Suns News

Now Hiring: Account Experience Specialist

Posted: May 25, 2010

The Phoenix Suns Sales and Service Department is currently recruiting for an Account Experience Specialist to report to the Director of Account Experience.

Responsibilities include (but not limited to):

  • Conducting six personal contacts per year with each Account in your personal portfolio (contacts can consist of out-of-office appointments, in-arena tours, seat visits, invites to special VIP events, personalized letters, etc…)
  • Making a minimum of 40 out-bound calls a day
  • Staffing Account Experience headquarters at 40+ events annually
  • Providing outstanding service to all incoming customer emails, phone calls, faxes, etc…
  • Responsible for meeting and exceeding renewal goal set by the department
  • Utilizing CRM management system to track and report progress of relationships with all portfolio accounts
  • Growing personal account base through up selling and cross selling all US Airways Centers properties (Phoenix Suns and Phoenix Mercury)
  • Attending weekly meetings conducted by the Director of Account Experience
  • Qualifications:

    The ideal candidate will posses a burning desire to help set the standard for customer service departments through out the sports industry. Successful candidates will also display the highest levels of professionalism, pride, and work ethic. Strong communication skills, positive attitude, and an eagerness to learn are a must. Spanish bilingual skills, service and/or sales experience are all preferred. Bachelor’s degree is required and local candidates are strongly preferred.

    Interested and qualified candidates please fill out your profile as completely as possible as incomplete records will not be considered including a cover letter and salary requirements. To see how the hiring manager will view your application, click on "edit your information" and follow the instructions. Also, please note that you have one chance to fill in your cover letter information once you press "apply for this job."

    To apply online click here: http://nbateamjobs.teamworkonline.com/teamwork/r.cfm?i=29640

    The Phoenix Suns are an equal opportunity employer. M/F/D/V