due to a medical disability will be required to provide a qualifying negative COVID-19 test result to gain entry to TD Garden. Self-administered at-home rapid/antigen tests will not be accepted.

The City of Boston’s Indoor Mask Mandate also remains in effect, requiring all guests aged two (2) and older to wear a mask while inside TD Garden, except while actively eating or drinking as permitted. These policies are subject to change, along with state and local guidelines, throughout the season.

Seating locations within 15 feet of the court, team benches, scorer’s table, or other high-traffic player or referee areas can be found here.

Am I still required to wear a mask if I show proof of full vaccination against COVID-19, or a negative COVID-19 test?

Yes, in accordance with the City of Boston’s indoor mask mandate, all guests aged two (2) and older will be required to wear a mask that completely covers their nose and mouth while inside TD Garden, regardless of vaccination status or proof of a negative COVID-19 test.

Neck gaiters, bandanas, masks with valves or vents, and any covering with only a single layer of cloth are not permitted. Guests may remove their masks when actively eating or drinking as permitted.

TD Garden will strictly enforce this mask mandate with a two-strike policy. Guests failing to adhere to this policy will be subject to disciplinary measures including ejection.

How do these entry requirements apply to children?

Guests 12 and older must show proof of full vaccination against COVID-19 or a qualifying negative COVID-19 test. Additionally, all fans aged two (2) and older who are seated in, or have access to, areas within 15 feet of the court, team benches, scorer’s table, or other high-traffic player or referee areas are required to show proof of full vaccination against COVID-19, OR a negative COVID-19 test result (i.e., from either a PCR test sampled up to two days prior to the game, or an approved rapid test sampled on the day of the game). Seating locations within 15 feet of the court, team benches, scorer’s table, or other high-traffic player or referee areas can be found here. Please note that children under the age of 12 do not have to show proof of vaccination or a negative COVID-19 test result if they are not sitting in one of these locations. Self-administered at-home rapid/antigen tests will not be accepted.

For purposes of this policy, individuals are considered “fully vaccinated” against COVID-19 at least 14 days after they have received the second dose in a two-dose series (Pfizer-BioNTech or Moderna) or at least 14 days after they have received a single-dose vaccine (Johnson and Johnson/Janssen).*

The City of Boston’s Indoor Mask Mandate also remains in effect, requiring all guests aged two (2) and older to wear a mask while inside TD Garden, except while actively eating or drinking as permitted. These policies are subject to change, along with state and local guidelines, throughout the season.

*The NBA may update the meaning of “fully vaccinated” to reflect any new CDC and FDA guidance, such as guidance related to COVID-19 booster shots.

Are there additional requirements for Celtics seating within 15 feet of the court?

All fans aged two (2) and older who are seated in, or have access to, areas within 15 feet of the court, team benches, scorer’s table, or other high-traffic player or referee areas are required to show proof of full vaccination against COVID-19, OR a negative COVID-19 test result (i.e., from either a PCR test sampled up to two days prior to the game, or an approved rapid test sampled on the day of the game). Seating locations within 15 feet of the court, team benches, scorer’s table, or other high-traffic player or referee areas can be found here.

The City of Boston’s Indoor Mask Mandate also remains in effect, requiring all guests aged two (2) and older to wear a mask while inside TD Garden, except while actively eating or drinking as permitted. These policies are subject to change, along with state and local guidelines, throughout the season.

What are my options if I am unwilling to provide proof of vaccination, or a negative COVID-19 test?

All fans must comply with the health and safety protocols of the Celtics and TD Garden in order to gain entry to Celtics games held at TD Garden. If you have any questions, please contact Celtics customer service at fanrelations@celtics.com.

Do I still have to complete the Play It Safe Promise to enter TD Garden?

No. However, new requirements for entry include wearing an approved face mask and presenting proof of full vaccination against COVID-19 or a qualifying negative COVID-19 test result.

Are Celtics and TD Garden associates and employees required to be vaccinated?

Yes, the Celtics and TD Garden require all employees to be fully vaccinated against COVID-19 or submit to regular testing if they have a qualifying medical disability or a sincerely held religious objection to such vaccination requirement.

