TICKET USAGE 101 & NEED TO KNEAUX

SEASON TICKET HOLDER BENEFITS

TICKET SWAP (NEW)
Need a few more tickets for a game? Then take advantage of our new Ticket Swap program. As a season ticket holder, the Pelicans will allow you to swap out your tickets to an upcoming game for tickets of equal or lesser value to a future game. This benefit is good for up to five games for full season ticket holders and up to three games for half season ticket holders. You must notify your account executive at least one week prior to the game you want to swap. (Subject to availability)

BUYBACK PROGRAM
Want to get an early head start on your renewal for next season? If you’re a full season ticket holder, the Pelicans will buy back up to five of your games this season and credit them towards the renewal of your 2014-15 full season tickets. You must notify your account executive at least one week prior to any game that you would like to trade in. Any credit received from the buyback is non-refundable and may only be used towards a full season ticket renewal of equal or greater value for the 2014-15 season.


MANAGE YOUR TICKETS ONLINE
Pay your bill, update account information and donate, email or re-sell your tickets by logging in to your My Pelicans Account. Also, check out the Account Manager Tutorials above for further information.

TICKET FORWARDING
If you are unable to attend a game, save your family, friends or business clients the hassle of waiting in line at Will Call by just emailing them your tickets - up to two hours prior to the start of the game. They can simply print out the attached file which is a valid New Orleans Pelicans ticket.

NBATICKETS.COM RESALE MARKETPLACE
NBATickets.com Resale Marketplace is a safe, secure and easy way to sell your tickets. Simply log onto your account and list any tickets you would like to resell.

DONATE YOUR TICKETS
The Pelicans have partnered with a number of local charities to allow members of the community to experience the excitement of a Pelicans game. If you can't make a game, consider donating your tickets. All donations must be made 72 hours prior to tip-off to ensure proper delivery time to recipients.

UPDATE YOUR PROFILE
By logging in to account manager you can update your contact information to assure that you are receiving all Pelicans communications.


LOST OR STOLEN TICKETS
Season Ticket Holders who lose their tickets can have them reprinted each game at the box office. Ticket holders must include the exact seat location and account number when requesting replacement tickets and only the Season Ticket Holder of record is eligible to do so. In order to avoid box office lines, we strongly recommend the use of the ticket forwarding program to email the tickets to yourself or the person you are giving them to.

Stolen tickets that have been purchased through the New Orleans Pelicans will be replaced upon submission of a police report detailing the theft.


SEASON TICKET SERVICE
The New Orleans Pelicans take pride in providing you with world-class service. Your dedicated Pelicans account representative will be available to answer your questions from Monday - Friday between 8:30 AM and 5:30 PM as well as during all New Orleans Pelicans home games. You may reach your representative by calling 504-525-HOOP during those hours or you may stop by the service centers located outside Sections 123 and 302 during all Pelicans home games.


BOX OFFICE AND WILL CALL LOCATION AND HOURS
The Box Office is located on the ground level of the Smoothie King Center off of Girod Street in the Northwest corner of the building. Will Call is in the main box office lobby.

The Box Office opens at 9:00 AM on weekdays. On weekend gamedays the box office will open three hours before the scheduled tip-off. Will Call will open two hours before tip-off. The Box Office and Will Call close at the end of halftime on gamedays and 4:30 PM on weekdays when the Pelicans are not playing a home game. If you need to visit the Box Office for any reason, we suggest arriving early to avoid lines and congestion close to tip-off time.

The auxiliary Box Office is located in section 108 and is open until the end of the third quarter. At this box office you can purchase additional tickets to all arena events including future New Orleans Pelicans games.


GAME DAY NEED TO KNEAUX

PROHIBITED ITEMS

  • Cans, bottles, coolers, or containers of any kind
  • Video cameras or professional cameras (cameras with lenses over 6 inches will be considered professional)
  • Laser pens or laser products of any kind
  • Flags/signs with poles
  • Fireworks
  • Any type of food or beverage, including unopened bottles of water or soda
  • Backpacks or oversized handbags
  • Weapons or contraband of any kind
  • Animals or pets (except those assisting ADA patrons)
  • Any other items determined as unacceptable by the New Orleans Arena

PELICANS TEAM MERCHANDISE STORE HOURS
The Pelicans team merchandise store is located inside the Smoothie King Center and sells official New Orleans Pelicans merchandise, including the same Adidas gear worn by the Pelicans players. The store is accessible from the Girod Street entrance on non-game days. Store hours are as follows:

Tuesday - Friday from 11:00am - 5:00pm
Saturday from 11:00am - 3:00pm
Sunday and Monday - open on game nights only