Frequently Asked Questions
Detroit Pistons Frequently Asked Questions
Palace Sports & Entertainment - 4 Championship Drive - Auburn Hills, MI 48326 - (248) 377-0100
Have a question for the Detroit Pistons? Take a look at our Frequently Asked Questions (FAQ). If you don't get an answer there, send an e-mail to the Pistons. (Due to the large number of e-mails we receive, we can not respond to questions already answered on the Frequently Asked Questions page). The e-mail address you provide will be used only to respond to a specific request or to acknowledge receipt of your question or comment.
TICKET INFORMATION
How do I get Pistons tickets?
Please call one of our sales representatives at (248) 377-0100 or click here for more information.
How can I buy tickets to individual games?
Individual game tickets will go on sale Saturday, October 9th at 1:00 p.m. and will be available for purchase online by clicking here or through the box office at The Palace of Auburn Hills and TicketMaster outlets. Tickets will also available for purchase over the phone through TicketMaster (248) 645-6666 and The Palace Box Office (248) 377-0100.
What are the Palace Box Office hours?
Non-event days:
Monday through Friday - 9 a.m. to 6 p.m.
Saturday - 9 a.m. to 4 p.m.
Sunday - Closed.
Event days:
Monday through Sunday - 9 a.m. to 30 minutes after the event.
How can I organize a group outing?
Booking your group is easy. Simply gather 15 or more friends, family members, co-workers, customers, or members of your organization, pick a game, give us a call at (248) 371-2055 and we will help you with the rest! Click here for more information.
How can my basketball team play on the Pistons floor before a Pistons game?
You can have 1 1/2 hours of court time prior to a Pistons game for your youth group, basketball team, employees, etc. to experience the excitement of playing on The Palace floor. Click here or call (248) 371-2055 for more information.
DONATIONS & PLAYER APPEARANCES
How can my non-profit organization request donation items and player appearances from the Detroit Pistons?
This following policy applies for all requests for player appearances as well as any donation requests such as tickets, prizes, giveaways, auction and raffle items:
All requests or proposals must be submitted in writing on the school’s or organization’s letterhead at least 6 weeks prior to the event
The Pistons provide fundraising resources to help raise funds for non-profit, tax-exempt 501(c)(3) organizations in the state of Michigan each season.
The Pistons Community Relations Department will make every effort to process your request within 1-2 weeks prior to your event. All decisions made by the Pistons Community Relations Department are final
Community Relations Hotline (248) 377-8472
How can I get Hooper or Automotion to make an appearance for my event?
To have Hooper or Automotion make an appearance for you, please call (248) 377-0100.
PLAYERS AND COACHES INFORMATION
How do I send fan mail to Pistons players and coaches?
Send all fan mail to:
Detroit Pistons
Palace of Auburn Hills
4 Championship Drive
Auburn Hills MI 48326
How can I e-mail Pistons players and coaching staff?
Detroit Pistons players and coaches can be e-mailed at feedback@palacenet.com.
Where can I find a face mask similar to the one Richard Hamilton wore during the 2003-04 season?
For custom-made protective masks, Pistons trainer Mike Abdenour suggests contacting:
Michigan Hand & Sports Rehabilitation Centers
Jerry McHale, Certified Orthotist - Orthotics Department Manager
11012 13 Mile Rd., Suite 200
Warren, MI 48093
586-573-8890
Fax: 586-573-2706
www.michiganhandsportsrehab.com
NATIONAL ANTHEM
How can I sing the National Anthem at a Pistons game?
To be considered to sing the National Anthem, we require a tape, CD, or video of you performing the National Anthem. No other songs will be accepted. Please send materials to:
Palace Sports & Entertainment
RE: National Anthem
Palace of Auburn Hills
4 Championship Drive
Auburn Hills, MI 48326
BIRTHDAY ANNOUNCEMENTS
How can I have my birthday announced at a Pistons game?
We require a $50.00 donation* to the Pistons Palace Foundation. The Pistons Palace Foundation, the philanthropic arm of the Pistons makes grants to activities that focus on the needs of youths, particularly those that are mentally, physically and economically challenged. Please include the name of the birthday person and the date you would like it announced on Palacevision. Requests must be received at least one week in advance. Any other questions please contact feedback@palacenet.com
OR
Please send to:
Palace Sports & Entertainment
RE: Birthday Requests
4 Championship Drive
Auburn Hills, MI 48326
*Credit card payments not accepted.
THE PALACE OF AUBURN HILLS
How do I get to The Palace of Auburn Hills?
Click here for directions and parking information for The Palace of Auburn Hills
Where can I find a seating chart of The Palace of Auburn Hills?
A seating chart with ticket prices can be found by clicking here.
