Know Before You Go

The Milwaukee Bucks and Fiserv Forum are committed to providing the safest environment for our employees and guests. We are continuously monitoring the spread of COVID-19 at a national, state and local level, while adhering to all local health department rules in our evaluation of work and event protocols based on the most current situation. Please review the information below carefully before attending an event at Fiserv Forum.

Complete your Health Survey

To prevent the spread of COVID-19 and reduce the risk of exposure to other fans, please complete our health screening questionnaire on the day of your event. Fans will be asked to display screening results to security staff upon entry into Fiserv Forum. The Health Survey can be found in the Bucks App by navigating to the “Tickets” menu and tapping on "My Tickets". If you're not feeling well, we ask that you please stay home.

Mobile Tickets

Ensure quick and easy entry to Fiserv Forum by downloading the Bucks App prior to your arrival and having your tickets ready to scan. Please reference our Mobile Ticket Guide for more information on how to access and manage your tickets.

Know Your Entry Time

To ensure the safety of our fans, we have implemented a timed entry system. All ticket holders with seats located outside of the Testing Zone must arrive within an allocated 20-minute time slot, or will have to wait until the next available opportunity for entry to Fiserv Forum. The assigned Entry Group will be displayed on all tickets and at point of purchase. Find your entry time using our Entry Guide.

New Bag Policy

With the exception of medical or diaper bags, bags and purses are no longer permitted inside Fiserv Forum. Guests entering Fiserv Forum are limited to a wallet no larger than 4”x6”x1”

Health & Safety Guidelines

Please review our Health and Safety Policies and Event Ticket Terms and Conditions carefully before attending an event at Fiserv Forum. Additional information can be found in our Frequently Asked Questions guide.

Remain Seated

  • Fans must remain seated at all times while in their seats (other than standing for the national anthem)

  • All food and drink must be consumed in your ticketed seat

Face Mask Requirement

  • All guests ages 2 and older must wear a mask

  • Guests may remove their masks while actively eating or drinking in a fixed, seated location

  • Face shields or scarves may not be worn in place of a face mask, but may be worn in addition to a face mask

  • Bandanas, gaiters, costume masks, face coverings with vents and face coverings with only a single layer of fabric are not permitted

Maintain Physical Distancing

  • We have created lines inside and outside the arena with social distancing signage and markings for guests to observe in order to maintain a safe distance at all times

  • Tickets will be sold in pods so that you may sit with members of the party that came with you, while maintaining physical distancing from other guests at Fiserv Forum

  • Congregating with anyone outside of your party will be actively discouraged by Fiserv Forum staff and related signage

In-Seat Mobile Ordering

  • Place your food and beverage orders with our completely contactless ordering experience in the Bucks App and at our new self-serve kiosks

  • Fans will be notified via text message when their order is ready to be picked up at a designated cubby to complete the contactless experience


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