A-Z Fan Guide
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
A
ADDRESS/TELEPHONE/INTERNET FOR EXECUTIVE OFFICE
Orlando Magic
8701 Maitland Summit Blvd.
Orlando, FL 32810
407.916.2400
Official Team Web site: www.orlandomagic.com
ANTHEM SINGERS
See National Anthem.
ANIMALS
The TD Waterhouse Centre welcomes Guide or Assistance Dogs utilized by the disabled or visually impaired. All other animals are prohibited.
APPEARANCES
All player, coach, mascot, dancer and Fan Van appearance requests from community-based organizations must be submitted in writing at least six weeks in advance of the event on the organization’s letterhead. The request must include date, time, specific event details and expectations of our talent. For additional information on our guidelines, please visit www.orlandomagic.com and select “In the Community” or call The Orlando Magic Community & Government Relations Department at 407.916.2628. For individual appearance information, see also Magic Dancers and Stuff the Magic Mascot sections.
ARENA CLUB
Membership to the Arena Club at the TD Waterhouse Centre is exclusive to Orlando Magic Season Ticket Holders. The Arena Club offers a unique full buffet dining experience and full bar, with reservation and guest privileges. Special requests are the clubs’ specialty. For more information regarding membership and membership privileges, please call 407.849.2050 ext. 2091.
ATM MACHINES
For your convenience, SunTrust ATM machines are located on the concourse level at the west end of the TD Waterhouse Centre. They are located directly behind Sections 106 and 107 on the concourse. There is also a SunTrust ATM machine outside the TD Waterhouse Centre. It is located on the east side of the building in front of the box office windows.
AUTOGRAPHS
Autographed items can be purchased through on-line auctions (www.orlandomagic.com), and during the season at in-game auctions and raffles, which benefit the Orlando Magic Youth Foundation, a fund of the McCormick Tribune Foundation. For additional information, please call 407.916.2641.
BAGS, BACKPACKS AND PURSES
For security purposes, only small personal bags (purses, baby bags, etc.) will be permitted inside the TD Waterhouse Centre, and may be subject to search at all entrances. Large bags, coolers, and backpacks are not permitted. There are no storage lockers on the premises. Please make sure that you leave all unnecessary items in your vehicle.
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BALL KID PACKAGES
The Orlando Magic offers the opportunity to purchase Honorary Ball Kid Packages through our Web site at www.orlandomagic.com. The package includes two tickets to a selected game and a chance for your young one (ages 6-14) to sit on the basket stanchion during the game and help rebound for the pros during warm-ups before the game and at halftime. There are a limited number of packages available. For more information on Ball Kid Packages, please call 407.916.2674.
BANNERS AND SIGNS
Banners and signs are permitted in the TD Waterhouse Centre, but may not exceed three feet in height and a reasonable length. Banners and signs may not be displayed during play due to sight restrictions. Banners and signs may not be hung or fastened anywhere in the arena. Poles to display banners or flags are prohibited. Banners and signs must not be commercial in nature, obscene in any way, or cause any disturbance with other fans. TD Waterhouse Centre reserves the right to remove any banner or sign without exception at the team’s request.
BASKETBALL CAMPS
Basketball camps are offered in the spring and summer and are designed for players ages 5 to 17, who are presented with a full slate of activities, ranging from skill enhancement and live games to life counseling. Basketball Camp offers instruction, team and individual competition, awards, a T-shirt, and more. Participants can also expect to meet Magic players and coaches! Magic guest speakers in the past have included Pat Garrity, Keith Bogans, Andrew DeClercq, and Grant Hill. You never know who might show up! In addition to our traditional camp program, we offer a special Parent/Child Overnight Camp in the spring, where both parent and child participate in drills, individual and combined competitions. For more information, please call 407.916.2681.
BIRTHDAY PACKAGES
Want to make your child’s next birthday party a hit? Check out Stuff’s Birthday Party Special with the Orlando Magic! Your party includes 10 game tickets, a picture at center court with Stuff, cupcakes, recognition on the Magic Vision, and more….all for only $25 per person! Call 407.89.MAGIC or stop by the Magic ticket sales display behind Section 109 for more information or to book your party! If you already have a birthday party planned somewhere else, Stuff can attend that as well. There are a variety of Stuff appearance packages. For more information, log onto www.orlandomagic.com or call 407.916.2675.
BLACK TIE & TENNIES CHARITY GALA
The Orlando Magic Youth Foundation, a fund of the McCormick Tribune Foundation, holds an annual Black Tie & Tennies Charity Gala to raise funds to be distributed to the Central Florida community non-profit agencies that support the OMYF mission statement through a grant process. This season’s Gala will be held on Saturday, April 9, 2005. To learn more about this event, please visit www.orlandomagic.com and select “OMYF” or call 407.916.2641.
BOX OFFICE
Individual game tickets can be purchased at the TD Waterhouse Centre box office Monday through Friday from 10 a.m. to 5 p.m. The TD Waterhouse Centre box office accepts cash, Visa, MasterCard, American Express, and Discover. For more information, please call 407.849.2020 and select “5”. Single tickets can also be purchased at the RDV Sportsplex in Maitland. Our box office hours are 9 a.m. to 6 p.m. Monday through Friday. The Magic ticket office accepts cash, Visa, MasterCard, American Express, and Discover. For more information, please call 407.89.MAGIC, or Toll free at 800.338.0005.
BROADCASTING
The Magic Broadcasting Department produces Orlando Magic games on TV and radio, as well as auxiliary television and radio programming. The department is also responsible for in-house audio and video production for the Magic.
TELEVISION
Orlando Magic regular and pre-season games are broadcast regionally on either the Magic Television Network (MTN) or Sunshine Network (SSN).
MAGIC TELEVISION NETWORK
The Magic Television Network consists of over-the-air stations across the state of Florida. WRBW UPN-65 in Orlando is the flagship station for the Television Network. The Network also consists of affiliate stations WMOR TV-32 in Tampa and WTCN WB-15 in Ft. Pierce. All games aired on the Magic Television Network are produced internally by Magic Broadcasting. This season, WRBW UPN-65 will air thirty-five (35) MTN broadcasts in the Orlando area, which includes Countdown to Magic, the half-hour pre-game show. Each MTN broadcast includes halftime video features that can also be viewed online. WRBW UPN-65 viewers can also listen to games en Espanol by selecting the Secondary Audio Programming (SAP) option on their television set.
SUNSHINE NETWORK
Sunshine Network is the regional cable outlet for Orlando Magic basketball. Sunshine Network will produce and air forty-four (44) Magic games this season. Each telecast will be preceded by a 30-minute pre-game show, Magic Tonight. Sunshine Network is a 24-hour regional sports network that reaches 5.7 million homes throughout the state of Florida.
RADIO
All pre-season, regular season and post-season Orlando Magic games can be heard on the Magic Radio Network. Additionally, for our Spanish-speaking listeners, all Magic games, home and away, are broadcast en Espanol. You can also hear all Orlando Magic games on the Internet via Inside Ticket.
MAGIC RADIO NETWORK
Please see our radio programming page.
2004-05 Orlando Magic Ratio Network Affiliates:
Daytona Beach - AM 1380 WELE
Gainesville/Ocala - WHHZ 100.5 FM
Jacksonville - AM 1010 WIOJ
Lake City/Live Oak - AM 1250 WQHL
Melbourne - AM 920 WMEL
Panama City - AM 1290 WPSL
Port St. Lucie - AM 1590 WPSL
Sarasota - AM 1490 WWPR
Stuart - AM 1450 WSTU
Tampa/St. Petersburg - AM 1470 WLVU
C
CAMERAS AND VIDEO EQUIPMENT
All cameras are permitted in the TD Waterhouse Centre. Small, personal video cameras are permitted for videotaping pre-game, half-time, and post-game activities. Under no circumstance is the basketball game itself allowed to be video taped. Anyone caught videotaping the basketball game will be asked to remove the camera from the TD Waterhouse Centre. All professional cameras and video equipment (members of the media or free-lance journalists) must be cleared through the Orlando Magic Media Relations Department by calling 407.916.2623.
