ORLANDO MAGIC INTERNSHIPS
Thank you for your interest in the Orlando Magic Internship Program. We believe that our internship program is one of the most comprehensive in the sports industry since we currently offer over 15 different opportunities in a variety of departments. Those who are selected to be Orlando Magic interns will acquire practical knowledge through hands-on experience and gain invaluable skills necessary to compete for careers in the sports industry when the program is completed.

Eligibility Requirements:

  • 12 month internship that runs July through June
  • College junior, senior, and graduate level students
  • Recent college graduates (up to 18 months following graduation date)

Compensation and Benefits:

  • Minimum wage per hour is provided for each full-time Orlando Magic intern
  • Use of RDV Sportsplex, state of the art athletic club access
  • Game tickets during Magic season (as available)
  • 40% discount on Orlando Magic merchandise
  • 25% discount at RDV Sportsplex Retail Store

Relocation Information:
Relocation and housing expenses are the responsibility of the intern

Working Hours:

  • Office Hours - M-F, 9:00 a.m.-6:00 p.m.
  • Each internship supervisor dictates hours
  • Most Interns work all game nights (41 home games + playoffs and finals) including weekends and holidays

College of Knowledge:
College of Knowledge is a monthly get together for the Orlando Magic interns. Each month, the interns get the opportunity to sit down face-to-face with a member of the Orlando Magic Leadership Team and hear their career story, career advice in addition to an interactive question and answer session. Previous speakers at College of Knowledge sessions have included the Assistant General Manager, Sr. Vice President of Sales, Vice President of Marketing and Senior Vice President of Communications. We also provide a workshop on resume writing and interviewing skills. College of Knowledge is a great opportunity for interns to bond with their fellow interns, learn more about the sports industry and network with the Orlando Magic Leadership.

INTERNSHIP PROGRAMS

JOB SUMMARY
Assist Arena Operations with duties that pertain to the Amway Center.

JOB RELATIONSHIPS
Reports to Director of Arena Operations, Arena Operations Manager, Arena Operations Specialist

GAME/EVENT RESPONSIBILITIES

  • Game night responsibilities: Yes
  • Approximate number of games worked per season: 21-40
  • Event night responsibilities: Yes
  • Approximate number of events worked per season: 21-40

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist Arena Operations with game day preparations, including detailed walkthroughs of each level of the Amway Center.
  • Assist Arena Operations with event day preparations, including detailed walkthroughs of Magic Exclusive Spaces in the Amway Center.
  • Coordinate game night security check in sheet.
  • Coordinate Event Information Directory for Magic games, thoroughly review information and distribute to all necessary parties.
  • Work with Amway Center building partners to gain knowledge and understanding of each entity and their relation to the total operation of the arena.
  • Assist with all other departments—Marketing, Ticket Sales, Corporate Partnership, Communications, Season Ticket Service and Operations, Retail, Premium Sales/Services, Box Office, Tech Services, Broadcasting and Corporate Office —to insure all needs are met for game nights.
  • Conduct Amway Center tours as needed.
  • General office duties: data entry, answering phones, copying, filing, and faxing.
  • Other duties as assigned.

QUALIFICATIONS

  • Junior, Senior or graduate-level students or recent college graduates (up to 18 months).
  • Management, Marketing, Sports Administration, Communications or related business majors preferred.
  • Proficient in Microsoft Office 2007, Outlook, Excel, Word, PowerPoint and other related computer skills required.
  • Ability to meet tight deadlines and work well under pressure.
  • Strong organizational skills, time management skills and attention to detail required.
  • Strong verbal and written communication skills with an emphasis on business writing skills.
  • Ability to prioritize and manage multiple tasks/projects and support multiple high level executive positions.
  • Ability to work independently without supervision, be self-directed and demonstrate initiative.
  • Ability to take direction without follow up.
  • Ability to work collaboratively with others for whom you have no direct supervisory authority.
  • Strong teamwork and team synergy skills required.
  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
  • Exhibit good judgment and decision-making skills.
  • Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.
  • Willingness to work a flexible schedule based on the changing priorities of the department.

View available internships

JOB SUMMARY
The Post-Production Intern will provide general graphic and editing support to the Broadcast Production department at Amway Center. This will include assisting with the acquisition of elements and creation of graphics, promos and/or features for in-arena broadcast, television broadcasts and digital signage.

JOB RELATIONSHIPS

  • Reports to Digital Signage Manager
  • Indirectly reports to Assistant Director of Broadcast Production

GAME/EVENT RESPONSIBILITIES

  • Game night responsibilities: Yes
  • Approximate number of games worked per season: 41
  • Event night responsibilities: No
  • Approximate number of events worked per season: 1-15

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist Graphic Designers and Producers with content creation as assigned.
    Responsibilities will include:
    • Creating Digital Signage or LED based off of templates created by Broadcast Production staff.
    • Acquire video, photos, logos and fonts for Digital Signage and LED creation.
    • Create all other graphics and animations as assigned.
  • Assist Broadcast Production Producers with various Broadcast and In-Arena video features and Marketing promos as assigned.
    Responsibilities will include:
    • Research and digitize highlights and other footage prior or during edit sessions.
    • Acquire footage from external resources and general story/information gathering for each project.
    • Export and/or compress files to send out for internal and external client approval.
  • Media manage and archive graphics, promos and features.
  • Complete tape and/ or DVD duplication, web compression and editing video requests and deliver/distribute upon completion for internal and external departments as assigned.
  • Assist with control room positions for live events.
  • Assist with digital archival procedures.
  • All other duties as assigned.

QUALIFICATIONS

  • Junior, senior or graduate-level college students and recent college graduates. Vocational broadcasting students accepted as well.
  • Working knowledge and experience with:
    • Adobe After Effects
    • Adobe Photoshop
    • Adobe Premiere Pro
    • Adobe Encore or DVD Studio Pro
    • Video Compression formats
  • Considered a plus, working knowledge and experience with:
    • Adobe Illustrator
    • Digital Signage and LED video boards
    • DSLR / XDCAM cameras
    • Cinema 4D, Maya or 3DS Max
    • Administrative computer skills (Microsoft Office Suite)
  • Knowledge of basketball/NBA preferred.
  • Good driving record (driving record background check required).
  • Audio and/or Video production, journalism, communications or related major or production background preferred.
  • Ability to meet tight deadlines and work well under pressure.
  • Strong organizational skills, time management skills and attention to detail required.
  • Strong verbal and written communication skills with an emphasis on business writing skills.
  • Ability to work independently without supervision, be self-directed and demonstrate initiative.
  • Ability to work collaboratively with others for whom you have no direct supervisory authority.
  • Strong teamwork and team synergy skills required.
  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
  • Exhibit good judgment and decision-making skills.
  • Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.
  • Willingness to work a flexible schedule based on the changing priorities of the department.