Additionally, all associates are required to complete the TD Garden Associate Play It Safe Promise before coming to work and to wear masks at all times when working at the arena in accordance with the City of Boston’s indoor mask mandate. All TD Garden associates have received special training on CDC recommended guidelines and Play It Safe procedures, as well as the personal protective equipment necessary to do their job. Vendors and 3rd party contractors working at TD Garden will abide by all TD Garden health and safety policies.

What do I do if I or someone in my party begins to experience symptoms while attending an event at TD Garden?

If you begin to feel ill, please text your name and seat location the Fan Safe Text Hotline at 857-400-8763 for additional direction or notify a TD Garden associate from an appropriate distance.

Guests are reminded to stay home if they:

  • are sick or have COVID-19 symptoms (such as fever, a sore throat, chills, cough, shortness of breath, congestion, nausea or vomiting);
  • have been in close contact with an individual diagnosed or exhibiting COVID-19 symptoms within the past 14 days;
  • have been directed to self-isolate or quarantine by health care provider or public health official; or
  • are awaiting the results of a COVID-19 test.

How will I know where to enter TD Garden?

Prior to arrival, all ticketed guests will receive a “Know Before You Go” email with entry details and maps, Play It Safe reminders, and other important information. Upon arrival, the entry gates will be clearly marked.

As you approach the entrance, please have your mobile ticket, valid ID and the required proof of a qualifying negative COVID-19 test or proof of full vaccination against COVID-19 ready to show TD Garden personnel.

Mask Policy

What is the mask policy at TD Garden?

In accordance with the City of Boston’s Indoor Mask Mandate (effective August 27, 2021), all TD Garden staff and guests aged two (2) and older are required to wear masks at all times, except while actively eating or drinking as permitted. These policies are subject to change, along with state and local guidelines, throughout the season.

Masks must completely and tightly cover the wearer’s nose and mouth. Neck gaiters, bandanas, masks with valves or vents, and any covering with only a single layer of cloth are not permitted. A two-strike policy will be strictly enforced for all guests who attend events at TD Garden in relation to mask wearing. Guests failing to adhere to this policy will be subject to disciplinary measures, including ejection.

If you have a qualifying medical condition that prevents you from wearing a face mask, please notify TD Garden customer service at least 2 business days prior to your ticketed event to request an accommodation. Entry will be denied if advanced notice is not provided. Day of event exemptions will not be permitted. Fans who are unable to wear a face mask will be required to wear a face shield.

What types of masks are not permitted?

Neck gaiters, bandanas, masks with valves or vents, and any covering with only a single layer of cloth are not permitted. Face shields may not be worn in place of a face mask, though may be worn in addition to a face mask.

Will fans under 2 years old be required to wear a mask?

In accordance with the City of Boston’s Indoor Mask Mandate, children under 2 years old are not required to comply with the mandatory mask policy.

What is the mask enforcement policy?

A two-strike policy will be strictly enforced for all guests who attend events at TD Garden in relation to mask wearing. Guests failing to adhere to this policy will be subject to disciplinary measures including ejection.

I have a medical exemption. Can I attend without a mask?

If you have a qualifying medical condition that prevents you from wearing a face mask, please notify TD Garden customer service at least 2 business days prior to your ticketed event to request an accommodation. Entry will be denied if advance notice is not provided. Day of event exemptions will not be permitted. Fans who are unable to wear a face mask will be required to wear a face shield.

Ticketing

What tickets are currently on sale?

Single game tickets, Season Ticket Memberships, 10-Game Memberships, Group tickets and suite rentals are currently on sale. Learn more about our ticket products at Celtics.com/tickets.

To stay up-to-date on ticket offers, subscribe to Club Green emails. If you’re interested in becoming a Season Ticket Member (STM), you can learn more about our STM Wait List presented by American Express®.

Can I get printed tickets instead of mobile tickets?

No, all tickets are digital to ensure a safe and contactless experience for all guests.

How do I access and manage my mobile tickets?

Download the Celtics app on your smartphone or visit Celtics.com/accountmanager from your smartphone’s web browser. Log into or create your Celtics Account. Click on the “Tickets” tab at the bottom of your screen. Click “Access Your Tickets” and select the appropriate game. There you should be able to view, transfer and resell tickets from your smartphone. For more detailed instructions, visit our Mobile Ticket Management Guide.