CHILD TICKET POLICY
For all Orlando Magic home games during the 2004-2005 season, children less than 36" tall do not need to purchase an individual ticket provided the child sits on an adult's lap. However, other events at TD Waterhouse Centre may require children of all ages to have a ticket for entry. Please check in advance by calling 407-849-2020.
COMMUNITY RELATIONS
The Orlando Magic continues to give back to the community through its various programs and activities such as Read to Achieve, Magic Volunteer Program (MVP), Hispanic Heritage Celebration, Black History Month and Child Abuse Prevention. For a full list of Community Relations Programs, please visit www.orlandomagic.com and select “In the Community”. For more information on all Community Relations Programs and Activities, please call 407.916.2644.
CONCESSIONS
Concession stands are located throughout the arena on the concourse. Hot dogs, popcorn, cotton candy, nachos, combo meals, chips, peanuts and candy can be found in designated concession stand stations. Bottled water, soft drinks, and cold draft beer accompany the wide range of food selections.
A Bunch of Hot Dogs serving gourmet hot dogs of all kinds is located behind Section 103.
Pizzeria Uno serving Chicago Style Pizza is located behind Sections 218 and 236.
Subway serving fresh submarine sandwiches is located behind Sections 219 and 201.
Hoopla Grill serving hamburgers, hot dogs, chicken tenders, french fries, chips, soft drinks and cold beer is located behind Section 116.
Barnie’s Coffee and Tea serving gourmet coffee and coolattas is located behind Sections 105 and 108.
Time-Out Lounge is a full service liquor bar serving assorted wines, select import draft and bottled beer, frozen drinks, soft drinks, and bottled water is located behind Sections 108 and 119.
Johnny River’s Smokehouse serving bourbon chicken and Cajun rice, pulled pig hoagie, chips, soft drinks and cold beer is located behind Sections 207 and 225.
The Carvery serving assorted carved sandwiches, roast beef, turkey, prime rib, and tenderloin, is located behind Sections 103 and 114.
City Deli serving Philly cheese steaks, beef and chicken fajita wraps, and nachos supreme is located behind Section 104.
CORPORATE PARTNERSHIPS
A select group of individuals and corporations have the opportunity to harness the power of the Orlando Magic to impact their marketing objectives. Opportunities include television and radio advertising, Magic Magazine and a wide variety of other print advertising, in-arena signage, promotional programs, community programs, game tickets, hospitality, celebrity and talent appearances. For more information, please contact a Corporate Partnership Representative at 407.916.2720.
CREDIT CARD POLICY
The Orlando Magic accepts American Express, MasterCard, Visa and Discover credit cards. Credit Cards are not accepted at the Concession Stands (food and beverage) at the TD Waterhouse Centre, but are accepted at the retail stands (see merchandise/souvenirs)
D
DIRECTIONS
RDV Sportsplex (Orlando Magic Corporate Office) is located at 8701 Maitland Summit Blvd., Orlando, FL 32810. The phone number is 407.916.2400.
From South/Downtown Orlando and Orlando International Airport:
Take I-4 East to exit 90B (Maitland Blvd. West). Take a right onto Maitland Blvd. and go ¼ mile to stop light at Keller Road. Turn right onto Keller Road, RDV Sportsplex is on the left.
From North of Orlando:
Take I-4 West to exit 90 (Maitland Blvd.). Take a right onto Maitland Blvd. and go ¼ mile to stop light at Keller Road. Turn right onto Keller Road, RDV Sportsplex is on the left.
The TD Waterhouse Centre is located at 600 W. Amelia St., Orlando, FL 32801. The phone number is 407.849.2000.
From West:
Take Amelia Street. Exit from I-4. Turn left at the bottom of the off ramp and go straight. Follow the signs.
From East:
Take Highway 50 (Colonial Dr. Exit 84) from I-4 and go straight through the light at the bottom of the off ramp to the next traffic light (Amelia Street) and make a right. Follow the signs.
DISABLED GUEST ACCESSIBILITY
The Orlando Magic is committed to providing every Guest with a comfortable and enjoyable experience at the arena. The TD Waterhouse Centre is a fully accessible arena for all Guests. The disabled entrance is located on the east side of the TD Waterhouse Centre. The entrance is located through the double glass doors to the right of the box office windows. Disabled parking for the TD Waterhouse Centre is located off Revere Street on the east side of the building. Guests are encouraged to arrive one hour prior to tip off to improve their chances of attaining a disabled parking space.
DONATIONS
The Orlando Magic coordinates two full-team internal autograph sessions per year. These items are used to help community-based organizations raise money for their programs. All requests for autographed items must be submitted in writing at least six weeks in advance of the event on the organization’s letterhead. The request must include date, time and beneficiary of funds raised. Requests from individuals cannot be accommodated. For additional information on guidelines, please visit www.orlandomagic.com and select “In the Community” or call 407.916.2628.
E
E-MAGIC INSIDER
Log on to www.orlandomagic.com to subscribe to E-Magic Insider, the Orlando Magic’s official team broadcast e-mail service. Get the latest team information, including weekly newsletters, breaking news, player transactions, post-game quotes and more right on your desktop.
ELEVATORS
Elevators are located on the east side of the TD Waterhouse Centre for those Guests who cannot navigate the stairs on either the north or south sides of the arena. These elevators are found by entering the double glass doors directly to the right of the box office windows.
EMERGENCY EVACUATION
In the event of an emergency during a game, the Orlando Magic staff will utilize the public address system in the TD Waterhouse Centre to inform our Guests of the situation and any instructions as applicable. All exits and emergency exits are posted with appropriate signage.
EMPLOYMENT
The Orlando Magic organization is always looking for talented professionals to join our “Team Behind the Team”. We have a variety of full, seasonal and internship opportunities available. Please check our Web site, www.orlandomagic.com and select “Employment” on a regular basis as it is updated when new positions become available with the Orlando Magic.
F
FAN CLUBS
See Hoop Troop.
FAN MAIL
Fan mail can be sent to:
Coach’s or Player’s Name
c/o Orlando Magic
8701 Maitland Summit Blvd.
Orlando, FL 32810
FAN RELATIONS
Questions, comments or concerns from fans can be submitted online by logging onto www.orlandomagic.com and selecting “Fan Relations” or mailed to the following address:
Orlando Magic
c/o Fan Relations Department
8701 Maitland Summit Blvd.
Orlando, FL 32810
FAN RELATIONS BOOTH
The Fan Relations Booth is located behind Sections 117 and 118 on the concourse level of the TD Waterhouse Centre. Our friendly and knowledgeable Fan Relations Staff is available to assist our Guests with any questions, comments or concerns. Our Guests are our top priority. Hours of Operation are from gate (door) opening until the crowd departs.
FIRST AID STATIONS
The First Aid Office is located on the main concourse at the east side of the arena behind Sections 107 and 108.
G
GAME DATE AND TIME CHANGES
All game dates and times are subject to change. In the event a game date change should occur, the Orlando Magic will notify the Season Ticket Holder of record by mail. All game changes will also appear on www.orlandomagic.com and will be communicated through the local media. Please remember to notify anyone that you have already distributed your tickets to of the game date or time change. Generally, the Orlando Magic will not issue refunds or exchange tickets due to game date or time changes.
GATES OPEN (DOORS OPEN)
Gates open one hour prior to game time for all Orlando Magic home games. Gate opening times may vary if a game is rescheduled or extra time is required for general admittance. All fans are permitted access near the court for the first half-hour after the gates open.
