Season Ticket Card Terms and Conditions


HOW TO USE YOUR CARD

Using your season-ticket card to enter Verizon Center is simple and easy. Follow the steps below.

Step 1 When you arrive at the game, go directly to any entry point at Verizon Center.

Step 2

Present your season-ticket card to the Verizon Center attendant. The attendant will swipe your card to validate your account and present you with a seat locator tab for each valid ticket stored on the card for that game.
Step 3 Use the seat locator tab(s) to access your seats.



MY WIZARDS ACCOUNT MANAGER

You have 24-hour access to managing your tickets online at My Wizards Account Manager. Simply log on using your account number/email and your password. Using My Wizards Account Manager, you can print tickets from your home or office, forward tickets to family/friends/clients, or sell them using Ticketmaster TicketExchange. Log on to My Wizards Account Manager to see all of your ticket management tools in one place. If you don’t know your password or need any assistance with the process, your dedicated guest services specialist can help answer all of your questions or handle requests.







Season-Ticket Card Terms and Conditions


DIGITAL SEASON TICKET CARD FAQ’S


1. HOW DO I USE IT?
Use your season-ticket card just like you would a normal ticket. Present your card to the ticket taker when you arrive at Verizon Center and they will swipe it. You will receive a seat locator tab with detailed seat information for each location on your account. You can then enter the building as normal with your guests.


2. WHAT IF I WANT TO GIVE TICKETS TO FRIENDS/FAMILY AHEAD OF TIME?
Your guests will require their own ticket to enter Verizon Center. Prior to the game you can forward their seats to them by logging on to your account at My Wizards Account Manager. The recipient will be able to print the electronic ticket at home.


3. IS THERE A COST TO FORWARD OR REPRINT A TICKET?
No, it’s free! Wizards season-ticket holders can forward and reprint their season tickets free of charge using My Wizards Account Manager.


4. WHAT HAPPENS IF I LOSE MY CARD OR IT GETS STOLEN?
If your season-ticket card is lost or gets stolen please contact your guest services specialist immediately. Your card will be deactivated and will no longer be able to gain entry to Verizon Center. A replacement card will be re-issued for you to use the remainder of the season.


5. I USE MY TICKETS FOR BUSINESS, FOR CLIENTS AND EMPLOYEE INCENTIVES. HOW WILL I GIVE THEM MY TICKETS?
Just login to your account at My Wizards Account Manager and select ticket forwarding. This is a secure way to deliver your tickets by emailing them to your client or employee without anyone leaving their office.


6. I SPLIT TICKETS WITH MY PARTNERS. HOW DOES IT WORK IF I ONLY HAVE ONE CARD FOR ALL OF MY SEATS?
If you are a full season ticket holder in which you receive the same seat locations each game your tickets will be pre-loaded onto your own personalized Digital Ticket Card. It is the responsibility of the primary account holder to determine how the cards and or tickets are distributed among your group. Through My Wizards Account you will be able to transfer your tickets to your share partners for free. Once your share partners access the tickets they will be able to the print the tickets you forward to them. Or, if you prefer, you can bring the tickets for the games assigned to your share partner from the My Wizards Account management tool by forwarding the appropriate tickets to your personal email address, printing them and the delivering them directly to your share partners.


7. WHAT IF I WANT TO SELL MY TICKETS FOR A PARTICULAR GAME?
You can list your ticket for sale through NBATickets.com Resale Marketplace as normal. Once the system is made available, you can access NBATickets.com Resale Marketplace via your online My Wizards Account Manager. Feel free to contact your guest services specialist with any questions regarding selling your tickets.


8. WHAT IF I HAVE A TICKET FOR A PREMIUM SEATING AREA?
Our premium seating areas include our VIP seats, Acela Club seats, and Acela Ledge Seats. If you have seats in any of these areas, you’ll receive a card to use exclusively for them, and will continue to receive the benefits that come with these seating areas. Any additional 100/400 general seats that you have will be stored on a separate card.


9. CAN I FORWARD ALL OF MY TICKETS IF MY ACCOUNT IS NOT PAID IN FULL?
Yes. Your entire ticket package is available on line at My Wizards Account.


