Mobile Ticketing Guide

Visit Celtics.com/MobileAM on your phone internet browser and click “Sign In” in the top right corner. Once the login page loads, select “Forgot Password” and choose if you would like the reset verification code sent via email or text message. Password resets cannot be done through the mobile app.

You can download the team app for free via the App Store and Google Play.

Open the Celtics app, tap “Tickets” followed by 'Access Your Tickets'. Enter your Celtics Account Manager login information. This will be the email address and password used for the initial purchase or transfer acceptance of tickets.

If you do not have a smartphone or it is dead or broken, you will need to visit the TD Garden Box Office, located on the East side of the North Station level concourse. Please visit the windows labeled Celtics Customer Service and have a valid ID for the name on the account.

Yes. Once you tap on your game, you will be able to swipe to view all available tickets. All members of your party must enter at the same time. If all members aren't present, you can transfer ticket(s) so your guests can scan in on their phone.

No. The PDF ticket was discontinued prior to the 2017-18 season. You can access your ticket(s) on your phone for entry into TD Garden via the Celtics app or by going to Celtics.com/MobileAM on your phone Internet browser.

The Boston Celtics have joined the growing number of professional sports teams using mobile tickets as the preferred delivery option. Mobile entry is the easiest and safest way to access tickets to your event(s), providing flexibility to manage your ticket(s), quick entry, and increased security protection against fraudulent tickets.

Season Ticket Member parking is available in the Celtics Account Manager. Parking purchased through Ticketmaster will be available in the Ticketmaster app or the TD Garden Hub app.

No. Screenshots of tickets are not a valid method of entry. If you are the recipient of a screenshot, contact the source of the ticket and request that the ticket(s) be transferred to you.

Yes, with our new SafeTix technology, tickets feature animations which help us verify that the ticket is valid and only the ticket holder of record is allowed entry.

Ticketmaster’s new consolidated accounts system allows you to use the same password for all ticketing platforms that Ticketmaster operates. For example, if you have a Celtics account, Bruin's account, and Ticketmaster account, the same password will now be used for all three sites.

Yes, you can access your tickets through the Ticketmaster app if you purchased directly through Ticketmaster or NBATickets.com, our official resale marketplace. If you are a Season Ticket Member or had tickets transferred to you from one, your tickets will only be accessible via the Celtics app or by visiting Celtics.com/MobileAM.

Celtics Account Manager is linked to Ticketmaster as you can sell your seats through the Ticketmaster resale market. If you have not used this feature before, Ticketmaster requires you to verify your account. A verification code will be sent to your email on file and you will be asked to enter the code in a pop-up box when you sign into Account Manager. If you do not receive the code, simply hit 'Resend Email.'

All you need is your guest’s name and email. Log into your account, select the desired game, and choose the transfer option to go through the steps. Please note that screenshots are not valid.

Yes, the recipient will need to create a Celtics account if they do not already have one. They will use their email and password as their future login credentials to view and use their tickets

If the recipient has not accepted the tickets, you can cancel a transfer and resend to the preferred email address. Simply log into your Celtics account, go to that specific game, and click “Cancel Transfer.

If your guest has already accepted the tickets, he or she will need to transfer the ticket(s) back to you. Once you accept the ticket(s), they will then be loaded back into your account and available to manage

You will need to enter with all members of your party at the same time. If all members are not present, you can transfer ticket(s) to those persons and they can scan in on their smartphone

A smartphone is needed to view and access tickets. Please contact your Account Executive or Member Experience Executive for further assistance

Yes, but you will be prompted to create one when accepting the ticket transfer. Once you have accepted the tickets, we recommend downloading the official Celtics mobile app to access your tickets.

You will receive a transfer offer email with a button to “Accept tickets”. Select that button and you will be taken to Account Manager to accept tickets. Please see our video guide for step-by-step instructions.

This error message is because you already accepted the tickets and therefore cannot accept them again. Simply log into your account with the email you accepted the tickets with, go to “Manage My Tickets” and your seats will be there.

Yes, visit Celtics.com/MobileAM on your phone Internet browser and enter your ticket login information to view your tickets.

Login to your account via Celtics.com/MobileAM to access your tickets. Click into the game you are adjusting, and you should see “edit or cancel posting”. By editing the posting your price will be adjusted.

You can remove your tickets from the resale marketplace as long as the tickets haven’t been sold. In the Celtics app, go to the ticket(s) you want to remove and select “Cancel Posting.”

This error could mean that someone is currently in the process of purchasing your tickets. Please wait 30 minutes and try again. If you still receive an error, contact your Member Experience Executive or Ticketmaster Resale Support at 800-927-2770

Once your tickets successfully sell you will receive an email confirmation from Ticketmaster directly.

New this season, resale payments will be processed within seven to ten business days after the game date.

When you post your tickets for resale, you’ll have the option to select either direct deposit or seller credit. Direct deposit money is issued to your bank account 7-10 business days after the resold game is played. Seller credit will be issued to the Celtics and applied to your Season Ticket Membership account. Seller credit can only be applied to future purchases and can never be used to pay for tickets in the same season in which the seller credit was accrued.

No. Seller credit is only applied to your Season Ticket payment plan at two points during the year:

• Any credit from games sold through January is applied to your renewal invoice for the following season.
• Any credit from games sold from February - end of Playoffs will be applied to your Season Ticket payment plan after the postseason.

You can view the status of your pending and sold listings via Account Manager by taking the following steps:

• Log into www.celtics.com/accountmanager
• Click on the down arrow next to your name in the upper right corner and select “Ticket Exchange”
• You will be re-directed to Ticketmaster where you may have to log in again (since the platforms have merged you will use the same password as your Celtics account)
• Once logged in, click on “Ticket Listings” on left hand side
• Click on “Pending and Sold Listings”

If you don't see any information you may have to link accounts, which is a fairly simple process. Just click on “Link Accounts”, on the left hand side, enter your email address, and you will receive a verification code to input.

To ensure compliance with applicable federal and state tax reporting laws, Ticketmaster collects taxpayer information starting with your first completed sale. Reporting requirements may differ in some states. You can submit your taxpayer info at https://1099k.ticketmaster.com/tincollector.

As of 2020, The IRS and some state taxing authorities may require Ticketmaster to report the amounts you receive for selling or reselling tickets on our Ticketmaster marketplaces. Ticketmaster is generally required to file a Form 1099-K report with the IRS if the gross amount of your transactions on our marketplaces is $600 or more in a calendar year. You can submit your taxpayer info at https://1099k.ticketmaster.com/tincollector.

Yes. To ensure compliance with applicable federal and state tax reporting laws, Ticketmaster collects taxpayer information starting with your first completed sale even if that sale does not meet the $600 threshold. If you ultimately do not reach the threshold in a year, you will not receive a Form 1099-K from Ticketmaster. Reporting requirements may differ in some states. You can submit your taxpayer info at https://1099k.ticketmaster.com/tincollector