GROUP TICKETS
If you’ve ever thought about bringing a group to an Orlando Magic game, now is the time! There’s no better way to catch the action at the TD Waterhouse Centre than to share the experience with a group of 20 or more. Your group could have the opportunity to play on the Magic court or high five the players before the game. Call the Group Sales Department at 407.89.MAGIC and select “2” for more information.
GUARANTEED GIVEAWAYS
Guaranteed Giveaways are available to Orlando Magic Season Ticket Holders who would like to receive one of each of the giveaways on the promotional schedule for the 2004-2005 season. For a one-time annual investment of $50 each, Season Ticket Holders can pick up their guaranteed giveaway the day of the game from the guaranteed giveaway table located on the concourse behind Section 118. To sign up for the guaranteed giveaway program, contact your Fan Relations Representative at 407.89.MAGIC and select “3” for Fan Relations.
GUEST CONDUCT
The Orlando Magic is committed to providing a fun, entertaining, exciting and safe environment for all of our Guests. Those Guests interfering with the event or causing offense to other Guests may be asked to leave the facility and may be subject to prosecution.
GUEST RELATIONS
See Fan Relations or Fan Relations Booth.
H
HALFTIME ENTERTAINMENT
The Orlando Magic offers exciting halftime entertainment for the fans at each game, from amazing acts of skill to funny and entertaining performers. The halftime entertainment schedule (subject to change) is available online at www.orlandomagic.com. For fans interested in performing at halftime, please send your audition tape to the following address:
Orlando Magic
Game Operations Manager
8701 Maitland Summit Blvd.
Orlando, FL 32810
HOOP TROOP
The Orlando Magic Hoop Troop, Inc. is the official booster club for the NBA’s Orlando Magic basketball team. The booster club was established in the summer of 2002 to enhance the experience of Orlando Magic and NBA fans through various events and activities, and to improve the quality of life of the young people of Central Florida through fund-raising and charitable activities. For information about membership, call 407.851.3127, or e-mail “MagicHoopTroop@aol.com”.
L
LATIN AFFAIRS DIVISION
Individuals and corporations can experience the excitement and growth by advertising with the Orlando Magic Latin Affairs Division. The Latino population is the fastest growing minority group in the USA. The Orlando Magic Latin Affairs Division and its marketing objectives offer the following programs: Sponsorship for Latin Nights, Ticket Sales, Community Relations Programs, Community Events, Client and Employee entertainment packages and Spanish Radio. For more information, please call 407.916.2908. All of the Orlando Magic’s (90) games are broadcast in Spanish as well as a one hour Monday night radio show from 6-7 p.m. Secondary Audio Programming is also available.
LOST AND FOUND
If you lose an item during an event, please contact any Fan Relations staff member or any other employee for assistance. You may also check with the Orlando Police Department Office located on the east concourse near Sections 107 and 108. Found items can be turned into the Orlando Police Department Office on the east concourse. Unclaimed items will be donated to charity after 30 days. For assistance on non-game days, please contact the TD Waterhouse Centre Security Control office at 407.849.2085.
LOST TICKETS
The Orlando Magic will be glad to replace Season Ticket Holders’ tickets for one game each season free of charge. If you lose your tickets a second time during the season you will be charged the face value for the replacement tickets. If you find your lost tickets within seven working days after the game you were charged for, you may return the tickets (fully intact) and receive a refund of the replacement cost. Replacement tickets will need to be picked up by the ticket holder. Please be prepared to show identification. The Orlando Magic Ticket office is unable to send replacement tickets via U.S. mail.
M
MAGIC DANCERS
The Magic Dancers are an exciting part of the Magic game experience! The Magic Dancers greet fans at the gate, perform during the game, and sign autographs for fans at halftime! If you would like to book the Magic Dancers at your event, please call 407.916.2675. For more information, log onto www.orlandomagic.com and select “Magic Dancers.”
MASCOTS
See Stuff, The Magic Mascot.
“MEET THE MAGIC” PARTY
This Season Ticket Holder Only event comes once a year. Season Ticket Holders get the unique opportunity to meet and gain up-close access to the Orlando Magic players and coaches. Last season, the event was held at Downtown Disney’s Pleasure Island and featured such interactive player stations as, autographs, photos, face painting, and even karaoke! Details for this season’s much anticipated party will be revealed after the All-Star Break. For more information on how to enjoy this exclusive event and become an Orlando Magic season ticket holder, call 407.89.MAGIC.
MERCHANDISE/SOUVENIRS
Orlando Magic and NBA merchandise can be purchased on the concourse behind Sections 104, 109, 115, and 120. Merchandise can also be purchased online by visiting the Official Orlando Magic Team Shop at www.orlandomagicshop.com!
MONTE CRISTO CLUB
The TD Waterhouse Centre is home to Orlando’s exclusive members-only club, bar, and full-service cigar lounge. Individual and Corporate memberships are available on an annual basis. For more information regarding membership and membership privileges, please contact 407.650.3540.
MY MAGIC ACCOUNT MANAGER
Orlando Magic Season Ticket Holders can manage your account quickly and easily by logging onto www.orlandomagic.com and selecting the Season Ticket Holder icon on the home page. Once on the Season Ticket Holder page, simple select the “my Magic account by ticketmaster” and you can forward tickets to family, friends, co-workers and clients, make payments, and update your account information.
NATIONAL ANTHEM
For fans interested in singing the National Anthem at an Orlando Magic game, please send in an acappella rendition of the National Anthem on CD, VHS or cassette (CD preferred). In addition, please send a short bio that describes your singing credentials along with a headshot. You can send the package to the following address:
Orlando Magic
Game Operations Manager
8701 Maitland Summit Blvd.
Orlando, FL 32810
O
ORLANDO MAGIC READ TO ACHIEVE STORYLINE
Listen to your favorite Orlando Magic player, coach, dancer or celebrity read stories each month. In Orange County, please call 407.835.7333. In Seminole County, please call 407.320.0046. In Osceola County, please call 407.935.0678. In Lake County, please call 352.243.6404. In Polk County, please call 863.683.8672, *8999.
ORLANDO MAGIC YOUTH FOUNDATION
The Orlando Magic Youth Foundation was founded in 1988 and, in 1994, became a fund of the McCormick Tribune Foundation. The support of the Magic players, coaches, staff and the DeVos Family, in partnership with the team’s season ticket holders, corporate sponsors, fans and the community truly enable the OMYF to help our community. Since inception, the OMYF has positively impacted more than one million children. Through private donations, fund-raising events and contributions from the Orlando Magic and its ownership group, more than $11 million has been raised and distributed to non-profits that support the OMYF mission statement. For additional information, please visit www.orlandomagic.com and select “OMYF” or call 407.916.2641. If you would like to make a tax deductible charitable donation, please make your check payable to the Orlando Magic Youth Foundation and mail it to:
The Orlando Magic Youth Foundation
8701 Maitland Summit Blvd.
Orlando, Florida 32810
P
PARKING
Parking is available for all Orlando Magic games. There are 3,500 on-site spots to choose from as well as more than 7,000 spots within a one-mile area.
PLAYERS CHAMPIONSHIP FOR CHARITY
The Orlando Magic Youth Foundation, a fund of the McCormick Tribune Foundation, hosts an Orlando Magic Players Championship for Charity golf tournament to raise funds to be distributed to the Central Florida community non-profit agencies that support the OMYF mission statement through a grant process. The golf tournament is held in the fall (September-October). To learn more about this event, please visit www.orlandomagic.com and select “OMYF” or call 407.916.2641.
POCKET SCHEDULES
This item is a convenient way to keep track of all of the Orlando Magic games and start times, promotional nights, television broadcasts and important arena information. Keep them in your wallet, purse or at your desk so that you never miss a game. Pick up a pocket schedule at the TD Waterhouse Centre, the Magic Box Office, located at the RDV Sportsplex, participating Orlando area businesses, or by writing or calling the Fan Relations Department at 407.89.MAGIC.
