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Service Promise We create fun by providing positive experiences and the best in live entertainment for everyone! Our Mission Statement We are dedicated to getting to know our season ticket holders on a personal level through listening and successfully completing our touchpoint plan. It is our goal to anticipate the needs of every season ticket holder, resolve their issues in a timely manner and record detailed information in Archtics. This will allow us to better understand our season ticket holder’ needs and expectations, enabling us to create unique experiences and deliver personalized “Hugging” moments. Vision The Season Ticket Services Department of the Miami HEAT is dedicated to building loyal friendships and service experiences for our season ticket holders unlike any within the sports industry. Through our customer centric “HUG” philosophy, we will personalize our service, exceed expectations and fulfill dreams. Contact Us Phone: 786-777-1400 Fax: 786-777-1629 E-mail: seasonticketservices@heat.com Address: HEAT Group |
HEAT Partners
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