Magic's Home Amway Center Honored with 2013 Customer Experience Award
June 6, 2013
ORLANDO – The Orlando Magic’s home, the Amway Center, was honored with the 2013 Customer Experience Award today during TheStadiumBusiness Awards presentation held in association with TheStadiumBusiness Summit in Manchester, England.
"The Magic are extremely honored to be recognized along with our partners at the Amway Center, for our value of placing our customer first," said Orlando Magic CEO Alex Martins. "We thank our partners at the Disney Institute for assisting us in implementing our vision of making the Amway Center the most customer-centric and focused facility in sports."
TheStadiumBusiness Summit is the largest dedicated meeting in the world of the owners, operators and developers of the world’s leading stadiums, arenas and major sports venues. Previous recipients have included City Square/Etihad Stadium, Manchester City FC, Manchester, England (2012), The Family Area – Cardiff City FC, Cardiff, Wales (2011) and The O2 Arena, London, England (2010).
“The Amway Center is a source of great pride for our city and recognized as a world-class facility," said Orlando Mayor Buddy Dyer. "It's an honor for the Amway Center to be recognized by TheStadiumBusiness Awards in the area of customer service and I would like to thank all the hard-working men and women who strive every day to give our customers an unforgettable entertainment experience."
With the opening of the Amway Center in 2010, the Orlando Magic spearheaded a specialized customer service training program in conjunction with the Disney Institute for all Amway Center employees. Annually the initiative provides training to more than 2,000 employees.
The criteria for a Customer Experience Award nomination requires that the stadium, arena or major sports venue consistently deliver outstanding levels of service at every stage of the customer journey.
"We believe customer service is the most important aspect of crafting our patrons' experience and we thank TheStadiumBusiness Awards for their recognition of our facility," said Orlando Venues Executive Director Allen Johnson.
The Amway Center was previously named the "Sports Facility of the Year" by theSportsBusiness Journal.
ABOUT AMWAY CENTER
The Orlando Magic served as the developer of the Amway Center, which hosts major national events, concerts and family shows. Opened in the fall of 2010, the facility is owned and operated by the City of Orlando on behalf of the Central Florida community. The Amway Center, named SportsBusiness Journal's 2012 Sports Facility of the Year, was designed to reflect the character of the community, meet the goals of the users and build on the legacy of sports and entertainment in Orlando. The building’s exterior features a modern blend of glass and metal materials, along with ever-changing graphics via a monumental wall along one facade. A 180-foot tall tower serves as a beacon amid the downtown skyline. At 875,000 square feet, the new arena is almost triple the size of the old Amway Arena (367,000 square feet). The Leadership in Energy and Environmental Design (LEED) Gold certified building features a sustainable, environmentally-friendly design and unmatched technology, including 1,100 digital monitors, the tallest high-definition video board in an NBA venue and multiple premium amenities available to all patrons in the building. For more information about the Amway Center, visitwww.amwaycenter.com.