PHYSICAL REQUIREMENTS

  • Ability to lift and carry video equipment. (i.e. video cameras, tripods, lighting gear, etc.)
  • Ability to sit at edit/computer stations for long periods of time. (digitizing, editing, logging, etc.)

View available internships

JOB SUMMARY
The Post-Production Intern will provide general graphic and editing support to the Broadcast Production department at Amway Center. This will include assisting with the acquisition of elements and creation of graphics, promos and/or features for in-arena broadcast, television broadcasts and digital signage.

JOB RELATIONSHIPS

  • Reports to Digital Signage Manager
  • Indirectly reports to Assistant Director of Broadcast Production

GAME/EVENT RESPONSIBILITIES

  • Game night responsibilities: Yes
  • Approximate number of games worked per season: 41
  • Event night responsibilities: No
  • Approximate number of events worked per season: 1-15

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist Broadcast Department with various Broadcast and In-Arena video features and Marketing promos as assigned.
    Responsibilities will include:
    • Manage highlight and footage library.
  • Assist Producers with various Broadcast and In-Arena video features and Marketing promos as assigned.
  • Assist staff Videographer with all studio and field production assignments.
    Responsibilities will include:
    • Equipment set-up and strike for studio and field production.
    • Under guidance of staff Videographer, operate studio and field cameras, when needed.
    • Studio and field audio technician assistance.
    • Operate teleprompter when required.
    • General upkeep and organization of field production equipment.
  • Digitize and media manage b-roll and interview footage as assigned.
  • Assist Graphic Designers and Producers with content creation as assigned.
    Responsibilities will include:
    • Create Digital Signage or LED based off of templates created by Broadcast Production staff.
    • Acquire video, photos, logos and fonts for Digital Signage and LED creation.
    • Create all other Digital Signage and LED graphics and animations as assigned.
  • Assist in control room positions for live events.
  • Complete tape and/ or DVD duplication, web compression and editing video requests and deliver/distribute upon completion for internal and external departments as assigned.
  • Assist with digital archival procedures. Responsibilities include: labeling tapes, retuning tapes to correct storage location, and recycling/degaussing tapes for re-use.
  • Assist Broadcast Technology and Services Engineering staff with installation maintenance and calibration of broadcast and A/V equipment. Prior engineering experience not required.
  • All other duties as assigned.

QUALIFICATIONS

  • Junior, senior or graduate-level college students and recent college graduates. Vocational broadcasting students accepted as well.
  • Working knowledge and experience with Adobe Premiere Pro
  • Knowledge of basketball/NBA preferred.
  • Good driving record (driving record background check required).
  • Audio and/or Video production, journalism, communications or related major or production background preferred.
  • Considered a plus: working knowledge and experience with:
    • After Effects, Photoshop, Illustrator
    • DVD authoring software
    • Digital Signage and LED video boards
    • Web compression formats and software
    • DSLR/ XDCAM cameras
    • Administrative computer skills (Microsoft Office Suite)
  • Ability to meet tight deadlines and work well under pressure.
  • Strong organizational skills, time management skills and attention to detail required.
  • Strong verbal and written communication skills with an emphasis on business writing skills.
  • Ability to work independently without supervision, be self-directed and demonstrate initiative.
  • Ability to work collaboratively with others for whom you have no direct supervisory authority.
  • Strong teamwork and team synergy skills required.
  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
  • Exhibit good judgment and decision-making skills.
  • Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.
  • Willingness to work a flexible schedule based on the changing priorities of the department.

PHYSICAL REQUIREMENTS

  • Ability to lift and carry video equipment. (i.e. video cameras, tripods, lighting gear, etc.)
  • Ability to sit at edit/computer stations for long periods of time. (digitizing, editing, logging, etc.)

View available internships

JOB SUMMARY
The Business Strategy department acts as an in-house consultancy for all revenue generating departments by providing analytic and strategic support for both immediate and long-term initiatives. The department oversees the organization’s data warehouse, CRM, insights and analytics, and digital strategy initiatives to deliver personalized experiences through all interactions with customers, subscribers, and prospects. The Business Strategy intern will support the department in projects including but not limited to:
  • Ticket pricing
  • Season ticket holder retention
  • Marketing research and customer insights
  • Corporate partnership analytics
  • Operational performance and customer service metrics
  • CRM administration
  • Lead generation, management, and analysis
  • Digital campaign development, deployment, and reporting
  • Database management
  • Other strategic and analytic initiatives

JOB RELATIONSHIPS

  • Reports to Business Strategy Analyst
  • CRM Analyst, BI Analyst, Digital Strategy Manager

GAME/EVENT RESPONSIBILITIES

  • Game night responsibilities: No
  • Approximate number of games worked per season: 1-20
  • Event night responsibilities: No
  • Approximate number of events worked per season: None

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist the Business Strategy team in preparing presentations, business plans, and other reports.
  • Collect and prepare data for strategic analysis.
  • Assist in market research design, analysis and presentations.
  • Support the development and execution of digital campaigns (email, mobile, online media, landing pages, A/B testing, segmentation, and performance reports).
  • Assist in timely ticket pricing strategy execution and maintenance activities.
  • Assist in managing CRM (Microsoft Dynamics 2013) with lead distribution, campaign management, data hygiene, and user support.
  • Monitor accuracy and functionality of SAS web portal.
  • Track industry news and emerging business trends and update the department.
  • Prepare post-meeting reports and summaries.
  • All other duties as assigned.

QUALIFICATIONS

  • College graduate with degree in Economics, Marketing, Finance, Business, or related major.
  • Knowledge and familiarity with SAS, SPSS, or other statistical software preferred.
  • Experience with survey design and/or programming.
  • Proficient in Microsoft Office with strong emphasis in Excel modeling.
  • Strong quantitative and analytical skills required.
  • Ability to solve complex problems.
  • Ability to meet tight deadlines and work well under pressure.
  • Strong organizational skills, time management skills and attention to detail required.
  • Strong verbal and written communication skills with an emphasis on business writing skills.
  • Ability to prioritize and manage multiple tasks/projects and support multiple high level executive positions.
  • Ability to work independently without supervision, be self-directed and demonstrate initiative.
  • Ability to take direction without follow up.
  • Ability to work collaboratively with others whom you have no direct authority over.
  • Strong teamwork and team synergy skills required.
  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
  • Exhibit good judgment and decision-making skills.
  • Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.
  • Willingness to work a flexible schedule based on the changing priorities of the department.

