Now Hiring: Assistant Director, Ticket Sales

Posted: October 3, 2013

Info: Sports & Entertainment Services (SES) is the management company for the facilities that host the following teams: Phoenix Suns, Phoenix Mercury, Arizona Rattlers, and Arizona Diamondbacks. The US Airways Center ticket office is now hiring for a full-time, salaried Assistant Director, Ticket Operations.

Position Overview: Responsible for the generation and development of Marketing Partnership revenue for the Phoenix Suns, Phoenix Mercury, and Legends Entertainment District properties. Achieve both individual and departmental revenue goals through the sale of media, signage, promotions, digital, print, suites, tickets and all other Team marketing assets.

Essential Duties and Responsibilities:

  • Scheduling Part-time Staff
  • Hiring new part time TSR staff
  • On-going TSR training and coaching to produce only the highest levels of customer service
  • Payroll submission for Part-Time Staff
  • Ensure phone recorded greetings are up to date with accurate information
  • Production and presenting Performance Evaluations to part-time staff
  • Ensure TSR staff is equipped with materials and tools to succeed
  • Assist Director with assigned tasks
  • Ordering of office supplies
  • Assist with supervision during events (primarily Suns games) to ensure TSR staff is offering only the highest standards of customer service
  • Assist with issue/challenges at ticket windows during events and regular business hours

Required Skills/Qualifications:

  • Ability to work nontraditional schedule
  • Utilize Microsoft Office programs such as Excel and Word
  • Ability to remain calm in high stress environment
  • Ability to handle multiple challenges at once and prioritize
  • Ability to handle cash and balancing duties with minimal errors
  • Ability to perform functions utilizing the Ticketmaster Host and Archtics systems with accuracy
  • Cash handling experience
  • Ability to handle employee disciplinary action while keeping confidential
  • Ticketmaster Host and Archtics Experience
  • 3+ Years working in a ticketing management role
  • Microsoft office experience
  • Upbeat personality and high level communication skills

Preferred Qualifications

  • College Degree
  • Bi-lingual
  • Prior experience scheduling large staff

Please click on the following link to apply:

Suns Legacy Partners are an Equal Opportunity Employer. M/F/D/V