PROMOTIONAL ITEMS
Promotional items have individual restrictions, and giveaway dates are subject to change without prior notice. A schedule of promotional dates is listed on our pocket schedule and at www.orlandomagic.com
PUBLIC ADDRESS PAGING
Because of the many requests, paging is not permitted except in cases that are deemed to be life-threatening emergencies by the Orlando Magic. If you need paging, please see a Fan Relations Representative at the Fan Relations Booth, located behind Sections 117 and 118 on the concourse level.
PUBLICATIONS
Magic Magazine, the official team magazine, is available at all retail stands during all Orlando Magic home games. New issues of Magic Magazine are available each month. The magazine is also sold on the concourse and in the stands during the pre-season. Fans may also subscribe to Magic Magazine. Check www.orlandomagic.com for current prices and subscription information. Note: Season Ticket Holders (full and half-season) receive a free subscription to Magic Magazine.
The Orlando Magic Media Guide is available every season. Guides may be purchased by mailing a check or money order to Media Relations, Orlando Magic, 8701 Maitland Summit Blvd., Orlando, FL 32810 and they are available at all retail stands during all Orlando Magic home games at TD Waterhouse Centre. Check www.orlandomagic.com for current prices.
The Orlando Magic Yearbook is available at all retail stands during certain Orlando Magic home games at the TD Waterhouse Centre. Yearbooks may also be purchased by mailing a check or money order to Media Relations, Orlando Magic, 8701 Maitland Summit Blvd., Orlando, FL 32810. Check www.orlandomagic.com for current prices. Note: Season Ticket Holders receive a free yearbook each season.
R
RE-ENTRY POLICY
Guests may not re-enter the TD Waterhouse Centre unless they have made arrangements with the Orlando Magic Fan Relations Staff prior to leaving. Re-entry accommodations are up to the discretion of the Magic and strictly limited to emergencies only.
RESTROOMS (PUBLIC)
Public restrooms are conveniently located behind the red tiled walls in each corner of the TD Waterhouse Centre. All restrooms have diaper-changing stations available and are accessible to Guests with disabilities.
S
SCOREBOARD MESSAGES
Have a message for a special someone that you want played during halftime of an NBA game? Whether it is a birthday, anniversary, or just a welcome message, say it in style! For an investment of just $50 you can have your special message displayed. To place your message, contact the Orlando Magic at 407.916.2674.
SEARCH PROCEDURES
In the interest of guest and staff safety, a search process is required by the TD Waterhouse Centre and the National Basketball Association. The purpose of this search is to prevent Guests from bringing into the arena unauthorized and prohibited items. Guests who refuse to submit to either visual or pat down searches will be refused entry. Security personnel will conduct these searches. The Guest must throw the prohibited item in the trash or return the item to their vehicle. Search sticks may be used to move items around, if necessary. Any items in question should be removed by the Guest.
SEASON TICKETS
The Orlando Magic offers a variety of season ticket packages from full season, half-season, 15-game, 10-game and 6-game mini-plans. For more information on season tickets, please log onto www.orlandomagic.com or call the Season Ticket Sales Department at 407.89.MAGIC and select “1”.
SEASON TICKET HOLDER EXPRESS LINES
Season Ticket Holders have an express line at four different permanent concession locations (on the concourse, located behind Sections 102, 111, 113, and 122).
SEATING CAPACITY
The TD Waterhouse Centre has seating capacity for 17,282 guests for every Orlando Magic home basketball game.
SEATING CHART
To see your seats online and to get a realistic view of the court from your seat location, simply log onto www.orlandomagic.com.
SECURITY
The Orlando Magic, National Basketball Association, and the TD Waterhouse Centre have implemented a number of additional security measures for the protection of everyone at our games. We apologize for any inconveniences you may experience.
Please be aware of the following:
Fans entering the TD Waterhouse Centre may be subject to security checks by searches, pat downs, and/or metal detecting equipment.
Baby bags and purses will be allowed in, but will be inspected at all entrances.
Large bags, coolers, and backpacks will not be allowed to enter the building.
Upon exiting the arena, fans will not be allowed to re-enter for any reason.
SHARE THE MAGIC
Season Ticket Holders can donate their unused game tickets to charitable youth organizations and make a difference in the lives of many underprivileged youth in the Central Florida community. Ticket donations are accepted until 2:00 p.m. the day of the game and are tax-deductible. Should you make your donation by telephone, please call 407.89.MAGIC and select “3” for Fan Relations. A representative will re-print your ticket(s) for the seat(s) donated. A new barcode will then be enabled for the donated seat(s). The barcode on the original tickets for the game(s) donated will no longer be valid for entry into the TD Waterhouse Centre. You can also mail tickets prior to the game to “Share the Magic”, 8701 Maitland Summit Blvd., Orlando, Florida 32810. For your convenience, we will mail you a receipt at the end of the month for tax purposes.
SMOKING POLICY
Smoking is not permitted once inside the arena. There are designated, roped off areas in front of the North and South main door entrances.
STOLEN TICKETS
Season Ticket Holders are urged to file a police report with your local law enforcement agency and provide our office with a copy. Once you have completed this initial step, we will provide you with replacement tickets on a month-to-month basis for full season tickets. Should you have less than an entire season stolen, then we will handle each case on an individual basis. For your convenience, the Orlando Magic Ticket Office will have your replacement tickets available for pickup the first business day of each month.
STROLLERS
Strollers are not permitted in the TD Waterhouse Centre.
STUFF, THE MAGIC MASCOT
Stuff, the Magic Mascot, is our number one fan and cheerleader who has been with us since day one! See Stuff at every Magic game, on the court and in the stands. Check out more information about Stuff on the new Stuff’s Lair at www.orlandomagic.com. You can also have stuff come to your event, birthday party, or corporate gatherings! Check out www.orlandomagic.com or call 407.916.2675 for more information about Stuff appearances.
SUITES
Luxury Suites are ideal for companies and individuals who wish to provide the best in sports and entertainment hospitality to their clients and employees. Benefits include 16 tickets to every Orlando Magic home game, premium in-suite catering and hospitality options, a television, wet bar/kitchenette with refrigerator, and phone service. Suite Holders also receive access to tickets for other events held at the TD Waterhouse Centre, such as concerts, Ringling Bros. and Barnum and Bailey Circus and ice-skating shows. For more information, please contact a Corporate Partnership Representative at 407.916.2720.
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TAG-A-CHILD PROGRAM
All guests who would like to register their child for the Tag-A-Child program may do so at the Fan Relations Booth located behind Sections 117 and 118 on the outer concourse. The child will receive a wristband with his/her name and seat location. If the child becomes lost, the wristband will give an event staff employee or police officer the necessary information to escort the child back to his/her seat. If a parent is not there, the child will be taken to the Fan Relations Booth.
TICKET FRAUD
Ticket fraud includes, but is not limited to, misrepresentation of a disability. Management reserves the right to take appropriate action regarding misrepresentation, which may result in relocation, revoking of tickets or ejection.
TICKET INFORMATION
Purchasing tickets for Orlando Magic games is a simple and convenient process. Tickets are sold at the TD Waterhouse box office, the Orlando Magic Ticket Office, all Ticketmaster locations, by calling 800.4NBA.TIX, or on the Internet at www.Ticketmaster.com. To purchase season tickets, ticket packages, or group tickets, please call 407.89.MAGIC or Toll Free at 800.338.0005. To find out more information about season tickets, ticket packages, single game tickets, or group tickets, log onto www.orlandomagic.com and select “Tickets.”