Do I need to have a smartphone to display my ticket to enter the game?

Yes, digital tickets must be presented on your smartphone for entry. Guests can display more than one ticket on the same smartphone. For example, if you don’t have a smartphone, but someone in your party does, you can transfer your mobile tickets to their Celtics account and the gate attendant can scan multiple tickets on one device for all to enter. Visit our Mobile Ticket Management Guide for more information on how to transfer tickets.

What if I need help managing my tickets on game day?

Ask the TD Garden gate attendants for assistance or contact your Member Experience Executive if you’re a Season Ticket Member. You can also visit this webpage (Celtics.com/questions) and live chat with a Celtics representative using the chat feature at the bottom of your screen.

Am I eligible for a refund if I am unable to comply with TD Garden’s health and safety protocols, or develop or am exposed to COVID-19 symptoms between the time I purchase my tickets and the day of the game?

If you are unable to attend, we encourage you to transfer your tickets to someone who is able to safely attend the game. For more information on how to transfer and manage your tickets, click here. The Celtics have a no refund policy for all tickets unless a game is officially cancelled. Contact fanrelations@celtics.com if you have questions about this policy.

What is the refund policy for a postponed or cancelled game?

Single game tickets purchased for a postponed 2021-22 season game will be honored when the game is rescheduled.

If such postponed game is ultimately not played or played without fans:

  • Fans who purchased and still hold single game tickets for such game through Ticketmaster or Ticketmaster affiliates (including NBAtickets.com) will automatically receive a refund within 30 days. This applies to Verified Resale Tickets through Ticketmaster as well.
  • Fans who purchased single game tickets for such game directly from the Celtics should contact the Celtics through our general sales line at sales@celtics.com to determine available account credit and/or ticket refund options.
  • Fans who purchased tickets for such game from the secondary market (i.e., a source other than directly from the Celtics, Ticketmaster, or another authorized seller of Celtics tickets), should contact that merchant directly. Please be advised that you will be subject to the cancellation policies of such merchant’s respective marketplace.

Bag Policy & Security

What is the bag policy? Are there exceptions?

To uphold health and safety protocols, minimize contact and ensure a swifter entry process, TD Garden has a no bag policy.

If a bag is necessary for medical reasons or childcare, bags may not exceed 14”x14”x6”. All bags (including clear bags and ProShop powered by ‘47 bags) are subject to x-ray screening and inspection. Patrons with prohibited items will not be permitted entry to the arena (click here for list of prohibited items). TD Garden does not provide on-site storage. Guests are asked to plan accordingly and allow for extra time when arriving to TD Garden.

Can I bring my ProShop purchases into the arena?

Guests who shop prior to attending the game will be permitted to bring ProShop powered by ‘47 bags into the arena. All bags will be subject to x-ray screening and inspection.

Contactless Concessions and Transactions

What type of food and beverage options will be available in-arena?

Food, beverage and alcohol will be available for purchase. Mobile ordering and payment are strongly encouraged. Guests should download the TD Garden Hub App for access to all contactless features like the PISP parking, mobile ordering and mobile wallet.

How do I place a mobile order?

Mobile ordering and payment are strongly encouraged. Guests are encouraged to download the TD Garden Hub App for access to all contactless features like mobile tickets, parking, mobile ordering and mobile wallet. Guests are reminded that masks must be worn at all times, except when actively eating or drinking.

Will I be able to bring in my own food and beverages?

No, outside food and beverage will not be permitted.

What type of payment methods are accepted in the arena?

Mobile ordering and payment are strongly encouraged.

Will I be able to purchase concessions in person (without using a mobile app)?

Yes. Mobile ordering and payment are strongly encouraged, but guests can also make purchases at concession stands.

Parking/Transportation

Can parking be purchased in advance?

Yes, you can purchase parking in the North Station Garage in advance of the game (see here). All parking passes are digital and you or someone in your party must have a smartphone to scan the pass upon entering the garage.

What time does the North Station Garage open and close on the day of the game?

The North Station Garage is open daily from 5:00 AM on the day of the game through 1:00 AM the following morning. A digital gameday parking pass allows entry three (3) hours prior to the scheduled event and lasts for eight (8) hours. Learn more about parking times and rates here.

