Mavs MVP Card

2. How do I log into AccountManager?
You can log into AccountManager by going to mavs.com and entering either your Mavs account number or your email address on account into the “AccountManager” box located at the top right side of the page. You will need your Mavs password to access your account. If you do not know your password, please call your account representative to retrieve that information.

If you have multiple accounts that all have the same email address, you will be able to view all of your accounts by logging into AccountManager using your email address. If you log into AccountManager using your account number, you will only be able to view the details for that specific account.

3. What if all my guests are not with me?
We would suggest electronically forwarding (through AccountManager) your tickets to your guests in advance, in order to provide them with the most efficient entry into the building. Tickets can be forwarded through AccountManager up until tip off. Should you have a last minute change of plans (within two hours of tipoff), you can always go to the box office at American Airlines Center and ask to have a ticket from your account printed and left at Will Call for your guest.

4. Is there a fee to electronically forward my tickets?
There is no fee to forward or print your tickets through AccountManager.

5. Can I have multiple Mavs MVP Cards for my account?
Yes, initially you will be issued one card per account, but a second card can be issued if desired. Should you need an additional card for someone that you want to have full access to your account, we can issue a second card that provides that access. However, this approach is not recommended for most customers. A second card with full access requires both card holders to be in complete sync with every aspect of managing the inventory on account.

Most customers needing a second card will want them for share partners. In this case, we can issue a second card with a unique card number so the share partner does not have access to the primary account. The primary account holder would be responsible for electronically forwarding specific games and seats to the share partner and their card would only have access to that specific inventory.

For additional Mavs MVP Card requests, please call 855-MAV-S411 (855-628-7411) and we’ll discuss your needs and what will work best for you.

6. At the beginning of the season can I forward multiple games to my ticket partner?
Yes, you can do this by logging into AccountManager and forwarding games/seats to your share ticket partner(s). At this point, each game will have to be forwarded one transaction at a time. In the future, Ticketmaster (our ticketing partner) expects to have a feature where you will be able to forward multiple games in one transaction.

If you want to have a season split with your share partner(s) and there are many games involved with the split, the Mavericks can do this for you and mail an additional Mavs MVP Card to your share partner(s) accordingly. A minimum transfer of a six games is needed for a share partner to be issued a Mavs MVP Card.

7. Can I print my tickets at home or office and not use my Mavs MVP Card?
Yes, you can choose to print your tickets by logging into AccountManager and following the “Print @ Home” option. Once you do this, your Mavs MVP Card will no longer have those specific ticket(s) stored on the card and you will need the printed ticket to enter the arena.

8. Is my parking pass on my Mavs MVP Card?
No, your parking pass is a physical pass and is not stored on your Mavs MVP Card. A printed parking pass is necessary to enter any Mavs controlled prepaid parking lot.

9. Can I forward my parking pass?
Yes, starting this season you can forward your parking pass the same way you forward a ticket. Once you forward a specific parking pass it will void the original printed pass. A forwarded parking pass will need to be printed and presented to the parking attendant for access to a specific lot. Your Mavs MVP Card will not have parking stored on it. You will need a printed parking pass to access any Mavs prepaid parking lot.

10. If I buy additional single game tickets through my Mavs account representative or Mavs Trading Post can I access those tickets through AccountManager and can the tickets be used via my Mavs MVP Card?
Yes, as long as your additional single game tickets were purchased through your Dallas Mavericks account representative or on-line through Mavs Trading Post (using the same email address as is used for your primary season ticket account.) This transaction will be linked to your account via the common email address.

You can then handle the additional single game tickets the same way you handle your season tickets. You will be able to forward the additional single game ticket(s), print them at home or use your Mavs MVP Card to enter the building. Individual game tickets purchased through mavs.com, Ticketmaster.com or at American Airlines Center box office cannot be managed on AccountManager and therefore cannot be assigned to your Mavs MVP card.

11. What happens if my Mavs MVP Card is lost or stolen?
Please call the Mavericks immediately and we will void the lost or stolen card and issue you a new one.

12. Does a print at home ticket, forwarded ticket or ticket receipt printed when using my Mavs MVP Card show the normal face price of a ticket?
Yes, it will show the seat location and price normally printed on a ticket for that respective game. Additionally, a print at home ticket will show the account holder’s name, a forwarded ticket will show the recipient’s name and a ticket receipt printed when using your Mavs MVP Card will show the primary ticket holders account number, but not the name.

For additional Digital Ticketing or Mavs MVP Card information, please contact our hotline at 855-MAV-S411 (855-628-7411).