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WEB SITE
Please visit the official Orlando Magic Internet site, at www.orlandomagic.com, for the latest team news and information, games, video clips, statistics and more. In addition, the site provides ticket plan and seating information along with account access for Season Ticket Holders. Our Spanish-speaking fans can log onto www.orlandomagic.com and select “En Espanol.”
WILL CALL
For your convenience, we provide two different options for Magic Will Call services. On game days, guests may pick up tickets at Will Call, located on the east side of the TD Waterhouse Centre. Guests will be required to present a valid photo I.D. and may pick up tickets starting 90 minutes prior to an Orlando Magic game. Will Call tickets can also be picked up on non-game days at the Orlando Magic Ticket Office, conveniently located inside the RDV Sportsplex in Maitland. Our office hours are Monday through Friday from 9 a.m. to 6 p.m. All information contained in this fan guide was current as of 08/04.
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ADDRESS/TELEPHONE/INTERNET FOR EXECUTIVE OFFICE
Orlando Magic
8701 Maitland Summit Blvd.
Orlando, FL 32810
407.916.2400
Official Team Web site: www.orlandomagic.com
ANTHEM SINGERS
See National Anthem.
ANIMALS
The TD Waterhouse Centre welcomes Guide or Assistance Dogs utilized by the disabled or visually impaired. All other animals are prohibited.
APPEARANCES
All player, coach, mascot, dancer and Fan Van appearance requests from community-based organizations must be submitted in writing at least six weeks in advance of the event on the organization’s letterhead. The request must include date, time, specific event details and expectations of our talent. For additional information on our guidelines, please visit www.orlandomagic.com and select “In the Community” or call The Orlando Magic Community & Government Relations Department at 407.916.2628. For individual appearance information, see also Magic Dancers and Stuff the Magic Mascot sections.
ARENA CLUB
Membership to the Arena Club at the TD Waterhouse Centre is exclusive to Orlando Magic Season Ticket Holders. The Arena Club offers a unique full buffet dining experience and full bar, with reservation and guest privileges. Special requests are the clubs’ specialty. For more information regarding membership and membership privileges, please call 407.849.2050 ext. 2091.
ATM MACHINES
For your convenience, SunTrust ATM machines are located on the concourse level at the west end of the TD Waterhouse Centre. They are located directly behind Sections 106 and 107 on the concourse. There is also a SunTrust ATM machine outside the TD Waterhouse Centre. It is located on the east side of the building in front of the box office windows.
AUTOGRAPHS
Autographed items can be purchased through on-line auctions (www.orlandomagic.com), and during the season at in-game auctions and raffles, which benefit the Orlando Magic Youth Foundation, a fund of the McCormick Tribune Foundation. For additional information, please call 407.916.2641.
BAGS, BACKPACKS AND PURSES
For security purposes, only small personal bags (purses, baby bags, etc.) will be permitted inside the TD Waterhouse Centre, and may be subject to search at all entrances. Large bags, coolers, and backpacks are not permitted. There are no storage lockers on the premises. Please make sure that you leave all unnecessary items in your vehicle.
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BALL KID PACKAGES
The Orlando Magic offers the opportunity to purchase Honorary Ball Kid Packages through our Web site at www.orlandomagic.com. The package includes two tickets to a selected game and a chance for your young one (ages 6-14) to sit on the basket stanchion during the game and help rebound for the pros during warm-ups before the game and at halftime. There are a limited number of packages available. For more information on Ball Kid Packages, please call 407.916.2674.
BANNERS AND SIGNS
Banners and signs are permitted in the TD Waterhouse Centre, but may not exceed three feet in height and a reasonable length. Banners and signs may not be displayed during play due to sight restrictions. Banners and signs may not be hung or fastened anywhere in the arena. Poles to display banners or flags are prohibited. Banners and signs must not be commercial in nature, obscene in any way, or cause any disturbance with other fans. TD Waterhouse Centre reserves the right to remove any banner or sign without exception at the team’s request.
BASKETBALL CAMPS
Basketball camps are offered in the spring and summer and are designed for players ages 5 to 17, who are presented with a full slate of activities, ranging from skill enhancement and live games to life counseling. Basketball Camp offers instruction, team and individual competition, awards, a T-shirt, and more. Participants can also expect to meet Magic players and coaches! Magic guest speakers in the past have included Pat Garrity, Keith Bogans, Andrew DeClercq, and Grant Hill. You never know who might show up! In addition to our traditional camp program, we offer a special Parent/Child Overnight Camp in the spring, where both parent and child participate in drills, individual and combined competitions. For more information, please call 407.916.2681.
BIRTHDAY PACKAGES
Want to make your child’s next birthday party a hit? Check out Stuff’s Birthday Party Special with the Orlando Magic! Your party includes 10 game tickets, a picture at center court with Stuff, cupcakes, recognition on the Magic Vision, and more….all for only $25 per person! Call 407.89.MAGIC or stop by the Magic ticket sales display behind Section 109 for more information or to book your party! If you already have a birthday party planned somewhere else, Stuff can attend that as well. There are a variety of Stuff appearance packages. For more information, log onto www.orlandomagic.com or call 407.916.2675.
BLACK TIE & TENNIES CHARITY GALA
The Orlando Magic Youth Foundation, a fund of the McCormick Tribune Foundation, holds an annual Black Tie & Tennies Charity Gala to raise funds to be distributed to the Central Florida community non-profit agencies that support the OMYF mission statement through a grant process. This season’s Gala will be held on Saturday, April 9, 2005. To learn more about this event, please visit www.orlandomagic.com and select “OMYF” or call 407.916.2641.
BOX OFFICE
Individual game tickets can be purchased at the TD Waterhouse Centre box office Monday through Friday from 10 a.m. to 5 p.m. The TD Waterhouse Centre box office accepts cash, Visa, MasterCard, American Express, and Discover. For more information, please call 407.849.2020 and select “5”. Single tickets can also be purchased at the RDV Sportsplex in Maitland. Our box office hours are 9 a.m. to 6 p.m. Monday through Friday. The Magic ticket office accepts cash, Visa, MasterCard, American Express, and Discover. For more information, please call 407.89.MAGIC, or Toll free at 800.338.0005.
BROADCASTING
The Magic Broadcasting Department produces Orlando Magic games on TV and radio, as well as auxiliary television and radio programming. The department is also responsible for in-house audio and video production for the Magic.
TELEVISION
Orlando Magic regular and pre-season games are broadcast regionally on either the Magic Television Network (MTN) or Sunshine Network (SSN).
MAGIC TELEVISION NETWORK
The Magic Television Network consists of over-the-air stations across the state of Florida. WRBW UPN-65 in Orlando is the flagship station for the Television Network. The Network also consists of affiliate stations WMOR TV-32 in Tampa and WTCN WB-15 in Ft. Pierce. All games aired on the Magic Television Network are produced internally by Magic Broadcasting. This season, WRBW UPN-65 will air thirty-five (35) MTN broadcasts in the Orlando area, which includes Countdown to Magic, the half-hour pre-game show. Each MTN broadcast includes halftime video features that can also be viewed online. WRBW UPN-65 viewers can also listen to games en Espanol by selecting the Secondary Audio Programming (SAP) option on their television set.
SUNSHINE NETWORK
Sunshine Network is the regional cable outlet for Orlando Magic basketball. Sunshine Network will produce and air forty-four (44) Magic games this season. Each telecast will be preceded by a 30-minute pre-game show, Magic Tonight. Sunshine Network is a 24-hour regional sports network that reaches 5.7 million homes throughout the state of Florida.
RADIO
All pre-season, regular season and post-season Orlando Magic games can be heard on the Magic Radio Network. Additionally, for our Spanish-speaking listeners, all Magic games, home and away, are broadcast en Espanol. You can also hear all Orlando Magic games on the Internet via Inside Ticket.
MAGIC RADIO NETWORK
Please see our radio programming page.
