The Guest Relations Training Coordinator performs a key role supporting the Guest Relations department vision “to be the most fan-centric organization in professional sports.” This position will contribute to maintaining a fully integrated service strategy throughout the Thunder organization and with our business alliance partners by fulfilling our goal of creating repeat Guests profitably. The primary functions of this position are to manage the “CLICK! With Your Guests” customer service training program and respond to feedback received through our various fan survey platforms.

Essential Duties and Responsibilities:
• Manage “CLICK! With Your Guests” customer service training program

o Coordinate training schedule, room arrangements and catering
o Assist with content creation, organization and delivery
o Manage setup and inventory of training equipment and supplies
• Read and respond to all survey feedback gathered through our various fan survey platforms
o Categorize qualitative feedback into monthly survey feedback reports
o Oversee the development and distribution of an annual trending report to include fan communiqués received via additional fan feedback channels
o Relay feedback to appropriate internal departments/staff and business alliances
• Fulfill fan pack requests and maintain a distribution tracking log
• Act as primary liaison for TriCorps Security and provide temporary coverage when needed
• Work closely with Thunder business alliances to enhance the business partnership and ensure quality Guest Care for Thunder fans

• With the assistance of Chesapeake Energy Arena operations staff, manage building checklist and coordinate monthly meeting

• Submit and manage project design requests with assistance of Marketing department
• Procurement, inventory and distribution of Thunder staff uniforms
• Oversee and maintain all department storage spaces and inventory
• Maintain good attendance and punctuality
• Assist other departments and perform other duties as assigned

Qualifications and Requirements:
• Bachelor’s degree required
• Minimum two years of customer-service experience
• Experience creating and teaching/delivering customer service focused trainings preferred
• Self motivated with the ability to work independently while maintaining a positive attitude

• Highly organized, detail-oriented and possess a strong work ethic
• Polished communication skills, both oral and written
• Proficient in Microsoft Office

• Strong problem-solving and creative skill set
• Ability to lift 75+ lbs

• Familiarity with the setup and operation of audio/visual equipment
• Able to work a flexible schedule to include nights and/or weekends
• Genuinely passionate about caring for colleagues and Guests

This is a full-time, non-exempt position reporting to the Manager, Guest Relations.

Qualified candidates should send a resume and cover letter detailing interest to:
Human Resources
Oklahoma City Thunder

100 W. Reno Ave.

Oklahoma City, OK 73102
Fax: (405) 208-4777

Please reference the Job Title in your correspondence.

*The Professional Basketball Club, LLC is an Equal Opportunity Employer*