Season Ticket Holder F.A.Q.
Frequently Asked Questions:
Many of our fans ask similar questions or have the same concerns about ticketing, parking, seating and accessibility. We’ve tried to address many of the frequently asked questions in this section of the guide. If you have additional questions or concerns, please feel free to call our Guest Relations Department at 206-283-DUNK (3865).
Q: What is the relationship between the Sonics and Ticketmaster?
A: Ticketmaster is an independent ticketing agent that sells single game tickets on behalf of the Sonics at several retail outlets, by phone and online. The Sonics receive no benefits from ticket surcharges assessed on tickets purchased through Ticketmaster outlets or by phone.
Individual game tickets are available without a surcharge at the Sonics & Storm Team Shop, and the Ticketmaster Box Office at KeyArena on the West side of the building. The Sonics office does not sell individual game tickets other than to our Full Season Ticket Holders.
To purchase tickets by telephone, call Ticketmaster at 206-628-0888 or at 1-800-4NBA-TIX, or go online to www.ticketmaster.com. Full Season Ticket Holders may purchase additional single game tickets by calling Guest Relations at 206-283-DUNK (3865).
Q: What can I do if my tickets are lost or stolen?
A: Due to the new bar coding technology on tickets, we are able to provide a replacement ticket to the Season Ticket Holder of Record, or to an account share partner who has been designated to receive that benefit by the Season Ticket Holder. Upon verification of the account holder, a ticket will be reprinted that will supersede the original ticket. Replacement tickets can be picked up on the night of each game at Will Call. In the case of stolen tickets, it is highly recommended that you file a police report with the police agency in the city where your tickets were stolen.
Q: How can I purchase additional season tickets?
A: You may purchase additional season tickets under your current priority number, subject to the terms listed under the Full Season Ticket Benefits section of this guide. Additional seat locations will be established during the renewal and seat relocation process for current Season Ticket Holders, prior to seating of first-year Season Ticket Holders.
Q: How can I change the name on my season ticket account?
A: Season ticket rights and ownership are non-transferable. This is to protect the integrity of the priority number system. There are rare exceptions to this as described in the account ownership section of the Sonics Code of Conduct.
Q: Why do I see different people in the seats next to me each game? I thought that they were held by Season Ticket Holders.
A: Chances are the seats are held by Season Ticket Holders. Many season tickets are held by companies who use the tickets for employee recognition, client entertainment or other business purposes. Many individual Season Ticket Holders share their tickets with family, friends or co-workers. While you may see new faces sitting next to you, be assured the priority number system has not been circumvented.
Q: I’ve been a ticket package holder for a number of years and each year my seat location gets worse instead of better. Why?
A: Each season, we seat all of our returning Full Season Ticket Holders and all of our new Full Season Ticket Holders prior to seating any package holders. As the popularity of NBA games has increased, so has the number of people who want to purchase full season tickets. Unfortunately, this means that our package holders move farther back in seating. We suggest you ask other package holders around you to join with you to share full season tickets. That way, you can get better seats year after year in addition to guaranteed playoff tickets and other great benefits.
Q: I was told my seats are in a media relocation area. What does that mean?
A: The NBA requires each team to accommodate extra media personnel during the playoffs. Therefore, when the Sonics play in to the playoffs, it may be necessary to relocate ticket holders from their regular season seats in order to accommodate the extra media from around the world who cover the NBA postseason. Displaced ticket holders are relocated to seats that are as comparable as we have, within their same price range, prior to the upgrade process. Because our seating is limited to seats other Season Ticket Holders choose not to renew for the playoffs, exactly equivalent seats are rarely available.
Q: Do the Sonics provide parking for fans?
A: Some levels of premium seating do come with parking in the First Avenue North garage or in Lot 2 on Fifth Avenue North. Additional parking passes, over and above the parking mandated under the premium seat license, are not available for purchase. There are many other parking lots within easy walking distance of KeyArena.
Q: What is the Sonics policy if I want to bring my child to a game?
A: If your child has not yet reached his or her second birthday, a specific ticket is not needed for him or her to access KeyArena Your child can sit on your lap to watch the game, provided he or she does not interfere with other ticket holders’ enjoyment of the game. If your child has reached his or her second birthday, you must buy your child a ticket to access KeyArena.
Q: How are contestants selected for on-court promotions?
A: Most contestants are selected by Sonics staff from fans on the concourses within the first 45-60 minutes after doors open. This is also true for “lucky seat” promotions, since we need to be sure someone is occupying the seat that is selected. Some are promotions by our sponsors through retail locations or radio stations.
Q: What if I have other questions?
A: Call our Guest Relations Department at 206-283-DUNK (3865) or stop by the Fan Information Booth in the southwest corner of KeyArena during a game. We will try to answer any questions you may have.
Thank you for your support of the Sonics!