2004-05 Orlando Magic Ratio Network Affiliates:
Daytona Beach - AM 1380 WELE
Gainesville/Ocala - WHHZ 100.5 FM
Jacksonville - AM 1010 WIOJ
Lake City/Live Oak - AM 1250 WQHL
Melbourne - AM 920 WMEL
Panama City - AM 1290 WPSL
Port St. Lucie - AM 1590 WPSL
Sarasota - AM 1490 WWPR
Stuart - AM 1450 WSTU
Tampa/St. Petersburg - AM 1470 WLVU
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CAMERAS AND VIDEO EQUIPMENT
All cameras are permitted in the TD Waterhouse Centre. Small, personal video cameras are permitted for videotaping pre-game, half-time, and post-game activities. Under no circumstance is the basketball game itself allowed to be video taped. Anyone caught videotaping the basketball game will be asked to remove the camera from the TD Waterhouse Centre. All professional cameras and video equipment (members of the media or free-lance journalists) must be cleared through the Orlando Magic Media Relations Department by calling 407.916.2623.
CHILD TICKET POLICY
For all Orlando Magic home games during the 2004-2005 season, children less than 36" tall do not need to purchase an individual ticket provided the child sits on an adult's lap. However, other events at TD Waterhouse Centre may require children of all ages to have a ticket for entry. Please check in advance by calling 407-849-2020.
COMMUNITY RELATIONS
The Orlando Magic continues to give back to the community through its various programs and activities such as Read to Achieve, Magic Volunteer Program (MVP), Hispanic Heritage Celebration, Black History Month and Child Abuse Prevention. For a full list of Community Relations Programs, please visit www.orlandomagic.com and select “In the Community”. For more information on all Community Relations Programs and Activities, please call 407.916.2644.
CONCESSIONS
Concession stands are located throughout the arena on the concourse. Hot dogs, popcorn, cotton candy, nachos, combo meals, chips, peanuts and candy can be found in designated concession stand stations. Bottled water, soft drinks, and cold draft beer accompany the wide range of food selections.
CORPORATE PARTNERSHIPS
A select group of individuals and corporations have the opportunity to harness the power of the Orlando Magic to impact their marketing objectives. Opportunities include television and radio advertising, Magic Magazine and a wide variety of other print advertising, in-arena signage, promotional programs, community programs, game tickets, hospitality, celebrity and talent appearances. For more information, please contact a Corporate Partnership Representative at 407.916.2720.
CREDIT CARD POLICY
The Orlando Magic accepts American Express, MasterCard, Visa and Discover credit cards. Credit Cards are not accepted at the Concession Stands (food and beverage) at the TD Waterhouse Centre, but are accepted at the retail stands (see merchandise/souvenirs)
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DIRECTIONS
RDV Sportsplex (Orlando Magic Corporate Office) is located at 8701 Maitland Summit Blvd., Orlando, FL 32810. The phone number is 407.916.2400.
From South/Downtown Orlando and Orlando International Airport:
Take I-4 East to exit 90B (Maitland Blvd. West). Take a right onto Maitland Blvd. and go ¼ mile to stop light at Keller Road. Turn right onto Keller Road, RDV Sportsplex is on the left.
From North of Orlando:
Take I-4 West to exit 90 (Maitland Blvd.). Take a right onto Maitland Blvd. and go ¼ mile to stop light at Keller Road. Turn right onto Keller Road, RDV Sportsplex is on the left.
The TD Waterhouse Centre is located at 600 W. Amelia St., Orlando, FL 32801. The phone number is 407.849.2000.
From West:
Take Amelia Street. Exit from I-4. Turn left at the bottom of the off ramp and go straight. Follow the signs.
From East:
Take Highway 50 (Colonial Dr. Exit 84) from I-4 and go straight through the light at the bottom of the off ramp to the next traffic light (Amelia Street) and make a right. Follow the signs.
DISABLED GUEST ACCESSIBILITY
The Orlando Magic is committed to providing every Guest with a comfortable and enjoyable experience at the arena. The TD Waterhouse Centre is a fully accessible arena for all Guests. The disabled entrance is located on the east side of the TD Waterhouse Centre. The entrance is located through the double glass doors to the right of the box office windows. Disabled parking for the TD Waterhouse Centre is located off Revere Street on the east side of the building. Guests are encouraged to arrive one hour prior to tip off to improve their chances of attaining a disabled parking space.
DONATIONS
The Orlando Magic coordinates two full-team internal autograph sessions per year. These items are used to help community-based organizations raise money for their programs. All requests for autographed items must be submitted in writing at least six weeks in advance of the event on the organization’s letterhead. The request must include date, time and beneficiary of funds raised. Requests from individuals cannot be accommodated. For additional information on guidelines, please visit www.orlandomagic.com and select “In the Community” or call 407.916.2628.
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E-MAGIC INSIDER
Log on to www.orlandomagic.com to subscribe to E-Magic Insider, the Orlando Magic’s official team broadcast e-mail service. Get the latest team information, including weekly newsletters, breaking news, player transactions, post-game quotes and more right on your desktop.
ELEVATORS
Elevators are located on the east side of the TD Waterhouse Centre for those Guests who cannot navigate the stairs on either the north or south sides of the arena. These elevators are found by entering the double glass doors directly to the right of the box office windows.
EMERGENCY EVACUATION
In the event of an emergency during a game, the Orlando Magic staff will utilize the public address system in the TD Waterhouse Centre to inform our Guests of the situation and any instructions as applicable. All exits and emergency exits are posted with appropriate signage.
EMPLOYMENT
The Orlando Magic organization is always looking for talented professionals to join our “Team Behind the Team”. We have a variety of full, seasonal and internship opportunities available. Please check our Web site, www.orlandomagic.com and select “Employment” on a regular basis as it is updated when new positions become available with the Orlando Magic.
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FAN CLUBS
See Hoop Troop.
FAN MAIL
Fan mail can be sent to:
Coach’s or Player’s Name
c/o Orlando Magic
8701 Maitland Summit Blvd.
Orlando, FL 32810
FAN RELATIONS
Questions, comments or concerns from fans can be submitted online by logging onto www.orlandomagic.com and selecting “Fan Relations” or mailed to the following address:
Orlando Magic
c/o Fan Relations Department
8701 Maitland Summit Blvd.
Orlando, FL 32810
FAN RELATIONS BOOTH
The Fan Relations Booth is located behind Sections 117 and 118 on the concourse level of the TD Waterhouse Centre. Our friendly and knowledgeable Fan Relations Staff is available to assist our Guests with any questions, comments or concerns. Our Guests are our top priority. Hours of Operation are from gate (door) opening until the crowd departs.
FIRST AID STATIONS
The First Aid Office is located on the main concourse at the east side of the arena behind Sections 107 and 108.
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GAME DATE AND TIME CHANGES
All game dates and times are subject to change. In the event a game date change should occur, the Orlando Magic will notify the Season Ticket Holder of record by mail. All game changes will also appear on www.orlandomagic.com and will be communicated through the local media. Please remember to notify anyone that you have already distributed your tickets to of the game date or time change. Generally, the Orlando Magic will not issue refunds or exchange tickets due to game date or time changes.
GATES OPEN (DOORS OPEN)
Gates open one hour prior to game time for all Orlando Magic home games. Gate opening times may vary if a game is rescheduled or extra time is required for general admittance. All fans are permitted access near the court for the first half-hour after the gates open.
GROUP TICKETS
If you’ve ever thought about bringing a group to an Orlando Magic game, now is the time! There’s no better way to catch the action at the TD Waterhouse Centre than to share the experience with a group of 20 or more. Your group could have the opportunity to play on the Magic court or high five the players before the game. Call the Group Sales Department at 407.89.MAGIC and select “2” for more information.
