Now Hiring: Guest Service Representative

Posted: Jan. 9, 2013

Sports & Entertainment Services (SES) is the management company for the facilities that host the following teams: Phoenix Suns, Phoenix Mercury, Arizona Diamondbacks & Arizona Rattlers.

The SES Guest Services department is currently hiring Guest Service Representatives to handle all aspects of customer service for events at Chase Field & US Airways Center.

Essential duties and responsibilities:

  • Consistently provides an arena experience that exceeds guests’ expectations by using good judgment and common sense without compromising facility safety and security
  • Serves as an information specialist and responds appropriately to guest comments, questions and requests
  • Provides guests with directions to seating areas, restrooms, concession stands, novelty shops and other facility services and amenities
  • Enforces arena policies and procedures
  • Other duties and responsibilities as assigned

Required skills/qualifications:

  • At least two (2) years of customer service experience in a fast-paced, busy environment and able to handle a variety of customer demands and needs in a professional manner (highly preferred)
  • Available to work a variety of shifts including days, evenings, weekends and occasional holidays
  • Ability to read, understand and communicate US Airways Center policies and procedures or other information
  • Ability to walk/stand for long periods of time and climb stairs
  • Strong ability to work well with co-workers and supervisors in a team environment
  • Friendly, outgoing personality
  • Maintain a neat, professional appearance as outlined by the Phoenix Suns organization
  • Reliable transportation and ability to work in high elevations and enclosed spaces (elevators etc.)
  • Bi-lingual in English and Spanish is a plus

The typical report times during the week are between 4:00 pm and 6:00 pm and the starting pay rate is $8.00 per hour. If you're interested in working for a great company in an entertainment atmosphere we welcome you to apply.

Click here to apply online:

Sports & Entertainment Services is an Equal Opportunity Employer.