Are cameras allowed in The Palace for Pistons games?
You are more than welcome to bring in a camera to the Pistons games, however the NBA does prohibit the use of a video camera at NBA games.
How many seats are in The Palace for a Pistons game?
The capacity of The Palace for a Pistons game is 22,076.
What phone number can I call with general questions?
The general sales and information line is (248) 377-0100.
How can I take a tour of The Palace of Auburn Hills?
To arrange a tour and for more information, call (248) 377-8240.
What are the dining options at The Palace of Auburn Hills?
The Palace Grille
The Palace Grille is the ideal place to begin your exciting night of entertainment before any concert or sporting event at The Palace of Auburn Hills. The Palace Grille is open before all major events at The Palace of Auburn Hills. Located inside of The Palace on the Club level near the East Entrance. The Palace Grille is easily accessible and only minutes away from any suite or seat in The Palace. Reservations are recommended for the Palace Grille, please call (248) 377-8454.
The Terrace Club
Experience the sights and sounds of The Palace of Auburn Hills at the Terrace Club before heading off to any event. Located in the heart of the action easy access above the East Entrance on the concourse level, the contemporary design and smoke-free environment of the Terrace Club is the ultimate place to host a distinctive dining experience. The Terrace Club also features a full-service bar, which remains open throughout most of the events and is home to WWJ's 'Pistons Perspective' after all home Pistons games. Dinner reservations are recommended for all events, please call (248) 377-8454 to make your reservation.
The Palace Club
The Palace Club is an extraordinary place to host your private function before or after any event at The Palace of Auburn Hills. Our banquet coordinator can assist you in planning an unforgettable event for you and your guests in the elegant setting of the Palace Club. For more information on our banquet facilities please call (248) 377-8710
Suite Catering
Enjoy the lavish catering and professional service available to you in your luxurious suite at The Palace of Auburn Hills. Featuring an all-encompassing menu certain to please all suite guests attending any event at The Palace from prime-rib of beef to chicken tenders and baby-back ribs. Our suite menu also provides a selection of menu items prepared with little or no added fat they are designated by a heart symbol throughout the menu. The Suite Sensations menu offers a full selection of alcoholic and non-alcoholic beverages including an extensive wine selection to be ordered nightly or set-up on our par-bar ordering system.
Palace Concessions
Palace concessions provides a traditional fare menu consisting of hot dogs, nachos, popcorn, jumbo soft pretzels and more. Also served are specialty food items including Domino's pizza, hot wings and breadsticks, BBQ pork sandwiches and chicken caesar and southwestern wraps. In additon to food, Palace Concessions also serves a variety of import and domestic bottled beers, margaritas, frozen daiquiris and a variety of wines and liquors.
PISTONS MERCHANDISE
Where can I buy Pistons merchandise?
Pistons merchandise can be purchased online at www.palacelockerroomstore.com or at one of the Palace Locker Room store locations:
Also visit the new Pistons Locker Room, located at the Pistons Hoop City Grille in Southfield.
Star Theatres Southfield Complex
25333 W. 12 Mile Rd.
Southfield, MI 48034
TV/RADIO BROADCAST
On what television stations are the Pistons games broadcast?
The Detroit Pistons announced that WDWB-TV Channel 20, Detroit, WDIV-TV 4 and FSN Detroit will televise a combined 72 of the team’s 82 regular-season games during the 2004-05 NBA season. The two networks will also combine to air six of the club’s eight preseason games. Including four exclusive ABC telecasts and six Turner Sports exclusive telecasts as part of the NBA’s national television schedule, all 82 regular-season games will be available on television.
Broadcast schedules may vary for each viewing area. Please check with your local station listed above for details. Full Broadcast Schedule
On what radio station are the Pistons games broadcast?
All Pistons games are locally brodcasted on Flagship Radio Station: WDFN Sports Radio 1130 - The Fan
Other Radio Broadcasts:
Kalamazoo - WKLZ AM 1470
Greenville - WSCG AM 1380
Jackson - WIBM AM 1450
Port Huron - WPHM AM 1380
Holt (Lansing) - WQTX FM 92.7
Grand Rapids - WBBL AM 1340
Ann Arbor - WTKA AM 1050
Battle Creek - WBCK AM 930
Broadcast schedules may vary for each viewing area. Please check with your local station listed above for details.
YOUTH BASKETBALL CAMP
How can I find out about Pistons youth basketball camps?
The Pistons offer the Pistons Partner Program and the Training Camp Tour, offering a variety of youth programs. For more information on either program contact JW Ruff, Basketball Camp/Clinic Coordinator at (248) 377-8653.
Still can't find what you need? Contact us!
