Here are a few Frequently Asked Questions we have answered that will help guide you through our Group Ticket process.

How do I get started?
If you have a group of 20 or more, contact the Miami HEAT Group Sales Team at (786)-777-DUNK where a Miami HEAT Account Manager will assist you with planning your night!

What happens when I make my initial renewal payment?
We anticipate a waiting list of groups again for the 2012-13 season. By placing your initial payment now, you secure your spot to take place in our Group Sales Renewal Game Date Selection Process. By placing this initial payment early, you are giving your group the opportunity to select your game date and fan experience prior to any new group customer. Group Tickets are still based upon availability, but by making this initial payment now you are putting your group in the best possible position to have the opportunity to purchase group tickets for the 2012-13 season.

How do I commit to purchasing group tickets?
All of our initial renewal payments are based upon the number of tickets you anticipate to purchase.  All group tickets must be paid 30 days prior to your group’s game date.  All initial payments are nonrefundable and will go towards your total group ticket purchase. In order to commit to purchasing group tickets the first step is to place a group deposit.

Reserve 500 or more group tickets:    $400
Reserve 251-499 group tickets:          $300
Reserve 20-250 group tickets:            $200
Sell from open group inventory:          $100

If my group wants to add more than one fan experience to our group night, how many initial payments should I place?
We are requesting each group to make an initial payment based upon the total number of group tickets you purchase. Each fan experience has a ticket minimum.
For example:  The 1 hour Court of Dreams program is a 150 ticket minimum and the Post Game Free Throw experience is also a 100 ticket minimum. Therefore, you will need to make an initial payment of $200 since your group would be purchasing 250 group tickets.

What happens if our group does not reach the ticket sales minimum for the fan experience we have reserved?
The Miami HEAT Group Sales Department reserves the right to release the fan experience you selected if your group does not reach the required ticket minimum.

If my group wants to purchase group tickets to multiple games, how many initial payments should I place?
We are requesting each group to make an initial payment based upon the total number of group tickets you purchase. If you would like to purchase group tickets for multiple games you must purchase a minimum of 20 group tickets for each game date.
For example: Your group wants to buy group 300 tickets and attend three separate games. Therefore, you will need to place a $300 initial payment since you are purchasing a total of 300 group tickets.

Can I use money that was left on my account from the 2011-12 season as my initial renewal payment?  
Yes. If you have money remaining on your account, you may use that towards your initial renewal payment.  However, you order date for the Group Renewal Game Date Selection Process will be determined by the date and time you sign and return your invoice back to your Group Sales Account Manager with the Miami HEAT. You can call 786.777.3865 to receive more information.

Is our group guaranteed the same seat location as the 2011-12 season?
All group tickets are subject to availability; your group is not guaranteed the same location as the previous season. Once your group places an initial renewal payment, your priority for game(s), fan experience(s), and seat location(s) will be determined by the date we received your signed renewal invoice.

How much are group tickets for the 2012-13 season?
To view our group ticket prices click here (Clickable link to Map & Pricing).

When am I required to pay in full for my group tickets?
All group tickets must be paid in full 30 days prior to your group’s game date. If you still have unpaid group tickets on your account after the 30-day deadline, the tickets and fan experiences for your group will be void and the seat locations will be released to the general public. Additionally, if you have group tickets reserved on your account past 30 days prior to your game date your group ticket rate is subject to change.

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Group Tickets Frequently Asked Question