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>> Chicago Bulls Mission Statement | General Information | UnitedCenter.com

The National Basketball Association, Chicago Bulls, and the United Center are committed to creating a safe, comfortable, and enjoyable sports & entertainment experience. NBA fans have a right to expect an environment where:

-- Players will respect and appreciate each and every fan.

-- Guests will be treated in a consistent, professional and courteous manner by all arena and team personnel.

-- Guests will enjoy the basketball experience free from disruptive behavior, including foul or abusive language or obscene gestures.

-- Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.

-- Guests will sit only in their ticketed seats and show their tickets when requested.

-- Guests will not engage in fighting, throwing objects or attempting to enter the court, and those who engage in any of these actions will immediately be ejected from the game.

-- Guests will smoke in designated smoking areas only.

-- There will not be any obscene or indecent messages on signs or clothing.

-- Guests will comply with requests from arena staff regarding arena operations and emergency response procedures.

The arena staff has been trained to intervene where necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest usher, security guard or guest services staff member. Guests who choose not to adhere to these provisions will be subject to ejection without refund and revocation of season tickets and may also be in violation of city ordinances resulting in possible arrest and prosecution.

The National Basketball Association, Chicago Bulls and United Center thank you for adhering to the provisions of the NBA Fan Code of Conduct.


To ensure a safe and enjoyable environment for all guests, the United Center offers a program called “Fan Assist.”

If you observe inappropriate behavior near your seats—obscene language, drunkenness, fighting, smoking, etc.—please alert United Center security by texting: ucassist (space) followed by the section and row where the problem is occurring, and a brief description of the issue to 69050. Your phone number and identity will remain strictly confidential.

Stated more simply: text ucassist with the section, row and issue to 69050.

Sample message: ucassist Section 123, row 4, two men wearing hats are using obscene language. Then send that message to 69050. (Very important: your message must include one space after the word ucassist.)

Once your text has been sent, you will receive a bounce-back message confirming receipt. United Center security personnel will then respond to your location to issue the appropriate warning(s). If the problem continues, security will take further action, which may include removing the unruly fan(s) from the building.

We want your experience to be as enjoyable as possible, so if you observe any offensive behavior on game night, we encourage you to take advantage of Fan Assist.

Participation in this service is free of charge but standard carrier text messaging and data charges will apply. To quit, text STOP to 69050.


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