  |
NOLA Fan Guide A to Z
At the New Orleans Arena our goal is to deliver the ultimate fan experience for you every night. We have done our best to program this arena as the ultimate entertainment complex in Louisiana and the loudest in the NBA. We hope that you enjoy your experience watching the most talented athletes in the world.
This guide has been developed to highlight some of the features and services available to you while enjoying Hornets games at the New Orleans Arena. If you need more information, you may visit Guest Relations located by section 108 on the main concourse at the Arena. You may also contact a Hornets Fan Experience representative by calling (504) 525-4667. Click a letter to find your topic: A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ADA Accessibility The New Orleans Arena meets or exceeds all structural and service requirements as stipulated by the Americans with Disabilities Act. All levels have elevator access and ADA seating. Wheelchairs are available for patron use and are accessible from the North & East Ground Level entry points. A valid driver’s license is required in exchange for a wheelchair. Wheelchairs are not reserved. Alcoholic Beverages Louisiana Law prohibits the sale of alcoholic beverages to persons under the age of 21. Proper identification must be shown to purchase any alcoholic beverage. Address/Telephone/Internet for Executive Office New Orleans Hornets 1250 Poydras Street Suite 1900 New Orleans, LA 70113 504-593-4700 www.hornets.com Automatic Teller Machines (ATM) Capital One ATM Machines are located on the 100 Level Main concourse near Section 108, ground level near the Hornets Nest and on 300 level near Section 302. Return to Top Banners, Signs & Balloons Banners and signs are permitted in the New Orleans Arena provided they are not in poor taste, do not obstruct the view of any guest or stadium signage, nor present a safety hazard. Banners of a commercial nature are not permitted without a specific permit and/or permission of building management. Helium balloons may not be given inside the building unless authorized for permanent attachment for authorized displays. Bee-Mail Log on to www.hornets.com to subscribe to Bee-mail, the Hornets official electronic newsletter. Bee-Mail will arrive in your e-mail box once a week, as well as whenever there is breaking news to report. All the latest news and notes on your favorite NBA team will be delivered to your desktop. Box Office Hours The box office for the New Orleans Arena is located on the Ground Level off of Girod Street. Tickets can also be purchased by phone through TicketMaster or online at www.ticketmaster.com. There are 16 TicketMaster outlets in the Greater New Orleans area. Hours of operation are 9 a.m.- 4:30 p.m., Monday-Friday. The box office is open on Saturdays for the on-sale of events & on event days only. There are 16 TicketMaster outlets in the Greater New Orleans area. Broadcasting Radio: 1280 Sports Radio, WODT New Orleans TV: Cox Sports Channel in New Orleans holds the exclusive local cable and telecast rights for the Hornets. Return to Top Cameras/Recording Devices Video cameras, digital cameras, and audio or video recorders of any kind are not permitted in the New Orleans Arena unless approved in advance by show or building management. Children’s Admission Children two and under do not require a ticket for admission. However, in order for a child to have his or her own seat, a ticket is required. Club Level A Hornets Club Seat in the New Orleans Arena is the region's most convenient and comfortable seating for NBA games. Offering first-class amenities, you will always have a premium sight line for viewing the action, along with membership to both the North and South Club Lounges. To top off this already terrific package, Club Members with multi-year contracts have the first option to purchase tickets to all publicly ticketed events via fax-back ticketing. For more information, please call (504) 525-HOOP. Code of Conduct The National Basketball Association, New Orleans/Oklahoma City Hornets and the New Orleans Arena are committed to creating a safe and enjoyable sports and entertainment experience. We therefore ask you to refrain from any disruptive behavior, such as fighting, throwing objects, attempting to enter the court or interrupt play, or using improper language or gestures. Spectators engaging in such behavior are subject to ejection and arrest. Please report any violations of these rules to the nearest usher, security or guest services staff member. Thank you and enjoy the game. Color Guard/Invocation If you are interested in having your organization present the colors before a hornets home game, please contact the Game Presentation Coordinator at (504) 525-HOOP. Concessions/Dining The New Orleans Arena offers a