Gate Times
Gate One opens ONE hour prior to tip off. Gate Two opens 2 hours prior to game time for fans with restaurant reservations and suite access.
Bringing a child to the game
Children who are 24 months or under do not need a ticket. If the child (who is 24 months or under) can sit on your lap and not obstruct the view for other ticket holders around you, they do not need a ticket.
Lost or stolen tickets 1) Ticket Forwarding
The quickest and easiest solution is to log onto your Account Manager and email your tickets to yourself or another party. You will be sent a PDF of your tickets which you can print and show at the gate.
**It is important to note that tickets on the online account manager cannot be re-sold or forwarded by e-mail within two hours of game time because gates at the Air Canada Centre have opened at that time. This is to minimize possible occurrences in which two different parties have access to the arena using the same tickets.
2) Will Call
The second option is to FAX your reprint request to our box office 416-359-9418. Please include your name, account number, day of the game, and the name of the person who will be picking up the tickets. The tickets will be available 2 hours prior to game time at Will Call. There is a $10.00 reprint charge per ticket and the fax MUST be signed by the Season Seat Holder on Account. Please note that our ticket office is not accessible by phone.
Parking
Air Canada Centre and Brookfield Place invite you to participate in a special parking offer exclusive to Toronto Raptors Season Seat Holders. Under the arrangement, you are entitled to park at Brookfield Place between 5:00 p.m. and 6:00 a.m. on any Air Canada Centre event nights at a discounted rate of $10.00*, during the 2009-10 regular season.
To participate in this exclusive offer, please use the following steps:
1) Click here and complete the attached application
2) IN PERSON - Bring the completed application, and proof of your season ticket purchase (ex.: your 2009-10 season seat renewal notice) to the Parking Management Office located on the P1 Level of 181 Bay Street. Please note it is recommended that you visit in person during regular business hours, to avoid a delay prior to game time.
BY FAX – Fax your completed application, and proof of your season ticket purchase to the Parking Management Office at (416) 777-4053. You will be notified by Brookfield Place Parking Management once your application has been processed.
3) You will be provided with an access card to scan each time you enter & exit the parking lot, and your assigned credit card will be automatically charged after each access card use.
Please note, this discounted rate is only available between the hours of 5:00p.m. and 6:00 a.m. on Air Canada Centre event nights during the 2009-2010 regular season. During all other times, the prevailing parking rates will apply as noted below. If you have any questions regarding parking, please contact the Brookfield Place Parking Management Office at (416) 777-6468. Thank you for considering Brookfield Place for all your parking needs.
Brookfield Place Regular Parking Rates
15 minutes or less $ 5.25
Daily Maximum (6:00am – 6:00pm) $30.00
Evening Rate (6:00pm – 6:00am) $10.00
Event Rate $20.00
As always, if you have any questions, please do not hesitate to contact a member of Your Service Team at 416-366-DUNK (3865).
Your Account Service Team
*subject to change
IN GAME
Posters & Signs
We love to see as much enthusiasm and support from the crowd as possible. Although fans are encouraged to cheer on the team and to be supportive, signs which obstruct other fans sightlines, or which contain inappropriate messages will not be permitted. All signs will be subject to inspection upon entry.
Bags, Strollers & Large Items
Any bags that are brought into Air Canada Centre are subject to inspection at the security guards discretion upon entry to the building. You may be asked to check larger items at our Fan Service Desk, located inside Gate 1.
Personal Messages on the Scoreboard
Are you looking to add that personal touch for a friend or family member at a Raptors game? If you would like to wish a Happy Birthday on our in house video board please contact Chris Cross at 416-815-5464.
AT HOME
Changing your contact information:
Communication is the key! If your contact information (address, phone number, and/or e-mail address) changes, please let us know!
You can update your Account Information by logging onto your Account Manager or by sending the information to us by fax at (416) 359-9198. Faxes should include the account number, new contact information and a signature from the season seat holder of record.
Donations:
If you are looking for a charitable donation from the Toronto Raptors please issue a formal letter from your organization stating your request. This can be faxed to 416-359-9213 and must include your charity id number, details if it is being used for an event and how proceeds are being used. The Raptors Foundation is able to donate to Ontario Charities only.
Ticket Forwarding & Donations:
This is a feature found in your online account manager which allows you to email yourself or another party your season tickets for any particular game. This is a convenient way to distribute tickets and reissue lost or stolen tickets. To donate tickets simply choose the option to forward your tickets to charity. Please note that only the season seat holder of record can be issued a charitable tax receipt.
Buying and Selling on Ticket Exchange
If you are unable to use your tickets to a game or are looking for additional tickets, check out Ticket Exchange, another great feature in your online account manager.
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Air Canada Centre and Brookfield Place invite you to participate in a special parking offer exclusive to Toronto Raptors Season Seat Holders. Under the arrangement, you are entitled to park at Brookfield Place between 5:00 p.m. and 6:00 a.m. on any Air Canada Centre event nights at a discounted rate of $10.00*, during the 2009-10 regular season.
