Frequently Asked Questions

SeatGeek’s singular goal is to make live events a better experience.

We make it easier than ever to buy, share and sell tickets to every Cleveland Cavaliers, Cleveland Monsters and Cleveland Charge home game.

A: Any applicable payments will be converted into your account as credits to use towards purchasing ticket packages online or through your Cavs Ticket Representative.

A: Yes. To manage your Cavs account, however, you will need to create a SeatGeek account.

A: If you have a balance on your AXS account, you can keep it there to use toward future non-Cavs secondary market sales, or have the remaining funds EFT to your bank account.

A: Absolutely! Your Cavs Ticket Representative’s information will be easily accessible via your account manager. For SeatGeek specific questions, you will also have excellent customer service with the SeatGeek team. You can easily reach them via the SeatGeek App.

A: Yes, you can access your digital tickets via the Cavs App championed by Westfield or the SeatGeek App, both of which are available on the App Store and Google Play.

A: You can use either the Cavs App championed by Westfield or SeatGeek App.

A: You'll be emailed instructions on December 4th on how to link your Cavs account to SeatGeek. It’s super easy!

A: Yes! Selling and transferring tickets is even easier with SeatGeek.

A: Transfers are available from desktop, mobile web, or the App. Screenshots are prohibited. You will have the ability to send transferred tickets to an email or mobile number.

A: Remember, as a Foundation and/or WGU Member, you can sell and transfer your tickets on SeatGeek without fees. SeatGeek is the official secondary market of the Cavs and will be able to provide the highest level of service to you.

A: For ease and usability, we recommend that you provide your credit card information as prompted when you first link your account.

A: Reach out to your Cavaliers Ticket Representative.

A: Not at all! You can use your AXS App to enter the event.

More Info on SeatGeek:

Why did the Cavaliers choose SeatGeek as their new ticketing provider?

  • The Cavaliers, Monsters, Charge and SeatGeek all share the same innovative mentality and prioritize the fan experience above all else. Together, we will continue to make attending games an even better experience.

Why did the Cavaliers choose SeatGeek as their new ticketing provider?

  • Ticketing made simple - From managing your tickets to attending a game, SeatGeek makes the whole process as easy as possible.
  • Consistent ticketing experience - Access your tickets from any device or platform, including Profile.cavs.com, SeatGeek.com, the Cleveland Cavaliers app or the SeatGeek app—it’s the same intuitive experience everywhere.
  • Two-tap Selling - Instantly post your tickets to SeatGeek for resale from your Account Manager.
  • More than just a ticket - With Rally, your “ticket” is more than just a ticket. It includes gameday information like Event Policies, Directions, Weather and more.
  • Online package purchases - Select your seats and purchase your packages online. You can even apply your existing account credit towards your online purchase.
  • Covid Conscious - If an event is being held at reduced capacity, fans can feel assured about their safety: only a full pod of tickets can be purchased, resale will be blocked unless the full pod is posted and Covid Event Policies can be displayed on the digital ticket.