GUARANTEED GIVEAWAYS
Guaranteed Giveaways are available to Orlando Magic Season Ticket Holders who would like to receive one of each of the giveaways on the promotional schedule for the 2004-2005 season. For a one-time annual investment of $50 each, Season Ticket Holders can pick up their guaranteed giveaway the day of the game from the guaranteed giveaway table located on the concourse behind Section 118. To sign up for the guaranteed giveaway program, contact your Fan Relations Representative at 407.89.MAGIC and select “3” for Fan Relations.
GUEST CONDUCT
The Orlando Magic is committed to providing a fun, entertaining, exciting and safe environment for all of our Guests. Those Guests interfering with the event or causing offense to other Guests may be asked to leave the facility and may be subject to prosecution.
GUEST RELATIONS
See Fan Relations or Fan Relations Booth.
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HALFTIME ENTERTAINMENT
The Orlando Magic offers exciting halftime entertainment for the fans at each game, from amazing acts of skill to funny and entertaining performers. The halftime entertainment schedule (subject to change) is available online at www.orlandomagic.com. For fans interested in performing at halftime, please send your audition tape to the following address:
Orlando Magic
Game Operations Manager
8701 Maitland Summit Blvd.
Orlando, FL 32810
HOOP TROOP
The Orlando Magic Hoop Troop, Inc. is the official booster club for the NBA’s Orlando Magic basketball team. The booster club was established in the summer of 2002 to enhance the experience of Orlando Magic and NBA fans through various events and activities, and to improve the quality of life of the young people of Central Florida through fund-raising and charitable activities. For information about membership, call 407.851.3127, or e-mail “MagicHoopTroop@aol.com”.
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LATIN AFFAIRS DIVISION
Individuals and corporations can experience the excitement and growth by advertising with the Orlando Magic Latin Affairs Division. The Latino population is the fastest growing minority group in the USA. The Orlando Magic Latin Affairs Division and its marketing objectives offer the following programs: Sponsorship for Latin Nights, Ticket Sales, Community Relations Programs, Community Events, Client and Employee entertainment packages and Spanish Radio. For more information, please call 407.916.2908. All of the Orlando Magic’s (90) games are broadcast in Spanish as well as a one hour Monday night radio show from 6-7 p.m. Secondary Audio Programming is also available.
LOST AND FOUND
If you lose an item during an event, please contact any Fan Relations staff member or any other employee for assistance. You may also check with the Orlando Police Department Office located on the east concourse near Sections 107 and 108. Found items can be turned into the Orlando Police Department Office on the east concourse. Unclaimed items will be donated to charity after 30 days. For assistance on non-game days, please contact the TD Waterhouse Centre Security Control office at 407.849.2085.
LOST TICKETS
The Orlando Magic will be glad to replace Season Ticket Holders’ tickets for one game each season free of charge. If you lose your tickets a second time during the season you will be charged the face value for the replacement tickets. If you find your lost tickets within seven working days after the game you were charged for, you may return the tickets (fully intact) and receive a refund of the replacement cost. Replacement tickets will need to be picked up by the ticket holder. Please be prepared to show identification. The Orlando Magic Ticket office is unable to send replacement tickets via U.S. mail.
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MAGIC DANCERS
The Magic Dancers are an exciting part of the Magic game experience! The Magic Dancers greet fans at the gate, perform during the game, and sign autographs for fans at halftime! If you would like to book the Magic Dancers at your event, please call 407.916.2675. For more information, log onto www.orlandomagic.com and select “Magic Dancers.”
MASCOTS
See Stuff, The Magic Mascot.
“MEET THE MAGIC” PARTY
This Season Ticket Holder Only event comes once a year. Season Ticket Holders get the unique opportunity to meet and gain up-close access to the Orlando Magic players and coaches. Last season, the event was held at Downtown Disney’s Pleasure Island and featured such interactive player stations as, autographs, photos, face painting, and even karaoke! Details for this season’s much anticipated party will be revealed after the All-Star Break. For more information on how to enjoy this exclusive event and become an Orlando Magic season ticket holder, call 407.89.MAGIC.
MERCHANDISE/SOUVENIRS
Orlando Magic and NBA merchandise can be purchased on the concourse behind Sections 104, 109, 115, and 120. Merchandise can also be purchased online by visiting the Official Orlando Magic Team Shop at www.orlandomagicshop.com!
MONTE CRISTO CLUB
The TD Waterhouse Centre is home to Orlando’s exclusive members-only club, bar, and full-service cigar lounge. Individual and Corporate memberships are available on an annual basis. For more information regarding membership and membership privileges, please contact 407.650.3540.
MY MAGIC ACCOUNT MANAGER
Orlando Magic Season Ticket Holders can manage your account quickly and easily by logging onto www.orlandomagic.com and selecting the Season Ticket Holder icon on the home page. Once on the Season Ticket Holder page, simple select the “my Magic account by ticketmaster” and you can forward tickets to family, friends, co-workers and clients, make payments, and update your account information.
NATIONAL ANTHEM
For fans interested in singing the National Anthem at an Orlando Magic game, please send in an acappella rendition of the National Anthem on CD, VHS or cassette (CD preferred). In addition, please send a short bio that describes your singing credentials along with a headshot. You can send the package to the following address:
Orlando Magic
Game Operations Manager
8701 Maitland Summit Blvd.
Orlando, FL 32810
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ORLANDO MAGIC READ TO ACHIEVE STORYLINE
Listen to your favorite Orlando Magic player, coach, dancer or celebrity read stories each month. In Orange County, please call 407.835.7333. In Seminole County, please call 407.320.0046. In Osceola County, please call 407.935.0678. In Lake County, please call 352.243.6404. In Polk County, please call 863.683.8672, *8999.
ORLANDO MAGIC YOUTH FOUNDATION
The Orlando Magic Youth Foundation was founded in 1988 and, in 1994, became a fund of the McCormick Tribune Foundation. The support of the Magic players, coaches, staff and the DeVos Family, in partnership with the team’s season ticket holders, corporate sponsors, fans and the community truly enable the OMYF to help our community. Since inception, the OMYF has positively impacted more than one million children. Through private donations, fund-raising events and contributions from the Orlando Magic and its ownership group, more than $11 million has been raised and distributed to non-profits that support the OMYF mission statement. For additional information, please visit www.orlandomagic.com and select “OMYF” or call 407.916.2641. If you would like to make a tax deductible charitable donation, please make your check payable to the Orlando Magic Youth Foundation and mail it to:
The Orlando Magic Youth Foundation
8701 Maitland Summit Blvd.
Orlando, Florida 32810
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PARKING
Parking is available for all Orlando Magic games. There are 3,500 on-site spots to choose from as well as more than 7,000 spots within a one-mile area.
PLAYERS CHAMPIONSHIP FOR CHARITY
The Orlando Magic Youth Foundation, a fund of the McCormick Tribune Foundation, hosts an Orlando Magic Players Championship for Charity golf tournament to raise funds to be distributed to the Central Florida community non-profit agencies that support the OMYF mission statement through a grant process. The golf tournament is held in the fall (September-October). To learn more about this event, please visit www.orlandomagic.com and select “OMYF” or call 407.916.2641.
POCKET SCHEDULES
This item is a convenient way to keep track of all of the Orlando Magic games and start times, promotional nights, television broadcasts and important arena information. Keep them in your wallet, purse or at your desk so that you never miss a game. Pick up a pocket schedule at the TD Waterhouse Centre, the Magic Box Office, located at the RDV Sportsplex, participating Orlando area businesses, or by writing or calling the Fan Relations Department at 407.89.MAGIC.
PROMOTIONAL ITEMS
Promotional items have individual restrictions, and giveaway dates are subject to change without prior notice. A schedule of promotional dates is listed on our pocket schedule and at www.orlandomagic.com
PUBLIC ADDRESS PAGING
Because of the many requests, paging is not permitted except in cases that are deemed to be life-threatening emergencies by the Orlando Magic. If you need paging, please see a Fan Relations Representative at the Fan Relations Booth, located behind Sections 117 and 118 on the concourse level.
