Social Nav Bar Overrides - v2019
Global Sub Nav - v2019
Blank Spacer - 20px
We make it easier than ever to buy, share and sell tickets to every Cleveland Cavaliers, Cleveland Monsters and Canton Charge home game.
Q: How will my money transfer from my Cavs account toward the 20-21 season?
A: Any applicable payments will be converted into your account as credits to use towards purchasing ticket packages online or through your Cavs Ticket Representative.
Q: Is my Flash Seats AXS account still active?
A: Yes. To manage your Cavs account, however, you will need to create a SeatGeek account.
Q: How will my money transfer from my Flash Seats (AXS) account?
A: If you have a balance on your AXS account, you can keep it there to use toward future non-Cavs secondary market sales, or have the remaining funds EFT to your bank account.
Q: Will I still be connecting with my Cavs Ticket Representative for my ticketing needs?
A: Absolutely! Your Cavs Ticket Representative’s information will be easily accessible via your account manager. For SeatGeek specific questions, you will also have excellent customer service with the SeatGeek team. You can easily reach them via the SeatGeek App.
Q: Will I still have digital ticketing?
A: Yes, you can access your digital tickets via the Cavs App championed by Westfield or the SeatGeek App, both of which are available on the App Store and Google Play.
Q: Do I need the SeatGeek App to get into Rocket Mortgage FieldHouse?
A: You can use either the Cavs App championed by Westfield or SeatGeek App.
Q: Do I need to build a new account with SeatGeek or will my Cavs Ticket Representative build it for me?
A: You'll be emailed instructions on December 4th on how to link your Cavs account to SeatGeek. It’s super easy!
Q: Can I still re-sell my tickets if I can’t go to a game or event at Rocket Mortgage FieldHouse?
A: Yes! Selling and transferring tickets is even easier with SeatGeek.
Q: Can I still transfer my tickets via e-mail?
A: Transfers are available from desktop, mobile web, or the App. Screenshots are prohibited. You will have the ability to send transferred tickets to an email or mobile number.
Q: Can I still re-sell tickets on StubHub?
A: Remember, as a Foundation and/or WGU Member, you can sell and transfer your tickets on SeatGeek without fees. SeatGeek is the official secondary market of the Cavs and will be able to provide the highest level of service to you.
Q: Does my credit card still work or do I need to submit a new one?
A: For ease and usability, we recommend that you provide your credit card information as prompted when you first link your account.
Q: If I have questions about this transition to SeatGeek, who should I communicate with?
A: Reach out to your Cavaliers Ticket Representative.
Q: If I have tickets to a previously scheduled event, do I need to do anything?
A: Not at all! You can use your AXS App to enter the event.
Why did the Cavaliers choose SeatGeek as their new ticketing provider?
What benefits does using SeatGeek offer?