wide variety of food and beverage choices. Concession favorites such as popcorn, hotdogs and pretzels are offered along with a variety of other selections from specialty vendors. Corporate Partnerships A select group of individuals and corporations have the opportunity to harness the power of the Hornets to impact their marketing objectives. Opportunities include television and radio advertising, print advertising, www.hornets.com, in-arena signage, promotional programs, community programs, game tickets, hospitality, celebrity and talent appearances. For more information, please contact a Corporate Partnerships Representative at (504) 525-4667. Return to Top Donation Requests Charities and organizations seeking support for an upcoming event or program should send a formal request to: New Orleans Hornets 1250 Poydras Street Suite 1900 New Orleans, LA 70113 504-593-4700 Or send fax requests to (504) 593-4207. The request must appear on official letterhead and be delivered at least four weeks prior to the event. Please include the date and purpose of the event, the 501c-3 tax number for the organization and a contact name, address, telephone number and email address. Doors Open All doors open 90 minutes prior to tip-off. Directions To The Arena From I-10, coming from the west and New Orleans Int'l Airport: At the I-610 split, stay right to downtown New Orleans; After the Carrolton Avenue/Airline Highway exit, take exit #234A "90 Claiborne Ave. west- Superdome" Follow the signs to the Superdome parking garages; From I-10, coming from the east: Follow I-10 westbound to downtown New Orleans; Take the Orleans Avenue exit; Turn left on Orleans and follow it across Canal Street where Orleans becomes Loyola Ave.; Proceed to Girod Street; Turn right and follow Girod to the Superdome. From the West Bank of the Mississippi River & the Greater New Orleans Bridge: Take the O'Keefe Street exit; Turn Left on Girod Street and follow Girod Street to the Superdome. From Interstates 55 and 59: Proceed south to I-10; Follow I-10 signs leading to downtown New Orleans; Follow the above directions for I-10 coming from the east. Return to Top Elevators There are (5) passenger elevators located throughout the New Orleans Arena. Emergency Exits In the event of an emergency, please remain clam and WALK to the nearest exits, located at several points throughout the building. Please refer to the arena map for exact locations. Escalators The New Orleans Arena has a total of eight (8) escalators. Eviction Policy The following behaviors or activities will result in eviction from the New Orleans Arena: Return to Top Fan Experience Questions, comments or concerns from fans can be emailed to hornetsfanrelations@hornets.com or call (504) 525-HOOP to speak with one of our friendly Fan Experience Representatives. Fan Mail or Email Fans sending mail to Hornets players or coaches should address the mail: New Orleans Hornets 1250 Poydras Street Suite 1900 New Orleans, LA 70113 504-593-4700 Fans sending email to Hornets players or coaches should address the email to hornetsfanrelations@hornets.com. Your email will be passed along to the player or coaches. The Hornets do not guarantee response to any mail or email received. First Aid Safety of all occupants of the New Orleans Arena is of primary concern. Any unsafe condition or activity should be immediately reported to Security or an arena employee for medical assistance. First Aid is located in Section 123 - located on the North 100 Level of the facility. Contact: (504) 587-1931. Return to Top Group Tickets Call the Hornets before organizing your next group outing with your office, school, team, club or group of friends. Our Group Sales department will be happy to help you plan your event by providing ticket discounts, special seating arrangements, promotional materials, and personalized services at one of our games. To arrange for a group outing at a Hornets game, please call (504) 525-HOOP or visit our group ticket page. Group ticket sales provide various payment options including American Express, MasterCard, Visa, Discover, cash or check. Guest Relations Guest Relations desks, located by section 108 on the main concourse at the New Orleans Arena, which provide guests a convenient location to obtain information, voice concerns and request assistant during the game. Return to Top Honeybees Since 2002, the New Orleans Dance Team- The Honeybees- have been providing energized performances at all Hornets home games. The 21-member team will add spirit and energy to any event. For appearance information, call (504) 525-HOOP. Return to Top Individual Ticket Information Individual tickets are sold at the New Orleans Arena Box Office or www.hornets.com. Return to Top Lost & Found During the game, you may inquire about lost and found items at any