Have a question for the Detroit Pistons? Take a look at our Frequently Asked Questions (FAQ). If you don't get an answer there, send an e-mail to the Pistons. (Due to the large number of e-mails we receive, we can not respond to questions already answered on the Frequently Asked Questions page). The e-mail address you provide will be used only to respond to a specific request or to acknowledge receipt of your question or comment.
TICKET INFORMATION
How do I get Pistons tickets?
Please call one of our sales representatives at (248) 377-0100 or click here for more information.
How can I buy tickets to individual games?
Individual game tickets will go on sale Saturday, October 9th at 1:00 p.m. and will be available for purchase online by clicking here or through the box office at The Palace of Auburn Hills and TicketMaster outlets. Tickets will also available for purchase over the phone through TicketMaster (248) 645-6666 and The Palace Box Office (248) 377-0100.
What are the Palace Box Office hours?
Non-event days:
Monday through Friday - 9 a.m. to 6 p.m.
Saturday - 9 a.m. to 4 p.m.
Sunday - Closed.
Event days:
Monday through Sunday - 9 a.m. to 30 minutes after the event.
How can I organize a group outing?
Booking your group is easy. Simply gather 15 or more friends, family members, co-workers, customers, or members of your organization, pick a game, give us a call at (248) 371-2055 and we will help you with the rest! Click here for more information.
How can my basketball team play on the Pistons floor before a Pistons game?
You can have 1 1/2 hours of court time prior to a Pistons game for your youth group, basketball team, employees, etc. to experience the excitement of playing on The Palace floor. Click here or call (248) 371-2055 for more information.
DONATIONS & PLAYER APPEARANCES
How can my non-profit organization request donation items and player appearances from the Detroit Pistons?
This following policy applies for all requests for player appearances as well as any donation requests such as tickets, prizes, giveaways, auction and raffle items:
All requests or proposals must be submitted in writing on the school’s or organization’s letterhead at least 6 weeks prior to the event
The Pistons provide fundraising resources to help raise funds for non-profit, tax-exempt 501(c)(3) organizations in the state of Michigan each season.
The Pistons Community Relations Department will make every effort to process your request within 1-2 weeks prior to your event. All decisions made by the Pistons Community Relations Department are final
Community Relations Hotline (248) 377-8472
How can I get Hooper or Automotion to make an appearance for my event?
To have Hooper or Automotion make an appearance for you, please call (248) 377-0100.
PLAYERS AND COACHES INFORMATION
How do I send fan mail to Pistons players and coaches?
Send all fan mail to:
Detroit Pistons
Palace of Auburn Hills
4 Championship Drive
Auburn Hills MI 48326
How can I e-mail Pistons players and coaching staff?
Detroit Pistons players and coaches can be e-mailed at feedback@palacenet.com.
Where can I find a face mask similar to the one Richard Hamilton wore during the 2003-04 season?
For custom-made protective masks, Pistons trainer Mike Abdenour suggests contacting:
Michigan Hand & Sports Rehabilitation Centers
Jerry McHale, Certified Orthotist - Orthotics Department Manager
11012 13 Mile Rd., Suite 200
Warren, MI 48093
586-573-8890
Fax: 586-573-2706
www.michiganhandsportsrehab.com
NATIONAL ANTHEM
How can I sing the National Anthem at a Pistons game?
To be considered to sing the National Anthem, we require a tape, CD, or video of you performing the National Anthem. No other songs will be accepted. Please send materials to:
Palace Sports & Entertainment
RE: National Anthem
Palace of Auburn Hills
4 Championship Drive
Auburn Hills, MI 48326
BIRTHDAY ANNOUNCEMENTS
How can I have my birthday announced at a Pistons game?
We require a $50.00 donation* to the Pistons Palace Foundation. The Pistons Palace Foundation, the philanthropic arm of the Pistons makes grants to activities that focus on the needs of youths, particularly those that are mentally, physically and economically challenged. Please include the name of the birthday person and the date you would like it announced on Palacevision. Requests must be received at least one week in advance. Any other questions please contact feedback@palacenet.com
OR
Please send to:
Palace Sports & Entertainment
RE: Birthday Requests
4 Championship Drive
Auburn Hills, MI 48326
*Credit card payments not accepted.
THE PALACE OF AUBURN HILLS
How do I get to The Palace of Auburn Hills?
Click here for directions and parking information for The Palace of Auburn Hills
Where can I find a seating chart of The Palace of Auburn Hills?
A seating chart with ticket prices can be found by clicking here.
Are cameras allowed in The Palace for Pistons games?
You are more than welcome to bring in a camera to the Pistons games, however the NBA does prohibit the use of a video camera at NBA games.
How many seats are in The Palace for a Pistons game?
The capacity of The Palace for a Pistons game is 22,076.
What phone number can I call with general questions?
