Below are some Frequently Asked Questions about fan voting during any of the events comprising 2008 NBA All-Star Weekend (collectively, the “Event”), please read below, before you contact us.

General

  1. How do I vote?
  2. Who can vote?
  3. How long can I vote / When can I vote?
  4. How many times can I vote?
  5. Can I change my vote?
  6. How much does it cost to vote?
  7. How / When do I find out the results?
  8. I had problems voting. How do I get help?
  9. If I am opted into a subscription how do I opt out?
Text Message (SMS) Voting
  1. Can I vote by using my cell phone?
  2. Voting by Text Messaging on your wireless phone - What is Text Messaging/ SMS?
  3. How do I vote using Verizon Wireless Text Messaging?
  4. Who can vote using Wireless Text Messaging?
  5. How do I know my vote has been counted?
  6. How much does it cost to vote via text message?
  7. When I tried to text vote, my handset said 'message not sent' - why?

General

  1. How do I vote? You can text the keyword that’s promoted onscreen during any Event telecast to 38657 (DUNKS). Standard text messaging rates apply. Alternatively, you can log on to www.nba.com/allstar2008 to cast your vote. Listen to the telecast announcers to find out when the voting window opens and closes. Rules and procedures are subject to change at producer’s discretion without notice. SMS Voting Terms of Use
  2. Who can vote? People logging on from within the Continental US, Hawaii, Alaska, Puerto Rico, the U.S. Virgin Islands, Canada, and internationally can cast their vote via www.nba.com/allstar2008. Text message voting is only available within the Continental US, Hawaii, Alaska, and, if available, Rogers Wireless customers only in Canada. Text messaging is not available in Puerto Rico or the U.S. Virgin Islands.
  3. How long can I vote / When can I vote? Make sure to watch the entire show and listen to the announcers to find out when the voting window opens and closes. Outside of the announced times, the website will display a “voting closed” message and online vote attempts after the voting window will not count as a vote. If you are a wireless subscriber and try to text your vote outside of the valid vote window, your vote will also not count, although standard text messaging rates will apply to all messages sent.
  4. How many times can I vote? You can vote as many times as you would like within the voting window. Voting will be limited to conventional (i.e., manual) means of voting. The NBA and its contractors will have in place monitoring procedures designed to prevent individuals from unfairly influencing the outcome of the voting by generating significant blocks of votes using technical enhancements. The NBA reserves the right to remove any votes identified as being cast unfairly.
  5. Can I change my vote? No. Once you have submitted your vote, you cannot change the vote. However, you can always vote again.
  6. How much does it cost to vote? Voting on www.nba.com/allstar2008 is free except for any dial-up or Internet access charges you may incur. If you vote using Wireless Text Messaging, standard Text Messaging fees will apply. Please check your text message plan for exact costs.
  7. When / How do I find out the results? Make sure to watch the entire show to find out when the results will be revealed if you want to see how your vote affected the results!
  8. I had problems voting. How do I get help? If you have problems casting your vote or need more information on the voting, please send an e-mail message to info@telescope.tv or call 1-888-782-2180. You can also always text HELP to 38657 (DUNKS) for more information as well. NBA will endeavor to answer as many queries as possible but does not guarantee responses for all.
  9. If I am opted into a subscription how do I opt out? You are not opted into any subscription when you vote during the 2008 NBA All-Star Weekend. However, if you have opted into any of the NBA’s partners’ services, you can text STOP to the corresponding short code to be removed from that service.

Text Message (SMS) Voting

  1. Can I vote by using my cell phone? Yes, subscribers of all major wireless carriers, plus most secondary carriers within the Continental U.S., Hawaii, and Alaska, and Rogers Wireless customers in Canada (if available) can text their votes to 38657 (DUNKS). Standard Text Messaging fees will apply. Use only the keywords displayed during the broadcast.
  2. Voting by Wireless Text Messaging on your wireless phone - What is Text Messaging/ SMS? Text Messaging – sometimes known as SMS (short messaging service) - is a way of communicating short messages via your wireless phone. Most (but not all) handsets have this feature. Customers of participating wireless carriers can vote by text message using their wireless phone keypad to write the keyword displayed onscreen and sending it to 38657 (DUNKS).
  3. How do I vote using Wireless Text Messaging? To vote by text, watch NBA All-Star weekend, February 15th, 16th, and 17th and input the keyword promoted onscreen into a new text message on your cell phone and send this message 38657 (DUNKS). Make sure to pay attention to the broadcast to see when the voting windows will be open. Votes sent outside of the voting window will be invalid, and you will not receive a confirmation message. If done correctly, you will receive a text message confirming your first valid vote.
  4. Who can vote using Wireless Text Messaging? Text message voting is only available to customers of participating wireless carriers with two-way text messaging capable handsets. If you are a wireless customer and wish to check if your handset has two-way text messaging capability, go to your carrier’s website or your carrier’s wireless store.
  5. How do I know my vote has been counted? Your message will have been counted if you are a wireless subscriber from a participating carrier and you have sent a text vote during your valid voting window and you have received a confirmation message. You will receive only one text confirmation message, regardless of how many votes you text in for the competition.
  6. How much does it cost to vote via text message? The cost of voting for wireless subscribers varies depending on your Text Messaging Package. If you do not have a Text Messaging Package, Wireless Standard Text Messaging rates apply to messages sent and received. You will be charged for each message sent from and received by your wireless device, regardless of actual delivery and including invalid votes cast outside of the vote window.
  7. When I tried to vote, my handset said 'message not sent' - why? The Wireless Text Messaging network is designed to handle huge volumes of votes simultaneously, but there may be times when it will not be able to handle every message due to network congestion. When this happens, ‘message not sent’ will appear on your handset. Please be patient and try again later. And, don’t forget to vote within the voting window! If you live in Puerto Rico or the U.S. Virgin Islands, you will not be able to text message your vote. If the voting is available to fans in Canada, only Rogers customers will be able to participate. All fans will have the opportunity to vote via www.nba.com/allstar2008 .