10. IS THERE ANY WAY TO FORWARD MORE THAN ONE GAME AT A TIME?
Yes! You can now forward, print, or transfer your tickets to a card for as many games at a time as you’d like. Simply scroll through the monthly calendar view to select the game(s) and seat(s), or click “advanced options” at the top of the calendar for quick access.


11. MY GUESTS AND I WILL BE ARRIVING AT VERIZON CENTER SEPARATELY. CAN I FORWARD OR PRINT ONLY SOME OF MY TICKETS FOR A PARTICULAR GAME AND LEAVE THE REST ON MY WIZARDS DIGITAL TICKET CARD?
Yes. Simply check the box next to the seats that you would like to forward or print and continue through the process on My Wizards Account. All unchecked seats will remain on the digital ticket card for the game your are managing.





Season-Ticket Card Terms and Conditions


PRINT YOUR TICKETS

Step 1 Select “Manage My Tickets”

Step 2 Utilize either the calendar view or the list view to see your upcoming events

Step 3 Choose the game you’d like to manage, and click on “print tickets” in the select an action dropdown

Step 4 Click on the tickets you want to print and click the “done” button

Step 5 The tickets you’ve selected are now stored in your queue in the upper right. You can now select additional games or seats or continue the process of printing your tickets

Step 6 Your tickets will now open as PDF to either be printed immediately, or saved for later printing You will receive an email confirming that you have printed your tickets


FORWARD YOUR TICKETS

Step 1 Utilize either the calendar view or the list view to see your upcoming events

Step 2 Select the appropriate game

Step 3 Choose the game you’d like to manage, and click on “transfer tickets” in the select an action dropdown

Step 4 Click on the tickets you want to transfer and click the “done” button

Step 5 The tickets you’ve selected are now stored in your queue in the upper right. You can now select additional games

Step 6 Enter your recipient’s information, and click “Add”. Your recipient is now stored in your contacts, and you can select them for your ticket transfer

Step 7 Confirm your email reminder and price options, and click “next step”

Step 8 Confirm all your transfer details and click “complete transfer”

You will receive an email confirming that you have forwarded your tickets.


TRANSFER YOUR TICKETS TO PAPERLESS

Step 1 Select “Manage My Tickets”

Step 2 Utilize either the calendar view or the list view to see your upcoming events

Step 3 Choose the game you’d like to manage, and click on “Transfer tickets to card” in the select an action dropdown

Step 4 Click on the tickets you want to transfer to a card and click the “done” button

Step 5 The tickets you’ve selected are now stored in your queue in the upper right. You can now select additional games or seats or continue the process of transferring your tickets to a card

Step 6 Choose to send your tickets to a single card or multiple cards

Step 7 Use either an existing credit card, or enter a new credit card to utilize

Step 8 Click the “complete transfer” button to finish transferring your tickets to your card

You will receive an email confirming that you have transferred tickets to your card


SELL YOUR TICKETS

Step 1 Select “Manage My Tickets”

Step 2 Select the appropriate game

Step 3 Choose the seats you want to sell

Step 4 Click “Sell”

Step 5 You’ll be directed to the NBATickets.com Resale Marketplace

Step 6 If this is your first time selling for the 2012-13 season, you will need to create a new account in the Resale Marketplace. All subsequent visits will be auto-logged in.

Step 7 Under Set Your Price, choose one of the three selling options, enter your selling price and expiration date, and click Continue (you can repost immediately if your tickets don’t sell by the expiration date).

Step 8 Enter your billing information (you only have to do this once), choose Direct Deposit for cash payment or Seller Credit for your season ticket account, and click “Continue.”

Step 9 Click “List My Tickets” and you’re done! Keep the confirmation and edit your listing any time.

Your tickets are now for sale on the NBATickets.com Resale Marketplace. And when someone buys them, you get automatic account credit or direct deposit into your bank account, worry free!

NBATickets.com Resale Market





Season-Ticket Card Terms and Conditions


DONATING TICKETS TO CHARITY





HOW TO PRINT YOUR TICKETS



RECEIVING FORWARDED TICKETS




TRANSFERRING YOUR TICKETS TO A CARD



TRANSFERRING TICKETS TO A FRIEND




CANCELING FORWARDED TICKETS

Season Ticket Card Terms and Conditions