View available internships

JOB SUMMARY
The Client Services Intern is responsible for supporting the diverse needs of the Client Services department, focused on delivering legendary service and retention to season ticket holders through annual touch points, communication, events, benefits and unique opportunities.

JOB RELATIONSHIPS
Reports to Client Services Administrator

GAME/EVENT RESPONSIBILITIES

  • Game night responsibilities: Yes
  • Approximate number of games worked per season: ALL HOME GAMES
  • Event night responsibilities: No

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Supports operations of the Client Services department, specifically renewal and retention efforts for Orlando Magic season ticket holders.
  • Assists with updates to mytruebluenation.com, a personalized site for season ticket holders, based on the annual strategic plan for the site’s communication elements and campaigns.
  • Prepares necessary items for Client Service Specialist’s meetings with top clients, including but not limited to season recap presentations, gift bags and/or personalized wow moments.
  • Assists Client Services Administrator with the following:
    • Season ticket holder event planning and execution, including tracking RSVP’s, organizing invite lists and communication to Client Service specialists on anticipated client attendance.
    • Allocation among departments and fulfillment of legendary moments for season ticket holders.
    • Game night execution of elements impacting season ticket holders, such as legendary moment execution, event set-up and/or registration and post-game opportunities.
    • Fulfillment elements for player ticket programs.
  • Supports Client Services department members in all facets of the season ticket holder renewal campaign, such as:
    • Renewal prize allocation and tracking
    • Contest execution and tracking
    • CRM tracking and efforts
    • Tracking/documentation of authorization forms
    • Liaison between Client Services and Ticket Operations for order forms collected via phone or in-game
    • Relocation proxy form collection and distribution among Client Services team
  • Maintaining tracking document for service selling goal achievement among Client Service specialists
  • Compiles requests and maintains tracking for wristbands to Fields Ultimate Lounge and ICON Suite
  • Assisting with game night support and set up, including:
    • Guest Assistance booth set-up and preparation
    • Season ticket holder events & incentives
    • Assisting Client Services Specialists and Ticket Operations with season ticket holder game night issues
  • Organizes prizes and develops plan for season ticket holder “prize patrol”
  • Input information into season ticket holder profiles captured during out of office appointments, or on game nights using Evernote technology
  • During peak times, in conjunction with Client Services Part-Time staff, supports reactive service and retention efforts for season ticket holders, including but not limited to:
    • Answering in-bound 89-Magic calls
    • Providing online “chat” support to season ticket holders
    • Responding to inbound e-mail communication from season ticket holders
    • Providing game-night phone/email/chat support for season ticket holders with last-minute service requests
  • Deliver benefits, amenities and service that exceed expectations
  • Demonstrate solid communication skills when serving as a staff touch point to any internal Orlando Magic department, Amway Center Arena Operations, Amway Center Box Office and security
  • Contribute to the common goals of the department and demonstrate a willingness to learn new skills
  • Other duties as assigned

QUALIFICATIONS

  • College degree preferred or equivalent professional experience required.
  • Proficient in Microsoft Office 2007, Outlook, Excel, Word, PowerPoint, and other related computer skills required.
  • Ability to meet tight deadlines and work well under pressure.
  • Strong organizational skills, time management skills and attention to detail required.
  • Strong verbal and written communication skills
  • Ability to prioritize and manage multiple tasks/projects.
  • Ability to work independently without supervision, be self-directed and demonstrate initiative.
  • Ability to work collaboratively with others for whom you have no direct supervisory authority.
  • Strong teamwork and team synergy skills required.
  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
  • Exhibit good judgment and decision-making skills.
  • Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.
  • Willingness to work a flexible schedule based on the changing priorities of the department.
View available internships
JOB SUMMARY
Assist communications department with duties that pertain to all media relations functions for the Orlando Magic. JOB RELATIONSHIPS
  • Reports to Communications Manager
  • Indirectly reports to Vice President of Communications

GAME/EVENT RESPONSIBILITIES

  • Game night responsibilities: Yes
  • Approximate number of games worked per season: ALL HOME GAMES
  • Event night responsibilities: No

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist with compilation of news clippings from local, national and international news media & the Internet.
  • Assist with game day/night operations, including preparing media credentials and setting up all media operations areas and distributing statistics, among other responsibilities.
  • Assist with the game-day program by writing articles and feature stories
  • Assist with the production of the media guide and other department materials.
  • Actively participate in planning, setting up and controlling all aspects of press conferences.
  • Prepare and deliver advance packets to the team hotel the day prior to all games (including weekends).
  • Attend community relations and other events as needed as the public relations representative.
  • Write press releases as needed and follow through with the editing/distribution process.
  • Responsible for keeping and updating team statistics during NBA season.
  • Office/administration duties, including data entry, answering phones, copying, filing and faxing, moving boxes.
  • All other duties as assigned.

QUALIFICATIONS

  • Junior, Senior or graduate-level students or recent college graduates (up to 18 months).
  • Sports management, public relations, communications and journalism or related majors.
  • Basketball knowledge required.
  • Excellent writing and communication skills.
  • Availability to work long irregular hours and adaptability to environment involving several simultaneous projects.
  • Previous SID experience preferred.
  • Proficient in Microsoft Office 2007, Outlook, Excel, Word, PowerPoint and other related computer skills required.
  • Ability to meet tight deadlines and work well under pressure.
  • Strong organizational skills, time management skills and attention to detail required.
  • Strong verbal and written communication skills with an emphasis on business writing skills.
  • Ability to prioritize and manage multiple tasks/projects and support multiple high level executive positions.
  • Ability to work independently without supervision, be self-directed and demonstrate initiative.
  • Ability to take direction without follow up.
  • Ability to work collaboratively with others for whom you have no direct supervisory authority.
  • Strong teamwork and team synergy skills required.
  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
  • Exhibit good judgment and decision-making skills.
  • Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.
  • Willingness to work a flexible schedule based on the changing priorities of the department.
View available internships
JOB SUMMARY
Provide excellent customer service through implementing community programs, donation requests and ticket programs. Develop relationships with community ticket program groups to achieve department goals as they relate to the overall mission of the company.