PUBLICATIONS
Magic Magazine, the official team magazine, is available at all retail stands during all Orlando Magic home games. New issues of Magic Magazine are available each month. The magazine is also sold on the concourse and in the stands during the pre-season. Fans may also subscribe to Magic Magazine. Check www.orlandomagic.com for current prices and subscription information. Note: Season Ticket Holders (full and half-season) receive a free subscription to Magic Magazine.
The Orlando Magic Media Guide is available every season. Guides may be purchased by mailing a check or money order to Media Relations, Orlando Magic, 8701 Maitland Summit Blvd., Orlando, FL 32810 and they are available at all retail stands during all Orlando Magic home games at TD Waterhouse Centre. Check www.orlandomagic.com for current prices.
The Orlando Magic Yearbook is available at all retail stands during certain Orlando Magic home games at the TD Waterhouse Centre. Yearbooks may also be purchased by mailing a check or money order to Media Relations, Orlando Magic, 8701 Maitland Summit Blvd., Orlando, FL 32810. Check www.orlandomagic.com for current prices. Note: Season Ticket Holders receive a free yearbook each season.
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RE-ENTRY POLICY
Guests may not re-enter the TD Waterhouse Centre unless they have made arrangements with the Orlando Magic Fan Relations Staff prior to leaving. Re-entry accommodations are up to the discretion of the Magic and strictly limited to emergencies only.
RESTROOMS (PUBLIC)
Public restrooms are conveniently located behind the red tiled walls in each corner of the TD Waterhouse Centre. All restrooms have diaper-changing stations available and are accessible to Guests with disabilities.
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SCOREBOARD MESSAGES
Have a message for a special someone that you want played during halftime of an NBA game? Whether it is a birthday, anniversary, or just a welcome message, say it in style! For an investment of just $50 you can have your special message displayed. To place your message, contact the Orlando Magic at 407.916.2674.
SEARCH PROCEDURES
In the interest of guest and staff safety, a search process is required by the TD Waterhouse Centre and the National Basketball Association. The purpose of this search is to prevent Guests from bringing into the arena unauthorized and prohibited items. Guests who refuse to submit to either visual or pat down searches will be refused entry. Security personnel will conduct these searches. The Guest must throw the prohibited item in the trash or return the item to their vehicle. Search sticks may be used to move items around, if necessary. Any items in question should be removed by the Guest.
SEASON TICKETS
The Orlando Magic offers a variety of season ticket packages from full season, half-season, 15-game, 10-game and 6-game mini-plans. For more information on season tickets, please log onto www.orlandomagic.com or call the Season Ticket Sales Department at 407.89.MAGIC and select “1”.
SEASON TICKET HOLDER EXPRESS LINES
Season Ticket Holders have an express line at four different permanent concession locations (on the concourse, located behind Sections 102, 111, 113, and 122).
SEATING CAPACITY
The TD Waterhouse Centre has seating capacity for 17,282 guests for every Orlando Magic home basketball game.
SEATING CHART
To see your seats online and to get a realistic view of the court from your seat location, simply log onto www.orlandomagic.com.
SECURITY
The Orlando Magic, National Basketball Association, and the TD Waterhouse Centre have implemented a number of additional security measures for the protection of everyone at our games. We apologize for any inconveniences you may experience.
Please be aware of the following:
SHARE THE MAGIC
Season Ticket Holders can donate their unused game tickets to charitable youth organizations and make a difference in the lives of many underprivileged youth in the Central Florida community. Ticket donations are accepted until 2:00 p.m. the day of the game and are tax-deductible. Should you make your donation by telephone, please call 407.89.MAGIC and select “3” for Fan Relations. A representative will re-print your ticket(s) for the seat(s) donated. A new barcode will then be enabled for the donated seat(s). The barcode on the original tickets for the game(s) donated will no longer be valid for entry into the TD Waterhouse Centre. You can also mail tickets prior to the game to “Share the Magic”, 8701 Maitland Summit Blvd., Orlando, Florida 32810. For your convenience, we will mail you a receipt at the end of the month for tax purposes.
SMOKING POLICY
Smoking is not permitted once inside the arena. There are designated, roped off areas in front of the North and South main door entrances.
STOLEN TICKETS
Season Ticket Holders are urged to file a police report with your local law enforcement agency and provide our office with a copy. Once you have completed this initial step, we will provide you with replacement tickets on a month-to-month basis for full season tickets. Should you have less than an entire season stolen, then we will handle each case on an individual basis. For your convenience, the Orlando Magic Ticket Office will have your replacement tickets available for pickup the first business day of each month.
STROLLERS
Strollers are not permitted in the TD Waterhouse Centre.
STUFF, THE MAGIC MASCOT
Stuff, the Magic Mascot, is our number one fan and cheerleader who has been with us since day one! See Stuff at every Magic game, on the court and in the stands. Check out more information about Stuff on the new Stuff’s Lair at www.orlandomagic.com. You can also have stuff come to your event, birthday party, or corporate gatherings! Check out www.orlandomagic.com or call 407.916.2675 for more information about Stuff appearances.
SUITES
Luxury Suites are ideal for companies and individuals who wish to provide the best in sports and entertainment hospitality to their clients and employees. Benefits include 16 tickets to every Orlando Magic home game, premium in-suite catering and hospitality options, a television, wet bar/kitchenette with refrigerator, and phone service. Suite Holders also receive access to tickets for other events held at the TD Waterhouse Centre, such as concerts, Ringling Bros. and Barnum and Bailey Circus and ice-skating shows. For more information, please contact a Corporate Partnership Representative at 407.916.2720.
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TAG-A-CHILD PROGRAM
All guests who would like to register their child for the Tag-A-Child program may do so at the Fan Relations Booth located behind Sections 117 and 118 on the outer concourse. The child will receive a wristband with his/her name and seat location. If the child becomes lost, the wristband will give an event staff employee or police officer the necessary information to escort the child back to his/her seat. If a parent is not there, the child will be taken to the Fan Relations Booth.
TICKET FRAUD
Ticket fraud includes, but is not limited to, misrepresentation of a disability. Management reserves the right to take appropriate action regarding misrepresentation, which may result in relocation, revoking of tickets or ejection.
TICKET INFORMATION
Purchasing tickets for Orlando Magic games is a simple and convenient process. Tickets are sold at the TD Waterhouse box office, the Orlando Magic Ticket Office, all Ticketmaster locations, by calling 800.4NBA.TIX, or on the Internet at www.Ticketmaster.com. To purchase season tickets, ticket packages, or group tickets, please call 407.89.MAGIC or Toll Free at 800.338.0005. To find out more information about season tickets, ticket packages, single game tickets, or group tickets, log onto www.orlandomagic.com and select “Tickets.”
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WEB SITE
Please visit the official Orlando Magic Internet site, at www.orlandomagic.com, for the latest team news and information, games, video clips, statistics and more. In addition, the site provides ticket plan and seating information along with account access for Season Ticket Holders. Our Spanish-speaking fans can log onto www.orlandomagic.com and select “En Espanol.”
WILL CALL
For your convenience, we provide two different options for Magic Will Call services. On game days, guests may pick up tickets at Will Call, located on the east side of the TD Waterhouse Centre. Guests will be required to present a valid photo I.D. and may pick up tickets starting 90 minutes prior to an Orlando Magic game. Will Call tickets can also be picked up on non-game days at the Orlando Magic Ticket Office, conveniently located inside the RDV Sportsplex in Maitland. Our office hours are Monday through Friday from 9 a.m. to 6 p.m. All information contained in this fan guide was current as of 08/04.
