We create fun by providing positive experiences and the best in live entertainment for everyone!
Our Mission Statement
We are dedicated to getting to know our season ticket holders on a personal level through listening and successfully completing our touchpoint plan. It is our goal to anticipate the needs of every season ticket holder, resolve their issues in a timely manner and record detailed information in Archtics. This will allow us to better understand our season ticket holder needs and expectations, enabling us to create unique experiences and deliver personalized Hugging moments.
The Season Ticket Services Department of the Miami HEAT is dedicated to building loyal friendships and service experiences for our season ticket holders unlike any within the sports industry. Through our customer-centric HUG philosophy, we will personalize our service, exceed expectations and fulfill dreams.
Address: HEAT Group
Attn: Season Ticket Services & Retention
601 Biscayne Blvd.
Miami, FL 33132
Policies and Procedures Guide