JOB RELATIONSHIPS
Reports To: Community Relations Coordinator

GAME/EVENT RESPONSIBILITIES

  • Game night responsibilities: Yes
  • Approximate number of games worked per season: ALL HOME GAMES
  • Event night responsibilities: Yes
  • Approximate number of events worked per season: ALL EVENTS

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Update ticket distribution database and identify new organizations for upcoming season.
  • Maintain relationships with Ticket program group leaders throughout the year.
  • Distribute, track attendance, and create reports for 500+ tickets per game.
  • Coordinate all approved donation requests and track using the Donation Xchange system. Develop weekly reports to include declines and YTD contributions including value of donations.
  • Maintain inventory of autographed merchandise and incentives.
  • Assist in the coordination and implementation of all community relations programs including, but not limited to holiday initiatives, autograph sessions, volunteer projects, theme nights, and community events.
  • Assist with writing for the CR website and CR social media accounts as it relates to community relations programs.
  • Volunteer for other department activities as needed.
  • Work with Marketing on CR creative service needs and talent requests
  • All other duties as assigned.

QUALIFICATIONS

  • Junior, Senior or graduate-level students or recent college graduates (up to 18 months).
  • Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.
  • Ability to meet tight deadlines and work well under pressure.
  • Strong organizational skills, time management skills and attention to detail required.
  • Strong verbal and written communication skills with an emphasis on business writing skills.
  • Ability to prioritize and manage multiple tasks/projects and support multiple high level executive positions.
  • Ability to work independently without supervision, be self-directed and demonstrate initiative.
  • Ability to take direction without follow up.
  • Ability to work collaboratively with others for whom you have no direct supervisory authority.
  • Strong teamwork and team synergy skills required.
  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
  • Exhibit good judgment and decision-making skills.
  • Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.
  • Willingness to work a flexible schedule based on the changing priorities of the department.

View available internships

JOB SUMMARY
To serve as support to all members of the Corporate Partnerships department in order to gain insight and experience into the operation of a professional sports organization, particularly as it relates to its Sponsorship development and execution environment.

JOB RELATIONSHIPS

  • Reports To: Corporate Partnership Account Manager
  • Indirectly Reports To: Director of Partnership Activation

GAME/EVENT RESPONSIBILITIES

  • Game night responsibilities: Yes
  • Approximate number of games worked per season: ALL HOME GAMES
  • Event night responsibilities: Yes
  • Approximate number of events worked per season: 21-40

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist the activation/renewal team with daily tasks under the supervision of the Account Managers and Representatives.
  • Assist in organizing and executing Corporate Partner activities and events.
  • Track and manage Corporate Partner promotions and prize fulfillment.
  • Execute game night duties as directed, including but not limited to: capturing photos, concourse table and Fan Fest set-up for sponsors, assist Marketing department with sponsorship contest fulfillment, etc.
  • Assist renewal and new business team with the creation of proposal presentations, including: research of prospective partners, compiling support metrics/data and copywriting.
  • Assist with activation tracking and contract fulfillment as requested.
  • Attend client meetings with Account Managers and Representatives as requested.
  • Assist activation/renewal team with Season Recap presentations.
  • Update and distribute as directed on a weekly basis the following reports: partner contracts and account summaries, partner promotions update report, department invoices and current partner lists.
  • Make all necessary deliveries and fulfill any internal or external requests in a timely manner.
  • Work in conjunction with the Creative Services and Marketing departments to fulfill partner related signage and promotional needs.
  • Maintain awareness of sponsorship/market trends and knowledge relative to what Orlando Magic corporate partners and their like competitors are executing in other markets and/or professional leagues.
  • General office duties: Data entry, copying, filing, faxing, maintaining mailing lists, ordering office supplies, and collecting and distributing departmental mail.
  • Attend and participate in weekly departmental sales, activation and game-related marketing meetings.
  • Attend all organized intern-related functions as determined by the Internship Program, i.e. College of Knowledge.
  • Makes decisions guided by precedent and based on company policy.
  • All other duties as assigned.

QUALIFICATIONS

  • Junior, Senior or graduate-level students or recent college graduates (up to 18 months).
  • Sponsorship experience strongly preferred.
  • Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.
  • Ability to meet tight deadlines and work well under pressure.
  • Strong organizational skills, time management skills and attention to detail required.
  • Strong verbal and written communication skills with an emphasis on business writing skills.
  • Ability to prioritize and manage multiple tasks/projects and support multiple high level executive positions.
  • Ability to work independently without supervision, be self-directed and demonstrate initiative.
  • Ability to take direction without follow up.
  • Ability to work collaboratively with others for whom you have no direct supervisory authority.
  • Strong teamwork and team synergy skills required.
  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
  • Exhibit good judgment and decision-making skills.
  • Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.
  • Willingness to work a flexible schedule based on the changing priorities of the department.

View available internships

JOB SUMMARY
Responsible for coordinating day-to-day projects on orlandomagic.com, social media sites and other digital platforms. Also responsible for loading web content and providing editorial coverage for orlandomagic.com.

JOB RELATIONSHIPS
Reports to Web Services Manager

GAME/EVENT RESPONSIBILITIES

  • Game night responsibilities: Yes
  • Approximate number of games worked per season: ALL HOME GAMES
  • Event night responsibilities: No

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Host, narrate and edit editorial and community video segments on OrlandoMagic.com
  • Serve as on-camera talent for the variety of video content produced on OrlandoMagic.com
  • Use Adobe Photoshop to edit photos that will be posted on OrlandoMagic.com
  • Create social media plans to engage fan base and drive traffic back to OrlandoMagic.com.
  • Monitor team’s mass relevance account, publishing and moderating fan generated content over social media platforms such as Twitter, Facebook, Instagram, Google+ and more.
  • Will be an active member of organization’s Social Media committee.
  • Assist with coordinating day-to-day projects and updates throughout OrlandoMagic.com and other digital platforms. Responsibilities include tracking page metrics, ad placements, graphic replacements and various page updates.
  • Assist in editorial coverage for all Orlando Magic events. This includes, but is not limited to, working with Web Manager to oversee Orlando Magic social networks, the team’s Mass Relevance account, live blogs, orlandomagic.com video creation and more.
  • Assist Web Services Manager with creating interactive strategies and campaigns to reach target audiences using the latest technologies and innovative practices.
  • Will work with Marketing department to execute brand initiatives across orlandomagic.com, social networks and all digital platforms.
  • Will work with Business Strategy department to grow internal database through web, social and other digital campaigns.
  • Other duties as assigned.