How do I access my mobile parking pass for entry into the North Station Garage?

Follow these steps to access and scan your parking pass on the day of your game. We highly recommend pulling up your pass before you enter North Station Garage for the quickest entry process.

  1. Download the TD Garden Hub App to your mobile device.
  2. Log in with your TD Garden account or create one if you don’t have one.
  3. Click on the menu bar in the top left.
  4. Click the Parking icon.
  5. Click “Pre-purchase parking.”
  6. Log into the Ticketmaster account you used to purchase your parking pass.
  7. Click on the parking pass and keep it pulled up as you enter the garage. Instead of grabbing a ticket as you enter, show the gate attendant your pass and they will help you scan it for entry.

Can I still take the MBTA to the game?

Yes, please check MBTA and Commuter Rail schedules and guidelines prior to planning your visit.

Arena Information

What time do doors open before the game?

General doors typically open one hour and 15 minutes before tip-off. Premium doors open two hours before tip-off. Fans are encouraged to arrive earlier than usual to allow enough time to provide their proof of vaccination or negative COVID-19 test results.

How do I know which gate I’m assigned to enter through? Do I have to enter through the specified gate?

Recommended entry gates will be indicated on your mobile ticket. Prior to arrival, all ticketed guests will receive a “Know Before You Go” email with entry details and maps, Play It Safe reminders, and other important information. Upon arrival, the entry gates will be clearly marked.

As you approach the entrance, please have your mobile ticket, valid ID and the required proof of a qualifying negative COVID-19 test or proof of full vaccination against COVID-19 ready to show TD Garden personnel.

Where can I access the new map of the arena?

Access the map here.

Will seats be physically-distanced?

Most seating sections will be filled to capacity for all Celtics home games. Ticketed seats to these games will not be distanced; however, all guests will be required to wear an approved face mask at all times in the arena, except when actively eating or drinking.

What efforts has TD Garden taken to ensure a clean, safe and healthy experience inside the arena?

TD Garden has heightened all cleaning procedures including the cleaning and sanitization of high touch areas before and after each game, and regularly throughout the event with hospital grade disinfectants. A dedicated ‘TD Garden Clean Team’ will be assigned to the arena for active disinfecting during the event. TD Garden will be following guidelines from the CDC and has engaged outside experts to clean and disinfect restrooms, concessions, and seating prior to every game. Additional hand sanitizing stations are available throughout the arena as well.

What is the arena capacity?

TD Garden will open at full capacity in accordance with state and local guidelines.

Will there be hand sanitizing stations available?

Hand sanitizing stations will be available throughout the arena.

Box Office & ProShop

Is the Box Office open on game days/nights?

Yes, the TD Garden Box Office and the Boston Garden Society Box Office will be open and operating on game days, opening 2 hours prior to the start of the game and closing 1 hour after the game begins. Face masks are required for anyone visiting the Box Office. Guests are reminded that TD Garden is using all mobile ticketing and that they should use the Celtics App or TD Garden Hub App to access their tickets.

Is the ProShop open on game days/nights?

Yes, the ProShop powered by ‘47 will be open and masks are required for all guests. Guests may shop online through the TD Garden Hub App or at BostonProShop.com and select ‘in-store pick-up' as the delivery method. Check hours of operation at BostonProShop.com.

Can I bring my ProShop purchases into the arena for the game?

Yes, guests who shop prior to attending the game will be permitted to bring ProShop powered by ‘47 bags into the arena. All bags will be subject to x-ray screening and inspection.

Does the ProShop offer pre-order or contactless pick up?

Guests may shop online through TD Garden Hub App or at BostonProShop.com and select ‘in-store pick-up' as delivery method. Check hours of operation at BostonProShop.com.

Customer Service

Who can I contact in the arena if I have a question or customer service issue?

You can approach any TD Garden staff member in the arena. You can also visit this FAQ page (Celtics.com/questions) from your mobile device to live chat with a Celtics representative using the chat feature at the bottom of your screen. If you’re a Season Ticket Member, contact your Member Experience Executive.

Is ADA assistance available?

Yes, ADA seating and assistance are available. Visit TD Garden’s accessibility page for more information about ADA game night resources.

TD Garden Customer Service

TD Garden Customer Service Contact Information

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