The general sales and information line is (248) 377-0100.
How can I take a tour of The Palace of Auburn Hills?
To arrange a tour and for more information, call (248) 377-8240.
What are the dining options at The Palace of Auburn Hills?
The Palace Grille
The Palace Grille is the ideal place to begin your exciting night of entertainment before any concert or sporting event at The Palace of Auburn Hills. The Palace Grille is open before all major events at The Palace of Auburn Hills. Located inside of The Palace on the Club level near the East Entrance. The Palace Grille is easily accessible and only minutes away from any suite or seat in The Palace. Reservations are recommended for the Palace Grille, please call (248) 377-8454.
The Terrace Club
Experience the sights and sounds of The Palace of Auburn Hills at the Terrace Club before heading off to any event. Located in the heart of the action easy access above the East Entrance on the concourse level, the contemporary design and smoke-free environment of the Terrace Club is the ultimate place to host a distinctive dining experience. The Terrace Club also features a full-service bar, which remains open throughout most of the events and is home to WWJ's 'Pistons Perspective' after all home Pistons games. Dinner reservations are recommended for all events, please call (248) 377-8454 to make your reservation.
The Palace Club
The Palace Club is an extraordinary place to host your private function before or after any event at The Palace of Auburn Hills. Our banquet coordinator can assist you in planning an unforgettable event for you and your guests in the elegant setting of the Palace Club. For more information on our banquet facilities please call (248) 377-8710
Suite Catering
Enjoy the lavish catering and professional service available to you in your luxurious suite at The Palace of Auburn Hills. Featuring an all-encompassing menu certain to please all suite guests attending any event at The Palace from prime-rib of beef to chicken tenders and baby-back ribs. Our suite menu also provides a selection of menu items prepared with little or no added fat they are designated by a heart symbol throughout the menu. The Suite Sensations menu offers a full selection of alcoholic and non-alcoholic beverages including an extensive wine selection to be ordered nightly or set-up on our par-bar ordering system.
Palace Concessions
Palace concessions provides a traditional fare menu consisting of hot dogs, nachos, popcorn, jumbo soft pretzels and more. Also served are specialty food items including Domino's pizza, hot wings and breadsticks, BBQ pork sandwiches and chicken caesar and southwestern wraps. In additon to food, Palace Concessions also serves a variety of import and domestic bottled beers, margaritas, frozen daiquiris and a variety of wines and liquors.
PISTONS MERCHANDISE
Where can I buy Pistons merchandise?
Pistons merchandise can be purchased online at www.palacelockerroomstore.com or at one of the Palace Locker Room store locations:
|
Palace Locker Room 1 The Palace of Auburn Hills 4 Championship Drive Auburn Hills, MI 48326 (248) 377-8750 |
Kensington Valley Factory Shops 1475 North Burkhart Suite G-330 Howell, MI 48843 (517) 545-9063 |
Great Lakes Crossing 4374 Baldwin Road #612 Auburn Hills, MI 48326 (248) 334-3825 |
Also visit the new Pistons Locker Room, located at the Pistons Hoop City Grille in Southfield.Star Theatres Southfield Complex
25333 W. 12 Mile Rd.
Southfield, MI 48034
TV/RADIO BROADCAST
On what television stations are the Pistons games broadcast?
The Detroit Pistons announced that WDWB-TV Channel 20, Detroit, WDIV-TV 4 and FSN Detroit will televise a combined 72 of the team’s 82 regular-season games during the 2004-05 NBA season. The two networks will also combine to air six of the club’s eight preseason games. Including four exclusive ABC telecasts and six Turner Sports exclusive telecasts as part of the NBA’s national television schedule, all 82 regular-season games will be available on television.
Broadcast schedules may vary for each viewing area. Please check with your local station listed above for details. Full Broadcast Schedule
On what radio station are the Pistons games broadcast?
All Pistons games are locally brodcasted on Flagship Radio Station: WDFN Sports Radio 1130 - The Fan
Other Radio Broadcasts:
Kalamazoo - WKLZ AM 1470
Greenville - WSCG AM 1380
Jackson - WIBM AM 1450
Port Huron - WPHM AM 1380
Holt (Lansing) - WQTX FM 92.7
Grand Rapids - WBBL AM 1340
Ann Arbor - WTKA AM 1050
Battle Creek - WBCK AM 930
Broadcast schedules may vary for each viewing area. Please check with your local station listed above for details.
YOUTH BASKETBALL CAMP
How can I find out about Pistons youth basketball camps?
The Pistons offer the Pistons Partner Program and the Training Camp Tour, offering a variety of youth programs. For more information on either program contact JW Ruff, Basketball Camp/Clinic Coordinator at (248) 377-8653.
Still can't find what you need? Contact us!