QUALIFICATIONS

  • Bachelor’s degree in journalism or communications or equivalent professional experience required.
  • Minimum of one year of sports/entertainment industry experience preferred.
  • Knowledge and/or strong interest in basketball, particularly the NBA
  • Proficient in Content Management Systems, Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.
  • Proficient in Adobe Photoshop, Drupal, Final Cut Pro and iMovie.
  • Proficient using video camera equipment, including a tripod.
  • On-Camera experience preferred (include links to past experience in resume).
  • Knowledge of entire Adobe Creative Suite is a plus.
  • HTML experience is required.
  • Ability to meet tight deadlines and work well under pressure.
  • Strong organizational skills, time management skills and attention to detail required.
  • Strong knowledge of basketball and the National Basketball Association is required.
  • Strong verbal and written communication skills with an emphasis on sports writing skills.
  • Ability to prioritize and manage multiple tasks/projects and support multiple high level executive positions.
  • Ability to work independently without supervision, be self-directed and demonstrate initiative.
  • Ability to take direction without follow up.
  • Ability to work collaboratively with others whom you have no direct authority over.
  • Strong teamwork and team synergy skills required.
  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
  • Exhibit good judgment and decision-making skills.
  • Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.
  • Willingness to work a flexible schedule based on the changing priorities of the department.
  • Fluency in Spanish is a plus.

View available internships

JOB SUMMARY
Assist in the development and implementation of all in-game promotions and at the Amway Center and all outside community events. Assist with researching and scheduling in-game entertainment for game presentation and concourse entertainment.

JOB RELATIONSHIPS

  • Reports to Event Presentation Manager and Game Presentation Manager
  • Indirectly reports to Director of Arena and Event Presentation

GAME/EVENT RESPONSIBILITIES

  • Game night responsibilities: Yes
  • Approximate number of games worked per season: ALL HOME GAMES
  • Event night responsibilities: Yes
  • Approximate number of events worked per season: 21-40

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Game Presentation:
    • Assist with planning, coordination and implementation of game presentation and operations.
    • Assist with the development and fulfillment of in-game entertainment elements including scheduling and support for halftimes, anthem performers, color guards, quarter break and timeout activities (sponsored and non-sponsored), concourse activity and entertainment teams.
    • Assist with logistical support and execution of Fan Fest Entertainment and Concourse Entertainment.
    • Assist with the development and fulfillment of Fan Fest contracted partnership elements
  • Special Events:
    • Assist with planning, coordination and implementation of special events including but not limited to Season Ticket Holder events, Community Relations campaigns, and Grassroots marketing promotions.
    • Assist with event set-up and breakdown including use of company vehicles, distribution of promotional items, and operation of inflatable games and other equipment.
    • Assist with the coordination of internal and external appearances for the Orlando Magic Dancers and Stuff the Magic Mascot.
  • General Office Duties:
    • Assist the department with data entry, answering phones, copying, filing, faxing, meeting minutes and maintaining job lists
    • Decision Making Abilities: Makes decisions while working within the limits of standard practice
    • All other duties as assigned

QUALIFICATIONS

  • Senior or graduate-level students or recent college graduates. Marketing, Sports Administration, Communications or related business majors preferred.
  • Strong written and verbal skills.
  • Availability to work long hours.
  • Ability to meet tight deadlines and work well under pressure.
  • Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.
  • Strong organizational skills, time management skills and attention to detail required.
  • Strong verbal and written communication skills with an emphasis on business writing skills.
  • This position requires the driving of a company vehicle; therefore, successful candidate must have a clean driving record.
  • Ability to work independently without supervision, be self-directed and demonstrate initiative.
  • Ability to take direction without follow up.
  • Ability to work collaboratively with others whom you have no direct authority over.
  • Strong teamwork and team synergy skills required.
  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
  • Knowledge of basketball is preferred.
  • Exhibit good judgment and decision-making skills.
  • Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.
  • Willingness to work a flexible schedule based on the changing priorities of the department.

View available internships

JOB SUMMARY
Support the Orlando Magic Creative Services team by assisting in the design, development and production of creative projects and services, with the primary focus as a graphic designer.

JOB RELATIONSHIPS

  • Reports To: Creative Services Manager

GAME/EVENT RESPONSIBILITES

  • Game night responsibilities: Yes
  • Approximate number of games worked per season: 1-20
  • Event night responsibilities: No
  • Approximate number of events worked per season: 1-20

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Design and layout a wide variety of print materials such as newspaper and magazine advertisements, event signage, flyers, brochures, posters, direct mail pieces, billboards, banners, invitations, etc.
  • Request and obtain quotes for outsource production.
  • Prepare files for print vendors.
  • File management: archiving, manipulating and distributing Magic art files.
  • Prepare and print jobs for proofs and final outputs.
  • Assist creative services team with photo research, photography of elements, etc.
  • Research and review promotional strategies of other organizations and participate in brainstorming sessions and production meetings.
  • Assist Creative Services Manager in reviewing proofs, as well as attending press checks and graphic installations to ensure proper production of creative materials.
  • Assist in the traffic and workflow of the creative services team to ensure deadlines are met.
  • All other duties as assigned.
  • Decision Making Abilities: Makes decisions with little or no choice as to the methods and procedures used in achieving results.

QUALIFICATIONS

  • Recent college graduates (up to 18 months) with a degree in Graphic Design.
  • Proficient in Adobe Creative Suite-Photoshop, InDesign, Illustrator in a MAC environment.
  • Excellent design skills and creativity.
  • Knowledge of production for collateral including pre-press and print production.
  • Knowledge of still photography and an eye for photographic shots that will convey necessary messages of the design.
  • Excellent grammatical, spelling, proofreading, and abilities is preferred.
  • Highly organized, motivated and able to prioritize and handle multiple projects.
  • Ability to take design direction.
  • Flexibility in handling a variety of assignments with changing priorities under the restraints of deadlines.
  • Ability to communicate effectively with co-workers, outside agencies, organizations, and vendors with a strong customer service orientation.
  • Strong organizational skills, time management skills and attention to detail required.
  • Strong verbal and written communication skills.
  • Ability to work independently without supervision, be self-directed and demonstrate initiative.
  • Ability to take direction without follow-up.
  • Ability to work collaboratively with others.
  • Strong teamwork and team synergy skills required.
  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
  • Exhibit good judgment and decision-making skills.
  • Willingness to work a flexible schedule based on the changing priorities of the department.
  • Some knowledge of NBA basketball.

