MVP Card
MVP Card and Digital Ticketing FAQ
(As a general rule, all season ticket holders will be receiving an MVP card instead of printed tickets this season)
Season Ticket Holder/Share Ticket Partner
MVP Card and Digital Ticketing FAQ
1. How does my MVP Card work? Simply present your MVP Card to a ticket taker upon entry into American Airlines Center. Your card will get scanned as you enter the building and a small receipt will be printed with your seat location on it. You’ll receive a receipt for each seat which will be needed for you and your guests. If you and your guests are not arriving together, you can split up your seats and forward your tickets to your guests online through AccountManager.
2. How do I log into AccountManager? 3. What if all my guests are not with me? Should you have a last minute change of plans on your way to a game, you can always go to the box office at American Airlines Center and ask to have a ticket from your account printed and left at Will Call for your guest.
4. Is there a fee to electronically forward my tickets? 5. Can I have multiple MVP Cards for my account? Most customers needing a second card will want them for share ticket partners. In this case, we can issue a second card with a unique card number so the share partner does not have access to the primary account. The primary account holder would be responsible for electronically forwarding specific games and seats to the share partner and their card would only have access to that specific inventory.
For additional MVP Card requests, please call your account representative or 855-MAV-S411 (855-628-7411) and we’ll discuss your needs and what will work best for you.
6. At the beginning of the season can I forward multiple games to my Share Ticket Partner? If you want to have a season split with your share partner(s) and there are many games involved with the split, the Mavericks can do this for you and mail an additional MVP Card to your share partner(s) accordingly. A minimum transfer of six games is needed for a share partner to be issued an MVP Card.
7. Can I print my tickets at home or office and not use my MVP Card? 8. Is my parking pass on my MVP Card? 9. Can I forward my parking pass? 10. If I buy additional single game tickets through my Mavs account representative can I access those tickets through AccountManager and can the tickets be used via my MVP Card? You can then handle the additional single game tickets the same way you handle your season tickets. You will be able to forward the additional single game ticket(s), print them at home or use your MVP Card to enter the building. Individual game tickets purchased through mavs.com, Ticketmaster.com or at American Airlines Center box office cannot be managed on AccountManager and therefore cannot be assigned to your MVP Card.
11. What happens if my MVP Card is lost or stolen? 12. Does a print at home ticket, forwarded ticket or ticket receipt printed when using my MVP Card show the normal face price of a ticket? 13. Will I use the same MVP Card for the playoffs? 14. Can I associate my credit card to my inventory and enter the building using my credit card? For additional Digital Ticketing or MVP Card information, please go mavs.com and view a short video tutorial or contact our hotline at 855-MAV-S411 (855-628-7411).
Season ticket holder and share ticket partner cards work similar to a gift card or credit card with a mag stripe. Only instead of having a cash value or access to cash, it stores your season ticket information. Cards are associated with specific ticket inventory for each Mavs home game. If you forward or sell a ticket, that ticket no longer resides in your account or on your card.
Season Ticket Holders and their Share Ticket Partners can respectively log into their individual accounts in AccountManager by going to mavs.com and entering your email address on account and password into the “AccountManager” box located at the top of the page. You will need your Mavs password to access your account. If you do not know your password, please call your account representative to retrieve that information. If you have multiple accounts that all have the same email address, you will be able to view all of your accounts by logging into AccountManager using that email address.
We would suggest electronically forwarding (through AccountManager) your tickets to your guests in advance, in order to provide them with the most efficient entry into the building. Tickets can be forwarded through AccountManager anytime, even after a game has tipped off.
There is no fee to forward or print your tickets through AccountManager.
Yes, initially each season ticket holder will be issued one card per account, but a second card can be issued if desired. Should you need an additional card for someone that you want to have full access to your account, we can issue a second card that provides that access. However, this approach is not recommended for most customers. A second card with full access requires both card holders to be in complete sync with every aspect of managing the inventory on account.
Yes, you can do this by logging into AccountManager and forwarding games/seats to your share ticket partner(s). At this point, each game will have to be forwarded one transaction at a time. By early December, Ticketmaster (our ticketing partner) expects to have a feature where you will be able to forward multiple games in one transaction.
Yes, you can choose to print your tickets by logging into AccountManager and following the “Print @ Home” option. Once you do this, your MVP Card will no longer have those specific ticket(s) stored on the card and you will need the printed ticket to enter the arena. The printed ticket will take precedence of the MVP Card.
No, your parking pass is a physical pass and is not stored on your MVP Card. A printed parking pass is necessary to enter any Mavs controlled prepaid parking lot.
Yes, you can forward your parking pass the same way you forward a ticket. Once you forward a specific parking pass it will void the original printed pass. A forwarded parking pass will need to be printed and presented to the parking attendant for access to a specific lot. Your MVP Card will not have parking stored on it; however your parking can be accessed and forwarded via AccountManager. You will need a printed parking pass to access any Mavs prepaid parking lot.
Yes, as long as you’re additional single game tickets were purchased through your Dallas Mavericks account representative (using the same email address used for your primary season ticket account). This transaction will be linked to your account via the common email address.
Please contact your account representative or call our hotline at 855-628-7411. We will void the lost or stolen card and issue you a new one.
Yes, it will show the seat location and price normally printed on a ticket for that respective game. Additionally, a print at home ticket will show the account holder’s name, a forwarded ticket will show the recipient’s name and a ticket receipt printed when using your MVP Card will show the primary ticket holder’s account number, but not the name.
Yes, the same MVP Card will be used for the playoffs and we will load the inventory the same way we load regular season inventory. Playoff inventory will be sold to your account once you have committed to renewal or paid in advance for the playoffs. Playoff inventory can be forwarded, printed or posted for sale once the event is confirmed. Share partners will not automatically receive any playoff inventory or options. It is up to the primary account holder to transfer playoff inventory as they see fit.
Yes, if desired, you can supersede your Mavs MVP card and associate your American Express, Visa, Master Card or Discover Card to your ticket inventory. Once you do so, your credit card will replace your MVP card and now becomes your ticket for admission. Log into AccountManager and go to “manage my tickets” to engage in this process.
