Job Posting - Ticket Office Representative

The Oklahoma City Thunder Ticket Office is seeking a highly motivated and outgoing person for a part-time position to assist in the day-to-day ticket office operations. You will work closely with the Ticket Operations and Guest Relations staff while being surrounded by the best fans in the NBA.

Essential Duties and Responsibilities:
• Answer inbound phones with the highest level of courtesy and accurately answer guests’ inquiries
• Assist in resolving guest conflicts and complaints
• Greet guests as they approach the box office, answer questions and direct guests to appropriate
• Provide support for other ticket office related tasks such as filing, mailing, answering emails, etc.
• Must stay current on all events scheduled at the Chesapeake Energy Arena
• Assist in daily box office setup and breakdown
• Maintain and stock supplies for the box office windows on game days
• Maintain a well-organized, clean work area and assist in daily upkeep and maintenance of all box
office equipment
• Become knowledgeable in pricing, discounts, promotions and Thunder policies and procedures
• Process multiple forms of payment including cash and balance to all payment receipts nightly
• Exhibit good judgment and decision-making skills
• Maintain good attendance and punctuality
• Other duties as assigned

Qualifications and Requirements:
• Must be at least 18 years old
• High School diploma required; some college experience preferred
• Computerized ticketing experience with Archtics and/or Ticketmaster Host system a plus
• Strong and rapid comprehension of basic mathematics
• Should have prior cash handling experience
• Ability to learn and retain a large amount of team and arena information
• Must be able to work in a fast paced customer service environment
• Proficiency in Microsoft Office products (Excel, Word, Outlook, etc.)
• Be able to work a flexible schedule, including nights, weekends, and holidays

This is a part-time, non-exempt position reporting to the Ticket Operations Coordinator.
Qualified candidates should send a resume and cover letter detailing interest to:

Human Resources
Oklahoma City Thunder
211 N. Robinson Ave, Suite 300
Oklahoma City, OK 73102
Fax: (405) 208-4777

Please reference the Job Title in your correspondence.