View available internships

JOB SUMMARY
The Innovation Intern will have a unique opportunity to work in one of the first innovation labs in professional sports. The intern will participate in co-creating and co-facilitating design-thinking innovation projects. They will also participate in designing human-centered design trainings, classes and learning discussions. He or she will utilize new teachings through involvement with innovation projects. The intern will also assist in the day-to-day operations of the lab including: scheduling sessions, setting up / tearing down sessions, documentation and helping innovation teams connect with end-users. The intern will be exposed to day-to-day activity in the innovation lab via projects, speakers and mentors. Interns will participate in innovation projects at any stage and with varying capacities. The intern will also be tasked on a daily basis with disseminating relevant innovation and industry news and insights.

JOB RELATIONSHIPS
Reports to Director of Innovation

GAME/EVENT RESPONSIBILITIES

  • Game night responsibilities: Yes
  • Approximate number of games worked per season: 1-20
  • Event night responsibilities: No

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist with innovation lab operational tasks; scheduling lab sessions, setting up lab sessions and coordinating with external speakers and mentors.
  • Participate in human-centered design training opportunities with the possibility to utilize these teachings through involvement in innovation lab projects.
  • Identifying and posting relevant industry media news and insights with a focus on innovation and human-centered design in sports, entertainment and media.
  • Assist with tracking projects, and other project management office tasks.
  • Assist and help design documentation including graphical documentation to tell the story of the lab or projects in the lab.
  • Work amongst other internal departments of the Orlando Magic on research for innovation projects as assigned.
  • Assist game night projects as assigned including organizing / hosting vendors and visitors related to projects, testing, or ethnographic research activities as assigned.
  • All other duties as assigned.

QUALIFICATIONS

  • Senior or graduate-level student or recent college graduate (up to 18 months) required.
  • Strong ability to establish rapport with others and ability to build interpersonal relationships.
  • Good communication / collaboration / writing skills and an ability to work on a team.
  • English speaker with good communication skills including interpersonal and public speaking (preferred).
  • Strong willingness to organize and facilitate people through all spaces of Design Thinking, and foundational philosophy in innovation and creative process.
  • Must be motivated and focused, and enjoy learning, collaborating, creating, and developing new ways of thinking.
  • Availability and willingness to work non-traditional hours to complete design thinking and other projects including extended hours, nights, and weekends and on-call as necessary.
  • Experience on PC required – Mac (preferred).
  • Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.
  • Ability to meet tight deadlines and work well under pressure.
  • Strong organizational skills, time management skills and attention to detail required.
  • Strong verbal and written communication skills with an emphasis on business writing skills.
  • Ability to prioritize and manage multiple tasks/projects and support multiple high level executive positions.
  • Ability to work independently without supervision, be self-directed and demonstrate initiative.
  • Ability to take direction without follow up.
  • Ability to work collaboratively with others whom you have no direct authority over.
  • Strong teamwork and team synergy skills required.
  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
  • Exhibit good judgment and decision-making skills.
  • Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.
  • Willingness to work a flexible schedule based on the changing priorities of the department.

View available internships

JOB SUMMARY
Assist the branding, advertising and overall marketing initiatives of the team, including overseeing specific mediums for products, such as ticket sales, group and premium sales, retail, tourism and hospitality. Additionally, support core organizational initiatives including community relations, Orlando Magic Youth Foundation and multicultural marketing.

JOB RELATIONSHIPS

  • Reports To: Marketing Strategy Manager
  • Indirectly Reports To: Director of Marketing Strategy

GAME/EVENT RESPONSIBILITES

  • Game night responsibilities: Yes
  • Approximate number of games worked per season: 1-20
  • Event night responsibilities: Yes
  • Approximate number of events worked per season: 1-20

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Contribute to full season marketing plan, budgeting and launch.
  • Assist with branding initiatives which touch every asset from mass advertising to internal publications and multimedia.
  • Assist with advertising campaign execution.
  • Work closely with media partners to schedule and produce advertising.
  • Responsible for copywriting radio and TV announcements.
  • Submit TV and radio ads by deadline.
  • Maintain web ads on team sites and coordinate development of landing pages.
  • Assist with management of advertising budget and incoming invoices.
  • Maintain files and copies of all advertisements for archives.
  • Monitor and keep record of all promotional programs held in conjunction with TV, radio, and print partners.
  • Assist with the creation of artwork for online advertising and digital initiatives.
  • Assist with the development of marketing pieces to support Premium Sales.
  • Assist with the execution of in-game ticket promotions.
  • Produce reports to communicate marketing plans and results internally.
  • Monitor and report on game night activation elements, signage, and marketing initiatives.
  • Coordinate select marketing events to support ticket sales and marketing campaigns.
  • All other duties as assigned

QUALIFICATIONS

  • College degree preferred or equivalent experience.
  • Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.
  • Ability to meet tight deadlines and work well under pressure.
  • Strong organizational skills, time management skills and attention to detail required.
  • Strong verbal and written communication skills with an emphasis on business writing skills.
  • Ability to prioritize and manage multiple tasks/projects.
  • Ability to work independently without supervision, be self-directed and demonstrate initiative.
  • Ability to take direction without follow up.
  • Ability to work collaboratively with others whom you have no direct authority over.
  • Strong teamwork and team synergy skills required.
  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
  • Exhibit good judgment and decision-making skills.
  • Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.
  • Willingness to work a flexible schedule based on the changing priorities of the department.

View available internships

JOB SUMMARY
Assist in the Foundation’s efforts to obtain financial and other support to sustain its work in the community through the solicitation of donations (monetary and in-kind) through individuals, foundations, corporations, and staff. Manage in-game and online auctions, auction database management and autograph inventory, and assist with the Orlando Magic Youth Fund grant process all while aligning with the organization’s business goals and fulfilling the mission of OMYF.