of the Guest Relations locations. For inquiries following an event, please call (504)587-3663 during normal business hours. Lost or Stolen Tickets Lost or stolen tickets purchased through the Hornets will be replaced with the proper documentation. Lost tickets may be replaced by written request by the person who originally purchased the tickets. Ticket holders must include exact seat location and account number when requesting replacement of a lost ticket. Stolen tickets that have been purchased through the Hornets will be replaced upon submission of a police report detailing the theft. Requests for all ticket replacements can be made whether by mail or fax to: New Orleans Hornets 1250 Poydras Street Suite 1900 New Orleans, LA 70113 504-593-4700 Tickets that are purchased from any other outlet other than the Hornets, must contact the point of purchase for replacement. Return to Top Mascot Hugo the Hornet, the Hornets Mascot, is our number one fan and cheerleader! Hugo, a purple and teal Hornet, was born November 4, 1988 and nests at the New Orleans Arena. See Hugo at every Hornets game, on the court or in the stands. Check out more information about Hugo on www.hornets.com, email him at hugo@hornets.com or contact our Mascot Coordinator at (504) 525-HOOP. Merchandise/Souvenirs Merchandise stands are also located throughout the New Orleans Arena concourses. My Hornets Account Hornets Season Ticket Holders can manage their account quickly and easily by logging onto www.hornets.com and selecting the My Hornets Account icon on the home page. Once on the My Hornets Account page, enter your email or account ID and pin code (located on all invoices). Forward your tickets to family, friends, co-workers and clients, make payments, check ticket usage, print tickets and update your account information. Return to Top National Anthem Performances Candidates interested in performing the National Anthem at a Hornets game, please send a demo tape and 5X7 picture with return address, email and phone number to: New Orleans Hornets 1250 Poydras Street Suite 1900 New Orleans, LA 70113 504-593-4700 Tapes and photos will not be returned. Return to Top Out-Of-Town Scores Out of town scores are continuously available and updated throughout the game. Return to Top Parking Garage #6 Entrance: Garage #5 Entrance: Garage #1 Entrance: Garage #2 Entrance: For a detailed map of local parking, please click here. Payment Options The box office accepts many forms of payment including American Express, MasterCard, Visa, check or cash. Prohibited Items The following items are prohibited in the New Orleans Arena: In the event that prohibited items are revealed during a search, patrons will be permitted to return to the items to their vehicle or dispose of them. The New Orleans Arena does not safeguard any personal belongings or items of any type. Public Telephones Telephones are available at locations throughout the New Orleans Arena. Purchasing Tickets To purchase season tickets or to schedule a group outing at a Hornets game, please call (504) 525-HOOP or visit our ticket page. Purchase Tickets Online Click here to purchase your tickets online. Return to Top Re-Entry For your safety, once a person exits the New Orleans Arena, re-entry is strictly prohibited. Restrooms The New Orleans Arena offers a total of 24 ladies restrooms and 20 men’s restrooms including 3 family restrooms. All restrooms include diaper-changing stations and are accessible to persons with disabilities. Return to Top Season Ticket Holder Services Booth Our friendly and knowledgeable Fan Experience Representatives are available to assist our Season Ticket Holders with any questions, comments or concerns. Hours of operations are from door opening until the end of the third quarter. Scoreboard Messages Guests can purchase a personal message to appear on the Buzz Vision screen. Each message can be up to 40 characters (including spaces and punctuation). For more information or to place your request, call Hornets Fan Experience at (504) 525-HOOP. Requests must be received at least 72 hours in advance of the date of the announcement display. Season Tickets To purchase season tickets or to arrange for a group outing to a Hornets game, please call (504) 525-HOOP or visit our online ticket page. Various payment options including American Express, MasterCard, Visa, Discover, cash or check are accepted. Smoking The New Orleans Arena permits smoking on the exterior porches of the following areas only: Return to Top Ticket Scalping Ticket scalping is strictly prohibited on New Orleans Arena property. Will Call Guests may pick up tickets at Will Call located in the main box office lobby of the New Orleans Arena. Guests will be required to present a valid photo I.D. Will call opens at 10 a.m. on Hornets game days. Return to Top
|
