The Oklahoma City Thunder Ticket Office is seeking a highly motivated and outgoing person for a part- time position to assist in the day-to-day ticket office operations. You will work closely with the ticket operations and guest relations staff while being surrounded by the best fans in the NBA.

Essential Duties and Responsibilities:

  • Answer in-bound phones with the highest level of courtesy and accurately answer guests’ inquiries
  • Assist in resolving guest conflicts and complaints
  • Greet guests as they approach the box office, answer questions and direct guests to appropriate
  • Provide support for other ticket office related tasks such as filing, mailing, answering emails, etc.
  • Must stay current on all events scheduled at the Chesapeake Energy Arena
  • Assist in daily box office setup and breakdown
  • Maintain and stock supplies for the box office windows on game days
  • Maintain a well-organized, clean work area and assist in daily up-keep and maintenance of all box
    office equipment
  • Become knowledgeable in pricing, discounts, promotions and Thunder policies and procedures
  • Process multiple forms of payment including cash and balance to all payment receipts nightly
  • Exhibit good judgment and decision-making skills
  • Maintain good attendance and punctuality
  • Other duties as assigned

Qualifications and Requirements:

  • Must be at least 18 years old
  • High School diploma required; some college experience preferred
  • Computerized ticketing experience with Archtics and/or Ticketmaster Host system a plus
  • Strong and rapid comprehension of basic mathematics
  • Should have prior cash handling experience
  • Ability to learn and retain a large amount of team and arena information
  • Must be able to work in a fast paced customer service environment
  • Proficiency in Microsoft Office products (Excel, Word, Outlook, etc.)
  • Be able to work a flexible schedule including nights, weekends, and holidays

This is a part-time, non-exempt position reporting to the Ticket Operations Coordinator.

Quailified Candidates should send a resume and cover letter detailing interest to:

Human Resources Oklahoma City Thunder
208 Thunder Drive Oklahoma City, OK 73102
Fax: (405) 208-4777

Please reference the Job Title in your correspondence.