JOB RELATIONSHIPS

  • Reports to OMYF Coordinator
  • Indirectly reports to OMYF Administrator

GAME/EVENT RESPONSIBILITIES

  • Game night responsibilities: Yes
  • Approximate number of games worked per season: ALL HOME GAMES
  • Event night responsibilities: Yes
  • Approximate number of events worked per season: 1-20

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist with all aspects of the OMYF Open Golf Tournament and OMYF Gala as necessary with mailings, soliciting donation/raffle/silent auction items, receiving, assessing value, tracking donations, writing auction descriptions, taking photos of items, guest and auction registration, auction volunteer coordination, auction set-up, auction check-out, donor correspondence and thank you letters, etc.
  • Maintain OMYF donor databases, which include all event, auction, online, private, and employee giving campaign donations to the Foundation (monetary and in-kind donations). Database includes donor contact information, item(s) donated, etc.
  • Manage online and in-game auctions by securing creative items to be autographed and placed on the online auction site each home game, coordinate league affidavits and certificates of authenticity. Monitor the bidding process and assist donors with the payment/check-out process, distribution and pick up of items and thank you letters to the supporters. Generate monthly revenue reports to supervisor.
  • Assist in OMYF Grant Cycle as necessary, including but not limited to processing grants, maintaining records of applications received, assisting with board meetings, site visits, follow-up evaluation, grant reception, ordering awards, scheduling game night grant presentations, correspondence with grant recipients, obtaining and reviewing mid-year and end of year grant reports, and researching new organizations who qualify.
  • Assist with team autograph session and donation requests, which include tracking requests, coordinating delivery or pick-up of items, managing autographed inventory and reporting items donated.
  • Assist with writing content for website updates, newsletter and playbill features, and all social media posts for the Foundation (Facebook and Twitter).
  • Maintain current knowledge of league and team foundation events and generate ideas on how to improve existing programs.
  • Maintain knowledge of current trends in the sports and entertainment industries to aid in the procurement of auction items.
  • Research other national sports teams (NBA, NFL, NHL, etc) fund-raising activities to enhance those of the OMYF.
  • Assist with in-game presentation of grant recipients and other on-court presentations.
  • All other duties as assigned.

QUALIFICATIONS

  • Junior, Senior or graduate-level students or recent college graduates (up to 18 months).
  • Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.
  • Valid driver’s license to be able to drive when necessary.
  • Strong organizational skills, time management skills and attention to detail required.
  • Strong verbal and written communication skills with an emphasis on business writing skills.
  • Ability to prioritize and manage multiple tasks/projects and support multiple high level executive positions.
  • Ability to work independently without supervision, be self-directed and demonstrate initiative.
  • Ability to take direction without follow up.
  • Ability to work collaboratively with others whom you have no direct authority over.
  • Strong teamwork and team synergy skills required.
  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
  • Exhibit good judgment and decision-making skills.
  • Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.
  • Willingness to work a flexible schedule based on the changing priorities of the department.

View available internships

JOB SUMMARY
The Premium Activation Intern is responsible for providing support to the diverse needs of the Premium Activation department, while assisting with daily operations and planning for Orlando Magic home games and Events at the Amway Center.

JOB RELATIONSHIPS

  • Reports to Premium Activation Manager
  • Indirectly reports to Assistant Director, Premium Activation

GAME/EVENT RESPONSIBILITIES

  • Game night responsibilities: Yes
  • Approximate number of games worked per season: 21-40
  • Event night responsibilities: Yes
  • Approximate number of events worked per season: 21-40

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist management and the Premium Activation team with daily job functions for the department.
  • Assist the team in organizing and facilitating all details of special events and promotions at Magic games and outside venues, including, but not limited to Suite Holder Functions, B2B Events and all other premium client engagements or events as needed.
  • Create personalized PowerPoint presentations for accounts up for renewal.
  • Utilize CRM to log and track all client contacts and input client and profile data as needed.
  • Answer questions directly or forward to appropriate premium rep via the Premium hotline.
  • Assist with renewals, relocations, right of first refusal requests, forwarding/printing tickets, and other general account manager questions and troubleshooting for Magic games and events.
  • Send projected attendance and seats sold before each event to Levy for necessary products.
  • Fulfill Standing Room Only and Courtside seats for Magic games into premium accounts that receive as a benefit and track in CRM as legendary moment.
  • Assist with right of first refusal requests for Loge/MVP premium accounts in Archtics and process any additional Chase Club level requests.
  • Prepare right of first refusal, presale and group manager documents for approval.
  • Assist with Premium Activation events as needed.
  • Create game night sheet communication and distribute accordingly.
  • Assist Premium Sales team in coordinating prospect events and suite nights.
  • Coordinate Premium Sales meetings and presentations with potential clients.
  • Assist and compile research of Premium Sales prospects as needed.
  • Makes decisions guided by precedent and based on company policy.
  • All other duties as assigned.

QUALIFICATIONS

  • College degree preferred or equivalent experience.
  • Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.
  • Ability to meet tight deadlines and work well under pressure.
  • Strong organizational skills, time management skills and attention to detail required.
  • Strong verbal and written communication skills with an emphasis on business writing skills.
  • Ability to prioritize and manage multiple tasks/projects and support multiple high level executive positions.
  • Ability to work independently without supervision, be self-directed and demonstrate initiative.
  • Ability to take direction without follow up.
  • Ability to work collaboratively with others whom you have no direct authority over.
  • Strong teamwork and team synergy skills required.
  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
  • Exhibit good judgment and decision-making skills.
  • Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.
  • Willingness to work a flexible schedule based on the changing priorities of the department.

View available internships

JOB SUMMARY
This internship provides hands-on, behind-the-scenes experience with an NBA Radio Broadcast. Learn the inner workings of Radio while honing your writing, interviewing and production skills. This internship is mostly production based, with minimal on-air opportunities.
JOB RELATIONSHIPS
  • Reports to Radio Manager
  • Indirectly reports to VP of Communications

GAME/EVENT RESPONSIBILITIES

  • Game night responsibilities: Yes
  • Approximate number of games worked per season: ALL HOME GAMES
  • Event night responsibilities: No

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Radio Duties:
    • Assist the Radio Producer with all Magic radio broadcasts, providing production support as assigned.
    • Responsible for gathering pre-game sound from Magic players and/or visiting team.
    • Record, edit, and log highlights during each home game from the Radio Studio.
    • Assist Radio Producer with writing and producing radio commercials for in-house promotions, external clients, and all other stakeholders as assigned.
    • Archive and log sound bytes, game broadcasts, and Magic ancillary shows for future productions and maintain organizations of audio suite and audio library.
    • Work with Radio Manager and Radio Producer to create, produce, and distribute content for www.orlandomagic.com.
    • Update and provide content for Magic radio social network sites. (Facebook/Twitter).
    • All other duties as assigned.
  • Possible TV Duties:
    • Work with Sr. TV and Radio Producer on any assignments needed to support TV Broadcast.
    • Pull footage from tape library.
    • All other duties as assigned.

QUALIFICATIONS

  • Junior, Senior or Graduate-level college students and recent college graduates (up to 18 months)
  • Strong background in Adobe Audition required.
  • 1 year of Radio production experience preferred.
  • Audio and/or Video production, journalism, communications, or related major or production background preferred.
  • Knowledge of basketball preferred.
  • Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.
  • Ability to meet tight deadlines and work well under pressure.
  • Strong organizational skills, time management skills and attention to detail required.
  • Strong verbal and written communication skills with an emphasis on business writing skills.
  • Ability to prioritize and manage multiple tasks/projects and support multiple high level executive positions.
  • Ability to work independently without supervision, be self-directed and demonstrate initiative.
  • Ability to take direction without follow up.
  • Ability to work collaboratively with others whom you have no direct authority over.
  • Strong teamwork and team synergy skills required.
  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
  • Exhibit good judgment and decision-making skills.
  • Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.
  • Willingness to work a flexible schedule based on the changing priorities of the department.

View available internships

JOB SUMMARY
Provide ticket and service support for all customer groups while exemplifying the customer service standards of the Orlando Magic.

JOB RELATIONSHIPS

  • Reports to Ticket Operations Manager
  • Indirectly reports to Assistant Director of Ticket Operations

GAME/EVENT RESPONSIBILITIES

  • Game night responsibilities: Yes
  • Approximate number of games worked per season: ALL HOME GAMES
  • Event night responsibilities: Yes
  • Approximate number of events worked per season: 1-20

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide exceptional customer service to all Orlando Magic customer groups.
  • Process ticket orders, invoices and payments & maintain/balance batches and money received.
  • Coordinate processing of ticket requests for all internal and external customer groups such as season ticket holders, owners, coaches, players, sponsors, staff, visiting team, and the league.
  • Gather and organize part-time staff availability on a weekly basis for scheduling purposes.
  • Assist in the ticket support for premium services, season ticket services, ticket sales, and tourism areas.
  • Assist with special needs for ticket purchasers and media.
  • Assist in the processing of comp ticket orders.
  • Assist with all mail outs such as season tickets, renewal packets and playoff tickets.
  • Work with Arena Operations and all other game night staff with the execution of improvements to the game day experience for all fans.
  • Assist with all season ticket holder events, including, but not limited to first year orientation and open practices.
  • Contribute to the common goals of the department and demonstrate a willingness to learn new skills.
  • Perform other duties as assigned by the Assistant Director and Sr. Director of the Ticket Operations Department.

QUALIFICATIONS

  • Senior or graduate-level student or recent college graduate.
  • Course work in Marketing, Communications, or similar field.
  • Knowledge of Archtics ticketing system (preferred).
  • Excellent oral and written communication skills.
  • Research and analysis skills and experience.
  • Proficient in Microsoft Office (2010), Outlook, Excel, Word, PowerPoint and other related computer skills required.
  • Ability to meet tight deadlines and work well under pressure.
  • Strong organizational skills, time management skills and attention to detail required.
  • Strong verbal and written communication skills with an emphasis on business writing skills.
  • Ability to prioritize and manage multiple tasks/projects and support multiple high level executive positions.
  • Ability to work independently without supervision, be self-directed and demonstrate initiative.
  • Ability to take direction without follow up.
  • Ability to work collaboratively with others for whom you have no direct supervisory authority.
  • Strong teamwork and team synergy skills required.
  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
  • Exhibit good judgment and decision-making skills.
  • Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.
  • Willingness to work a flexible schedule based on the changing priorities of the department.

View available internships

JOB SUMMARY
Perform essential duties that contribute to the success in all areas in ticket sales – full season and partial ticket plans, group sales, suite rental/hospitality sales, tourism single game sales, and youth basketball camps.

JOB RELATIONSHIPS

  • Reports To: Ticket Sales Service Manager
  • Indirectly Reports To: Ticket Sales Management Team

GAME/EVENT RESPONSIBILITIES

  • Game night responsibilities: Yes
  • Approximate number of games worked per season: ALL HOME GAMES
  • Event night responsibilities: No
  • Approximate number of events worked per season: ALL EVENTS

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist with the daily operations of the Ticket Sales business unit: full season and partial ticket plans, group sales, hospitality/suite rental sales, tourism single game sales, and youth basketball camps.
  • Record, track and maintain various reports including sales, revenue, goals, and season, group, suite rental/hospitality, and tourism documents on a weekly basis.
  • Support ticket sales’ game night responsibilities, including sales kiosk set up, game night sales/prospect events, client escorting/tours, and group fan experiences.
  • Assist with outside event preparation, logistics, communication and execution.
  • Help with the creation, tracking and execution of ticket sales related contests.
  • Work with ticket sales management and participating departments in executing specific ticket sales campaigns (collateral requests, website updates, mail campaigns, etc.)
  • Follow-up with season, partial, hospitality/suite rentals and/or group sales customer phone calls at the request of ticket sales leadership.
  • Communicate with other professional sports teams in all major and minor leagues in regards to business operations, season, group, club and suite sales benchmarking at the request of ticket sales leadership. Research trends around the NBA and other professional sports leagues throughout the entire internship.
  • Perform general office duties: data entry, answering phones, copying, filing, faxing, and maintaining mailing lists, collating, distributing departmental information and assisting with all direct mail efforts.
  • Carry out the distribution of external and internal sales leads to sales staff.
  • Assist the sales staff with sales reports through the use of Archtics and CRM (databases) and MS Excel.
  • Develop and prepare presentations for ticket sales management and ticket sales service team.
  • Prior to end of internship, develop a project that could be incorporated into the department.
  • Assist all departments within the business unit with any special projects.
  • Decision Making Abilities: Makes minor decisions and the use of some judgement.
  • All other duties as assigned.

QUALIFICATIONS

  • Sports Administration, Sales, Marketing, Communications or related business majors preferred.
  • Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.
  • Experience with Archtics and CRM database systems preferred.
  • Ability to meet tight deadlines and work well under pressure.
  • Strong organizational skills, time management skills and attention to detail required.
  • Strong verbal and written communication skills with an emphasis on business writing skills.
  • Ability to prioritize and manage multiple tasks/projects and support multiple high level executive positions.
  • Ability to work independently without supervision, be self-directed and demonstrate initiative.
  • Ability to take direction without follow up.
  • Ability to work collaboratively with others whom you have no direct authority over.
  • Strong teamwork and team synergy skills required.
  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
  • Exhibit good judgment and decision-making skills.
  • Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.
  • Willingness to work a flexible schedule based on the changing priorities of the department.

View available internships

intern1

intern3

intern5

intern4